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Wonderful stay! Would return

Staff were excellent, but for the price it has limited amenities and the classic rooms are quite small.

Excellent staff and doorman. Great location!

This place was BEAUTIFUL! The staff treats you with the utmost courtesy and thinks of things before you even know to ask. The finishes are grand and make you feel very special. 10/10 would stay here every time!

Staff are fantastic!

The location couldn’t be better. The room was comfortable. The decor was old fashioned English. We didn’t eat there as breakfast was an added cost. Wasn’t aware of any other amenities. Our issue was at checkout, as you are managing luggage and a cab coming there is a push for 15 pounds a day tip added on for the staff plus contributing to their charity. We found this uncomfortable and it left a sour taste. Tipping should be a private choice. Also there is no info on the charities. We were told they could call a taxi with a set charge to the airport. We were put in a cab with no info on the charge and he had his meter on.

We had a great few days, small room but very clean. Every single member of staff was brilliant, we loved the New York Bar and the singer was lovely. Would stay again.

We love this hotel, stayed here about 3 times now, it’s central but just of the hustle and bustle of London

Great location . Very friendly and helpful staff

The hotel is situated in a quiet, convenient area, near Buckingham Palace. Very close to Victoria Apollo, where we went to see wicked. It has a unique history, being the place that housed Queen Victoria’s servants. As a history fan, it is incredible to think that my room used to belong to one of these servants. The ground floor, which used to be the shops, now houses the marble foyer and some exquisite restaurants and bars. They really make the most of the history- the bar ( which we visited several times) had a large painting of the charge of the light brigade. The English grill, where we were lucky enough to have breakfast, was tastefully decorated in blue ( not unlike Queen Victoria’s railway carriage ) and festooned ( like the rest of the hotel) with exquisite Murano chandeliers. We didn’t visit the Indian restaurant but we went to have a look. It looked delightful and cosy. The menu choice is not massive but judging by the onion bhajis I ate in the bar ) (Outstanding) I may give it a try next time. The entry level room was not massive but decorated with a beautiful Victorian picture. There was also a delightful antique desk where I could imagine myself penning my next Brontë novel. I was worried about slipping in the shower but some thoughtful person had placed a bath mat there. The piece de resistance was the room where you have afternoon tea. The staff were amazing, polished and they couldn’t do enough for us. I wouldn’t stay anywhere else in London.

Awesome location and well maintained. Bell man was awesome

Everything was as you would want and the staff especially made us feel very welcome Thank you for the congratulatory note and pastries left in our room - a lovely little touch, much appreciated. The note will be stored with the rest of our memories of a special day only enhanced by The Reubens’ Thank you

Vi spiste ikke på hotellet, men personalet var ekstrem hjælpsomme og serviceminded. Flot hotel og perfekt beliggenhed

Frokosten god men lang ventetid på maten.Brannalarmen gikk kl 06:07 på morgenen og vekket opp hotellet.Ikke mye 5 stjerners over Rubens denne gang..

This hotel is gorgeous. The staff is amazing. They go above and beyond. We will definitely stay again when we return to London.

Whoever called this a 5-star hotel must be drunk. The location is great, the staff is friendly, the bed was comfy, but this hotel is tired. I got a complementary upgrade to a junior suite, was really pleased until I saw the room: a tiny window to the courtyard facing a wall so the room was exceptionally dark. This room had not been renovated in many decades, with a tired carpet on the floor, and the interior which was "charmingly british" perhaps, but gosh, this hotel would have received a 2 or max 3-star rating in my native country. I would ask Hotels.com and the hotel owner to really re-assess the rating provided, as this almost felt like a scam. For the price paid, I was incredibly disappointed - and breakfast wasn't even included. So, if you're looking for a 2-3 star hotel experience, by all means stay here, but manage your expectations.

Very courteous attentive staff and a lovely hotel. Loved my cozy double room

The staff was exceptional, from the gentlemen at the front door to the people at the front desk. They made our stay. The room was much smaller than it appeared in the pictures and the bed was very soft. Beautiful restaurants, but expensive.

Excellent room, dining and service

Red Carnation properties are always lovely and unique. Rubens is in a fantastic location, easy walk to so many central sights and areas. The staff is warm and welcoming and spring into helpfulness as soon as you appear. Raining? I had an umbrella handed to me before I left. Had a very early flight and had assistance from the moment I went to the lobby.