Brook Marston Farm Hotel

If you require warm,cosy,clean rooms avoid this place.

Yes everything was great

Good value for money. Premises a bit tired. Friendly staff.

Friendly and Relaxing

Booking was for 2 adults 1 child. Also messaged to say would be bringing dog On arrival nice looking hotel but clearly needed a good deep clean. Got checked in to find was put in a room with a single and a double. Get a phone call 2 min later saying had extra charges to pay. 1 for the dog totally get that 2 extra charges for room to be told that the room they had given me wasn't what I had booked and I had to pay extra. So I make a booking for the correct amount of people get given a room but have to pay extra for the privilege in a hotel that is clearly not fully at all. Evening meal. £25 for a small piece of steak with 2shrivelled mushrooms and 3 small tomatoes. Nachos chucked on a plate with conjealed cheese Crispy chicken burger way pay crispy and left in the fryer way too long. Breakfast. What a joke Sour milk left out for cereal. No glasses for juice. Fruit basket was 5satumas. Bread for toast stale Bacon fried on a hob then reheated in hob. Sausages are they even for real. My dog wouldn't even eat them. Beans over microwaved and old Hash browns had more grease than the fryer Poached eggs not even poached. The same meet of staff that checked us in that took evening meal then took breakfast clearly run off her feet but to be honest there wasn't much going on in between the shoulders when challenged about the breakfast a meager apology was given. sent email to hotel to be met with no response at all so now leaving this review... Terrible place

everything about this propety was O.K. place needs improving to make it more welcoming. staff were freindly and helpful room i had needs updating

Busy hotel due to the golf on site but the staff were still attentive and polite.

The road accessing this was blocked , which the hotel could have emailed about prior so more time for travel could have been allowed. Check in was delayed as no reception staff present , a post with a mobile number was left which when range went to voicemail - not helpful! The place generally appears run down and needs refresh. Beds and pillow were awful and the carpets did have loads of hair on it hence had to keep my trainers on as would not dare walk barefoot. We didn’t book breakfast so can’t comment on that. Wouldn’t book here again !

Where to start, my room was tired and dingy, window was broken, didn’t shut. Mattress was about 80 years old and springs were all gone, couldn’t sleep a wink. Telephone with broken cable on the table, tv remote wouldn’t switch tv on and off, had to switch off at the wall each time. Fan in the bathroom sounds like an aeroplane landing, bathroom door only opens about 8 inches and then hits toilet. Carpets filthy, room dusty, stains on the wall, holes in the walls where pictures had once hung. The whole hotel was a mess. PAT test labels from 2017 on electrical equipment

Stayed here the night before a hospital visit at a Birmingham hospital. The hotel is sad, rundown, bad service, you have to go & find a member of staff to serve you at the bar as we waited 15 mins & nobody came, the hotel receptionist came to serve us after we found her, she seemed to be doing every job in the hotel, she was lovely but stretched to here limiters. The rooms dated & sad as is the rest of the hotel. It’s a wedding venu & I would hate to get married there

Our room was very spacious and clean. Full of character with beamed ceiling.. We had the dinner and bed option. Restaurant was nice, with

Everywhere very tired Room had basic amenities Shower broken and unusable No staff in restaurant Now wine list and only a white and red option

Go and stay at the local travel lodge its cheaper and the same as how this place is

Room was a bit tatty and unloved. Comfy chair was broken and needed to be replaced. Large stain on the carpet. Several lights didn’t work. Drawer broken. Terrible noise form pipes when someone in another room used the shower. However it was clean and bed was comfortable. WiFi was really good speed. At the need of the day it did what was needed but expected a better standard when paying about £100 per night.

This was our second stay at Brook Marston Farm Hotel. The peaceful surroundings makes your stay relaxing. Staff are friendly, very helpful and go the extra mile for you. Rooms are comfortable, spacious and clean. Dining in is a must, meals are excellent, especially the Lamb dinner. Will definitely be booking again soon.

We checked in for a four night stay and were assigned room 11. It’s very very ‘tired’. Shower had no water pressure and was as good as inoperable since we had to wrap our hands in towels to grip and turn the mechanism. Cold water tap in the sink was missing its top. The TV did not work and the back was missing to the remote with corroded batteries inside. The bed was not the most comfortable! We asked to have a new room and were assigned room 8. The bathroom had been updated although we didn’t always get a bath mat which made stepping in and out of the bathtub shower slippery and a little dangerous on the tile floor. The TV did work. Sadly, the bed mattress was as good as flat with zero support and the tips of springs and coils poking through. We nicknamed this the ‘horsehair’ mattress. Overall: The staff were helpful and accommodating. Parking is easy and plentiful. The hotel is down a long lane with not-the-best signage. This could be a BEAUTIFUL property since it’s secluded and the building and grounds are lovely. However, the rooms we were assigned had a very tired feel to them. It’s a property that could be amazing with a little investment and if the old and tired rooms were updated and not assigned to guests.

Check in wasn’t a great experience. It was extremely noisy and we couldn’t sleep until early hours. Both mirrors were very dirty. The breakfast was the biggest disappointment. The portions were minimal and not presentable at all!

Unloved hotel with poor staff & dated interior avoid at all cost!

The hotel was very tired, understaffed, drink in the bar VERY overpriced if you could find some to serve you & the beds were VERY uncomfortable

We liked the rural location for the quiet, but it was only a few mins from the M42 so convenient for driving around Midlands. Staff were very friendly and helpful. Half Board Dining was very nice for breakfast and evening meal, with a good food selection. We didn't like the stairway to rooms 20-25 as this was quite steep and the stairs narrow; not good if you have mobility issues or if you have large suitcases. Courtyard with steps a bit tricky and uneven entrance to restaurant could be a trip hazard. We would go again, but with ground floor accommodation.