Lautrec Opera

We experienced poor customer service at Lautrec Opera. As first time visitors to Paris, our first point of contact tends to be hotel staff. our second night of the stay, the receptionist was upset that we requested to exchange our room towels simply because we had foregone housekeeping services that day. We offered to bring the towels downstairs and pick up fresh ones from the front desk. When we came down she was yelling at us accusing us of declining housekeeping that day, which I tried explaining that the two things are not mutually exclusive: we can forego housekeeping and still request fresh towels. She kept saying I was wrong and grabbed our towels and threw them on the floor. I was shocked that she would behave in this manner and told her this is terrible treatment of your guests. The next morning I spoke to the morning receptionist (male whose name was Olivio or Oliviano). I explained our experience and asked whether we could cancel the rest of our nights. Unsurprisingly, we would incur the costs for the rest of our stay. He made a comment about the towels— which I explained that at that point the towels were no longer an issue, that the way the receptionist treated us was unwarranted and made us feel uncomfortable. When I asked for hotel’s manager name, he declined to provide me a name, and when I asked what time he or she would be here, he also refused. I was shocked again by the lack of transparency and accountability. Ran out of space to write. 1/10

Clean room, lovely staff, amazing location. The let down was we had a broken bathroom door which did not shut properly nor had a lock. Our door has a huge gap at the bottom so when there were loud people leaving at 7am we heard everything!! Other than that, a lovely hotel and would stay again!

I really enjoyed my stay, the room was just what I needed, with an excellent location and the staff was very friendly and helpful.

Although the room was small, it was enough for my needs, and was cleaned every day. The area was close to the metro and I was able to use it to get to and from Gare du Nord with my one medium sized suitcase. Just be warned that if you do this, there are a lot of steps to lug your bags up and down. The hotel is also within walking distance of many eateries and places to shop. You could even walk to the louvre, which I did. I never felt unsafe out at night and the staff I dealt with were all friendly and helpful. I would definitely stay here again as a solo female traveller.

Good hotel. Staff are friendly and helpful. Bakery and places to eat just around the corner. The busy street is one block away and not noisy. Try to get a room in the above floors, I was in the first floor close to the main desk and in the morning at 7 you can hear everyone talking. Metro station just around the corner; download the metro app and it will be very easy to add tickets and enter the stations.

The Laurtec Opera Hotel was just perfect. The room was super comfortable and the views of the quiet street was very Parisian. Would highly recommend.

There was plenty of shopping options and food options near by, just a short walk away. The hotel was down a nice little quite street with not a lot of traffic. So you could sleep without all the street noise. Would stay again. Very safe neighborhood

I asked to check in early if possible. The man looked like he was checking me in. After copying my passport, he said, "leave your bag over there and come back this afternoon." He wasn't friendly, nor did he assure me my bag was safe sitting in the lobby. I had a great experience with the woman who checked me out. She was very friendly and supported me to secure a taxi on a very busy morning with no Ubers available. She went above and beyond.

Staff were very kind and helpful. Room was quiet and nice, and I enjoyed my stay.

Great location, central and close to Metro.

Perfect location. Very clean.

An absolutely delightful stay. Nadine was so gracious. Her kindness and bright spirit were so very welcoming.

Room is very small

This is my second time staying at this hotel, in a week. I had initially stayed for 3 nights, then went out of town, then returned again to stay at this hotel again. I really appreciated that they gave me a chamber room on the 3rd floor, as it had ceiling to floor doors for me to open up, step out abit, and gaze at my outside surroundings on my balcony. It is so romantic! I didn't have this same room on my initial stay. The front desk person helping me was very helpful too. I had some yogurt I did not want spoiled, as the mini fridge in my room didn't feel cold enough. They allowed me to place my yogurt in the lobby fridge, which is shared by other hotel guests. I didn't know that, and will utilize this service again next time. Also, the elevator was working during my stay. It was particularly difficult on my last day, to be lugging/hoofing my luggage all the way from the 3rd floor down to the lobby. I was worried I might trip and fall down the stairs, or twist my ankle. It just felt like the elevator wasn't a priority, when it should be. Otherwise, I would stay at the Lautrec again in the future. I just hope the elevator is fixed by then, and I get the same 3rd floor chamber room (room 331) again!

It was close to the metro station. Walkable everywhere. Close to grocery store, restaurants. The only thing I didn't like about the hotel is one of the staff member. Most of them were really nice and helpful, except for one. I wish I got his name, but didn't get the chance. He worked up on the front desk. I had just arrived....I had the taxi driver outside waiting because I wanted some change to tip the driver. I asked the front desk man. He said he has no change. Then the other front desk staff man said there was change for me. I've also had a couple more encounters with this unfriendly staff member, and felt uncomfortable around him. Otherwise, it's a good hotel, and will likely stay again, and stay away from that particular staff member.

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Nice little hotel close to the Metro and dining. Great staff and good rooms.

Beth modern and clean. Beds were very comfortable!

A bare-bones, tiny but cozy and clean hotel suitable for short stays. If you are just in town as a busy, in-and-out tourist, this is really all you really need. The bed was super comfortable! However, a concrete wall is the main scenery you see from the window. Considering the price, I can't complain much. The negatives are: no microwave, the fridge does not get cold enough, the sink doesn’t drain well, and the walls are thin—you can hear your neighbors going to the bathroom.

Hallways were a little dark and the elevator was hard to work, but the area was very nice.