Royal Glen

Lovely hotel, close to the beach and an easy short walk to shops. Very helpful staff. I enjoyed our stay and will be back.

Room was great breakfast was good staff were very polite and friendly

Lovely hotel, nice people, good atmosphere. Good location and clean. Enjoyed staying there.

Hotel modern and staff friendly. Liked the room for both style and comfort. The only annoyance is having to download app to park as it’s not on ringo and then scan the code from the hotel front desk to pay otherwise it doesn’t charge the hotel rate.

Yes

Yes, all good

Breakfast was very filling with lots of options. Service was quick and staff very friendly and attentive. Room was older, as expected, but a little small for moving about with our suitcases. Building was lovely inside and brought us back to a previous gentler era. So happy to have safe, free parking next to the building. The only thing that I would have liked would have been a cloth on the table for evening dining. This would have made the evening more special for our anniversary dinner.

The staff that serve the breakfast were wonderful. Attentive and friendly. However, the female receptionist was on her phone and was quite rude when I asked some questions. I paid the amount due to wanting to use the gym and pool. The gym equipment was awful. Bike not working, tredmill broken and weights and gym ball was filthy which stained my clothes. Pool was lovely but if I'd know about the gym I would have got a better value room elsewhere. My room was clean but the bed was so uncomfrlortable matress was lumpy and springs stuck in my back so I did not sleep both nights. I was visiting Devon for a course so needed sleep to be on good form and this did not happen and after a 6 hour drive even that did not send me to sleep as the bed was so bad. Also the furniture creaked and the heating did not work. Not happy and would not reccomend.

Very pleasant stay even though only a couple of days. The staff were very freindly. Most enjoyable.

Rooms are very tired. Smell of damp. No wine, and no beer on draft which meant you had to go out. Someone else mentioned that the lift was not very good. Staff were very attentive though and breakfast was good.

We do love Sidmouth and the location of the Royal GLEN located short walk on the main shopping area and the beach. I have recently had a replacement knee operation and needed crutches to move around. No help was given by the staff. We stay just two nights and had our evening meal in the hotel, both nights. We did make one or two requests for evening meal to have any added sauces to come in a separate jug, but this was not done. We had the duck and although there was plenty of meat, the sauce was extremely sweet and it was difficult to get a piece of meat without this added sweetness. We also found that the elderly server gentleman, somewhat abrupt, and misinformed about kitchen procedures. On one particular morning, I asked for smoked salmon and scrambled egg, and when it came, because they had put the plate underneath the heated warming station, the smoke salmon was cooked. I asked the server if this was a normal practice as part of this particular dish, and he said yes, of course, we always serve it like that! On another occasion at dinner, the same thing occurred, where my meal was put under the warming station. Not only were the French beans shrivelled and crispy, but the mash potato had an obvious skin on the top where it had effectively been cooked again. On the second morning, breakfast was a different affair. Entirely we had a European server who couldn't do enough for us, and we thank you for this and left a tip accordingly.

The room was clean but in need of updating. Most of the staff were very helpful. Tea and coffee at breakfast was lukewarm from the containers. Cooked breakfast disappointing but plenty of buffet style. Parking was pretty good. Nice swimming pool. Overall we had a lovely 2 night break helped enormously by the beautiful weather.

Parking was good, rooms were clean, staff were polite, breakfast ok.

It was good to have parking with the hotel, as some in the area don't have it. By being a walkable distance from the seafront and town, it put us in a more quiet area.

All very nice thank you

Our room was a little tired and the bathroom was also tired, a few mould spots in the shower area and dust near the extractor.

Breakfast for us was an issue. The buffet breakfast was poor in terms of selection and cost. Cooked breakfast was excellent.

friendly happy staff.clean. good value.very good food the parking is difficult not really enough spaces for number of rooms sold

Very noisy and dated not much parking room very damp smelling

We had a lovely stay at the Royal Glen. I have stayed at this hotel before and it was lovely then too. We were able to park at the hotel with no problems. We chose to go out for all meals to get to enjoy the town more and we really didn’t use the room much just for sleeping and getting ready to go out again. It was busy as it was the end of the season. Seems to be a popular place to stay.