Best Western Carlton Hotel

Staff friendly. Breakfast was buffet and great. Room clean

Polite helpful staff especially the guy in reception. Good parking. Excellent location. Room spotless. Really comfortable beds.

Very clean room, spotless and very comfortable bed.

Really helpful staff. The hotel is dated but clean and tidy and in a great location to access all that Blackpool has to offer.

Good and clean hotel with a decent car park. Good access to Blackpool.

Very friendly staff and team. Able to book the car in early and head out for the day. Nice room and was exactly what we needed

I have a very mixed review for this hotel. The renovated rooms are nice, but the pre-reno one I refused to stay in was nasty. Some of the staff are lovely but the manager was rude and unpleasant. I booked a superior king suite which was listed as having a sea view, sofa bed and deep soaker tub. The room I was given was smaller with a shower. According to the manager I couldn’t stay in the room I booked because it’s actually the junior suite not a superior king room. She then said it had recently been booked by a VIP for part of my stay and the error was my fault for not booking directly with the hotel, but the hotel took no responsibility. I was given the choice of the room with a shower or a room with mold around the bathtub, peeling wallpaper and water stains on the ceiling. I couldn’t simply get a refund and leave. I’m not the first person to complain about not getting the room I booked at this hotel. I suspect I won’t be the last. The hotel would get 1* from me based on the booking error and the manager, but it deserves more than that. It has a tram stop in front, making it easy to get to the tower or pleasure beach. The renovated room I stayed in was pleasant with a view of the seafront. Breakfast (sometimes a hot buffet, sometimes cooked to order from the menu) was good.

Great hotel

Public areas pretty good. Staff were pretty good. Bedrooms and bathrooms are in need of an upgrade.

Very good breakfast everything you possible wanted

Easy book in and great staff. Nice and clean hotel.

Overall was a nice stay. The room was spacious and the staff was friendly and welcoming. Onsite parking with charging is a plus. We look forward to our next visit. The biggest issue we had was not the hotels fault (which is why my rating stayed high across the board) but other guests being noisy going to from their room. We were near the stairs and each morning between 5 and 8 before I woke up fully I could hear folks having loud conversations or yelling up the hall which was annoying.

Small single room at rear of hotel, clean with all basic amenities, the bathroom was ok, functional but a little tired looking. The hotel was clean and inviting and the staff were friendly. It is ideally located with the town centre only a 10 min walk. I have stayed there a number of times over the years and find it a good safe bet. The only downside I would note is that the car parking is no longer free for guests..just saying!

Staff were lovely. Room was clean and quiet. Bathroom is beautiful. It’s the warmest hotel we have stayed at in a long time.

Room was fine. Clean and warm. Car park fees extra £7:50 per night!! Note to others just park on the road a few streets away for free. Hotel has a pod point charger for electric cars. But as usual ICE cars just park in front of it. How would they like it if I park my EV on the petrol station forecourt!!

Staff friendly and helpful. Breakfast very nice. Rooms clean & comfy

Excellent room, nice and warm for a very cold weekend. Great staff.

Room and anenities all very good. Staff all very helpful.

Have stayed here a number of times, staff are always friendly, rooms are always clean... Will stay there again

I don’t usually leave reviews but I spent the same money as what a room at the boulevard hotel normally costs (fully booked on our dates). I found that the rooms look nothing like the pictures, the room was so claustrophobic that I volunteered to pay for the ‘executive room’ which was on the ground floor, with foot traffic that could see in and it faced the opposite side to the sea. Temperature was never right and the little bit of racial abuse from the other guests was the cherry on top. It was the first time going to Blackpool as a married couple which I made them aware of, I volunteered to pay extra, I just wanted the room shown in the images. I’m not sure that room exists.