Mercure St Helens

Good parking, lovely hotel and very nice staff. Lovely short stay but will return on our next visit to St Helens/Liverpool

Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.

The reception area was beautifully decorated for Christmas. All of the staff were wonderful warm and welcoming. The room was fresh and modern and very clean. The hotel location is great for quick access to local shops.