Everything was great stayed in penthouse 2. Only suggestions fix the doors between the balconies. They woke me up a few times at night. Would also be nice to have more privacy between the balconies with some plants or something.

I didn't realize the hotel caters to men seeking paid female companions. My wife and I found it to be an unpleasant situation, though it is legal in Costa Rica. Everything else about the hotel was great.

All inclusive package is excellent, food is great. Drinks and alcoholic beverages. All staff make you feel at home. I've been coming back within the last 18years and always happy to be back. Don't hesitate to say hi to the owner Matthew who's usually around!

Rooms are outdated. Wooden floors in bedrooms squeaking and broken. Bathrooms are small and outdated. large roaches in bedroom. Termites eat the wooden floors.

Room was excellent staff. You couldn’t ask her any better. I have stayed there many times I will always go back there.

Good food options.

The hotel staff were incredible. The shower wouldn't drain properly. The toilet looked stained. Spider webbs in the corners of the walls. The walls were dirty. The bathroom smelled like sewer. The housekeeping staff really need to do their jobs. The room that I was in was very small. Other than some of the hotel staff this is not a good hotel. They don't take pride in cleanliness.

Very convenient, peaceful entertaining place for single men looking for a low cost way to relax and mingle.

Really nice experience. Great staff!!!

Very nice people

Very close to downtown, shops, restaurants. Very clean and the staff is very helpful. I have stayed here 2 years in a row.

Great location. Staff work with you on any requests. Breakfast is delicious.

Hotel was very nice. The all inclusive is well worth the money! They also have a sister hotel a few blocks away you can use your all inclusive at.

Great location in the city, friendly staff!!! Will always stay there

Good location. Nice and quiet hotel felt like I had the whole place to myself. It’s an old building that has some character, I will definitely stay here again. The only bad thing about this place is that there is no daily maid service to clean the rooms.

I love this hotel, it is my 4th stay here, and the facility and all inclusive service are always superb, in my view.

Fortunately, the torture only lasted one night: 1. There was no hot water in the room. According to the front desk, there was no hot water in other rooms as well. 2. The front door and window faced the bar area, approximately 15 feet away. If the drapes were open, the bar patrons would peer into your room. 3. Due to the unpopularity of the Hotel, there was only one patron in the bar on this weekend night. Most of the guests were heading to other hotel bars in the area. This was actually good since it was quiet. Bar closed at 1130 p.m. 4. The “All Inclusive Food and Drink” deal is unsatisfactory. Unless you have problems with mobility, there are much better restaurants and bars within walking distance. The lunch and dinner provided by this special is mediocre, you can get much better elsewhere. Unless you speak Spanish, you will have to have the waiter translate your order to the cook who only understands Spanish. The exceptional waiter is the only employee that speaks English. The menu is also in Spanish. The free breakfast is tasty but they provide a fixed quantity. Other hotels in the area also provide as good or better breakfast in a buffet fashion. 5. If you pay your hotel bill with a credit card, the hotel will charge you an extra 6%. This is not a foreign transaction fee, but a scam. No other hotel, restaurant, or store that I know of charges this type of fee. 6. Bottom Line: No Hot Water, Subpar Food and Drink special, Credit Card Scam

Too be honest not the nicest hotel. Rooms are not as promised.

Get the all-inclusive, I will stay here from now on!!! Ernesto is the most informed bartender you’ll ever meet during your stay.

The place had an amazing location in the heart of San Jose, incredibly friendly service, and a wonderful room! We highly recommend Hotel Castillo in San Jose. Will come back for sure!