Sachi Hotel

The location was fantastic but the check-in process was complicated. The instructions to enter the property were incomplete. You had to hold your hand over the handle for the numbers to appear before you could put a code in.

Do not stay here. No reception. Just a house with rooms and locks on door. Door boarded on outside. Room smelt really bad. Windows don't close properly. Cheap, thin mattress. Burn mark on sheet.

Really poor hotel. Stayed one night (thankfully)after a wedding so didn't spend too much time at the hotel. Cost £90 for single room. The soap provided in the sink in my room was a carex bottle filled with water i.e watered down soap. When I arrived I realised that the private bathroom meant that I had to go downstairs to a separate shower and separate toilet, both with different keys that weren't clearly labelled. Not ideal in the middle of the night. I think this should be made incredibly clear in the reservation how far the toilet is from the room. The shower was disgusting and not the shower pictured in the booking. There was no soap in the separate toilet to wash hands. Post stay was called up by one person for feedback, and text again for feedback from another person. I explained the situation to both around hygiene and inaccurate listing. One offered me 5 percent discount on a future stay and another 15 percent discount on a future stay (bizarre to be offered two different rates) I asked for compensation as I would never stay there again. This was denied.

I was supposed to get book in details by WhatsApp before 3pm Friday they didn't come. Eventually someone appeared at 3.15 in the lobby if you could call it that. A window in the inside front door had been broken and was never replaced. Got to the room it was supposed to be a double. Fair enough it had double bed and just enough room to walk around it. The bathroom stunk on stale water. Would I stay here again? NO

I had stayed at this hotel before and there are many positives. The location is excellent, both for the seafront and the city centre. As before my room was clean and comfortable. Amenities in the room were adequate and in line with my expectations for a budget hotel. However, despite the hotel fulfilling most requirements for my stay, on this occasion there were some issues that were disappointing: I had booked a room with it’s own bathroom but was allocated a room with shared facilities, there was no hot water in the afternoon when I arrived although this was available the following morning, and it was not easy to control the temperature of the water for the shower in the shared bathroom. These points resulted in a lower rating for my stay this time. Despite the issues highlighted which may be isolated, and based on my previous stay not necessarily reflective of a typical guest experience, I still feel the hotel offers good value for a short stay in Brighton and would likely still book again.

Excellent location, pleasant room, friendly staff

Stayed one night for the Brighton marathon. Good location.

Shop was very near. Beach was near.

The hotel is disgusting and dose not really exists when I arrived there l could not believe what I saw was totally understandable and it should not be a load to advertise on any site I was lucky enough to find another hotel just a few yards down the road and thay accommodated me at cost of £80 which I was so grateful so l am out of pocket by £32 which l paid you when I made the booking

I would defo book stay there again. Only thing missing was an ironing board..

Great location

The room was basic, but it was clean, tidy, comfortable and had everything we needed. Communication from the staff was excellent. About a 2 minute walk from the pier.

Bedbug infestation caused us to leave at 11:00pm with nowhere to go. Expedia did not offer to help find an alternate. Still waiting for the promised refund, but we ended up abandoning our visit to see our daughter and drive home in the early hours. Absolutely shocking.

A nice place to stay and is good for the price - the staff was in contact constantly and were very helpful throughout our stay! We were able to use the 24/7 customer service via Whatsapp and everyone was very polite.

Room had a smell of stale cigarettes and the drainage is very poor in the bathroom - really bad odours from the sink etc. Mattress and pillow extremely thin. Good location to Brighton central.

Check in was relatively easy, self checkin. The Room was nuce and clean, very warm, bed was comfortable. We had a great nights sleep. However, there were some maintenance items to be addressed, there was a missing door on the wardrobe, cigarette marks on the plug socket, and on the window frames, holes behind the door in the bathroom and on the wall in the main room. Did not affect our stay though.

For my stay I have rated the hotel as “good” based on the price. For what I paid for one night, the hotel was good value for its location and convenience (close to the sea front and town centre), cleanliness and amenities provided (including clean and fresh towels plus toiletries and in- room tea /coffee making facilities. There were a few niggles, that were not an issue for a short stay, but may have been more so during a longer stay or if the price was higher. The hotel was very clean, as was my room and bathroom. The bed was fine and would have been very comfortable, but I think the mattress was past its best. So fine for a short stay, but during a longer stay would have been disappointing, and could be an issue for guests who need a better quality mattress. Personally, I prefer someone to be present on site during check in, in case there are any problems, particularly if I have had to travel a long distance, but this hotel has a self-serve check-in process via key-pad entry. Although not my preferred method, it worked fine as I was able to speak to someone via telephone who helpfully guided me through the steps to enter the property and stayed on line until I had access to the room. So this method of check-in shouldn’t be an issue. Overall I recommend this hotel for anyone looking for a good value short stay in Brighton, and would definitely book again in the same circumstances. Guests just need to be realistic in terms of their expectations at the price.

great value place to sleep. Simple clean room with en-suite bathroom, plenty of tea and coffee, helpful staff at the end of the phone.

Stressful arrival, as the promised email with door entry code was never sent to me. By chance, a staff member was in the property when I tried rattling the door handle. The room was clean but very noisy as the walls are paper-thin - could hear everything in the next room. Was a cheap price, so I guess you get what you pay for.

Apart from the fact the term "Hotel" is generously applied, the radiator was on full tilt and the room was sweltering. Had to have the window open and the fan on. Perfect conditions for the Bed Bug we sent a photo of to the WhatsApp team. Thankfully, after stripping off in the doorway, washing our clothes at the highest temperature they could cope with and a close visual inspection of ourselves, shoes, bags, etc we didn't end up with an infestation. Despite being told that they were conducting a thorough investigation and that I'd be upda