Domes of Elounda, Autograph Collection

Hotels
9.2
/10
Exceptional
156 reviews

What Guests Say About Their Stay

Merlin

10.0
/ 10
Should have automatic access to sauna and spa given it’s a spa hotel only access is if you have a treatment for 30 mins and if over they charge you on top of having already paid for a premium treatment

Hannah

10.0
/ 10
Beautiful hotel. We stayed in a suite with a private pool which was excellent. Amazing views out to spinalonga. Lovely restaurants within the resort. Elounda and plaka within short walking distance.

Scott

10.0
/ 10
Private beach is a hidden gem, facilities are all spotless, staff are very attentive and friendly, food quality is very nice and great selection across all restaurants
In the Area
See Map
Tsifliki, Elounda, Dimos Agios Nikolaos, Nomós Lasithíou, Crete, Greece, 72053

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Domes of Elounda, Autograph Collection is a hotel is located at Dimos Agios Nikolaos. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Domes of Elounda, Autograph Collection

Tsifliki, Elounda, Dimos Agios Nikolaos, Nomós Lasithíou, Crete, Greece, 72053
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Discover More About Domes of Elounda, Autograph Collection

Location


Domes of Elounda, Autograph Collection is a hotel is located at Dimos Agios Nikolaos.

About Domes of Elounda, Autograph Collection

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Domes of Elounda, Autograph Collection exclusively for you.

Domes of Elounda, Autograph Collection is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Domes of Elounda, Autograph Collection.

All facilities in Domes of Elounda, Autograph Collection

Others Domes of Elounda, Autograph Collection
Others

Things to Do

  • Outdoor pool
  • Indoor pool
  • Picnic area
  • Garden
  • Library
  • Shops
  • Beach umbrella
  • Private beach
  • Turkish bath
  • Spa
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Welcoming drinks

Public Facilities

  • Others
  • Elevator
  • Coffee/tea in lobby
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Family-friendly Facilities

  • Kids club
  • Babysitting & childcare (surcharge)
  • Toys
  • Children pool

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Game room
  • Billiard

Transportation

  • Limo or town car service
  • Area shuttle with surcharge
  • Valet parking

General

  • Banquet
  • Terrace
  • Parking

Nearby Facilities

  • Souvenir shop
  • Grocery

Business Facilities

  • Business center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Accommodation Policy & General Information in Domes of Elounda, Autograph Collection

Important Note
  • Airport shuttle fee: EUR 99 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property uses solar energy
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The property is closed between November 1 and March 31.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Domes of Elounda, Autograph Collection
118
Number of floors in Domes of Elounda, Autograph Collection
2
Another facilities in Domes of Elounda, Autograph Collection
Outdoor pool, Indoor pool, Picnic area, Garden, Library

Frequently asked question in Domes of Elounda, Autograph Collection

What are available facilities at Domes of Elounda, Autograph Collection?
There are top facilites at Domes of Elounda, Autograph Collection such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Domes of Elounda, Autograph Collection?
The standard check-in time at Domes of Elounda, Autograph Collection is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Domes of Elounda, Autograph Collection provide breakfast?
Yes, Domes of Elounda, Autograph Collection provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Domes of Elounda, Autograph Collection?
Domes of Elounda, Autograph Collection is a 5.0-star hotel.
How many floors does Domes of Elounda, Autograph Collection have?
Domes of Elounda, Autograph Collection has 2 floors.
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More Reviews from Other Guests in Domes of Elounda, Autograph Collection

9.2
Exceptional
From 156 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Domes of Elounda, Autograph Collection

Number of reviews per page
20
40
Top reviews
Merlin
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Should have automatic access to sauna and spa given it’s a spa hotel only access is if you have a treatment for 30 mins and if over they charge you on top of having already paid for a premium treatment
Hannah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Beautiful hotel. We stayed in a suite with a private pool which was excellent. Amazing views out to spinalonga. Lovely restaurants within the resort. Elounda and plaka within short walking distance.
Scott
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Private beach is a hidden gem, facilities are all spotless, staff are very attentive and friendly, food quality is very nice and great selection across all restaurants
Thomas
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Good hotel but excavation / construction happening just behind the villas in October 2025
Cedric
icon-with Partner
with Partner
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The hotel has a beautiful structure. The room was big and clean, but needs some refreshing. The shower was very small and water was going everywhere. We had a private pool but it was not heated and felt too cold as there was no sun in the afternoon. The gym was clean but was not well equipped especially for people targeting weight lifting. The big pool was heated and nice. The private beach was lovely and idilyc with separate areas for kids and adults only. Cooktails and food were extremely expensive and we could see people were avoiding to consume because of that. Night entertainment is poor and it's a pity that the beach bar closes at 6pm. It would be great if the beach bar was open during the night and if prices were more reasonable. The food in the buffet is average. I wouldn't take the half board option again. Even if there were many families with small kids it didn't feel crowded. The hotel has potential to be much better than it is with some improvements.
Read More
Felix
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The best staff ever, they are all SO kind. Truly, we would never forget the people that we met there. And the room was very nice, really nice beach , amazing gym! Good variety of restaurants. Love our private village
Rachael
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

This place has the best beach in the area by far and great service all around. There is a kiosk on their private beach where you can get a ride to Spinalonga Island. It's super convenient, fast and if you have at least 2 people it's the same price as the big, crowded boats out of Plaka or Elounda and it's private so you can come and go as you wish. If you have 4 people (we shared rhe ride with another couple) it's the same price as the big boats. Food and service at Makris and Blend is really super great but otherwise the main buffet restaurant is good but not incredible. Our king room with a private pool was very spacious and comfortable. Check out and check in was easy and the staff was wonderful. We also enjoyed the spa very much! Lots of kids/families so it can be active/loud but they try to set aside spaces for adults as best they can. I still think it's better than an adults only resort mainly for the great beach. It is sooo nice compared to any other one we visitied. There is really no reason to leave. Amazing views of the island from here, too.
Read More
Greg
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Amazing stay. We had a wonderful time as a family with a 3 year old. The beach area was great, lots of beds, shade, calm water and areas for older kids to fish. Great pool area with shaded shallow kids pool. Entertainment shows for kids and music performances as well. Large rooms, lovely bathroom amenities and cot/sofa bed options for kids. Breakfast & dinner buffet was very good quality and variety. Staff everywhere were great and friendly. On site restaurants were of really high quality and some lovely Greek wines on the menu. Is set on a hill so lots of hills but golf buggies can take you around. Area around hotel is quiet and lovely villages of Plaka & Elounda a few mins drive
Read More
Patrick
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Outstanding facility, services, views, beauty, etc etc.
david howard
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Domes was an excellent family holiday destination. Firstly the staff were all incredible, they really couldn't do more for us. The Villa we had, with a pool, was spacious and lovely. The restaurants on site were fantastic, the beach was great, with excellent Watersport options and a short 5 min boat ride to Spinalonga. A short walk to the gorgeous Plaka was a great plus, with its shops, restaurants and beautiful coves to enjoy a dip in. A drink at Isla's followed by a snorkel in the sea. Overall a wonderful stay, highly recommended.
Read More
Eduardo
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Excellent Place
Roop
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Staff, food, rooms, view and beach were all great for my family and our stay!
Isabel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

We visited Domes of Elounda with our 8 month old baby and from the moment we arrived it was amazing. It's so peaceful and serene, the pools are heated and the perfect temperature for a baby and the sea was crystal clear and so inviting. Every member of staff went out of their way to ensure we had a great stay, and they were all amazing with my daughter. It was our first time travelling with a baby and we felt so welcome. There was a cot and high chair in our room when we arrived and high chairs and cutlery/plates/bowls for kids at every restaurant. 10/10 would recommend!
Read More
Sebastian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Really lovely resort and perfect for kids. Staff are so attentive and go out of their way to make you feel welcome and looked after. Will definitely be going back.
Pooja
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Our stay at Domes of Elounda was nothing short of exceptional. From the moment we arrived, the service was outstanding—warm, attentive, and genuinely focused on making every moment of our stay perfect. The staff went above and beyond to ensure we felt welcomed and well cared for. The beach was absolutely stunning—crystal clear waters, soft sand, and a peaceful, private atmosphere that made it feel like our own little slice of paradise. We spent hours lounging and swimming, enjoying the incredible views and calm sea. The food was a true highlight. Every meal was fresh, beautifully presented, and full of authentic Cretan and international flavours. Whether it was the breakfast buffet or the à la carte dinners, everything we tried was delicious. The variety and quality were consistently impressive. The accommodations were immaculate. Our suite was spacious, modern, and very well-maintained, with thoughtful touches that made our stay even more comfortable. Housekeeping did a fantastic job keeping everything spotless throughout our visit. Overall, Domes of Elounda exceeded every expectation. It’s a perfect mix of luxury, relaxation, and top-notch service. We can’t wait to return!
Read More
MR. ANDREI
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Very nice place, very quite. The view is amazing. We loved it.
Sarah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Amazing stay!!
Vanya
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Stunning location with wonderful staff and service. The beach is tranquil with fantastic views of Spinalonga and the perfect place to relax. All of the staff go out of their way to help you have the perfect holiday. Only feedback would be to bring your own or buy tennis balls if you play as the balls from the hotel either get taken / lost ... with the balls left being too bad to play. Also... we did a photo shoot with the inhouse photographer... which was amazing! Her shop is downstairs in the basement and very easy to miss if you dont happen to go to the spa! Would be lovely to have this advertised! Otherwise... the PERFECT holiday. Massive thank you to all of the staff.
Read More
Shani
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

We were given an inaccessible room with many, many stairs and outdated furniture, and it was nothing like the room shown in the photos when we made the reservation. We approached the reception to change the room, but every day they told us it was “under review,” and they didn’t manage to move us to another room, claiming the hotel was fully booked. This was extremely upsetting because this was not the room we had booked. The standard was much lower, and on top of that, it was completely inaccessible, with many, many stairs. We clearly noted in the reservation that we were arriving with two babies and a stroller, and they completely ignored that. It made things very difficult for us and was very upsetting that they didn’t take it into consideration. I do not recommend this hotel.
Read More
TAL
icon-with Partner
with Partner
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Very nice hotel and view. Good food.
Number of reviews per page
20
40

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Others 4 Domes of Elounda, Autograph Collection

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 156 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Domes of Elounda, Autograph Collection

Number of reviews per page
20
40
Top reviews
Merlin
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Should have automatic access to sauna and spa given it’s a spa hotel only access is if you have a treatment for 30 mins and if over they charge you on top of having already paid for a premium treatment
Hannah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Beautiful hotel. We stayed in a suite with a private pool which was excellent. Amazing views out to spinalonga. Lovely restaurants within the resort. Elounda and plaka within short walking distance.
Scott
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Private beach is a hidden gem, facilities are all spotless, staff are very attentive and friendly, food quality is very nice and great selection across all restaurants
Thomas
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Good hotel but excavation / construction happening just behind the villas in October 2025
Cedric
icon-with Partner
with Partner
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The hotel has a beautiful structure. The room was big and clean, but needs some refreshing. The shower was very small and water was going everywhere. We had a private pool but it was not heated and felt too cold as there was no sun in the afternoon. The gym was clean but was not well equipped especially for people targeting weight lifting. The big pool was heated and nice. The private beach was lovely and idilyc with separate areas for kids and adults only. Cooktails and food were extremely expensive and we could see people were avoiding to consume because of that. Night entertainment is poor and it's a pity that the beach bar closes at 6pm. It would be great if the beach bar was open during the night and if prices were more reasonable. The food in the buffet is average. I wouldn't take the half board option again. Even if there were many families with small kids it didn't feel crowded. The hotel has potential to be much better than it is with some improvements.
Read More
Felix
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The best staff ever, they are all SO kind. Truly, we would never forget the people that we met there. And the room was very nice, really nice beach , amazing gym! Good variety of restaurants. Love our private village
Rachael
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

This place has the best beach in the area by far and great service all around. There is a kiosk on their private beach where you can get a ride to Spinalonga Island. It's super convenient, fast and if you have at least 2 people it's the same price as the big, crowded boats out of Plaka or Elounda and it's private so you can come and go as you wish. If you have 4 people (we shared rhe ride with another couple) it's the same price as the big boats. Food and service at Makris and Blend is really super great but otherwise the main buffet restaurant is good but not incredible. Our king room with a private pool was very spacious and comfortable. Check out and check in was easy and the staff was wonderful. We also enjoyed the spa very much! Lots of kids/families so it can be active/loud but they try to set aside spaces for adults as best they can. I still think it's better than an adults only resort mainly for the great beach. It is sooo nice compared to any other one we visitied. There is really no reason to leave. Amazing views of the island from here, too.
Read More
Greg
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Amazing stay. We had a wonderful time as a family with a 3 year old. The beach area was great, lots of beds, shade, calm water and areas for older kids to fish. Great pool area with shaded shallow kids pool. Entertainment shows for kids and music performances as well. Large rooms, lovely bathroom amenities and cot/sofa bed options for kids. Breakfast & dinner buffet was very good quality and variety. Staff everywhere were great and friendly. On site restaurants were of really high quality and some lovely Greek wines on the menu. Is set on a hill so lots of hills but golf buggies can take you around. Area around hotel is quiet and lovely villages of Plaka & Elounda a few mins drive
Read More
Patrick
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Outstanding facility, services, views, beauty, etc etc.
david howard
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Domes was an excellent family holiday destination. Firstly the staff were all incredible, they really couldn't do more for us. The Villa we had, with a pool, was spacious and lovely. The restaurants on site were fantastic, the beach was great, with excellent Watersport options and a short 5 min boat ride to Spinalonga. A short walk to the gorgeous Plaka was a great plus, with its shops, restaurants and beautiful coves to enjoy a dip in. A drink at Isla's followed by a snorkel in the sea. Overall a wonderful stay, highly recommended.
Read More
Eduardo
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Excellent Place
Roop
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Staff, food, rooms, view and beach were all great for my family and our stay!
Isabel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

We visited Domes of Elounda with our 8 month old baby and from the moment we arrived it was amazing. It's so peaceful and serene, the pools are heated and the perfect temperature for a baby and the sea was crystal clear and so inviting. Every member of staff went out of their way to ensure we had a great stay, and they were all amazing with my daughter. It was our first time travelling with a baby and we felt so welcome. There was a cot and high chair in our room when we arrived and high chairs and cutlery/plates/bowls for kids at every restaurant. 10/10 would recommend!
Read More
Sebastian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Really lovely resort and perfect for kids. Staff are so attentive and go out of their way to make you feel welcome and looked after. Will definitely be going back.
Pooja
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Our stay at Domes of Elounda was nothing short of exceptional. From the moment we arrived, the service was outstanding—warm, attentive, and genuinely focused on making every moment of our stay perfect. The staff went above and beyond to ensure we felt welcomed and well cared for. The beach was absolutely stunning—crystal clear waters, soft sand, and a peaceful, private atmosphere that made it feel like our own little slice of paradise. We spent hours lounging and swimming, enjoying the incredible views and calm sea. The food was a true highlight. Every meal was fresh, beautifully presented, and full of authentic Cretan and international flavours. Whether it was the breakfast buffet or the à la carte dinners, everything we tried was delicious. The variety and quality were consistently impressive. The accommodations were immaculate. Our suite was spacious, modern, and very well-maintained, with thoughtful touches that made our stay even more comfortable. Housekeeping did a fantastic job keeping everything spotless throughout our visit. Overall, Domes of Elounda exceeded every expectation. It’s a perfect mix of luxury, relaxation, and top-notch service. We can’t wait to return!
Read More
MR. ANDREI
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Very nice place, very quite. The view is amazing. We loved it.
Sarah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Amazing stay!!
Vanya
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Stunning location with wonderful staff and service. The beach is tranquil with fantastic views of Spinalonga and the perfect place to relax. All of the staff go out of their way to help you have the perfect holiday. Only feedback would be to bring your own or buy tennis balls if you play as the balls from the hotel either get taken / lost ... with the balls left being too bad to play. Also... we did a photo shoot with the inhouse photographer... which was amazing! Her shop is downstairs in the basement and very easy to miss if you dont happen to go to the spa! Would be lovely to have this advertised! Otherwise... the PERFECT holiday. Massive thank you to all of the staff.
Read More
Shani
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

We were given an inaccessible room with many, many stairs and outdated furniture, and it was nothing like the room shown in the photos when we made the reservation. We approached the reception to change the room, but every day they told us it was “under review,” and they didn’t manage to move us to another room, claiming the hotel was fully booked. This was extremely upsetting because this was not the room we had booked. The standard was much lower, and on top of that, it was completely inaccessible, with many, many stairs. We clearly noted in the reservation that we were arriving with two babies and a stroller, and they completely ignored that. It made things very difficult for us and was very upsetting that they didn’t take it into consideration. I do not recommend this hotel.
Read More
TAL
icon-with Partner
with Partner
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Very nice hotel and view. Good food.
Number of reviews per page
20
40