Mamlouk Pyramids Hotel

The room was spotless and with an amazing view to the pyramids, so did the restaurant. Staff most of them friendly but some in the restaurant had a little attitude for no reason. Breakfast wasn’t good at all but dinner was ok. The driver Mohammed was awesome, very friendly always with a smile and great energy made Me feel safe at all times.Tour guy was really nice too, his knowledge is incredible.

View on the balcony was great. Peter in reception was very kind and most helpful. Room was comfortable and spacious. We stayed on New Years Eve and the fireworks were awesome. fireworks display was awesome.

The room was on the 5th floor. This is great in that you're high up so better views. It's not so good because it's right under the terrace/dining area. Every time staff/customers moved chairs or tables, you heard everything in your room. We loved the lady who makes pitta bread fresh on the terrace. The food choices where good. Front of the house/reception, Mr Reda Abd was excellent. Friendly and helpful.

Balcony view was perfect to see the pyramids! Looks exactly like the booking site.

We booked the Panoramic view Suite but they gave us a different room (3rd floor) where you can only see a partial of a pyramid and the rest was the street. So I ran downstairs and told them the issue. They gave us another (5th floor) and even though you can only see 2 pyramids, we settled because it was a LOT better than the first one. The hotel was ok. The porter who brought us to our room on our checked in asked for more tip. The ONLY really amazing with this hotel was the rooftop where the restaurant was and where they serve the breakfast. Later at night, we found out from our neighbor (next room) that they had the same experience checking in. They gave them a different room rather than the Panoramic view that they booked. So for this reason, I CANNOT RECOMMEND this hotel because they tried to deceive the guests. What I can recommend is to stay on another hotel and have breakfast or dinner on the rooftop of this hotel. But if you still decide to stay here, make sure to complain if you did not get the exact room that you booked.

The view of the pyramids was spectacular from our room and restaurant. If you want an Egyptian experience with the view of the sphinx and pyramids this is a wonderful place to stay.

Great location. Great view of the pyramids

✅

The hotel was nice overall. The customer service was excellent and they were extremely accommodating. We stayed in the biggest suite. You can tell they’ve made upgrades. It would be ideal if they would update drapery. It is older and has some stains on it. Also note, this hotel has a wonderful view of the pyramids and is in close proximity. With that in mind you will hear a lot of noise in the street from locals and big groups.

We really enjoy the clean, friendly and excellent staff service and the amazing beautiful view to the piramids. This hotel was an excellent choice for our full week stay in Giza. The front desk provided a friendly greeting and offered great Tours Services.

Great views and very friendly staff. Getting a taxi back to the hotel was a very poor experience but the hotel itself was really nice.

Very clean, staff nice, breakfast good.

The hotel was right in front of the pyramids, but the surroundings were very modest.

The view from the roof top!!! That is more tan enough.

Good

Upon arrival, I decided to upgrade my room for a better view of the pyramids. The cost difference wasn't that much but the room was FABULOUS! I highly recommend booking room 506! Staff were very responsive, kind, helpful and I enjoyed speaking with every one I met. The breakfast buffet was quite lovely, enhanced by the view of the pyramids from the terrace.

In my 40 years of travel for business, conferences and pleasure this was the single worst check-in and stay I’ve experienced. My friend and I checked in from a late flight and were greeted by what I can only describe as the most chauvinistic, uncaring person I’ve had the pleasure of meeting. He refused to check us in citing local laws and customs unbeknown to me and totally nowhere on the webpage or Facebook. My friend was taken aback because I had tried to surprise her with a nice trip so she didn’t know anything until we arrived. I was so furious with this individual at how they treat American and Egyptians here that I literally collapsed and had to compose myself before actually paying for another room for her so we could get some sleep after our 20 hour travel from America. They threatened the police on us. I will advise everyone possible, stay away from this place/this area at all costs!! I will never return here, when I am in Egypt I will go to the ritz and pay before I risk my health and trip. This hotel single handedly ruined a long planned trip to the pyramids for me. It is not safe, it is average clean, there are no irons, the food is subpar. But worst than anything is the way reception treated us. If we have any further repercussions from this place I will hire a international lawyer and demand a high recompense.

I really hope my absolutely terrible experience will help others open their eyes before they book a trip or stay with this hotel. It is a long story, but let me briefly put it this way, and in the words of one of the guides I used (through the hotel), "In Egypt, you are NOT a tourist; you are an ATM." He couldn't have been more correct. Here are a few of the terrible experience I had at this hotel: - Photos they put on the Internet are misleading. I booked a room that was supposed to open on the pyramids. It opened on the slams. I was told I had to go to the roof to see the pyramids. - I hired two guides (through the hotel): one was rude and unprofessional; he would leave my and my kid behind and just wander on his own. The second one left us after two hours claiming that was everything you could see in Alexandria. I had to pay the chauffeur (hired through the hotel too) to take us to a few extra places (on top of what I had already paid them). There were more problems, but I am running out of characters allowed, but lets just say when I complained to the owner he just told me "go drink from the sea" in the nicest way possible. I would NOT stay at this hotel even if it was the last one on North Africa. I hope you think twice before you do, too. They will take your money and send you to the street! You are nothing more than an "ATM" to them!

The property is in a great location. The views of the Pyramids are amazing food was ok

Everything