Hotel Victoria

Hotels
9.6
/10
Exceptional
132 reviews

What Guests Say About Their Stay

ignacia

10.0
/ 10
This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.

Tere

10.0
/ 10
Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!

Cyril

10.0
/ 10
The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.
In the Area
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Calle Larga 6-93 Y Borrero, Cuenca, Azuay, Ecuador, 10104

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Hotel Victoria is a good choice when you are visiting Cuenca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Victoria

Calle Larga 6-93 Y Borrero, Cuenca, Azuay, Ecuador, 10104
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Lobby Hotel Victoria
Lobby 2 Hotel Victoria

Discover More About Hotel Victoria

Location


Staying at Hotel Victoria is a good choice when you are visiting Cuenca.

About Hotel Victoria

From business event to corporate gathering, Hotel Victoria provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Hotel Victoria welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Have fun with various entertaining facilities for you and the whole family at Hotel Victoria, a wonderful accommodation for your family holiday.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Victoria is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Victoria is the right place to stay.

All facilities in Hotel Victoria

Common Space Hotel Victoria
Common Space
Lobby Hotel Victoria
Lobby
Exterior Hotel Victoria
Exterior
Others Hotel Victoria
Others
Restaurant Hotel Victoria
Restaurant

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

Things to Do

  • Library
  • Garden

General

  • Parking
  • Terrace

Connectivity

  • Free WiFi

Business Facilities

  • Computer station

Accommodation Policy & General Information in Hotel Victoria

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
13:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 13:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Victoria
23
Number of floors in Hotel Victoria
5
Another facilities in Hotel Victoria
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Newspaper in lobby

Frequently asked question in Hotel Victoria

What are available facilities at Hotel Victoria?
There are top facilites at Hotel Victoria such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Victoria?
The standard check-in time at Hotel Victoria is starting from 13:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Victoria provide breakfast?
Yes, Hotel Victoria provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Victoria?
Hotel Victoria is a 3.5-star hotel.
How many floors does Hotel Victoria have?
Hotel Victoria has 5 floors.
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More Reviews from Other Guests in Hotel Victoria

9.6
Exceptional
From 132 reviews
Cleanliness

9.8

Room Comfort

9.0

Location

9.8

Service and Facilites

9.8

Sort by
Most Relevant
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Traveler Reviews Hotel Victoria

Number of reviews per page
20
40
Top reviews
ignacia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.
Tere
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!
Cyril
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.
Ana
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

Beautiful hotel Amazing room 4 star restaurant
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.
Read More
Liz
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.
Read More
Rita
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 213 week(s) ago

Expedia Group verified review

I would definitely stay again. The breakfasts were amazing!!!
Christian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 216 week(s) ago

Expedia Group verified review

Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service
Mihaela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 218 week(s) ago

Expedia Group verified review

All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.
Read More
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 227 week(s) ago

Expedia Group verified review

Excellent service, tons of local flavor in the decor, easy to walk. Loved it!
Joel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

Best of all was the staff, from reception to bar and food, and room service, it cof not be better. Every one well trained and friendly I'd give it a 1 10 on a 5 scale
Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 252 week(s) ago

Expedia Group verified review

Historic building right in the center of old town. Rooms completely refurbished. Excellent on-site restaurant. Overlooked the river.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 257 week(s) ago

Expedia Group verified review

Loved the location...an easy walk to parks,restaurants, transportation, and shopping. It was a charming, well-maintained hotel and the included breakfast was very nice. The staff was friendly and helpful. I honestly cannot think of a single area in which improvement would be recommended.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 258 week(s) ago

Expedia Group verified review

The property has a great location, just above the river that traverses the city and within walking distance of the historic core of Cuenca. The breakfast served in the restaurant is outstanding. The staff was very helpful in setting up our day trips to Ingapirca and the Parque Nacional Cajas, as well as arranging our transportation to Saraguay. My only criticism is that there are few hooks in the bathroom to hang clothes while bathing.
Read More
MATTHEW
icon-
10.0
/10
Reviewed 266 week(s) ago

Hotels.com verified review

It was a very nice hotel and in a great location.
Verified traveler
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

Hotel Victoria was fabulous -- great location in Old Town Cuenca, beautiful furnishings, professional and friendly staff, delicious breakfast in the downstairs restaurant, reasonably priced. Incredible view of the city from my room. Highest recommendation.
Tina
icon-with Partner
with Partner
10.0
/10
Reviewed 269 week(s) ago

Hotels.com verified review

Perfect central location, free parking, lush garden, rooms and dining overlooking the river. Old-world style, modern comforts. Great on-site restaurant with good-value and high quality daily 3-course specials.
Daniel
icon-
10.0
/10
Reviewed 272 week(s) ago

Hotels.com verified review

Hotel Victoria is an outstanding, historical hotel above Tomebamba River and 4 blocks from Parque Calderon in El Centro. Great location! Restaurant food and very good and service outstanding. Highly recommended.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 274 week(s) ago

Expedia Group verified review

Beautiful Hotel in a very nice location. Great Staff.
Laura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 288 week(s) ago

Expedia Group verified review

I will definitely go back to this hotel! Such a lovely place with walking distance to great restaurants and shops!
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hotel Victoria

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 132 reviews
Cleanliness

9.8

Room Comfort

9.0

Location

9.8

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Victoria

Number of reviews per page
20
40
Top reviews
ignacia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.
Tere
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!
Cyril
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.
Ana
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

Beautiful hotel Amazing room 4 star restaurant
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.
Read More
Liz
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.
Read More
Rita
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 213 week(s) ago

Expedia Group verified review

I would definitely stay again. The breakfasts were amazing!!!
Christian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 216 week(s) ago

Expedia Group verified review

Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service
Mihaela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 218 week(s) ago

Expedia Group verified review

All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.
Read More
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 227 week(s) ago

Expedia Group verified review

Excellent service, tons of local flavor in the decor, easy to walk. Loved it!
Joel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

Best of all was the staff, from reception to bar and food, and room service, it cof not be better. Every one well trained and friendly I'd give it a 1 10 on a 5 scale
Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 252 week(s) ago

Expedia Group verified review

Historic building right in the center of old town. Rooms completely refurbished. Excellent on-site restaurant. Overlooked the river.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 257 week(s) ago

Expedia Group verified review

Loved the location...an easy walk to parks,restaurants, transportation, and shopping. It was a charming, well-maintained hotel and the included breakfast was very nice. The staff was friendly and helpful. I honestly cannot think of a single area in which improvement would be recommended.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 258 week(s) ago

Expedia Group verified review

The property has a great location, just above the river that traverses the city and within walking distance of the historic core of Cuenca. The breakfast served in the restaurant is outstanding. The staff was very helpful in setting up our day trips to Ingapirca and the Parque Nacional Cajas, as well as arranging our transportation to Saraguay. My only criticism is that there are few hooks in the bathroom to hang clothes while bathing.
Read More
MATTHEW
icon-
10.0
/10
Reviewed 266 week(s) ago

Hotels.com verified review

It was a very nice hotel and in a great location.
Verified traveler
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

Hotel Victoria was fabulous -- great location in Old Town Cuenca, beautiful furnishings, professional and friendly staff, delicious breakfast in the downstairs restaurant, reasonably priced. Incredible view of the city from my room. Highest recommendation.
Tina
icon-with Partner
with Partner
10.0
/10
Reviewed 269 week(s) ago

Hotels.com verified review

Perfect central location, free parking, lush garden, rooms and dining overlooking the river. Old-world style, modern comforts. Great on-site restaurant with good-value and high quality daily 3-course specials.
Daniel
icon-
10.0
/10
Reviewed 272 week(s) ago

Hotels.com verified review

Hotel Victoria is an outstanding, historical hotel above Tomebamba River and 4 blocks from Parque Calderon in El Centro. Great location! Restaurant food and very good and service outstanding. Highly recommended.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 274 week(s) ago

Expedia Group verified review

Beautiful Hotel in a very nice location. Great Staff.
Laura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 288 week(s) ago

Expedia Group verified review

I will definitely go back to this hotel! Such a lovely place with walking distance to great restaurants and shops!
Number of reviews per page
20
40