Lautrec Opera

charge thẻ tín dụng của khách mà không có sự đồng ý của khách, sau khi khách đã check-out và rời khách sạn, gởi mail claim mà khách sạn không hề trả lời.

場所は駅の近くでとても便利でした。 朝食は美味しかったです。変圧器など持っていきましたが、持参したドライヤーを使うとショーとして使えなくなってしまい、フロントのスタッフに伝えましたが、対応してくれるとは言ったものの、帰国するまで間に合いませんでした。

The room was nothing like advertised online. The room smelled awful, it was run down and dirty

Helt ok enkel fransk frokost. Helt fint rom i stille bakgate. Lite hotell

受付の方は全員優しかったです。ほかの宿泊客もほとんど日本人でした。

Bien situé

Os quartos são minusculos, chegando a causar claustrofobia. Estão no entanto bastante limpos. A localização do hotel é otima e esse é o ponto forte do hotel.

We experienced poor customer service at Lautrec Opera. As first time visitors to Paris, our first point of contact tends to be hotel staff. our second night of the stay, the receptionist was upset that we requested to exchange our room towels simply because we had foregone housekeeping services that day. We offered to bring the towels downstairs and pick up fresh ones from the front desk. When we came down she was yelling at us accusing us of declining housekeeping that day, which I tried explaining that the two things are not mutually exclusive: we can forego housekeeping and still request fresh towels. She kept saying I was wrong and grabbed our towels and threw them on the floor. I was shocked that she would behave in this manner and told her this is terrible treatment of your guests. The next morning I spoke to the morning receptionist (male whose name was Olivio or Oliviano). I explained our experience and asked whether we could cancel the rest of our nights. Unsurprisingly, we would incur the costs for the rest of our stay. He made a comment about the towels— which I explained that at that point the towels were no longer an issue, that the way the receptionist treated us was unwarranted and made us feel uncomfortable. When I asked for hotel’s manager name, he declined to provide me a name, and when I asked what time he or she would be here, he also refused. I was shocked again by the lack of transparency and accountability. Ran out of space to write. 1/10

Clean room, lovely staff, amazing location. The let down was we had a broken bathroom door which did not shut properly nor had a lock. Our door has a huge gap at the bottom so when there were loud people leaving at 7am we heard everything!! Other than that, a lovely hotel and would stay again!

chambre etroite

Grande chambre ,spacieuse, literie parfaite

フロントの男性スタッフが非常に親切でフレンドリーでした。部屋は普通、設備も普通ですが、彼の印象で星をひとつ増やしました。

立地はオペラガルニエに近く、ロワシーバスでの空港アクセスが非常に良かった。 お部屋は清潔で冷蔵庫設備あり、ドライヤー備え付け、紅茶やコーヒーのインスタントなども揃っていた。 スーパーは徒歩5分圏内に複数あり。 シャンプー兼ボディソープ兼洗顔なので気になる方は持参すべき。(トリートメントなし) シャワーキャップ、綿棒などのアメニティあり。歯ブラシは無し。 シャワーのお湯が出ない時があった。 ペットボトルのお水の提供はなし。 スタッフさんの対応はよかったです。 早朝便だったので早めに着きましたが、早めにチェックインさせていただけました。

La chambre était prête même si je suis arrivé avant l'heure prévue pour le check in, propre, chauffée et confortable. Bon accueil, simple et discrétion des personnels pour un séjour d'affaires tranquille. Je suis resté 2 nuits. Le petit déjeuner est bon. L'hôtel est très bien placé et c'est excellent rapport qualité-prix.

I really enjoyed my stay, the room was just what I needed, with an excellent location and the staff was very friendly and helpful.

RAS

O quarto estava limpo, organizado e com tudo funcionando. Tanto o quarto quanto o banheiro. As pessoas que trabalham foram muito atenciosas e simpáticas.

Personeel zeer beleefd, badkamergeur en geur van handdoeken kan frisser.

Chambre confortable Excellent accueil Hôtel très bien situé Métro à 2 minutes

객실이 아주 좁고 객실로 가는 복도도 좁아서 놀랐어요. 위치는 여러곳 가기 용이해요