Olympic Lagoon Resort – Ayia Napa

Explore Olympic Lagoon Resort – Ayia Napa
8.8
Very Good
From 96 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews Olympic Lagoon Resort – Ayia Napa

Number of reviews per page
20
40
Top reviews
Kaitlin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We had a really lovely time here for my husbands birthday. The staff kept great communication with me beforehand to make sure we were all set for my husbands birthday. The staff were kind, caring and attentive. The property was clean and well kept. Over all a great place for a family vacation.
Jayesh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff were amazing. Very helpful and polite.
Jig
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Has all the facilities you expect, bit far away from town centre.
Maxim
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

all was just excellent. The room was in the main building so all was very close : restaurants, bars, spa, indoor pool. Food and beverages were also above average . The stay couldn t be better . So far the best resort we have stayed in Cyprus.
colin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was excellent, staff were a joy, food and drink great and pool etc was brilliant
Petr
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great servises. Nice resort.
Naomi
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Fun resort to stay at
Amanda Caroline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff are soo friendly, especially Andrea (breakfast and The Greats restaurant) and Veronika (who made sure we had drinks through out the day) and the swim up rooms in Fishermans wharf were so convenient.
Barakat
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Most of the staff at this property are extremely rude and should not be employed in hospitality. Despite how nice the resort is I wouldn’t stay here again
Susan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Had an unfortunate start on arrival when I was told the hotel had experienced a maintenance issue and they couldn’t give me a room until the following day as there was 100% occupancy. To but a long story short, I ended up having to share with my daughter, son-in-law and two infants. We all had a sleepless night. They diid refund us the first night but I didn’t have a room until after midday the following day so I couldn’t unpack or shower. There was no management on duty to deal with the matter. It was really poor treatment by a 5 star hotel. The location of the hotel, between two noisy roads was not great. There wasn’t anywhere safe to take the kids for a walk so we were really confined to the hotel complex. Which was fine for 9 days as the pool facilities were very good. Fabulous for little ones. Food was excellent. Staff were very helpful and friendly.
Read More
Tanya
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Beautiful hotel and resort with sprawling green trees and walkways. The staff service was absolutely impeccable from the moment of arrival until minute ofcdeparture. A drink/wet towel on arrival and 2hr extended stay with lunch was just what we needed. Dining leader R. Merlo had the most inviting smile/spirit for customers; always serving you with pleasure. My 15yr old son and I loved the open buffet and the variety of food they offered each meal. We ate breakfast and dinner there for 5 days although there was option to reserve a table at the 4 beautiful restaurants they have onsite. My very athletic teenager likes to eat and preferred the buffet variations vs set menu; although the desserts left more to be desired. I enjoyed the onsite gym; great size with everything I needed to keep fit. The only areas that were not good for us were the pools…they were ice cold end of Mar/early April. The indoor pool was a tad warmer but still cold to me. The daily activities were based on the people being in the pool so they were nonexistent. The few outside of the pool were poorly attended and not exciting as well (frisbee throw, archery table tennis) in the context of how they were being ran. Things like yoga on the lawn, dance aerobics, bingo or something could’ve been given since the water was way too cold for anyone to use. We loved the soccer and basketball court they have on ground as my son loves to play; although we didn’t know to get the balls we needed a key from the Spa room.
Read More
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

This is one of the best hotels I've ever stayed in. The staff are absolutely fantastic, the food was excellent for onsite buffet and restaurants and the hotel itself is in excellent condition. The only minor challenge was the pool was pretty cold but then again we were there in November. Other than that, a fantastic place to take a holiday.
Read More
Willesha
icon-Leisure
Leisure
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Great!
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Too much noise in the rooms.
Una
8.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

This is quite an amazing hotel with regards to facilities, choice of food and drink, comfort and general ambience. However there were a few things which made me question the professionalism. Firstly 2 days before my arrival i reciver an email saying that despite me booking my holiday over 6.months ago, that there was no room for me and i would be allocated a room at another hotel 7km away. I rang Cyprus to question this (from the UK) and was told reservations go home at 4pm and there was no duty manager. This is the 3rd year of attending this hotel, where i meet up with other family members who live in the Middle East. So half way for us both, so i was very stressed and upset. I had to get my daughter to intervene and luckily a few hours before my flight i had an email confirming my room was avaialable, but it was 48 hours of stress that i could have done without. Secondly, the "spa" onsite is awful. I had a pedicure, which was done in what seemed like their staff room. There was a member of staff eating her lunch and on the phone whilst all their handbags, shopping bags and food was just left on the manicure station. I wasnt asked if i wanted a drink and despite asking for the full pedicure i was just given a very bad polish. I couldnt wait to get out. Also the onsite shop, although very well equipped and lovely staff, is very tiny for the size of the hotel. And when i checked out i wasnt even asked if i had a good time or thanked for the return of the keys.
Read More
Vanitha
icon-Leisure
Leisure
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

I had an amazing stay at this gorgeous resort 😍
Bella
icon-with Partner
with Partner
10.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

We stayed in fisherman's village in May '24. Great hotel, good choice of restaurants and very nice food.You can book restaurants via app ,but if there is no availability, just go to the restaurant and book it direct,they will fit you in. Service is Outstanding.Special thanks to cleaner Elena and waiter Veronica.Both ladies work very hard and always have smile on their faces. We definetely will go back.
Read More
Jodie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

We have absolutely loved our stay at Olympic lagoon. The food and drinks are amazing, the staff can’t do enough for you. The kids entertainment is on all day and the evening shows are fantastic. We also ate at the seven orchards restaurant and again the food and staff were amazing. Really recommend this hotel will definitely be returning.
Read More
Julie
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

We were asked what time we would arrive, we told them 3pm and we were virtually on the dot, check in was taking a little while and then we were told they had a “ nice room “ for us but unfortunately due to a late checkout it wouldn’t be ready until 19.30 that evening, they gave us another room upstairs ( we were staying in the Fisherman’s village) this was a very disappointing start as we felt we couldn’t settle in , but thought at least we should be able to secure a late check out ourselves when we left. We were told they couldn’t tell us until the evening before - again left in limbo. Eventually when we asked they said they were fully booked and we couldn’t have the same service essentially , the staff member said to check in the morning ( clearly wanted to pass the buck) after complaining to Expedia we received a phone call next morning , as a gesture of goodwill from management we could after all have a late check out , miraculously . Food was often cold and repetitive . Majority of staff were rude with few exceptions , made to feel things were too much effort , asked for some fresh milk as it was off at breakfast and a cup as we had already poured it into our coffee , the server rolled his eyes and audibly huffed as he took it away. Exceptions were Veronika around the pool who remembered what drinks we liked and when and Elena the housekeeper. The bathroom would flood from under the bath when we showered . Room was clean but pillows were very lumpy.
Read More
Cerys
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Amazing hotel! Lovely rooms, everything spotlessly clean. Everybody is so friendly, helpful and attentive. Swimming pool delightful. Food in the buffet restaurant and snackeria brilliant, highly recommend the apple martinis! Would give the Cypriot restaurant a miss unless you have a strong stomach - a taster menu so you don’t get to choose what comes out.
Read More
Number of reviews per page
20
40