Stella Palace Aqua Park Resort

Hotels
8.8
/10
Very Good
395 reviews

What Guests Say About Their Stay

jessie

10.0
/ 10
Fast check in, very clean room with great air conditioning, lots to see, something for everyone

Verified traveler

10.0
/ 10
First time we’ve ever stayed all inclusive with our kids so we tested the water by booking only 4 nights. Instantly fell in love with this place, so much so that we’re already booked to return next year! Beautiful site full of palm trees, accommodating staff, nice bars and entertainment, good range of buffet food and best cocktails I’ve ever had in an AI! Great waterpark, which (even though shared with the other 3 Stella hotels) only ever had short queues to ride the slides and didn’t feel crazily busy even in peak season. Even at times where it was trickier to get a sunbed there for all 4 of us, there are plenty of tables and chairs in the snack bars too so always somewhere to sit. Lunchtimes really cleared out too, at which point there were plenty of beds available. Can highly recommend the first floor sharing pool rooms. A smaller number of suites share a pool which is a bit quieter than the main pool and there was always space around this pool. The suite itself was great for a family with teens. This room type had two bedrooms, interconnected with a door but totally separate rooms (I.e. not just separated with a partition), each with their own bathroom so plenty of privacy. The only thing that might’ve been a nice extra is to have some sporting activities targeted to teens. There was footie for example for kids up to 12 and then an adults’ one but I think our son would’ve been more confident joining in with older kids his age.

Kpax

10.0
/ 10
Its just this simple, booking and making booking adjustments with Expedia and Stella was super simple both offered amazing customer services. The service and facilties at the Stella hotel were unbelievable, best ive experienced in Europe. The room for 5 was superb large enough space to cover our needs. The staff were phenomenal couldn't be more helpful. The food was a solid 8/10. The water park and the pool facilities were brilliant never over loaded with people even though the hotel was fully booked, enough space for everyone. The local town qas quaint and had enough restaurants and shops to keep the family happy. I'd go back tomorrow. Well done
In the Area
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Analipsi, Chersonisos, Nomós Irakleíou, Crete, Greece, 700 14

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Near Ekklisia Agios Konstantinos
Read More
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What's around Stella Palace Aqua Park Resort

Analipsi, Chersonisos, Nomós Irakleíou, Crete, Greece, 700 14
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Exterior Stella Palace Aqua Park Resort
Exterior 2 Stella Palace Aqua Park Resort

Discover More About Stella Palace Aqua Park Resort

General


Near Ekklisia Agios Konstantinos

Location


When you stay at Stella Palace Aqua Park Resort in Hersonissos, you'll be connected to a shopping center, within a 10-minute drive of Port of Hersonissos and Star Beach Water Park. This all-inclusive hotel is 8.7 mi (14.1 km) from Stalis Beach and 13.7 mi (22 km) from Heraklion Port.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Ekklisia Agios Konstantinos - 4.2 km / 2.6 mi
Marina Beach - 5 km / 3.1 mi
Dinosauria Park - 6 km / 3.7 mi
Convention Centre Creta Maris - 6.4 km / 4 mi
Aquaworld Aquarium - 6.7 km / 4.1 mi
Sarakino - 6.8 km / 4.2 mi
Port of Hersonissos - 7 km / 4.4 mi
Gouves Beach - 7.1 km / 4.4 mi
St. Paraskevi Church - 7.1 km / 4.4 mi
Labyrinth Park - 8 km / 5 mi
Star Beach Water Park - 8.2 km / 5.1 mi
Acqua Plus Water Park - 8.5 km / 5.3 mi
Lychnostatis - 8.7 km / 5.4 mi
Crete Golf Club - 9.6 km / 5.9 mi
Watercity Waterpark - 11.5 km / 7.2 mi

The preferred airport for Stella Palace Aqua Park Resort is Nikos Kazantzakis Airport (HER) - 19.7 km / 12.3 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Hersonissos? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Dining


Enjoy international cuisine at Poseidon, one of the hotel's 6 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 4 bars/lounges, or 3 poolside bars.

Rooms


Make yourself at home in one of the 240 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and electric kettles.

All facilities in Stella Palace Aqua Park Resort

Swimming Pool Stella Palace Aqua Park Resort
Swimming Pool
Entertainment Facility Stella Palace Aqua Park Resort
Entertainment Facility
Fitness Center Stella Palace Aqua Park Resort
Fitness Center
Common Space Stella Palace Aqua Park Resort
Common Space
Exterior Stella Palace Aqua Park Resort
Exterior

Things to Do

  • Shops
  • Waterpark
  • Private beach
  • Turkish bath
  • Fitness center
  • Beach umbrella
  • TV lounge
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Waterslide
  • Sun loungers

Sports and Recreations

  • Beach volleyball
  • Basketball
  • Game room
  • Volleyball
  • Golf cart
  • Mini golf
  • Pool or Snooker
  • Tennis court

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Wedding service
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Smoking area
  • Banquet
  • Parking
  • Terrace

Nearby Facilities

  • Souvenir shop
  • Grocery
  • Hair salon

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Limo or town car service
  • Storage

Food and Drinks

  • Nightclub
  • Snack bar

Kids and Pets

  • Babysitting
  • Children facilities

Connectivity

  • Free WiFi
  • Internet point

Accessibilty

  • Accessible path of travel

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in Stella Palace Aqua Park Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

Pets Not Allowed

Professional property host/manager, On bay

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Available rooms at Stella Palace Aqua Park Resort
240
Number of floors in Stella Palace Aqua Park Resort
2
Another facilities in Stella Palace Aqua Park Resort
Shops, Waterpark, Private beach, Turkish bath, Fitness center

Frequently asked question in Stella Palace Aqua Park Resort

What are available facilities at Stella Palace Aqua Park Resort?
There are top facilites at Stella Palace Aqua Park Resort such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Stella Palace Aqua Park Resort?
The standard check-in time at Stella Palace Aqua Park Resort is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Stella Palace Aqua Park Resort?
Stella Palace Aqua Park Resort is a 5.0-star hotel.
How many floors does Stella Palace Aqua Park Resort have?
Stella Palace Aqua Park Resort has 2 floors.
How many rooms are available at Stella Palace Aqua Park Resort?
Stella Palace Aqua Park Resort has 240 rooms in total.
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More Reviews from Other Guests in Stella Palace Aqua Park Resort

8.8
Very Good
From 395 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

7.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Stella Palace Aqua Park Resort

Number of reviews per page
20
40
Top reviews
Devan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing resort with beautiful pools, ample seating and an awesome water park. The food left a little to be desired though.
jessie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Fast check in, very clean room with great air conditioning, lots to see, something for everyone
Rony
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Was our 3rd year visiting a big all-inclusive resort in Crete (different hotel every-time). So we have some comparison. Booked 2 standard rooms for 2+3. We asked for the rooms to be close and indeed received adjacent rooms. Both rooms were the same, with 1 double bed and 1 single bed. Rooms were spacious even for 3 with a nice balcony towards the pool. Bathroom and shower were also spacious and comfortably designed. However- the drain in the shower was a bit clogged, the water went overboard. We asked to be fixed and they did immediately. Also, the current is changing in pressure and temp every min’ in all hours of the day, with no control from our side. All of the sudden- weak and very hot for a few seconds&back to normal. Also, almost every night there was loud music from the bar by the pool, either a regular dj or a live band. We were not that close to the bar, and yet heard the music very loudly in the room with closed doors until 23-midnight. I am a light sleeper and needed earplugs for an hour or 2, since we went to sleep around 22. Also, only upon arrival we found out that the a-la-carte restaurants are not included in the all-inclusive package if you stay less than 5 nights (we stayed 4). It is probably mentioned somewhere but I did not see that info when booking with hotels.com. It was rather disappointing since the price per night is high, and we did not plan on paying extra for dinner for 5. On the other hand, did not want to eat at the same buffet 4 nights
Read More
Sammy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Amazing food
Marisa
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Food was average. Water park was good. Our rooms had an issue, so spent one night at n another room and had to move. Would recommend if you have kids.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

First time we’ve ever stayed all inclusive with our kids so we tested the water by booking only 4 nights. Instantly fell in love with this place, so much so that we’re already booked to return next year! Beautiful site full of palm trees, accommodating staff, nice bars and entertainment, good range of buffet food and best cocktails I’ve ever had in an AI! Great waterpark, which (even though shared with the other 3 Stella hotels) only ever had short queues to ride the slides and didn’t feel crazily busy even in peak season. Even at times where it was trickier to get a sunbed there for all 4 of us, there are plenty of tables and chairs in the snack bars too so always somewhere to sit. Lunchtimes really cleared out too, at which point there were plenty of beds available. Can highly recommend the first floor sharing pool rooms. A smaller number of suites share a pool which is a bit quieter than the main pool and there was always space around this pool. The suite itself was great for a family with teens. This room type had two bedrooms, interconnected with a door but totally separate rooms (I.e. not just separated with a partition), each with their own bathroom so plenty of privacy. The only thing that might’ve been a nice extra is to have some sporting activities targeted to teens. There was footie for example for kids up to 12 and then an adults’ one but I think our son would’ve been more confident joining in with older kids his age.
Read More
Louise
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Amazing hotel, cannot wait to return another year!
Kpax
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Its just this simple, booking and making booking adjustments with Expedia and Stella was super simple both offered amazing customer services. The service and facilties at the Stella hotel were unbelievable, best ive experienced in Europe. The room for 5 was superb large enough space to cover our needs. The staff were phenomenal couldn't be more helpful. The food was a solid 8/10. The water park and the pool facilities were brilliant never over loaded with people even though the hotel was fully booked, enough space for everyone. The local town qas quaint and had enough restaurants and shops to keep the family happy. I'd go back tomorrow. Well done
Read More
David
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Loved this place. Food excellent, great for kids and adults too. One of our new favourite places.
Elad
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The main attraction is the water park which is excellent. The breakfast and the service at breakfast and lunch was very good. The shows were ok, though the movie screenings are pretty bad because their screen is defective and they decide to do the movie screenings when the sun is pointing right at the screen so you can't see anything. They didn't come and clean our room during our entire stay. Both showers leak like crazy meaning anytime you take a shower you basically flood the room. When I begged them weeks in advance for a reservation to their high-end restaurant for my 20th anniversary they told me that they can't make a reservation without a room number (even though I had booked the hotel and already paid). They said they would get me a reservation at this restaurant when I arrived and I made sure they understood the importance. They lied. They were full for all of the restaurants and would not provide us with a reservation there. They tried to sit us at their greek restaurant by the pool, which is wholly inappropriate for an anniversary dinner and after a lot of back and forths they called me back and gave us reservations at their asian restaurant for 9pm (which is quite late for us). We arrive at 9pm and we see the restaurant is practically empty. They could have easily given us reservations but they were completely inflexible. Really spoiled out entire experience for us for no reason.
Read More
Jonathan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

All great, One warning (as we didn't see this in the information) when booking the all inclusive package, and you prefer to go to a restaurant rather than buffet. (The buffet wasn't the best to be honest in our opinion) You are limited to the amount of times you can eat in the restaurants in the evenings within the package. You can however book and pay extra to go to more restaurants. This was a bit disappointing but it was overall still a great stay. Staff were amazing, especially with a young child.
Read More
Miluska
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

The scuba instructor was… let’s say not always the most customer centric. Not a hotel staff but they sub contracted
Martin
icon-with Partner
with Partner
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Beautiful resort with super friendly and helpful staff. The water park looks amazing for kids (and adults too). Plenty of areas for adults to relax too. Only improvement is Netflix needs to be added to the TVs in bedrooms, the existing selection of mainly news channels is awful
RICKY
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Fantastic place... amazing food. Only if we had come last week of October then weather would have been nicer and kids would have enjoyed waterpark
Nilesh
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Overall really good, just a little disappointed with the quantity and variety of food options at the buffet restaurant. It’s probably the smallest selection Ive had but what was there was very good, just would’ve like more choice as some of our group had restricted diets and we’ve always had a good selection to choose from
Claire
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Lovely property, not much going on outside. Also as it's such a big hotel it is very busy. Pounding music round the pool every day was unavoidable and not so relaxing. It was very clean and staff were great but wouldn't return.
Heather
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Be aware when booking, if you select a pool view room type, the hotel cannot guarantee this - even although this is what you’ve paid for. We had ants in our bathroom, there was no infant cot bed when we arrived, nor when we changed room. The food was extremely repetitive and not as much variety as other all inclusive hotels. Restaurant staff were lovely and friendly. Reception staff ultimately resolved some of our issues but not without a lot of push back and arguing. Pool area was great, grounds were lovely, water park was fun and a la carte restaurants were good. There were lots of issues that could have been resolved with more attention prior to our arrival (knowing we had an infant so not putting us up two flights of stairs, checking the bathroom for leaks, checking the patio door to ensure it locked, thinking that if we had a cot bed in one room then we’d need it again after we changed rooms, spotting the hundreds of ants that were on the floor etc). Overall, nice property but won’t be returning.
Read More
Mariano
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Julie
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Not a great location but hotel was nice, clean, well maintained and the entertainment was pretty good each night. Staff were really friendly and were always happy to help. The staff are the hotels best asset.
Rita
icon-Leisure
Leisure
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Loved most aspects of the hotel, very clean and friendly staff. Room are spacious and well thought about. Kids splash area was great fun.
Number of reviews per page
20
40

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Exterior 4 Stella Palace Aqua Park Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 395 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

7.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Stella Palace Aqua Park Resort

Number of reviews per page
20
40
Top reviews
Devan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing resort with beautiful pools, ample seating and an awesome water park. The food left a little to be desired though.
jessie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Fast check in, very clean room with great air conditioning, lots to see, something for everyone
Rony
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Was our 3rd year visiting a big all-inclusive resort in Crete (different hotel every-time). So we have some comparison. Booked 2 standard rooms for 2+3. We asked for the rooms to be close and indeed received adjacent rooms. Both rooms were the same, with 1 double bed and 1 single bed. Rooms were spacious even for 3 with a nice balcony towards the pool. Bathroom and shower were also spacious and comfortably designed. However- the drain in the shower was a bit clogged, the water went overboard. We asked to be fixed and they did immediately. Also, the current is changing in pressure and temp every min’ in all hours of the day, with no control from our side. All of the sudden- weak and very hot for a few seconds&back to normal. Also, almost every night there was loud music from the bar by the pool, either a regular dj or a live band. We were not that close to the bar, and yet heard the music very loudly in the room with closed doors until 23-midnight. I am a light sleeper and needed earplugs for an hour or 2, since we went to sleep around 22. Also, only upon arrival we found out that the a-la-carte restaurants are not included in the all-inclusive package if you stay less than 5 nights (we stayed 4). It is probably mentioned somewhere but I did not see that info when booking with hotels.com. It was rather disappointing since the price per night is high, and we did not plan on paying extra for dinner for 5. On the other hand, did not want to eat at the same buffet 4 nights
Read More
Sammy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Amazing food
Marisa
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Food was average. Water park was good. Our rooms had an issue, so spent one night at n another room and had to move. Would recommend if you have kids.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

First time we’ve ever stayed all inclusive with our kids so we tested the water by booking only 4 nights. Instantly fell in love with this place, so much so that we’re already booked to return next year! Beautiful site full of palm trees, accommodating staff, nice bars and entertainment, good range of buffet food and best cocktails I’ve ever had in an AI! Great waterpark, which (even though shared with the other 3 Stella hotels) only ever had short queues to ride the slides and didn’t feel crazily busy even in peak season. Even at times where it was trickier to get a sunbed there for all 4 of us, there are plenty of tables and chairs in the snack bars too so always somewhere to sit. Lunchtimes really cleared out too, at which point there were plenty of beds available. Can highly recommend the first floor sharing pool rooms. A smaller number of suites share a pool which is a bit quieter than the main pool and there was always space around this pool. The suite itself was great for a family with teens. This room type had two bedrooms, interconnected with a door but totally separate rooms (I.e. not just separated with a partition), each with their own bathroom so plenty of privacy. The only thing that might’ve been a nice extra is to have some sporting activities targeted to teens. There was footie for example for kids up to 12 and then an adults’ one but I think our son would’ve been more confident joining in with older kids his age.
Read More
Louise
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Amazing hotel, cannot wait to return another year!
Kpax
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Its just this simple, booking and making booking adjustments with Expedia and Stella was super simple both offered amazing customer services. The service and facilties at the Stella hotel were unbelievable, best ive experienced in Europe. The room for 5 was superb large enough space to cover our needs. The staff were phenomenal couldn't be more helpful. The food was a solid 8/10. The water park and the pool facilities were brilliant never over loaded with people even though the hotel was fully booked, enough space for everyone. The local town qas quaint and had enough restaurants and shops to keep the family happy. I'd go back tomorrow. Well done
Read More
David
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Loved this place. Food excellent, great for kids and adults too. One of our new favourite places.
Elad
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The main attraction is the water park which is excellent. The breakfast and the service at breakfast and lunch was very good. The shows were ok, though the movie screenings are pretty bad because their screen is defective and they decide to do the movie screenings when the sun is pointing right at the screen so you can't see anything. They didn't come and clean our room during our entire stay. Both showers leak like crazy meaning anytime you take a shower you basically flood the room. When I begged them weeks in advance for a reservation to their high-end restaurant for my 20th anniversary they told me that they can't make a reservation without a room number (even though I had booked the hotel and already paid). They said they would get me a reservation at this restaurant when I arrived and I made sure they understood the importance. They lied. They were full for all of the restaurants and would not provide us with a reservation there. They tried to sit us at their greek restaurant by the pool, which is wholly inappropriate for an anniversary dinner and after a lot of back and forths they called me back and gave us reservations at their asian restaurant for 9pm (which is quite late for us). We arrive at 9pm and we see the restaurant is practically empty. They could have easily given us reservations but they were completely inflexible. Really spoiled out entire experience for us for no reason.
Read More
Jonathan
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

All great, One warning (as we didn't see this in the information) when booking the all inclusive package, and you prefer to go to a restaurant rather than buffet. (The buffet wasn't the best to be honest in our opinion) You are limited to the amount of times you can eat in the restaurants in the evenings within the package. You can however book and pay extra to go to more restaurants. This was a bit disappointing but it was overall still a great stay. Staff were amazing, especially with a young child.
Read More
Miluska
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

The scuba instructor was… let’s say not always the most customer centric. Not a hotel staff but they sub contracted
Martin
icon-with Partner
with Partner
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Beautiful resort with super friendly and helpful staff. The water park looks amazing for kids (and adults too). Plenty of areas for adults to relax too. Only improvement is Netflix needs to be added to the TVs in bedrooms, the existing selection of mainly news channels is awful
RICKY
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Fantastic place... amazing food. Only if we had come last week of October then weather would have been nicer and kids would have enjoyed waterpark
Nilesh
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Overall really good, just a little disappointed with the quantity and variety of food options at the buffet restaurant. It’s probably the smallest selection Ive had but what was there was very good, just would’ve like more choice as some of our group had restricted diets and we’ve always had a good selection to choose from
Claire
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Lovely property, not much going on outside. Also as it's such a big hotel it is very busy. Pounding music round the pool every day was unavoidable and not so relaxing. It was very clean and staff were great but wouldn't return.
Heather
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Be aware when booking, if you select a pool view room type, the hotel cannot guarantee this - even although this is what you’ve paid for. We had ants in our bathroom, there was no infant cot bed when we arrived, nor when we changed room. The food was extremely repetitive and not as much variety as other all inclusive hotels. Restaurant staff were lovely and friendly. Reception staff ultimately resolved some of our issues but not without a lot of push back and arguing. Pool area was great, grounds were lovely, water park was fun and a la carte restaurants were good. There were lots of issues that could have been resolved with more attention prior to our arrival (knowing we had an infant so not putting us up two flights of stairs, checking the bathroom for leaks, checking the patio door to ensure it locked, thinking that if we had a cot bed in one room then we’d need it again after we changed rooms, spotting the hundreds of ants that were on the floor etc). Overall, nice property but won’t be returning.
Read More
Mariano
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Julie
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Not a great location but hotel was nice, clean, well maintained and the entertainment was pretty good each night. Staff were really friendly and were always happy to help. The staff are the hotels best asset.
Rita
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Leisure
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Loved most aspects of the hotel, very clean and friendly staff. Room are spacious and well thought about. Kids splash area was great fun.
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