Olympic Lagoon Resort – Ayia Napa

Hotels
8.8
/10
Very Good
96 reviews

What Guests Say About Their Stay

Kaitlin

10.0
/ 10
We had a really lovely time here for my husbands birthday. The staff kept great communication with me beforehand to make sure we were all set for my husbands birthday. The staff were kind, caring and attentive. The property was clean and well kept. Over all a great place for a family vacation.

Maxim

10.0
/ 10
all was just excellent. The room was in the main building so all was very close : restaurants, bars, spa, indoor pool. Food and beverages were also above average . The stay couldn t be better . So far the best resort we have stayed in Cyprus.

colin

10.0
/ 10
Room was excellent, staff were a joy, food and drink great and pool etc was brilliant
In the Area
See Map
Xylofagou - Ayia Napa Road, Sotíra, Eparchía Ammochóstou, Cyprus, 5330

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Olympic Lagoon Resort – Ayia Napa is a good choice when you are visiting Sotira. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Olympic Lagoon Resort – Ayia Napa

Xylofagou - Ayia Napa Road, Sotíra, Eparchía Ammochóstou, Cyprus, 5330
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Discover More About Olympic Lagoon Resort – Ayia Napa

General


Near Landa Beach

Location


When you stay at Olympic Lagoon Resort – Ayia Napa in Ayia Napa, you'll be near the beach, within a 5-minute drive of Water World Ayia Napa and Landa Beach. This all-inclusive hotel is 1.1 mi (1.8 km) from Makronissos Beach and 1.6 mi (2.6 km) from Ayia Thekla Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Landa Beach - 0.7 km / 0.4 mi
Makronissos Beach - 1.3 km / 0.8 mi
Nissi Beach - 1.7 km / 1 mi
Water World Ayia Napa - 1.8 km / 1.1 mi
Ayia Napa Marina - 2.3 km / 1.4 mi
Vathia Gonia Beach - 2.6 km / 1.6 mi
Ayia Thekla Beach - 2.7 km / 1.7 mi
Museum of Underwater Sculpture Ayia Napa - 3.3 km / 2.1 mi
Katsarka Beach - 3.7 km / 2.3 mi
Ayia Napa Town Hall - 4 km / 2.5 mi
Parko Paliatso Luna Park - 4.3 km / 2.7 mi
Church of the Holy Virgin - 4.4 km / 2.7 mi
Ayia Napa Monastery - 4.5 km / 2.8 mi
Tourist Information Ayia Napa - 4.8 km / 3 mi
Scuba Base - 4.8 km / 3 mi

The nearest major airport is Larnaca Intl. Airport (LCA) - 45.2 km / 28.1 mi

Renovations


The property is closed between November 17 and March 14.

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools, a health club, and a lazy river. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Dining


Enjoy Italian cuisine at Garibaldi Ristorante, one of the hotel's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.

Rooms


Make yourself at home in one of the 314 air-conditioned rooms featuring refrigerators and minibars (stocked with some free items). Rooms have private balconies. 32-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

All facilities in Olympic Lagoon Resort – Ayia Napa

Bar, Cafe and Lounge Olympic Lagoon Resort – Ayia Napa
Bar, Cafe and Lounge
Swimming Pool Olympic Lagoon Resort – Ayia Napa
Swimming Pool
Entertainment Facility Olympic Lagoon Resort – Ayia Napa
Entertainment Facility
Fitness Center Olympic Lagoon Resort – Ayia Napa
Fitness Center
Common Space Olympic Lagoon Resort – Ayia Napa
Common Space

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Indoor pool
  • Spa
  • Health club
  • Garden
  • Sauna
  • Waterslide
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Fitness center
  • Basketball
  • Game room
  • Volleyball
  • Archery
  • Tennis court

General

  • Smoking area
  • Reception hall
  • Parking
  • Lazy river
  • Terrace

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Kids and Pets

  • Babysitting
  • Children facilities

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Poolside bar
  • Snack bar

Nearby Facilities

  • Gift shop
  • Hair salon

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Accessibilty

  • Accessible path of travel

Accommodation Policy & General Information in Olympic Lagoon Resort – Ayia Napa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager, Contactless check-out is available, Green Key (Foundation for Environmental Education), Beach nearby, Contactless check-in is available

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Available rooms at Olympic Lagoon Resort – Ayia Napa
314
Number of floors in Olympic Lagoon Resort – Ayia Napa
3
Another facilities in Olympic Lagoon Resort – Ayia Napa
Romantic proposal packages, Outdoor pool, Indoor pool, Spa, Health club

Frequently asked question in Olympic Lagoon Resort – Ayia Napa

What are available facilities at Olympic Lagoon Resort – Ayia Napa?
There are top facilites at Olympic Lagoon Resort – Ayia Napa such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Olympic Lagoon Resort – Ayia Napa?
The standard check-in time at Olympic Lagoon Resort – Ayia Napa is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Olympic Lagoon Resort – Ayia Napa?
Olympic Lagoon Resort – Ayia Napa is a 5.0-star hotel.
How many floors does Olympic Lagoon Resort – Ayia Napa have?
Olympic Lagoon Resort – Ayia Napa has 3 floors.
How many rooms are available at Olympic Lagoon Resort – Ayia Napa?
Olympic Lagoon Resort – Ayia Napa has 314 rooms in total.
See All

More Reviews from Other Guests in Olympic Lagoon Resort – Ayia Napa

8.8
Very Good
From 96 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Olympic Lagoon Resort – Ayia Napa

Number of reviews per page
20
40
Top reviews
Kaitlin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We had a really lovely time here for my husbands birthday. The staff kept great communication with me beforehand to make sure we were all set for my husbands birthday. The staff were kind, caring and attentive. The property was clean and well kept. Over all a great place for a family vacation.
Jayesh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff were amazing. Very helpful and polite.
Jig
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Has all the facilities you expect, bit far away from town centre.
Maxim
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

all was just excellent. The room was in the main building so all was very close : restaurants, bars, spa, indoor pool. Food and beverages were also above average . The stay couldn t be better . So far the best resort we have stayed in Cyprus.
colin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was excellent, staff were a joy, food and drink great and pool etc was brilliant
Petr
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great servises. Nice resort.
Naomi
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Fun resort to stay at
Amanda Caroline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff are soo friendly, especially Andrea (breakfast and The Greats restaurant) and Veronika (who made sure we had drinks through out the day) and the swim up rooms in Fishermans wharf were so convenient.
Barakat
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Most of the staff at this property are extremely rude and should not be employed in hospitality. Despite how nice the resort is I wouldn’t stay here again
Susan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Had an unfortunate start on arrival when I was told the hotel had experienced a maintenance issue and they couldn’t give me a room until the following day as there was 100% occupancy. To but a long story short, I ended up having to share with my daughter, son-in-law and two infants. We all had a sleepless night. They diid refund us the first night but I didn’t have a room until after midday the following day so I couldn’t unpack or shower. There was no management on duty to deal with the matter. It was really poor treatment by a 5 star hotel. The location of the hotel, between two noisy roads was not great. There wasn’t anywhere safe to take the kids for a walk so we were really confined to the hotel complex. Which was fine for 9 days as the pool facilities were very good. Fabulous for little ones. Food was excellent. Staff were very helpful and friendly.
Read More
Tanya
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Beautiful hotel and resort with sprawling green trees and walkways. The staff service was absolutely impeccable from the moment of arrival until minute ofcdeparture. A drink/wet towel on arrival and 2hr extended stay with lunch was just what we needed. Dining leader R. Merlo had the most inviting smile/spirit for customers; always serving you with pleasure. My 15yr old son and I loved the open buffet and the variety of food they offered each meal. We ate breakfast and dinner there for 5 days although there was option to reserve a table at the 4 beautiful restaurants they have onsite. My very athletic teenager likes to eat and preferred the buffet variations vs set menu; although the desserts left more to be desired. I enjoyed the onsite gym; great size with everything I needed to keep fit. The only areas that were not good for us were the pools…they were ice cold end of Mar/early April. The indoor pool was a tad warmer but still cold to me. The daily activities were based on the people being in the pool so they were nonexistent. The few outside of the pool were poorly attended and not exciting as well (frisbee throw, archery table tennis) in the context of how they were being ran. Things like yoga on the lawn, dance aerobics, bingo or something could’ve been given since the water was way too cold for anyone to use. We loved the soccer and basketball court they have on ground as my son loves to play; although we didn’t know to get the balls we needed a key from the Spa room.
Read More
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

This is one of the best hotels I've ever stayed in. The staff are absolutely fantastic, the food was excellent for onsite buffet and restaurants and the hotel itself is in excellent condition. The only minor challenge was the pool was pretty cold but then again we were there in November. Other than that, a fantastic place to take a holiday.
Read More
Willesha
icon-Leisure
Leisure
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Great!
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Too much noise in the rooms.
Una
8.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

This is quite an amazing hotel with regards to facilities, choice of food and drink, comfort and general ambience. However there were a few things which made me question the professionalism. Firstly 2 days before my arrival i reciver an email saying that despite me booking my holiday over 6.months ago, that there was no room for me and i would be allocated a room at another hotel 7km away. I rang Cyprus to question this (from the UK) and was told reservations go home at 4pm and there was no duty manager. This is the 3rd year of attending this hotel, where i meet up with other family members who live in the Middle East. So half way for us both, so i was very stressed and upset. I had to get my daughter to intervene and luckily a few hours before my flight i had an email confirming my room was avaialable, but it was 48 hours of stress that i could have done without. Secondly, the "spa" onsite is awful. I had a pedicure, which was done in what seemed like their staff room. There was a member of staff eating her lunch and on the phone whilst all their handbags, shopping bags and food was just left on the manicure station. I wasnt asked if i wanted a drink and despite asking for the full pedicure i was just given a very bad polish. I couldnt wait to get out. Also the onsite shop, although very well equipped and lovely staff, is very tiny for the size of the hotel. And when i checked out i wasnt even asked if i had a good time or thanked for the return of the keys.
Read More
Vanitha
icon-Leisure
Leisure
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

I had an amazing stay at this gorgeous resort 😍
Bella
icon-with Partner
with Partner
10.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

We stayed in fisherman's village in May '24. Great hotel, good choice of restaurants and very nice food.You can book restaurants via app ,but if there is no availability, just go to the restaurant and book it direct,they will fit you in. Service is Outstanding.Special thanks to cleaner Elena and waiter Veronica.Both ladies work very hard and always have smile on their faces. We definetely will go back.
Read More
Jodie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

We have absolutely loved our stay at Olympic lagoon. The food and drinks are amazing, the staff can’t do enough for you. The kids entertainment is on all day and the evening shows are fantastic. We also ate at the seven orchards restaurant and again the food and staff were amazing. Really recommend this hotel will definitely be returning.
Read More
Julie
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

We were asked what time we would arrive, we told them 3pm and we were virtually on the dot, check in was taking a little while and then we were told they had a “ nice room “ for us but unfortunately due to a late checkout it wouldn’t be ready until 19.30 that evening, they gave us another room upstairs ( we were staying in the Fisherman’s village) this was a very disappointing start as we felt we couldn’t settle in , but thought at least we should be able to secure a late check out ourselves when we left. We were told they couldn’t tell us until the evening before - again left in limbo. Eventually when we asked they said they were fully booked and we couldn’t have the same service essentially , the staff member said to check in the morning ( clearly wanted to pass the buck) after complaining to Expedia we received a phone call next morning , as a gesture of goodwill from management we could after all have a late check out , miraculously . Food was often cold and repetitive . Majority of staff were rude with few exceptions , made to feel things were too much effort , asked for some fresh milk as it was off at breakfast and a cup as we had already poured it into our coffee , the server rolled his eyes and audibly huffed as he took it away. Exceptions were Veronika around the pool who remembered what drinks we liked and when and Elena the housekeeper. The bathroom would flood from under the bath when we showered . Room was clean but pillows were very lumpy.
Read More
Cerys
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Amazing hotel! Lovely rooms, everything spotlessly clean. Everybody is so friendly, helpful and attentive. Swimming pool delightful. Food in the buffet restaurant and snackeria brilliant, highly recommend the apple martinis! Would give the Cypriot restaurant a miss unless you have a strong stomach - a taster menu so you don’t get to choose what comes out.
Read More
Number of reviews per page
20
40

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Lobby 4 Olympic Lagoon Resort – Ayia Napa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 96 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Olympic Lagoon Resort – Ayia Napa

Number of reviews per page
20
40
Top reviews
Kaitlin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We had a really lovely time here for my husbands birthday. The staff kept great communication with me beforehand to make sure we were all set for my husbands birthday. The staff were kind, caring and attentive. The property was clean and well kept. Over all a great place for a family vacation.
Jayesh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff were amazing. Very helpful and polite.
Jig
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Has all the facilities you expect, bit far away from town centre.
Maxim
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

all was just excellent. The room was in the main building so all was very close : restaurants, bars, spa, indoor pool. Food and beverages were also above average . The stay couldn t be better . So far the best resort we have stayed in Cyprus.
colin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was excellent, staff were a joy, food and drink great and pool etc was brilliant
Petr
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great servises. Nice resort.
Naomi
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Fun resort to stay at
Amanda Caroline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff are soo friendly, especially Andrea (breakfast and The Greats restaurant) and Veronika (who made sure we had drinks through out the day) and the swim up rooms in Fishermans wharf were so convenient.
Barakat
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Most of the staff at this property are extremely rude and should not be employed in hospitality. Despite how nice the resort is I wouldn’t stay here again
Susan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Had an unfortunate start on arrival when I was told the hotel had experienced a maintenance issue and they couldn’t give me a room until the following day as there was 100% occupancy. To but a long story short, I ended up having to share with my daughter, son-in-law and two infants. We all had a sleepless night. They diid refund us the first night but I didn’t have a room until after midday the following day so I couldn’t unpack or shower. There was no management on duty to deal with the matter. It was really poor treatment by a 5 star hotel. The location of the hotel, between two noisy roads was not great. There wasn’t anywhere safe to take the kids for a walk so we were really confined to the hotel complex. Which was fine for 9 days as the pool facilities were very good. Fabulous for little ones. Food was excellent. Staff were very helpful and friendly.
Read More
Tanya
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Beautiful hotel and resort with sprawling green trees and walkways. The staff service was absolutely impeccable from the moment of arrival until minute ofcdeparture. A drink/wet towel on arrival and 2hr extended stay with lunch was just what we needed. Dining leader R. Merlo had the most inviting smile/spirit for customers; always serving you with pleasure. My 15yr old son and I loved the open buffet and the variety of food they offered each meal. We ate breakfast and dinner there for 5 days although there was option to reserve a table at the 4 beautiful restaurants they have onsite. My very athletic teenager likes to eat and preferred the buffet variations vs set menu; although the desserts left more to be desired. I enjoyed the onsite gym; great size with everything I needed to keep fit. The only areas that were not good for us were the pools…they were ice cold end of Mar/early April. The indoor pool was a tad warmer but still cold to me. The daily activities were based on the people being in the pool so they were nonexistent. The few outside of the pool were poorly attended and not exciting as well (frisbee throw, archery table tennis) in the context of how they were being ran. Things like yoga on the lawn, dance aerobics, bingo or something could’ve been given since the water was way too cold for anyone to use. We loved the soccer and basketball court they have on ground as my son loves to play; although we didn’t know to get the balls we needed a key from the Spa room.
Read More
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

This is one of the best hotels I've ever stayed in. The staff are absolutely fantastic, the food was excellent for onsite buffet and restaurants and the hotel itself is in excellent condition. The only minor challenge was the pool was pretty cold but then again we were there in November. Other than that, a fantastic place to take a holiday.
Read More
Willesha
icon-Leisure
Leisure
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Great!
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Too much noise in the rooms.
Una
8.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

This is quite an amazing hotel with regards to facilities, choice of food and drink, comfort and general ambience. However there were a few things which made me question the professionalism. Firstly 2 days before my arrival i reciver an email saying that despite me booking my holiday over 6.months ago, that there was no room for me and i would be allocated a room at another hotel 7km away. I rang Cyprus to question this (from the UK) and was told reservations go home at 4pm and there was no duty manager. This is the 3rd year of attending this hotel, where i meet up with other family members who live in the Middle East. So half way for us both, so i was very stressed and upset. I had to get my daughter to intervene and luckily a few hours before my flight i had an email confirming my room was avaialable, but it was 48 hours of stress that i could have done without. Secondly, the "spa" onsite is awful. I had a pedicure, which was done in what seemed like their staff room. There was a member of staff eating her lunch and on the phone whilst all their handbags, shopping bags and food was just left on the manicure station. I wasnt asked if i wanted a drink and despite asking for the full pedicure i was just given a very bad polish. I couldnt wait to get out. Also the onsite shop, although very well equipped and lovely staff, is very tiny for the size of the hotel. And when i checked out i wasnt even asked if i had a good time or thanked for the return of the keys.
Read More
Vanitha
icon-Leisure
Leisure
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

I had an amazing stay at this gorgeous resort 😍
Bella
icon-with Partner
with Partner
10.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

We stayed in fisherman's village in May '24. Great hotel, good choice of restaurants and very nice food.You can book restaurants via app ,but if there is no availability, just go to the restaurant and book it direct,they will fit you in. Service is Outstanding.Special thanks to cleaner Elena and waiter Veronica.Both ladies work very hard and always have smile on their faces. We definetely will go back.
Read More
Jodie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

We have absolutely loved our stay at Olympic lagoon. The food and drinks are amazing, the staff can’t do enough for you. The kids entertainment is on all day and the evening shows are fantastic. We also ate at the seven orchards restaurant and again the food and staff were amazing. Really recommend this hotel will definitely be returning.
Read More
Julie
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

We were asked what time we would arrive, we told them 3pm and we were virtually on the dot, check in was taking a little while and then we were told they had a “ nice room “ for us but unfortunately due to a late checkout it wouldn’t be ready until 19.30 that evening, they gave us another room upstairs ( we were staying in the Fisherman’s village) this was a very disappointing start as we felt we couldn’t settle in , but thought at least we should be able to secure a late check out ourselves when we left. We were told they couldn’t tell us until the evening before - again left in limbo. Eventually when we asked they said they were fully booked and we couldn’t have the same service essentially , the staff member said to check in the morning ( clearly wanted to pass the buck) after complaining to Expedia we received a phone call next morning , as a gesture of goodwill from management we could after all have a late check out , miraculously . Food was often cold and repetitive . Majority of staff were rude with few exceptions , made to feel things were too much effort , asked for some fresh milk as it was off at breakfast and a cup as we had already poured it into our coffee , the server rolled his eyes and audibly huffed as he took it away. Exceptions were Veronika around the pool who remembered what drinks we liked and when and Elena the housekeeper. The bathroom would flood from under the bath when we showered . Room was clean but pillows were very lumpy.
Read More
Cerys
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Amazing hotel! Lovely rooms, everything spotlessly clean. Everybody is so friendly, helpful and attentive. Swimming pool delightful. Food in the buffet restaurant and snackeria brilliant, highly recommend the apple martinis! Would give the Cypriot restaurant a miss unless you have a strong stomach - a taster menu so you don’t get to choose what comes out.
Read More
Number of reviews per page
20
40