City Residence Chelles

The parking is secure and the area close to drive to Disney, but the apartment needs some maintenance, very poor in condition, but for the price we paid we cannot complain too much, not enough toilet paper or bathroom amenities for 4, cleaning was great, very comfortable bed and sofa bed, it is 2 star hotel with some comfort, for one or two nights is great. But longer stay, i would suggest paying a little more and have some more comfortable areas.

Staff was friendly and understanding despite the language barrier. Very good value for money if you would just be in and out.

You get what you pay for at this hotel: it's not the most pleasant or comfortable, but it was quite cheap. The good things wrte a decent kitchenette, saving on meals out, and a tasty breakfast, even if it was a touch limited in range. The bad things partly stemmed from reception only being open until 4pm on a Sunday, which was the day we checked in for our one night stay. We did arrive before the close of reception, so didn't need the late check-in process. However, by rhe time we'd unloaded the car, the receptionist had left, so we had nobody to report the lack of a travel cot to (I'm fairly confident we requested this on our booking), nor could we request additional pillows (the provided ones were too thin on their own). Also, the sofa bed was particularly uncomfortable to sleep on and our main double bed was quite small. Furthermore, the shutter for the main room qas missing the attachment to close it, so we had to have it open overnight. Finally, the heating had been turned up to full blast before we arrived, meaning the room was excessively hot, even with the window open, despite it not being all that warm outside. Overall, I wouldn't recommend the hotel, though if price is all you're really bothered by, then go for it!

Check in was very easy and the guy on reception was very helpful and friendly Just be aware of check in time before arrival especiy on the weekend Sunday in particular like us Our room was on the second floor.. but the hotel has a lift so not a problem Our room was very comfortable and had everything we needed for our three night stay Although very similar to the picture in the app It has aged since.. The kitchenette has.. microwave.cooker..fridge and utensils Bathroom.. shower and basin.. large mirror Towels but wasn't changed daily on our stay unfortunately Bed was comfortable and had no trouble sleeping TV on the way.. only french channels but again not an issue for us after all we are in France We stayed December and although very cold outside our room was adequately heated and we were very comfortable I advise paying for parking although street parking is available it's not easy to find a space later in the day/evening Still great value for money and for me great location for Disney and Paris both approximately 30 minutes drive.. The hotel is ideally situated for eating and shopping.. Some within walking distance and some a short drive away McDonalds five minutes walk.. local shop for bits and pieces just up the road Supermarket and restaurant again close by...

The bathtub needs to be fixed it’s leaking.

0 ability to communicate never will recommend

The hotel has parking, but I find it unreasonable to pay for parking inside the premises. A troubling incident occurred: I accidentally forgot my laptop bag, which contained two laptops. When I contacted the hotel to report it, I was informed that nobody had found the bag. The hotel further claimed they had reviewed the CCTV footage and saw no one taking it. This response is a red flag for me, as the matter remains unresolved. I rest my case.

Customer service is okay

The beds were comfy and everything we needed was provided (bedding, towels, washing up equipment, soap etc.). It is a 20 min walk to the train station but the walk is a nice one and the train to Gare de l’Est is direct and quick. There is a shop and a McDonalds nearby.

Great staff

This is a nice place with large enough apartments. When we booked it, we were looking for something with easy access to Paris’ RER/trams. The closest station is a 30 minute walk. One unit we rented was renovated, the other wasn’t. The non-renovated one had issues with the fan above the cooking surface and was really warm. Had it had A/C, it wouldn’t have been a problem. There isn’t much nearby in the way of restaurants, so being able to get around is important. The staff were very nice and helpful, which was a plus.

lack of communication locked out room faulty key takes3hours some to answer

They could improve lot of things and check in is challenging after hours

It was our first trip to Paris, and the hotel management was incredibly helpful. They assisted us with local bus timings, provided information about the area, shops, and everything we needed. The hotel was impeccably clean and tidy, and the elevator was very efficient. Parking facilities were excellent, and our apartment was spotless. The view from the window, especially in the morning, was delightful. Overall, we highly recommend this hotel.

One started roll of toilet paper was all that was provided. Lumpiest pillow I have ever seen. Secure car park gates were left open on many occasions during my stay. Cheap and convenient for where I needed to be.

Awful stay , worst hotel I have ever used UNSAFE UNCLEAN - DO NOT USE - STAY AWAY

The price of the hotel and the proximity from Disney was reasonable. The hotel was 20-25 mins away from Disneyland Paris. The hotel attendant was super helpful and friendly however I did not expect to pay for parking or city tax. Additionally, you will be charged for a 30 Euro fee if the room is not properly cleaned or the trash is not taken out. The hotel’s property outside and inside was not clean. I was disappointed to find that this hotel did not have AC, the shower is extremely small and dangerously high to step in and out of. However, the kitchen was really convenient and useful.

Nothing particular bad to say about the property however also nothing great to say, the only issue we had was that their room key machine wasn’t working so we had to be let into our room each time we went back to the hotel.

Arrived late evening and took a few minutes to find the accommodation. Pleasant greeting when we arrived. Was not aware of the €85 deposit. Also not offered parking Nicely sized appt, but sofa bed was not pulled out. Room smelt of cigarette but too late at night to change and presume other rooms may have been the same. Biggest issue was that the bathroom was off the main bedroom which meant the person staying in the main room did not have easy access during the night. We only used the room as a base for Disney, which is only 25 minutes away so not too far to go, and food value

Avoid if possible. We experienced a number of terrible things as below, - urine in the hallway - water leaking from toilet - sewage smell in the room - broken window blinds