Hôtel du Château & Spa Gemology

Hotels
9.0
/10
Exceptional
427 reviews

What Guests Say About Their Stay

Paul

10.0
/ 10
Carcasonne is a beautiful and memorable city unlike any other. Hotel du Chateau is an equally beautiful and memorable hotel. This hotel has it all: excellent staff and great service, a brilliant location just steps from the city, a secure and private car park, a pool and other amenities, and to top it all off, the breakfast was superb. Our stay at the Hotel du Chateau made our visit to Carcassone a pure pleasure.

Andrew

10.0
/ 10
Lovely small and quiet hotel, just a few steps outside the city walls of old Carcassonne. Easy to get to from the airport by bus. We didn't have, or need a car. Friendly staff. Bar is open all day for hot/cold drinks and snacks. Only minor criticism of the room was that there was no fridge although to be fair, the room was quite small and there was not really space for one.

Michel

10.0
/ 10
Excellent location close to gate of the old city. Great amenities and excellent service.
In the Area
See Map
2 Rue Camille Saint Saens, Carcassonne, Languedoc-Roussillon, Aude, France, 11000

Main Facilities

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Swimming Pool
24-Hour Front Desk
WiFi
Hôtel du Château & Spa Gemology is located in area / city Carcassonne. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hôtel du Château & Spa Gemology

2 Rue Camille Saint Saens, Carcassonne, Languedoc-Roussillon, Aude, France, 11000
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Discover More About Hôtel du Château & Spa Gemology

Location


Hôtel du Château & Spa Gemology is located in area / city Carcassonne.

About Hôtel du Château & Spa Gemology

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hôtel du Château & Spa Gemology is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Hôtel du Château & Spa Gemology.

All facilities in Hôtel du Château & Spa Gemology

Others Hôtel du Château & Spa Gemology
Others

Things to Do

  • Hot tub
  • Spa
  • Indoor pool
  • Garden
  • Beach towel
  • Turkish bath
  • Outdoor pool
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Bar
  • Breakfast

General

  • Parking (surcharge)
  • Terrace

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Business Facilities

  • Computer station

Accommodation Policy & General Information in Hôtel du Château & Spa Gemology

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for full breakfast: approximately EUR 21 for adults and EUR 9 for children
  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:
15:00 - 03:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 03:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hôtel du Château & Spa Gemology
17
Number of floors in Hôtel du Château & Spa Gemology
1
Another facilities in Hôtel du Château & Spa Gemology
Hot tub, Spa, Indoor pool, Garden, Beach towel

Frequently asked question in Hôtel du Château & Spa Gemology

What are available facilities at Hôtel du Château & Spa Gemology?
There are top facilites at Hôtel du Château & Spa Gemology such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hôtel du Château & Spa Gemology?
The standard check-in time at Hôtel du Château & Spa Gemology is starting from 15:00 - 03:00 while the latest check-out time is at Before 12:00
Does Hôtel du Château & Spa Gemology provide breakfast?
Yes, Hôtel du Château & Spa Gemology provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hôtel du Château & Spa Gemology?
Hôtel du Château & Spa Gemology is a 4.0-star hotel.
How many floors does Hôtel du Château & Spa Gemology have?
Hôtel du Château & Spa Gemology has 1 floors.
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More Reviews from Other Guests in Hôtel du Château & Spa Gemology

9.0
Exceptional
From 427 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hôtel du Château & Spa Gemology

Number of reviews per page
20
40
Top reviews
zhengyu
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The window has only a thin curtain, so you can see both inside and outside.
Duncan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This hotel is all about quality, quality of the staff, facilities and location. From the moment of our arrival the staff were fantastic and accomodating, allowing us to check in early so we could explore the medieval city without delay. Our room, number 9, was a little on the small side and located next to the spa which meant it got a little noisy at times and we did get wafts of a chlorine smell occasionally. However the quality of the room was good and the room serviced to a high standard. We didnt take the breakfast option instead opting to explore the local cafes and bakerys in the old town. The bar area was good and the staff even made a cocktail for us which wasnt on their list. We spent an afternoon down by the pool area which was quiet due to the time of year I guess, but the furnishings were high quality and the Jacuzzi was great. We loved the hotels location which gave us direct access to the medeval city and a 15 minute walk into Carcassonne city centre. We will go back.
Read More
Julia
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Not quite the romantic break suggested by photos & description. Loud party in room next to ours (not in main building) and music in bar with loud base thumping. When we asked to change we were told it was even noisier in the main hotel. Seems they accept groups. Rooms by pool very dark creating a bit of a ‘dingy’ feel. Check your bill. Ours charged us for b’fast for all four days when we only had one. Great location but disappointed.
Read More
Peggy S
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

No better location to visit the Cite.
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Carcasonne is a beautiful and memorable city unlike any other. Hotel du Chateau is an equally beautiful and memorable hotel. This hotel has it all: excellent staff and great service, a brilliant location just steps from the city, a secure and private car park, a pool and other amenities, and to top it all off, the breakfast was superb. Our stay at the Hotel du Chateau made our visit to Carcassone a pure pleasure.
Read More
Andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Lovely small and quiet hotel, just a few steps outside the city walls of old Carcassonne. Easy to get to from the airport by bus. We didn't have, or need a car. Friendly staff. Bar is open all day for hot/cold drinks and snacks. Only minor criticism of the room was that there was no fridge although to be fair, the room was quite small and there was not really space for one.
Read More
Michel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excellent location close to gate of the old city. Great amenities and excellent service.
Yvonne
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Beautiful property. Very friendly staff. Very accomidating. Lovely views.
Alison
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

This hotel is absolutely beautiful with the most wonderful setting and location. The staff are helpful, friendly and professional. The set menu breakfast is beautifully presented and plentiful. We stayed in the Deluxe garden/pool facing room. These rooms are quite small but have a lovely outdoor patio area. The lighting in the room isn't good enough and is extremely dark. The floor uplights are very blinding.The shower had a drain smell. The uplighting on the pathway up to the rooms is quite blinding and the steps are very easily missed. If these issues could be rectified it is definitely a very unique experience. I would definitely recommend this hotel.
Read More
LEAH
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Beautiful hidden gem steps away from La cité médiévale
Wray
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

The hotel is superbly situated three minutes walk from the main entrance to the castle and the departure point for the little train that takes you round below the ramparts for great views. We had a junior suite, which was spacious with attractive traditional decor. Breakfast was served as a set menu with minimal choice but was fresh, plentiful and tasty: good value. The hotel has no lift and staircases are narrow and twisting staircases but staff were pleased to help with luggage. Indeed, staff were pleasant and helpful with everything. There were nice touches like moist towels handed out on our return from a hot day out. The only downsides to our stay were a TV remote held together by cellotape that eventually stopped working, and a great-looking spa bath that did not work for bubbles. (Apparently not included in the room specification, but no information to say that. I only found out after filling the bath, getting in, and pressing the bubbles button to no effect) One point to note is that, while it did not affect our enjoyment of the stay, the hotel is notably smaller and the grounds less extensive than the impression given by website photos.
Read More
Kelli
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Property was beautiful and the staff was great!
robert
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Helpful staff. Good managers
Julee
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

What an unexpected surprise. The hotel was at the foot of the old castle and also had spa services at a very reasonable price which we took advantage of. We arrived early and the grounds were a lovely place to grab a drink and a nibble to wait for our room. This was an unexpected gem.
Giselle
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

We thoroughly enjoyed staying here! We didn't know what to expect and loved it. Service is friendly and attentive, the hotel is across the street from the fortified city. Rooms were a bit small for 3 people but still comfortable. We didn't get a chance to use the pool but left feeling like we should come back to this hotel/city at some point in the future. Breakfast is incredible and scenery is beautiful!
Read More
jon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

We arrived very early and they gladly let us check in. Property is at the base of the castle and a very short walk. The staff was wonderful and very helpfull. The landscaping/gardens are beautiful. This is a great property and you won’t be disappointed
Brett
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Our family loved this hotel! The staff was so welcoming and the grounds are beautiful. Very convenient for exploring Carcassonne. Our room was clean and quiet and the beds were comfortable. We would definitely book again!
Martin
icon-Leisure
Leisure
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Lovely room although a little small and the bed was only a double. We didn’t like the huge window between the room and the bathroom there is a blind but still see through. The toilet has a glass door too. Very little privacy, luckily we’ve been married a long time but could be tricky for a new relationship!
cecilia
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

El hotel es perfecto, muy lindo por afuera y la habitacion que nos tocó era muy linda y una decoración espetacular. La unica cosa que no nos gustó fue la comida de la cena en el restaurantedel hotel. Todo era calentado en potes de vidrio y del microondas directo para la mesa. Como si todo era congelado en potes de vidrio con tapas y despues calentado en el mismo recipiente
Read More
Terrie
10.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Friendly, helpful staff Comfortable room
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hôtel du Château & Spa Gemology

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 427 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hôtel du Château & Spa Gemology

Number of reviews per page
20
40
Top reviews
zhengyu
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The window has only a thin curtain, so you can see both inside and outside.
Duncan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This hotel is all about quality, quality of the staff, facilities and location. From the moment of our arrival the staff were fantastic and accomodating, allowing us to check in early so we could explore the medieval city without delay. Our room, number 9, was a little on the small side and located next to the spa which meant it got a little noisy at times and we did get wafts of a chlorine smell occasionally. However the quality of the room was good and the room serviced to a high standard. We didnt take the breakfast option instead opting to explore the local cafes and bakerys in the old town. The bar area was good and the staff even made a cocktail for us which wasnt on their list. We spent an afternoon down by the pool area which was quiet due to the time of year I guess, but the furnishings were high quality and the Jacuzzi was great. We loved the hotels location which gave us direct access to the medeval city and a 15 minute walk into Carcassonne city centre. We will go back.
Read More
Julia
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Not quite the romantic break suggested by photos & description. Loud party in room next to ours (not in main building) and music in bar with loud base thumping. When we asked to change we were told it was even noisier in the main hotel. Seems they accept groups. Rooms by pool very dark creating a bit of a ‘dingy’ feel. Check your bill. Ours charged us for b’fast for all four days when we only had one. Great location but disappointed.
Read More
Peggy S
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

No better location to visit the Cite.
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Carcasonne is a beautiful and memorable city unlike any other. Hotel du Chateau is an equally beautiful and memorable hotel. This hotel has it all: excellent staff and great service, a brilliant location just steps from the city, a secure and private car park, a pool and other amenities, and to top it all off, the breakfast was superb. Our stay at the Hotel du Chateau made our visit to Carcassone a pure pleasure.
Read More
Andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Lovely small and quiet hotel, just a few steps outside the city walls of old Carcassonne. Easy to get to from the airport by bus. We didn't have, or need a car. Friendly staff. Bar is open all day for hot/cold drinks and snacks. Only minor criticism of the room was that there was no fridge although to be fair, the room was quite small and there was not really space for one.
Read More
Michel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excellent location close to gate of the old city. Great amenities and excellent service.
Yvonne
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Beautiful property. Very friendly staff. Very accomidating. Lovely views.
Alison
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

This hotel is absolutely beautiful with the most wonderful setting and location. The staff are helpful, friendly and professional. The set menu breakfast is beautifully presented and plentiful. We stayed in the Deluxe garden/pool facing room. These rooms are quite small but have a lovely outdoor patio area. The lighting in the room isn't good enough and is extremely dark. The floor uplights are very blinding.The shower had a drain smell. The uplighting on the pathway up to the rooms is quite blinding and the steps are very easily missed. If these issues could be rectified it is definitely a very unique experience. I would definitely recommend this hotel.
Read More
LEAH
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Beautiful hidden gem steps away from La cité médiévale
Wray
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

The hotel is superbly situated three minutes walk from the main entrance to the castle and the departure point for the little train that takes you round below the ramparts for great views. We had a junior suite, which was spacious with attractive traditional decor. Breakfast was served as a set menu with minimal choice but was fresh, plentiful and tasty: good value. The hotel has no lift and staircases are narrow and twisting staircases but staff were pleased to help with luggage. Indeed, staff were pleasant and helpful with everything. There were nice touches like moist towels handed out on our return from a hot day out. The only downsides to our stay were a TV remote held together by cellotape that eventually stopped working, and a great-looking spa bath that did not work for bubbles. (Apparently not included in the room specification, but no information to say that. I only found out after filling the bath, getting in, and pressing the bubbles button to no effect) One point to note is that, while it did not affect our enjoyment of the stay, the hotel is notably smaller and the grounds less extensive than the impression given by website photos.
Read More
Kelli
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Property was beautiful and the staff was great!
robert
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Helpful staff. Good managers
Julee
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

What an unexpected surprise. The hotel was at the foot of the old castle and also had spa services at a very reasonable price which we took advantage of. We arrived early and the grounds were a lovely place to grab a drink and a nibble to wait for our room. This was an unexpected gem.
Giselle
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

We thoroughly enjoyed staying here! We didn't know what to expect and loved it. Service is friendly and attentive, the hotel is across the street from the fortified city. Rooms were a bit small for 3 people but still comfortable. We didn't get a chance to use the pool but left feeling like we should come back to this hotel/city at some point in the future. Breakfast is incredible and scenery is beautiful!
Read More
jon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

We arrived very early and they gladly let us check in. Property is at the base of the castle and a very short walk. The staff was wonderful and very helpfull. The landscaping/gardens are beautiful. This is a great property and you won’t be disappointed
Brett
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Our family loved this hotel! The staff was so welcoming and the grounds are beautiful. Very convenient for exploring Carcassonne. Our room was clean and quiet and the beds were comfortable. We would definitely book again!
Martin
icon-Leisure
Leisure
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Lovely room although a little small and the bed was only a double. We didn’t like the huge window between the room and the bathroom there is a blind but still see through. The toilet has a glass door too. Very little privacy, luckily we’ve been married a long time but could be tricky for a new relationship!
cecilia
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

El hotel es perfecto, muy lindo por afuera y la habitacion que nos tocó era muy linda y una decoración espetacular. La unica cosa que no nos gustó fue la comida de la cena en el restaurantedel hotel. Todo era calentado en potes de vidrio y del microondas directo para la mesa. Como si todo era congelado en potes de vidrio con tapas y despues calentado en el mismo recipiente
Read More
Terrie
10.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Friendly, helpful staff Comfortable room
Number of reviews per page
20
40