DeSalis Hotel London Stansted

Upon arrival at their reception, I wasn’t greeted with warmth and a smile. The man was rather miserable and not very welcoming. The bathroom was clean enough; although the bedroom area was thoroughly depressing, old, tired and in need of updating. Ripped headboard, it was like stepping back to 1986!

Hotel room was nothing like the photos. Filthy

I have stayed at this hotel three times. During my first stay, I was given a newer room, which was very nice. On my second and third stays, I got older rooms, but they were still clean and comfortable. I slept well each night. The staff were nice and friendly throughout my visits. Parking was available for a fee, but it was reasonably priced (£6.20 per night) and there were plenty of spaces. Overall, I had a good stay there.

Clean rooms, a taxi service available at a discounted rate, fast Internet, spacious accommodations, and excellent customer service. I booked for my fussy 21-year-old son, and the above are his comments. "The only issue is that they had no swimming pool", he said. Yea right! For the price I paid, he is Lucky; he got excellent customer service.

So close to the airport, plenty of parking

Did not eat breakfast as my flight was early departure.

disgusting and dirty 2 words when i think of this stay

It was really lovely

Room was good, hotel was just too hot! WiFi was not good, but was sorted

WiFi was poor, bed was uncomfortable, room was clean, decor needed attention, bath was food to have, staff were polite and friendly. Would we recommend? Probably not, would we stay again? Maybe

Clean

Clean Room. Staff was easy to deal with.

Great for travelling to Stansted airport.

Very convenient for Stansted. Great value.

Good airport hotel. Bit dated but it was clean and convenient with friendly staff and easy check in. Very convenient for the airport.

Nice white bedding and towels, close to Stansted airport. Rooms are basic and need an upgrade. Carpet has stain marks. Bathroom is old but useable. Breakfast is only a basic buffet not much option for vegetarians. Decent enough hotel to have a shower and sleep after or before long flights.

The hotel was clean and good value. The staff were helpful, even in not fully aware of what I had actually booked. It was convenient for what we wanted.

The room was semi clean. And very out dated. Breakfast was not good at all. Very disappointed in my whole stay. But The gentleman on the front desk was very friendly and helpful.

It was a good distance from the airport for our trip The hotel at first sight looked quite swish, there was plenty of parking around the hotel. The reception was tiny and it was just the 1 member of staff running that and the bar/ restaurant area. He was friendly enough. Our room was a nice size and had what looked like freshly laid carpets. Unfortunately the mattress let the bed down, being a tad hard and you could feel the springs. We had a late dinner which was very basic, but tasted ok and reasonably priced too. Breakfast was a bit hit and miss. We were really looking forward to some fresh coffee, but had to settle for instant. Only sausage, beans and bacon for hot choice and you had to ask for eggs. Otherwise there was bread for toast, butter and jam. Yoghurts and a couple of basic cereals and juice. Not bad for the price, just the service let it down with the 1 guy trying to do it all. Fix the flickering lights !

Perfect for what I needed. The staff were great, they made me feel welcome. The shuttle service I really did appreciate, they collected me from the airport within 10 minutes of me calling them, and then 4am the next morning they took me back to the airport and was even ready for me 10 minutes early. The bar I had some juices and again great service. I really enjoyed having a smart TV in the room, YouTube was awesome to be able to watch on the big tv. My only complaint is the heating, it was not turned on until 7pm and before that it was really cold in my room, I was unable to shower until the heating was on which was inconvenient as I wanted to be asleep by around 7pm due to waking at 3am. Also the bathroom didn’t have much in the was on accessories like conditioner/ shower gels etc . I was provided with half used bottles which was not nice. It felt like I was using someone else’s waste. So I’d definitely suggest heating to be at guests discretion for the price paid and also give new shower gels etc. but overall great stay and will definitely stay again as I travel 6-8 times per year.