What do past guests say about Hotel Castillo?

Hotel Castillo is well-known for its Service and Facilites, Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

PHP | EN

Support

Search Hotels

Hotel Castillo

Name: Hotel Castillo
Address: Avenida 9 y Calle 9 y 11 Detras del ins, Carmen, San José, Costa Rica, 10104, Avenida 9 y Calle 9 y 11 Detras del ins, San José, 10104, Costa Rica
Rating: 8.6

Hotels

Finding rooms for you...

8.6

/10

Very Good

38 reviews

What Guests Say About Their Stay

Guy. Shelby

10.0

/ 10

Good, clean, safe, comfortable with reasonable pricing our food for dinner was awesome with big servings. Sadie our server was proficient good and friendly. We had beef/ steak tacos 🌮 and rice with shrimp 🍤 and both meals were very tasty and reasonable. Star 🌟 🌟 🌟 🌟 🌟 Shelby from Jaco CR & Ft. Lauderdale, FL USA

Paul

10.0

/ 10

Everything was great stayed in penthouse 2. Only suggestions fix the doors between the balconies. They woke me up a few times at night. Would also be nice to have more privacy between the balconies with some plants or something.

ANGEL

10.0

/ 10

All inclusive package is excellent, food is great. Drinks and alcoholic beverages. All staff make you feel at home. I've been coming back within the last 18years and always happy to be back. Don't hesitate to say hi to the owner Matthew who's usually around!

In the Area

See Map

Avenida 9 y Calle 9 y 11 Detras del ins, Carmen, San José, Costa Rica, 10104

Main Facilities

24-Hour Front Desk

Parking

WiFi

Hotel Castillo is located in area / city Carmen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Hotel Castillo

Avenida 9 y Calle 9 y 11 Detras del ins, Carmen, San José, Costa Rica, 10104

Discover More Places

Discover More About Hotel Castillo

General
In San José (Carmen)

Location
With a stay at Hotel Castillo, you'll be centrally located in San José, a 4-minute drive from Sabana Park and 6 minutes from National Stadium of Costa Rica. This hotel is 5.9 mi (9.5 km) from Multiplaza Mall Escazu and 0.1 mi (0.2 km) from Parque Espana.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Casa Amarilla - 0.1 km / 0.1 mi
Parque Espana - 0.2 km / 0.1 mi
Morazan Park - 0.4 km / 0.2 mi
Simon Bolivar Zoo - 0.4 km / 0.2 mi
National Park - 0.5 km / 0.3 mi
National Center of Art and Culture - 0.5 km / 0.3 mi
Rafael Angel Calderon Guardia Hospital - 0.5 km / 0.3 mi
Jacob Karpio Galería - 0.6 km / 0.3 mi
Casino Fiesta - 0.7 km / 0.4 mi
Pre-Colombian Gold Museum - 0.7 km / 0.4 mi
Plaza de la Cultura - 0.7 km / 0.4 mi
National Museum of Costa Rica - 0.7 km / 0.5 mi
Jade Museum - 0.7 km / 0.5 mi
Estación del Ferrocarril de Costa Rica - 0.8 km / 0.5 mi
National Theater of Costa Rica - 0.8 km / 0.5 mi

The nearest airports are:
San José (SYQ-Tobías Bolaños Intl.) - 11.9 km / 7.4 mi
Juan Santamaria Intl. Airport (SJO) - 20.3 km / 12.6 mi

Facilities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include complimentary wired internet access, a 24-hour front desk, and luggage storage. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).

Dining
At Hotel Castillo, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Local cuisine breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.

Rooms
Make yourself at home in one of the 29 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.

All facilities in Hotel Castillo

Bar, Cafe and Lounge

Entertainment Facility

Common Space

Accommodation Services

Exterior

Public Facilities

Parking
Smoke-free area
Safety deposit box

Hotel Services

Luggage storage
24-hour Receptionist
Concierge

Connectivity

LAN Internet
Free WiFi

Food and Drinks

Breakfast

Things to Do

Garden

Accessibilty

Disabled access friendly

Accommodation Policy & General Information in Hotel Castillo

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 11:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed

Read All

General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Castillo	29
Another facilities in Hotel Castillo	Smoke-free area, Safety deposit box, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked question in Hotel Castillo

What are available facilities at Hotel Castillo?

There are top facilites at Hotel Castillo such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Castillo?

The standard check-in time at Hotel Castillo is starting from From 14:00 while the latest check-out time is at Before 11:00

Does Hotel Castillo provide breakfast?

Yes, Hotel Castillo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Castillo?

Hotel Castillo is a 3.0-star hotel.

How many rooms are available at Hotel Castillo?

Hotel Castillo has 29 rooms in total.

See All

More Reviews from Other Guests in Hotel Castillo

Overall Ratings & Reviews Hotel Castillo

Other sources (38)

8.6

Very Good

From 38 reviews

Cleanliness

8.6

Room Comfort

8.8

Service and Facilites

9.6

Sort by

Most Relevant

Preferences

See All

Traveler Reviews Hotel Castillo

Number of reviews per page

Top reviews

Guy. Shelby

Friends and Family with Friends

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Ralph

with Friends

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Rooms needs to be updated, the ambiance was horrible and food was subpar.

Felicia

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is clean and the employees are very nice and p

Paul

10.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

Ben

Friends and Family with Friends

6.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

I didn't realize the hotel caters to men seeking paid female companions. My wife and I found it to be an unpleasant situation, though it is legal in Costa Rica. Everything else about the hotel was great.

ANGEL

Friends and Family with Friends

10.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Philip

with Friends

4.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Rooms are outdated. Wooden floors in bedrooms squeaking and broken. Bathrooms are small and outdated. large roaches in bedroom. Termites eat the wooden floors.

Robert

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Room was excellent staff. You couldn’t ask her any better. I have stayed there many times I will always go back there.

Donald

10.0

/10

Reviewed 61 week(s) ago

Hotels.com verified review

Good food options.

Tracy

Leisure

4.0

/10

Reviewed 81 week(s) ago

Expedia Group verified review

The hotel staff were incredible. The shower wouldn't drain properly. The toilet looked stained. Spider webbs in the corners of the walls. The walls were dirty. The bathroom smelled like sewer. The housekeeping staff really need to do their jobs. The room that I was in was very small. Other than some of the hotel staff this is not a good hotel. They don't take pride in cleanliness.

Joseph

Leisure

10.0

/10

Reviewed 102 week(s) ago

Expedia Group verified review

Very convenient, peaceful entertaining place for single men looking for a low cost way to relax and mingle.

Alfred

8.0

/10

Reviewed 117 week(s) ago

Hotels.com verified review

Really nice experience. Great staff!!!

Jack

Leisure

10.0

/10

Reviewed 119 week(s) ago

Expedia Group verified review

Very nice people

John

Friends and Family with Friends

10.0

/10

Reviewed 289 week(s) ago

Hotels.com verified review

Very close to downtown, shops, restaurants. Very clean and the staff is very helpful. I have stayed here 2 years in a row.

Verified traveler

10.0

/10

Reviewed 295 week(s) ago

Hotels.com verified review

Great location. Staff work with you on any requests. Breakfast is delicious.

Darrel

8.0

/10

Reviewed 395 week(s) ago

Hotels.com verified review

Hotel was very nice. The all inclusive is well worth the money! They also have a sister hotel a few blocks away you can use your all inclusive at.

Verified traveler

Leisure

10.0

/10

Reviewed 395 week(s) ago

Expedia Group verified review

Great location in the city, friendly staff!!! Will always stay there

Joseph

8.0

/10

Reviewed 424 week(s) ago

Hotels.com verified review

Good location. Nice and quiet hotel felt like I had the whole place to myself. It’s an old building that has some character, I will definitely stay here again. The only bad thing about this place is that there is no daily maid service to clean the rooms.

Alexander

10.0

/10

Reviewed 425 week(s) ago

Hotels.com verified review

I love this hotel, it is my 4th stay here, and the facility and all inclusive service are always superb, in my view.

Malcolm

with Friends

2.0

/10

Reviewed 433 week(s) ago

Hotels.com verified review

Fortunately, the torture only lasted one night: 1. There was no hot water in the room. According to the front desk, there was no hot water in other rooms as well. 2. The front door and window faced the bar area, approximately 15 feet away. If the drapes were open, the bar patrons would peer into your room. 3. Due to the unpopularity of the Hotel, there was only one patron in the bar on this weekend night. Most of the guests were heading to other hotel bars in the area. This was actually good since it was quiet. Bar closed at 1130 p.m. 4. The “All Inclusive Food and Drink” deal is unsatisfactory. Unless you have problems with mobility, there are much better restaurants and bars within walking distance. The lunch and dinner provided by this special is mediocre, you can get much better elsewhere. Unless you speak Spanish, you will have to have the waiter translate your order to the cook who only understands Spanish. The exceptional waiter is the only employee that speaks English. The menu is also in Spanish. The free breakfast is tasty but they provide a fixed quantity. Other hotels in the area also provide as good or better breakfast in a buffet fashion. 5. If you pay your hotel bill with a credit card, the hotel will charge you an extra 6%. This is not a foreign transaction fee, but a scam. No other hotel, restaurant, or store that I know of charges this type of fee. 6. Bottom Line: No Hot Water, Subpar Food and Drink special, Credit Card Scam

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.