What do past guests say about Atlantica Caldera Palace - All Inclusive?

Atlantica Caldera Palace - All Inclusive is well-known for its Room Comfort, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Atlantica Caldera Palace - All Inclusive

Name: Atlantica Caldera Palace - All Inclusive
Address: ANALIPSI, Chersonisos, Nomós Irakleíou, Crete, Greece, 70014, ANALIPSI, Crete, 70014, Greece
Rating: 9

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9.0

/10

Exceptional

94 reviews

What Guests Say About Their Stay

Sean Patrick

10.0

/ 10

Once you adjust to the sheer size and scale of this lovely hotel, you really appreciate how good it is. Excellent food, drink, accommodation and weather… what more could you ask. The only down side for us was the general area outside the hotel resort was quiet with very little night life to talk about, everything is at least a ten minute taxi ride away, great if your looking for some peace and quiet in a high spec resort. Overall a great hotel and well worth another visit in the future.

Jennifer

10.0

/ 10

We had a wonderful week at the Atlantica Caldera Palace. We stayed in a swim-up room, which was absolutely fabulous and really made our holiday extra special. Overall, the hotel was excellent. There was a great variety of food, restaurants, bars, and pools, and the location is ideal. As it was still early in the season, the hotel wasn’t fully busy yet, and there were some new staff members being trained. Because of this, the check-in experience could have been smoother. The receptionist wasn’t sure where our room was, and we had to call to have our bags brought to the room after waiting about 1.5 hours. We also weren’t given much information about the restaurants or opening times on arrival and had to ask a few times before we got everything we needed. That said, it didn’t affect our overall holiday experience. The general cleanliness of the hotel was very good. On a couple of days, our room wasn’t cleaned to the usual standard, but overall, we really couldn’t fault the place.

Stephanie

10.0

/ 10

Amazing stay at this resort- the swim up room was a definite must have! The food and staff were also amazing!

In the Area

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ANALIPSI, Chersonisos, Nomós Irakleíou, Crete, Greece, 70014

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

Atlantica Caldera Palace - All Inclusive is located in area / city Hersonissos Municipality. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Atlantica Caldera Palace - All Inclusive

ANALIPSI, Chersonisos, Nomós Irakleíou, Crete, Greece, 70014

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Exterior Atlantica Caldera Palace - All Inclusive

Discover More About Atlantica Caldera Palace - All Inclusive

General
Near Aquaworld Aquarium

Location
With a stay at Atlantica Caldera Palace - All Inclusive in Hersonissos, you'll be near the beach, within a 10-minute drive of Star Beach Water Park and Aquaworld Aquarium.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Convention Centre Creta Maris - 4.7 km / 2.9 mi
Ekklisia Agios Konstantinos - 4.9 km / 3 mi
Aquaworld Aquarium - 5 km / 3.1 mi
Sarakino - 5.1 km / 3.2 mi
Port of Hersonissos - 5.4 km / 3.3 mi
St. Paraskevi Church - 5.4 km / 3.4 mi
Marina Beach - 6 km / 3.7 mi
Labyrinth Park - 6.4 km / 3.9 mi
Star Beach Water Park - 6.6 km / 4.1 mi
Acqua Plus Water Park - 6.8 km / 4.2 mi
Dinosauria Park - 6.8 km / 4.2 mi
Gouves Beach - 6.8 km / 4.3 mi
Lychnostatis - 7.1 km / 4.4 mi
Crete Golf Club - 7.9 km / 4.9 mi
Watercity Waterpark - 12.3 km / 7.7 mi

The preferred airport for Atlantica Caldera Palace - All Inclusive is Nikos Kazantzakis Airport (HER) - 19.7 km / 12.2 mi

Renovations
The property is closed between November 1 and March 30.

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a waterslide, an outdoor tennis court, and a fitness center.

Business Facilities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Dining
You can enjoy a meal at OLIVE GROVE BUFFET serving the guests of Atlantica Caldera Palace - All Inclusive, or stop in at the snack bar/deli. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Rooms
Make yourself at home in one of the 411 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries.

All facilities in Atlantica Caldera Palace - All Inclusive

Swimming Pool

Entertainment Facility

Functional Hall

Common Space

Exterior

Kids and Pets

Babysitting with surcharge
Children facilities

Family-friendly Facilities

Kids club
Children pool

Things to Do

Romantic proposal packages
Entertainment for adults
Garden
Spa
Outdoor pool
Waterslide
Pool sun loungers

Food and Drinks

Poolside bar
Buffet breakfast
Breakfast
Snack bar

Connectivity

Free WiFi

General

Microwave (shared)
Smoking area
Fireplace in lobby
Banquet
Parking
Terrace

Accessibilty

Accessible bathroom

Public Facilities

Coffee/tea in lobby
Elevator

Hotel Services

Laundry service
Multilingual staff
Luggage storage
Porter
24-hour Receptionist

Business Facilities

Business facilities

Nearby Facilities

Gift shop
Shops
Grocery
Hair salon
ATM/Banking

Sports and Recreations

Fitness center
Basketball
Table tennis
Game room
Volleyball
Billiard
Archery
Tennis court

Accommodation Policy & General Information in Atlantica Caldera Palace - All Inclusive

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 10:30
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Atlantica Caldera Palace - All Inclusive	411
Another facilities in Atlantica Caldera Palace - All Inclusive	Babysitting with surcharge, Children facilities, Kids club, Children pool, Romantic proposal packages

Frequently asked question in Atlantica Caldera Palace - All Inclusive

What are available facilities at Atlantica Caldera Palace - All Inclusive?

There are top facilites at Atlantica Caldera Palace - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Atlantica Caldera Palace - All Inclusive?

The standard check-in time at Atlantica Caldera Palace - All Inclusive is starting from From 15:00 while the latest check-out time is at Before 10:30

Does Atlantica Caldera Palace - All Inclusive provide breakfast?

Yes, Atlantica Caldera Palace - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Atlantica Caldera Palace - All Inclusive?

Atlantica Caldera Palace - All Inclusive is a 5.0-star hotel.

How many rooms are available at Atlantica Caldera Palace - All Inclusive?

Atlantica Caldera Palace - All Inclusive has 411 rooms in total.

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More Reviews from Other Guests in Atlantica Caldera Palace - All Inclusive

Overall Ratings & Reviews Atlantica Caldera Palace - All Inclusive

Other sources (94)

9.0

Exceptional

From 94 reviews

Cleanliness

9.0

Room Comfort

9.4

Service and Facilites

9.0

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Traveler Reviews Atlantica Caldera Palace - All Inclusive

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Top reviews

Sean Patrick

with Friends

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Jennifer

Friends and Family with Friends

10.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

Rachel

10.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Room was excellent

Kella

with Partner

8.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

This is a beautiful resort with a lot of potential. The rooms were modern, clean, and very spacious, which we really appreciated. We also had a great first impression as the staff greeted us warmly and allowed us to check in hours early after arriving from an early flight. That said, there were some service inconsistencies. Housekeeping took up to three days to remove dirty glasses and plates from our room, and even after placing them in the hallway, they remained there for hours. We also experienced issues with the resort’s card machine, which we later confirmed with our bank was not an issue on our end. The staff did offer to send us breakfast as a gesture, which was appreciated, though we declined. The food and beverage staff were always friendly and kind, but service could be slow at times. It was common for empty drinks to go unnoticed for extended periods despite staff walking by multiple times. The resort is family-friendly but also offers adult-only pool sections, which is a nice touch. However, none of the pools were heated, which was very disappointing. Given the cooler spring weather, the pools were not enjoyable at all, and if the resort is open during this time of year, heated pools should really be available. Evening entertainment was available nightly but fairly average. We did not use the spa as pricing was quite high. Overall, this resort has a lot going for it, but improving service consistency and pool usability would make a big difference.

Rebecca

Leisure Family

8.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

Cleaniness was impeccable, pool was freezing

Annetha

Leisure with Children

8.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

Not quite a five star hotel. Needs some improvements. Pools are freezing and some tiles are missing. Alcohol selection poor. Cushions on bed had stains need cleaning.

Laura

Leisure with Partner

8.0

/10

Reviewed 53 week(s) ago

Expedia Group verified review

Very nice and posh hotel. But we arrive late so missed dinner, and they left us a couple of sandwiches in the room and some sweets. We ordered a picnic for a day out and didn't have any actual food on it. Only rice cakes and nut hars. We requested a late checkout and it wasn't recorded. They put the request day before and was confirmed. Paid 150 euros (missing 2 meals we could have been offered a discount). We went to bedroom after lunch and card wasn't working because they didn't update in reception the late checkout request. I have to givev4 stars because food was amazing and 3 restaurants included. Daily activities not announce, not much offered. We had to contact social relations manager to get information, but not very helpful at that point.

Stephanie

Leisure with Partner

10.0

/10

Reviewed 53 week(s) ago

Expedia Group verified review

Amazing stay at this resort- the swim up room was a definite must have! The food and staff were also amazing!

Nassri

Leisure Family

10.0

/10

Reviewed 60 week(s) ago

Expedia Group verified review

Great pools , entertainment and staff.

Johnathan

Leisure Family

10.0

/10

Reviewed 61 week(s) ago

Expedia Group verified review

Really lovely property, slightly disappointed that the all inclusive didn’t include ice lollies but everything else was great!

Loizos

Leisure with Children

10.0

/10

Reviewed 68 week(s) ago

Expedia Group verified review

Hotel facilities are outstanding, and the overall expereience is great value for money

Stuart

Friends and Family Family

10.0

/10

Reviewed 73 week(s) ago

Hotels.com verified review

This is a great family resort not sure of you dont have children. The beach is right outside 2 mins walkaway

Judy

Leisure with Children

6.0

/10

Reviewed 78 week(s) ago

Expedia Group verified review

Rooms are nice. Food is ok. Entertainment good but that room is hideous and hot - like an 70s conference room

Shamarneé

Leisure Family

10.0

/10

Reviewed 100 week(s) ago

Expedia Group verified review

Staff were amazing. Property needs work but is very beautiful.

Olivia

Leisure with Partner

10.0

/10

Reviewed 106 week(s) ago

Expedia Group verified review

The stay we had at Atlantica Caldera Palace was amazing. The hotel itself was not far from paradise!! The staff were great and there were lots of places around the hotel complex to relax. There rooms were spotless and cleaned daily with fresh towels etc. We would definitely return.

Thi

Leisure with Children

6.0

/10

Reviewed 107 week(s) ago

Expedia Group verified review

We booked the family suite with private pool. The rooms were really nice; clean and spacious. Had a slight few problems with the lighting control as the whole suite (living room, two bedrooms and two bathrooms) were connected so it was complicated to use. Aircon was also a problem as it kept switching off. The private pool is quite small. Staff are ok, not rude but not welcoming either. Mini bar in the room only had 2 bottles of water so we asked for extra 2 as we had 4 people in our suite. The staff was very hesistant and said they only give 2 bottles a day. He then gave us 1 extra "this time only". All inclusive does not mean all inclusive. There are alot of subcharges. All restaurants and cafes close at 10.30/11pm so if you arrive later than this or feel hungry after this time, then you'll have to pay for food (room service). The main restaurant where we ate breakfast lunch and sometimes dinner, was good. Breakfast and lunch are usually the same more or less, but they have different cuisine each day for dinner. So all in all, a good choice of food for the week. We managed to get booking for the greek BBQ (€15 per person) which was really fun. Live music and performance. Would definitely recommend. There are other restaurants in the hotel that doesnt charge extra - we tried the tex mex and thai. Both are ok, not the best but not terrible. Indoor pool, sauna and gym are all extra costs. They are located in the spa area and we was told it was a €25 fee to use.

Peter

Leisure with Partner

10.0

/10

Reviewed 108 week(s) ago

Expedia Group verified review

Just completed a weeks stay at the Atlantica Caldera Palace, our first all inclusive. Very much a fly and flop holiday (so no excursions / exploring). Caldera Palace was fantastic, a great room, lovely facilities, great food and exceptional staff (always smiling and helpful) - would we go again, absolutely; would we recommend, definitely.

morgan

Leisure Family

8.0

/10

Reviewed 112 week(s) ago

Expedia Group verified review

Brilliant staff serving to the beach, along with most of the staff we came across, with a other notable mention for the maid we had. A la carte dining options were well worth doing and much better than most other all inclusive hotels weve visited, although booking on the system was difficult and could be improved. Lovely hotel with nice modern rooms. Only other point to families, is that the pool area next to the beach is the adults only zone, which is a large area of the pools that are available- the size of this area wasn't overly clear when booking. All in all though a really nice place which is run well

Daniel

Leisure Family

4.0

/10

Reviewed 112 week(s) ago

Expedia Group verified review

We booked a sea view swim up and the terrace had significaht amounts of rodent droppings. We had to move room but they could only offer the same block and there were still rodent droppings on the terrace. Not at all even 2 star standard. Very dissappointing. The family pool area was very cramped and dirty and the adult only area was much more spacious and luxurious. Other guests with families made comments very similar to us onbthe family pool area. I have been to several hotels in this area of Crete and for the reasons above this was by far the worse. I wouldnt recommend this hotel to any family. In additoon some of the staff were rude when asking for basic things.

Migena

with Children

10.0

/10

Reviewed 113 week(s) ago

Expedia Group verified review

I stayed with my family in this resort for a week. I loved everything from the room to the pools to the beach to food service staff everything was excellent thank you so much for making my vacation unforgettable

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Bedroom 4 Atlantica Caldera Palace - All Inclusive

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