Pentire Newquay Cornwall Hotel

Very tired hotel, very poor value for money. Being told that I had to pay £10 per night to park the car in the empty hotel car park was disgraceful especially when the receptionist informed me that if I had booked direct instead of hotels.com I wouldn’t have had to pay. I mean if it wasn’t for hotels.com I wouldn’t have booked, so suck up their commission charge like every other hotel does and don’t blame the guest! Thermostat completely broken on the radiator in room, so it was 1000 degrees, meant we had to sleep with the window open, which then meant we were woken up throughout the night by cars, and then upon finally getting to sleep, by the driver of a coach outside at 630am revving the transport of the blue rinse tour (which coincidentally didn’t leave until 930) so there was absolutely no need) Everything in the room was the cheapest of the cheap including the nasty toilet paper and hand soap. The bathroom was probably the biggest joke, I had to sit on the toilet at 90 degrees which was very interesting as it was literally 15cm from the wall one way, and they had installed a sink/vainity unit 20cm at the front of the toilet! If I had paid £80-90 instead of all in £150 during our 1 night I may have thought about this rating differently, but the £10 parking fee at the start really put a bad taste in my mouth, and I suggest during the quieter months they revise this policy!

Staff was very helpful and friendly. Clean room.

Fabulous staff. Looked after very well especially reception

Did not realise that Blue Badge parking for a disabled person was car park chargeable and at £20 was very expensive and the receptionist was very abrupt and abrasive the room was not disabled friendly and was along a long hallway the room was tired and outdated with wallpaper coming off the wall and glossware paint all chipped. It was a noisy room overlooking the busy car parking with smokers and early risers being noisy. The carpet felt dirty and the bathroom flooring poorly vinyl laid. Overall we were disappointed

2nd time stay. Perfect

The room was clean and cozy but a bit hot. A fan would have been useful even with the windows open. It is an older building so sound travels through the walls and floorboards.

The bedrooms are clean, but a bit tired needs renovation. We had a power cut during the recent storm & had to move rooms but the staff were great. The parking is good but expensive at £10 a day. Overall staff are excellent & very attentive. Bar Sixty the food is very good with generous portions. The postion of the hotel is also excellent with lots of rooms having sea views.

Great location, wonderful staff, highly recommended.

Hotel is old and need a good refurb. The reception, bar and restaurants are fine but once you go to the rooms its really dated and could do with a good update. Wallpaper painted over badly. The first room I was in was had stained walls and broken furniture. The power went in the night and had change roos. I think the electrics were faulty because of again lack of maintenance. I had to m ove rooms because it was dark and dangerous. At 2:30 am i moved. It only affected my room and the stairs so it has to be very poor maintenance. The rooms need a good update in the whole hotel though.

The staff were friendly and helpful. The beds were comfortable. It was very clean. However, when we checked in we were told we had to pay £10 per night to park in the hotel car park as we had booked via Expedia. Apparently,if we had booked directly with hotel, we could have parked fir free. Not good

Friendly helpful staff, nice pool, great room

Breakfast was excellent. The pool was lovely, spacious and clean. Staff were friendly and helpful.

All good could maybe use a little more parking

Good service and friendly staff would stay again although the property needs some TLC.

£10 charge for parking, but still good value. Friendly, helpful staff and a comfortable room

Paid £10/night to park in an unlit area. With lots of pot holes.

A great location and a super hotel with friendly and helpful staff. Some areas of the hotel a little tired looking but clean. Would stay at this hotel again.

Very nice hotel.luxary room.Lovd the swimming pool.I will stay here againg.

1. I don’t understand how this hotel thinks they can provide a shower cubicle that small, I couldn't even lift my arms without touching the sides, it is unacceptable! 2. The bedroom doors do not have soft close, so you hear other people's bedroom doors slamming shut from inside your room. 3. The mattress is very old and should be replaced asap. 4. The furniture in bedroom was old. I will never stay at this hotel again, I'm glad I only booked one night.

Probably THE best staff team I have ever encountered, all of them were super friendly and accommodating. Facilities a bit tired and some parts need a good deep clean, otherwise all positives.