The Carlton Hotel

The view was great, the staff were all very friendly, however, the shower was broken and there was mould in the bathroom because there was little ventilation. There was damp in the corner of the room and the bed was on a slant on one side. The car park was gravel, extremely bumpy and needs to be repaved. Also there was no lift,and I didn't book an accessable room so I had to climb 2 sets of steep stairs

Holes in curtains mould on shower ceiling poor decoration piece of sterling board as a headboard holes in floor in corridor

We enjoyed our two night stay, and would have liked to stay longer. The staff were very pleasant and helpful. Our rooms were clean, beds very comfy and the area was peaceful. Continental breakfast at £7.50 was reasonable and all we wanted, providing tea, coffee, orange and apple juice, cereal, croissants, crumpets and white or brown bread for toasting. Restaurant is clean and pleasant. The general decor of the hotel could do with renewal. Exquisite large stained glass window featuring a beautiful heron (?) , other birds and flowers was viewable from the stairs. We will return !

The man at the desk was friendly enough however no security and poor service at the bar as the man on the desk was clearing running it by himself .

Used for placing an employee for the week. Asked them their honest opinion and they were quite impressed for the loney. Yes its a bit tired, a bit worn but for £30 a night it was very acceprable and we will be returning to using the hotel for the member of staff based upon their own request.

Shower didn't work could not get hot water

This hotel retains some of its old charm and doesn't have the same flat, grey and white modernised look like so many hotels these days.

Great location. The decor was a little dated, and smoke smells on the stairwell, but very convenient 1 night stop. The room had everythjng we needed.

This place is perfect for anyone watching their ££s. £33 c

I recently stayed at this hotel, and it was a deeply disappointing experience. The “deluxe” family room advertised on Hotels.com was far from what the photos depicted. The bed had a pronounced dip in the center, suggesting significant wear and tear. To make matters worse, the shower lacked a latch to hold the showerhead, making it almost unusable. The inconveniences didn’t stop there—they required guests to provide a card at reception just to use a hair dryer. Parking was inadequate, with far too few spaces to accommodate all guests. Upon entering the room, I couldn’t shake the uncomfortable sensation—it even felt as though my skin began to itch. The final straw was discovering someone’s long blonde curly hair on the duvet. If you’re passing through en route to Le Shuttle, my advice would be to spend a little more and choose a hotel where cleanliness and comfort are prioritized. This is not somewhere I’d recommend staying.

A nice place for a stop off for the eurotunnel, about 10 to 15 mins away.

Location was great Price was good Bedding needs improvement

The room was far too bright, curtains were pretty much useless as even when open, there was no change in the light within the room at night. The general noise in the entire place was loud so didn’t make for an easy night sleep. Great location overlooking the sea. Car park could do with a decent tarmac job and lanes bays

good location. comfortable room and great staff

Just needed for the tunnel early the next morning with parking. Ticked the box.

Just the area its good... The hotel its very very bad... No hot water on 102 room Dirty behind imagination Smells like hell See view window like prison.. The room it was cut in the middle and centre of the window.. I fell sorry for the owner he has a very good location but the hotel needs investment to be in minimum condition

The staff was very helpful, but the rooms are very outdated and not very clean, but you can't complain about the price.

Great location

Hotel staff just barge into the rooms without knocking half the time, housekeeping opened the door to me laying half naked in bed with my girlfriend at 8 in the morning on a weekend. Rooms are dirty and provide you with tiny plastic cups. Shower pressure is horrendous. Fire alarms going off at all sorts of hours - and the fire alarm in my room is broken and doesnt even sound like an alarm, just sounds like some sort of dying cat. Owner is too casual about the fire alarms and claims that it’s due to people smoking in their rooms which concerns me because the place could be burning down and he wouldnt even notice!!! Sinks are awful and the kettle is basically useless because you cant fit it in the sink to fill it up. You get provided with one roll of abrasive one ply toilet roll. TV doesnt work. Heaters give out headachy hot air which left me with migraines for a few days, resulting in me having to open the window which just makes it too cold in here. When the windows are closed, they get covered in condensation and are only single glaze. Whole place smells, stairs are wonky and inaccessible to get up with any sort of luggage. Lift only goes from the second floor upwards - and apparently hasnt worked in ages. Claims to be soundproof but I can literally hear everything going on all the way down the hall. Mould in the rooms made me ill. Barely any room to move around in the room. Man downstairs is creepy toward young girls.

The first room offered had blood stains on the curtains. The second room soo small had to walk around it sideways and we r both healthy weights not overweight being 5feet two inches tall and weighing 8 stone 8 pounds. Then found blood dripping and dried on the sink. And the walls by the window there was a bad smell around the place told it was incence. It gave me a sore throat. The shower was small the shower head loose we had to hold it with one hand to direct it over us. As when u tried to move close enough to get wet the handle stuck out we pushed the water off difficult to explain that problem. Elenctric Plug hanging off the wall by T.V. cobwebs i had to clean off the window as i had them stuck to my hand when i tried to open the curtains in the morning