The Rubens at the Palace

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9.4
/10
Exceptional
1,003 reviews

What Guests Say About Their Stay

Chris

10.0
/ 10
Fantastic hotel, most helpful staff I've had at a hotel stay. Even got a beautiful chocolate cake for my wife's birthday. Couldn't recommend more.

Sarah

10.0
/ 10
It’s the second time I have stopped here and I love it. The friendliness and service of the staff is exceptional and the hotel has a lovely old fashioned but well maintained feel about it. A little time warp. The rooms are great and the air conditioning was a real treat.

Yeh Lap

10.0
/ 10
Great location, excellent, very helpful staff. Shower needs to be fixed. The glass partition only covers half the tub, so water keeps spilling on the floor
In the Area
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39 Buckingham Palace Road, Westminster, Central London, London, England, SW1W 0PS

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Rubens at the Palace is located in area / city Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Rubens at the Palace

39 Buckingham Palace Road, Westminster, Central London, London, England, SW1W 0PS
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Lobby The Rubens at the Palace
Exterior 2 The Rubens at the Palace

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General
Near Buckingham Palace

Location
A stay at The Rubens at the Palace places you in the heart of London, within a 15-minute walk of Buckingham Palace and Hyde Park. This luxury hotel is 0.3 mi (0.5 km) from Victoria Station Travel Information Centre and 0.7 mi (1.1 km) from Piccadilly.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Buckingham Palace - 0.5 km / 0.3 mi
Victoria Station Travel Information Centre - 0.5 km / 0.3 mi
St. James Park - 0.6 km / 0.3 mi
Green Park - 0.7 km / 0.4 mi
Hyde Park Corner - 1 km / 0.6 mi
St. James Palace - 1 km / 0.6 mi
Piccadilly - 1.1 km / 0.7 mi
Park Lane - 1.1 km / 0.7 mi
Hyde Park - 1.1 km / 0.7 mi
Westminster Abbey - 1.2 km / 0.7 mi
Houses of Parliament - 1.3 km / 0.8 mi
Sloane Square - 1.3 km / 0.8 mi
Bond Street - 1.3 km / 0.8 mi
King's Road - 1.5 km / 0.9 mi
Big Ben - 1.5 km / 0.9 mi

The nearest airports are:
London City Airport (LCY) - 17.7 km / 11 mi
Heathrow Airport (LHR) - 26.3 km / 16.4 mi
Gatwick Airport (LGW) - 65.3 km / 40.6 mi
Luton Airport (LTN) - 56.1 km / 34.9 mi

The preferred airport for The Rubens at the Palace is Heathrow Airport (LHR).

Facilities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge). Additional amenities at this hotel include gift shops/newsstands, wedding services, and a living plant wall.

Business Facilities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Dining
Enjoy British cuisine at The English Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. English breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 161 individually decorated guestrooms. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers.

All facilities in The Rubens at the Palace

Bar, Cafe and Lounge The Rubens at the Palace
Bar, Cafe and Lounge
Entertainment Facility The Rubens at the Palace
Entertainment Facility
Functional Hall The Rubens at the Palace
Functional Hall
Lobby The Rubens at the Palace
Lobby
Accommodation Services The Rubens at the Palace
Accommodation Services

Kids and Pets

  • Babysitting

Food and Drinks

  • Vegetarian meal
  • Breakfast

Things to Do

  • Outdoor facilities

Transportation

  • Valet parking

Connectivity

  • Free WiFi

General

  • Banquet

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Business facilities
  • Computer station
  • Business center

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in The Rubens at the Palace

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Rubens at the Palace
161
Number of floors in The Rubens at the Palace
4
Another facilities in The Rubens at the Palace
Babysitting, Vegetarian meal, Breakfast, Outdoor facilities, Valet parking

Frequently asked question in The Rubens at the Palace

What are available facilities at The Rubens at the Palace?
There are top facilites at The Rubens at the Palace such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Rubens at the Palace?
The standard check-in time at The Rubens at the Palace is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Rubens at the Palace provide breakfast?
Yes, The Rubens at the Palace provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Rubens at the Palace?
The Rubens at the Palace is a 5.0-star hotel.
How many floors does The Rubens at the Palace have?
The Rubens at the Palace has 4 floors.
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More Reviews from Other Guests in The Rubens at the Palace

9.4
Exceptional
From 1,003 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.8

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Traveler Reviews The Rubens at the Palace

Number of reviews per page
20
40
Top reviews
Chris
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Fantastic hotel, most helpful staff I've had at a hotel stay. Even got a beautiful chocolate cake for my wife's birthday. Couldn't recommend more.
Sarah
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It’s the second time I have stopped here and I love it. The friendliness and service of the staff is exceptional and the hotel has a lovely old fashioned but well maintained feel about it. A little time warp. The rooms are great and the air conditioning was a real treat.
Yeh Lap
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location, excellent, very helpful staff. Shower needs to be fixed. The glass partition only covers half the tub, so water keeps spilling on the floor
Kathryn
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

My husband and I have stayed at many hotels in many places all over the world and I truly believe The Rubens at the Palace has the best staff of any we have ever experienced. When you stay with them you are truly treated like royalty. They genuinely appreciate you choosing to stay with them and do everything they can to ensure you know that. The hotel itself was beautiful and you can't beat the location, looking directly over Buckingham Palace and within walking distance of so many great restaurants and shops and the local subway station is within eyeshot of the hotel. We toured most of the city and would choose to stay in this area over any other. The rooms were incredibly clean and super charming. The double bed felt a bit tight for my husband and myself but other than that there are literally no complaints. We will 100% stay here again next time we are in London.
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Aimee
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staffwas lovelyneedssome work facilities are aging. B it t people are lovely!
Victoria
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Superb hotel with the most attentive staff. Been a pleasure to stay here on more than one occasion. Great location also.
John
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Helpful staff, always offering to assist you with any requirements. Very central so easy to get around either by walking, public transport.
Glenn
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is beautiful. Staff are friendly and helpful. Rooms are excellent. Food in the bar is exceptional, best pizza and best fries ever. The only negatives are: 1) lobby is small with little sitting area. As such, it is often crowded and luggage is an obstacle until stored away. My suspicion is that the area used for tea was once a lobby area, but now is a money generating area. 2) the bathroom tub / shower arrangement is a nightmare. The overhead shower floods the entire bathroom, if used. The handheld shower is the only one usable to avoid flooding the entire bathroom, because of the partial glass sheet on the bath to presumably prevent such flooding does not do an adequate job for us North Americans who are unaccustomed to this configuration. Next time we will book a room with a separate shower
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Louise
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Cannot fault anything. Wonderful from start to finish and was even fortunate enough to get a room upgrade at check in - thank you.
Raquel
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

From the moment we arrived, we were greeted by Mr. Jan and welcomed into the lobby. Joe at the front desk was excellent at helping us feel welcome. This hotel is perfectly located yet felt quiet. The Tea Room and the Lounge are perfect for the full London experience. For our first time in London, we felt right at home. Absolutely delightful stay. Thank you to the entire staff for a great time.
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Craig
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff were great, room was clean and great location. Just watch out on extra costs, these can be removed on request
Amy
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Rubens is a very nice upscale hotel with a great location in the heart of Westminster and literally across the street from Buckingham Palace. The staff were very friendly and very helpful. The rooms are clean and comfortable although very small. The food, unfortunately, is very mediocre although priced as if it was excellent. The continental breakfast buffet is the worst I've seen in a hotel of this category. The croissants were fresh and good but there were hardly any choices and everything else was mediocre from the fruit to the rubbery ham and tasteless cheese. We were told every morning that we could add other food for additional cost but the last morning we were told that eggs were included in the continental breakfast price. I don't know which is true since I didn't test that statement.
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Jennifer
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location, great staff!
Julie
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We had a delightful one night stay at the Rubens, centrally located right across from Buckingham Palace’s Royal Mews or stables. The hotel is beautifully decorated and the breakfast was served in a gorgeous room with booths and chandeliers. We were traveling with our teen son so the suite with a pull out couch made it a high value fit for us so we could stay in one room. The room decoration was festive and royal feeling. The sweet baked goods were a pleasant surprise. Would definitely stay here again!
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Gary
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lovely old school London hotel! Not many left.
Sandra Kay
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was conveniently located near Buckingham Palace and the entire stay was a wonderful experience. The staff was friendly, efficient, and extra attentive to any needs you might have. I highly recommend having afternoon tea here. It was one of the highlights of our trip.
Anthony
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely location. Room a bit dated and not always in a charming or characterful way - e.g. brown patterned carpet, likely from the 1980s. At check out I was asked for a 15 pound a night “tip” or service charges and to cover lobby and door staff! I felt awkward asking for it to be removed from the account, but really at 250+ a night I expect staff to be part of the deal. Is tipping at hotel really to become a normal thing in London?
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Kathy
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful hotel, perfectly situated, fabulous breakfasts, and superb staff. Thanks for a great stay.
Lilia
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

7 star service!!!
Debra
icon-
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Initially I was assigned a room on the 1st floor. Upon entering it smelled of cigarette smoke. The room was dingy, old carpet and view of air conditioning equipment. I went back to the desk to get another room (The whole hotel is non-smoking). I was then given a lovely room on the 3rd floor. It was great! The location is 2 blocks from victoria station and walking distance to several sites. I would stay there again, but only on the upper floors.
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Number of reviews per page
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Exterior 4 The Rubens at the Palace

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