Mercure London Bloomsbury Hotel

Clean and functional. The room was ready earlier than expected so a win

Nice property

Staff were lovely but the hotel itself could do with freshening up

Staff are always really welcoming. 2nd time I have stayed here with my young son! Perfect for us.

Staff friendly, room not good for a 4star hotel. The blind had some tears in it and the wall was messy looking. It was as if someone had painted the wall using different shades of paint. The room was quite small. Bathroom and bath were nice. I have stayed in Travelodge previously in London and the beds and rooms are bigger and more comfortable for a quarter of the price.

Staff lied about room size saying we were in standard when we were in small but had booked standard and were condescending when talking to us, no blackout blinds and work area/desk as detailed in description. Shower was broken they fixed it and it broke again. Decaff coffee not refilled in room when used. Shower was broken. Noisy pub next door and staff allowed smokers to stand on terrace at entrance meaning the whole if reception stunk of stale smoke every time we walked in. Avoid at all costs

The staff were really great, helpful and considerate. The shower head was great and the room was clean. But there were some issues: 1) The restaurant was closed, we weren't told about this in advance or at check in only when we asked about eating there. They still had posters advertising the menu. 2)The room sizes are disproportionate to other Mercures. A superior King room in Bristol is double the size that the one in London. 3)There is clear signs of wear in the rooms. The paint was chipped, especially on the bathroom door where you can see it pealing. The shower curtain had black mould starting. The lift broke down briefly. The mattress was two pushed together. 4)casting to the TV doesnt work as the signal connection doesnt have internet.

Really like the staff and great breakfast. A little tight in the bathroom but no big deal!

The reception staff were friendly and approachable. The hotel and room were clean and well maintained. Did not eat at the restaurant as it never seemed to be open and reception staff did not know its opening times.

Room was small, but comfy and clean. Staff very nice and good location

good location but given small grotty room at the back. poor tv, poor bathroom but good bed.

Booked last minute due to cancellation. Comfortable bed and quiet room on level 5 at the back. Very convenient location. Very friendly service from Begum at the front desk on check in.

Well positioned hotel surrounded by restaurants and tourist areas. Rooms are small as most London. Staff is a team and all good. Hotel is going to be modified to better integrate reception and restaurant- very much needed. Reasonable value in very expensive city.

The location is great. The staff members are helpful.

I stayed as my dad was in one of the nearby hospitals. For this it was an excellent location. I had a single room on the 7th floor which was definitely compact and bijou! It was clean, very comfortable, shower was good, nice big towels. TV and the usual kettle options. Extra pillow which I did use. Window which opened (with a safety latch). Whilst the cost was high (I wouldn't pay £140 for 1 night in a single bed in many places) for this location at this time of year this was a bargain. Staff were exceptional and clearly have all had their customer service training. Every single staff member was kind, courteous and most importantly helpful. I got a slightly later check out, left my bag while I was at the hospital, asked for info about the bathroom after I collected my bags and a few other bits. Manager should be very pleased with their team :) Thanks, considering I was there for crappy reasons and I stayed in a few different local hotels, this was by far the best.

Staff really helpful. Room was compact but fine for what we needed. The bed so comfy. Id say only doen us only two sachets of milk which is no where near enough for two people. We overlooked main road so very noisy traffic right through night

Clean & comfortable room & nice friendly staff.

For the money paid, it was essentially a tiny box room with a window onto a very busy road. Lack of total blackout blinds/curtains caused sleep issues too.

Old furniture inside, the bathroom was very uncomfortable and the customer service was not the best

Had a great stay and will be back in the future.