This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.

Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!

The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.

Beautiful hotel Amazing room 4 star restaurant

Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.

The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.

I would definitely stay again. The breakfasts were amazing!!!

Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service

All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.

Excellent service, tons of local flavor in the decor, easy to walk. Loved it!

Best of all was the staff, from reception to bar and food, and room service, it cof not be better. Every one well trained and friendly I'd give it a 1 10 on a 5 scale

Historic building right in the center of old town. Rooms completely refurbished. Excellent on-site restaurant. Overlooked the river.

Loved the location...an easy walk to parks,restaurants, transportation, and shopping. It was a charming, well-maintained hotel and the included breakfast was very nice. The staff was friendly and helpful. I honestly cannot think of a single area in which improvement would be recommended.

The property has a great location, just above the river that traverses the city and within walking distance of the historic core of Cuenca. The breakfast served in the restaurant is outstanding. The staff was very helpful in setting up our day trips to Ingapirca and the Parque Nacional Cajas, as well as arranging our transportation to Saraguay. My only criticism is that there are few hooks in the bathroom to hang clothes while bathing.

It was a very nice hotel and in a great location.

Hotel Victoria was fabulous -- great location in Old Town Cuenca, beautiful furnishings, professional and friendly staff, delicious breakfast in the downstairs restaurant, reasonably priced. Incredible view of the city from my room. Highest recommendation.

Perfect central location, free parking, lush garden, rooms and dining overlooking the river. Old-world style, modern comforts. Great on-site restaurant with good-value and high quality daily 3-course specials.

Hotel Victoria is an outstanding, historical hotel above Tomebamba River and 4 blocks from Parque Calderon in El Centro. Great location! Restaurant food and very good and service outstanding. Highly recommended.

Beautiful Hotel in a very nice location. Great Staff.

I will definitely go back to this hotel! Such a lovely place with walking distance to great restaurants and shops!