The Peninsula Paris

Others
9.7
/10
Exceptional
413 reviews

What Guests Say About Their Stay

Cornelia

10.0
/ 10
Elegant hotel and excellent staff. Nice room with a comfortable bed and large bathroom

Jeffrey

10.0
/ 10
Grand Palace hotel, perfect for a once in a lifetime stay. The room was outstanding and the breakfast was incroyable.

William

10.0
/ 10
My fifth stay at The Peninsula Paris, I love everything about it. The building, the warmth of the rooms, the quality of the food, and especially the friendly and helpful service of the staff. The gym is spacious and modern. My partner loved the spa treatments. For my birthday we arrived at the room after dinner to find they had decorated the bathroom with candles and rose petals and had drawn a bath topped with rose petals. Spectacular!
In the Area
See Map
19 Avenue Kléber, Passy, Paris, Island of France, France, 75116

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at The Peninsula Paris is a good choice when you are visiting Passy. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Peninsula Paris

19 Avenue Kléber, Passy, Paris, Island of France, France, 75116
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Lobby The Peninsula Paris
Lobby 2 The Peninsula Paris

Discover More About The Peninsula Paris

Discover unparalleled luxury and exquisite service at

The Peninsula Paris

, a beacon of elegance nestled in the heart of the City of Lights. This iconic hotel offers an unforgettable experience for discerning travelers seeking the finest accommodations in Paris. From its prime location to its world-class amenities and exceptional dining,

The Peninsula Paris

promises a stay that is both sophisticated and deeply memorable. Room rates at

The Peninsula Paris

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Peninsula Paris Location

Situated in the prestigious 16th arrondissement,

The Peninsula Paris

boasts an enviable address at 19 Avenue Kléber, placing it just moments from the Arc de Triomphe and the Champs-Élysées. This prime location in the Island of France offers a tranquil escape while remaining incredibly accessible to the city's most celebrated landmarks and vibrant districts. The atmosphere here is one of refined elegance, with tree-lined avenues and grand Haussmannian architecture creating a picturesque setting. It is conveniently located approximately 30 minutes from the city center by public transport, offering a perfect balance of serene seclusion and urban convenience. For those arriving by car, major highways are easily accessible, ensuring a smooth journey.

The Peninsula Paris Facilities & Services

Facilities for guests at

The Peninsula Paris

are designed to cater to every need, ensuring a stay of utmost comfort and convenience. The hotel offers a comprehensive range of services and amenities, from leisure and wellness to business and family-friendly options.

  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's stunning indoor swimming pool, a serene oasis for relaxation. Open daily from 6:00 AM to 10:00 PM. No additional fee for hotel guests.
  • Spa & Wellness Center:

    Indulge in rejuvenating treatments at the luxurious Peninsula Spa, featuring a range of massages, facials, and wellness therapies. Open daily from 10:00 AM to 8:00 PM. Treatments are à la carte, with prices starting from PHP 5,000.
  • Fitness Center:

    Maintain your workout routine at the state-of-the-art fitness center, equipped with the latest cardio and strength training equipment. Open 24/7 for hotel guests. No additional fee.
  • Concierge Services:

    The dedicated concierge team is available to assist with restaurant reservations, tour bookings, and any other requests to enhance your Parisian experience. Available 24/7.
  • Business Facilities:

    For business travelers,

    The Peninsula Paris

    offers well-equipped meeting rooms and business services.
  • Child-Friendly Amenities:

    While specific children's clubs may vary, the hotel is well-equipped to accommodate families, with services like cribs and high chairs available upon request.
  • Complimentary Wi-Fi:

    Stay connected throughout your stay with complimentary high-speed Wi-Fi access.
  • Valet Parking:

    Secure valet parking is available for guests. Fees apply, typically around PHP 2,500 per day.

The Peninsula Paris Room Types

The room types of

The Peninsula Paris

offer a diverse selection to suit every preference, each exuding classic Parisian charm and contemporary luxury. Guests can choose from elegantly appointed rooms and suites, many featuring breathtaking views of the city's iconic landmarks.

  • Deluxe Room:

    Available with a City View. Non-smoking rooms are standard. Bathtub included in most rooms.
  • Grand Deluxe Room:

    Offering enhanced space and City Views. Non-smoking. Bathtub included.
  • Superior Suite:

    Spacious and elegantly furnished, with City Views. Non-smoking. Bathtub included.
  • Deluxe Suite:

    Featuring separate living areas and City Views. Non-smoking. Bathtub included.
  • Peninsula Suite:

    The pinnacle of luxury, offering expansive living spaces and unparalleled City Views. Non-smoking. Bathtub included.

The Peninsula Paris

is a non-smoking hotel, with all rooms and public areas designated as non-smoking. While pet-friendly accommodations are not explicitly advertised, it is always recommended to contact the hotel directly to inquire about specific policies and any associated cleaning fees in Philippine Pesos (PHP) should you wish to bring a pet.

The Peninsula Paris Dining & Restaurants

The Peninsula Paris

offers a culinary journey that delights the senses, with a variety of dining venues showcasing exquisite French and international cuisine. Each restaurant provides a unique ambiance and an unforgettable gastronomic experience.

  • L'Oiseau Blanc:

    A rooftop restaurant and bar offering panoramic views of the Eiffel Tower and Paris. Specializes in refined French cuisine. Estimated price per person: PHP 6,000 - PHP 10,000. Operating hours: Lunch 12:30 PM - 2:30 PM, Dinner 7:00 PM - 10:00 PM. Closed on Mondays and Tuesdays for lunch.
  • Le Lobby:

    The hotel's elegant all-day dining restaurant, perfect for breakfast, lunch, afternoon tea, and dinner. Offers a sophisticated setting for a relaxed meal. Estimated price per person: PHP 3,000 - PHP 5,000. Operating hours: 7:00 AM - 11:00 PM.
  • Kléber Bar:

    A stylish bar offering a selection of classic cocktails, fine wines, and light snacks. Ideal for pre-dinner drinks or a nightcap. Estimated price per person: PHP 2,000 - PHP 3,500. Operating hours: 5:00 PM - 1:00 AM.

The Peninsula Paris Nearby Attractions and Activities

The prime location of

The Peninsula Paris

places guests within easy reach of some of the most iconic attractions and vibrant experiences Paris has to offer. Immerse yourself in the city's rich culture, history, and art.

  • Arc de Triomphe:

    A magnificent monument honoring those who fought and died for France, offering stunning panoramic views of the city from its summit.
  • Champs-Élysées:

    The world-famous avenue, renowned for its luxury boutiques, theaters, and cafes, perfect for a leisurely stroll or some high-end shopping.
  • Eiffel Tower:

    The quintessential symbol of Paris, offering breathtaking views and a memorable experience, especially when illuminated at night.
  • Musée d'Orsay:

    Housed in a former railway station, this museum boasts an impressive collection of Impressionist and Post-Impressionist masterpieces.
  • Louvre Museum:

    Home to thousands of works of art, including the Mona Lisa and the Venus de Milo, it is one of the world's largest and most visited museums.

If you are looking for other activities around

The Peninsula Paris

, check out the best deals on Traveloka: Recommended activities in Paris!

How to Get to The Peninsula Paris from the Airport

Navigating your way to

The Peninsula Paris

from the airport is a seamless process, with several convenient options available to suit your preferences and budget. The airport transfer service of

The Peninsula Paris

ensures a comfortable start to your stay.

  • Hotel Private Airport Transfer:

    For the ultimate in convenience and comfort, the hotel offers a private airport transfer service. This premium option ensures a smooth and direct journey to your accommodation. Prices vary based on vehicle type and distance, typically starting from PHP 10,000. You can arrange this directly with the hotel or through Traveloka's airport transfer services.
  • Taxi:

    Metered taxis are readily available at Charles de Gaulle (CDG) and Orly (ORY) airports. The journey to

    The Peninsula Paris

    typically takes 45-60 minutes, depending on traffic. Estimated cost: PHP 3,000 - PHP 4,500.
  • Ride-hailing Service:

    Popular ride-hailing services also operate from the airports, offering a convenient alternative to traditional taxis. Prices are comparable to taxis and can fluctuate based on demand.
  • Public Transportation:

    While less direct, public transport options like the RER train and buses are available, offering a more budget-friendly way to reach the city center, from where you can take a short taxi or metro ride to the hotel. This option is more time-consuming.

Summary of Why You Should Choose to Stay at The Peninsula Paris

Choosing

The Peninsula Paris

for your next getaway guarantees an experience steeped in luxury, impeccable service, and unforgettable moments. With exceptional

room availability at The Peninsula Paris

, you can be sure to find the perfect accommodation to suit your needs.

  • Prime Location:

    Situated in one of Paris's most elegant districts, offering easy access to major attractions.
  • World-Class Amenities:

    From a stunning spa and pool to a state-of-the-art fitness center, every facility is designed for your comfort and enjoyment.
  • Exceptional Dining:

    Savor exquisite culinary creations at the hotel's renowned restaurants and bars.
  • Luxurious Accommodations:

    Elegantly appointed rooms and suites provide a sanctuary of comfort and style.
  • Unparalleled Service:

    Experience the legendary Peninsula hospitality, where every detail is meticulously attended to.

Booking The Peninsula Paris

is made easy and rewarding through Traveloka. Explore a wide range of options and secure your dream Parisian escape today. For those seeking more affordable options, you can Book budget hotels in Island of France. And to complete your travel plans, Easily book domestic and international flights at low prices on Traveloka.

All facilities in The Peninsula Paris

Bar, Cafe and Lounge The Peninsula Paris
Bar, Cafe and Lounge
Swimming Pool The Peninsula Paris
Swimming Pool
Entertainment Facility The Peninsula Paris
Entertainment Facility
Fitness Center The Peninsula Paris
Fitness Center
Functional Hall The Peninsula Paris
Functional Hall

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference center
  • Conference rooms
  • Computer station
  • Business center

Things to Do

  • Spa
  • Indoor pool
  • Turkish bath
  • Sauna
  • Steam room

General

  • Banquet
  • Rooftop terrace
  • Terrace

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Kids and Pets

  • Babysitting

Food and Drinks

  • Breakfast

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Nearby Facilities

  • Hair salon

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Peninsula Paris

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

Pets

Limited Number Of Pets In Room

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 15.93 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Professional property host/manager, EarthCheck
  • Fee for English breakfast: approximately EUR 74 per person
  • Valet parking fee: EUR 70 per day
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Peninsula Paris
200
Number of floors in The Peninsula Paris
6
Another facilities in The Peninsula Paris
Laundry service, Express check-in, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in The Peninsula Paris

What are available facilities at The Peninsula Paris?
There are top facilites at The Peninsula Paris such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Peninsula Paris?
The standard check-in time at The Peninsula Paris is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does The Peninsula Paris provide breakfast?
Yes, The Peninsula Paris provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Peninsula Paris?
The Peninsula Paris is a 5.0-star hotel.
How many floors does The Peninsula Paris have?
The Peninsula Paris has 6 floors.
See All

More Reviews from Other Guests in The Peninsula Paris

Overall Ratings & Reviews The Peninsula Paris

Traveloka (2)
Other sources (411)
9.8
Exceptional
From 411 reviews
Cleanliness

10.0

Room Comfort

9.8

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Peninsula Paris

Number of reviews per page
20
40
Top reviews
Dmitry
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything
adriana
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Corredores com cheiro de cigarro, festa impedindo o uso das áreas comuns do hotel por 2 dias consecutivos.
Erich
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Amazing staff and facility
Kyle
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The rooms was very nicely designed, but the service was inconsistent. Our breakfast orders were forgotten, even though the waiter had written them down. Frankly, paying $30 for a small fruit plate and then being unable to eat them because they were so sour really bothered me. It's not worth the price, but if you're charging that much for a very small fruit plate, please pick the “good fruits”. The breakfast service, the wait time at the front desk, and the unfriendly staff made me remember the $2200 I paid for a day. In my opinion, the Four Seasons Hotel offers much better service, and even the Grand Power Hotel, where I've stayed before, has much more attentive and courteous service staff. Even if there's a problem, they're quick to fix it. But at this hotel, they didn't even bother to fix the forgotten order in the morning. It was a disappointment for us. This is our experience.
Read More
Cornelia
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Elegant hotel and excellent staff. Nice room with a comfortable bed and large bathroom
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Fantastic and great experiences as also , the staff is super friendly !!!
Simon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent all round experience. Great for adults and kids
Jeffrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Grand Palace hotel, perfect for a once in a lifetime stay. The room was outstanding and the breakfast was incroyable.
Phyllis
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The staff was very helpful.
Yan
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Overall the stay was very pleasant until after the check out, I found out that lost my jacket at the hotel room, so I called them. It took them a couple of days to search for it and told me no. It was at the changing room.. but I was told they did not find it.
Edwin
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

One of the world’s best hotels.
Zygmunt
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very good overall.
William
icon-with Partner
with Partner
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

My fifth stay at The Peninsula Paris, I love everything about it. The building, the warmth of the rooms, the quality of the food, and especially the friendly and helpful service of the staff. The gym is spacious and modern. My partner loved the spa treatments. For my birthday we arrived at the room after dinner to find they had decorated the bathroom with candles and rose petals and had drawn a bath topped with rose petals. Spectacular!
Read More
Renjun
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

good
Abdulla
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Perhaps the most comfortable hotel in Paris.
Kenneth
icon-with Partner
with Partner
8.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

The mattress had one very deep, worn area on each side, once you rolled into it, you were stuck there for the night. They left dirty dishes in our room for our entire four nights stay, which they didn’t remove until we asked. Except for the croissants breakfast was very underwhelming.
sarah
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Wonderful stay. Every detail was thought of
Thomas
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Beautiful hotel and the staff was probably the most attentive and friendly of anywhere we stayed in Paris. They really make you feel like VIP guests and take extra care to make sure your every wish is fulfilled. Would definitely stay here again
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

The property is great, bed is comfy, towels are plushy and delicious, cleanliness is amazing and the hotel staff were very nice but the restaurant was highly disappointing. I am unfortunately rating the hotel based on the restaurant experience as well. The one part that was completely unacceptable on the hotel's part is that I had amenities delivered to our suite twice during my stay that included an allergen for me and when I expressed this at check out, the answer I received was, "It would have been better if you had let us know yesterday." Well, it would have been better if the hotel had read all of the notes on my profile as they were fully aware from weeks beforehand and in writing. Also, I felt very ill during my stay so calling In-Room Services was not a priority and I should not have to be the one pointing this humongous mistake out if I have already given the hotel the information. This is particularly dangerous if you have children! Regarding the restaurant, when I ordered the 40 Euro "Exotic Berries" plate which was simply a tiny plate (size of a handful at best) of strawberries, blueberries, and raspberries, it came with visibly moldy blueberries. Also, part of Wait Staff was very rude.
Read More
Yeunhee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Amazing service and beautiful hotel
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Peninsula Paris

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Peninsula Paris

Traveloka (2)
Other sources (411)
9.8
Exceptional
From 411 reviews
Cleanliness

10.0

Room Comfort

9.8

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Peninsula Paris

Number of reviews per page
20
40
Top reviews
Dmitry
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything
adriana
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Corredores com cheiro de cigarro, festa impedindo o uso das áreas comuns do hotel por 2 dias consecutivos.
Erich
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Amazing staff and facility
Kyle
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The rooms was very nicely designed, but the service was inconsistent. Our breakfast orders were forgotten, even though the waiter had written them down. Frankly, paying $30 for a small fruit plate and then being unable to eat them because they were so sour really bothered me. It's not worth the price, but if you're charging that much for a very small fruit plate, please pick the “good fruits”. The breakfast service, the wait time at the front desk, and the unfriendly staff made me remember the $2200 I paid for a day. In my opinion, the Four Seasons Hotel offers much better service, and even the Grand Power Hotel, where I've stayed before, has much more attentive and courteous service staff. Even if there's a problem, they're quick to fix it. But at this hotel, they didn't even bother to fix the forgotten order in the morning. It was a disappointment for us. This is our experience.
Read More
Cornelia
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Elegant hotel and excellent staff. Nice room with a comfortable bed and large bathroom
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Fantastic and great experiences as also , the staff is super friendly !!!
Simon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent all round experience. Great for adults and kids
Jeffrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Grand Palace hotel, perfect for a once in a lifetime stay. The room was outstanding and the breakfast was incroyable.
Phyllis
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The staff was very helpful.
Yan
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Overall the stay was very pleasant until after the check out, I found out that lost my jacket at the hotel room, so I called them. It took them a couple of days to search for it and told me no. It was at the changing room.. but I was told they did not find it.
Edwin
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

One of the world’s best hotels.
Zygmunt
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very good overall.
William
icon-with Partner
with Partner
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

My fifth stay at The Peninsula Paris, I love everything about it. The building, the warmth of the rooms, the quality of the food, and especially the friendly and helpful service of the staff. The gym is spacious and modern. My partner loved the spa treatments. For my birthday we arrived at the room after dinner to find they had decorated the bathroom with candles and rose petals and had drawn a bath topped with rose petals. Spectacular!
Read More
Renjun
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

good
Abdulla
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Perhaps the most comfortable hotel in Paris.
Kenneth
icon-with Partner
with Partner
8.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

The mattress had one very deep, worn area on each side, once you rolled into it, you were stuck there for the night. They left dirty dishes in our room for our entire four nights stay, which they didn’t remove until we asked. Except for the croissants breakfast was very underwhelming.
sarah
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Wonderful stay. Every detail was thought of
Thomas
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Beautiful hotel and the staff was probably the most attentive and friendly of anywhere we stayed in Paris. They really make you feel like VIP guests and take extra care to make sure your every wish is fulfilled. Would definitely stay here again
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

The property is great, bed is comfy, towels are plushy and delicious, cleanliness is amazing and the hotel staff were very nice but the restaurant was highly disappointing. I am unfortunately rating the hotel based on the restaurant experience as well. The one part that was completely unacceptable on the hotel's part is that I had amenities delivered to our suite twice during my stay that included an allergen for me and when I expressed this at check out, the answer I received was, "It would have been better if you had let us know yesterday." Well, it would have been better if the hotel had read all of the notes on my profile as they were fully aware from weeks beforehand and in writing. Also, I felt very ill during my stay so calling In-Room Services was not a priority and I should not have to be the one pointing this humongous mistake out if I have already given the hotel the information. This is particularly dangerous if you have children! Regarding the restaurant, when I ordered the 40 Euro "Exotic Berries" plate which was simply a tiny plate (size of a handful at best) of strawberries, blueberries, and raspberries, it came with visibly moldy blueberries. Also, part of Wait Staff was very rude.
Read More
Yeunhee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Amazing service and beautiful hotel
Number of reviews per page
20
40