AC Hotel by Marriott Guatemala City

Pense que era mejor

Clean room, place was good

Clean room

Ok

I rarely leave negative reviews, but future guests should know about my experience. During our 13-night stay, several aspects of this AC Marriott fell well below Marriott standards. The hotel has two guest towers, each with two elevators. During our entire stay, one of the two elevators in our tower was out of service. We often had to use the emergency stairs or walk through the lobby to the other tower, where the only working elevator also served housekeeping and deliveries, causing frequent delays. The lobby was left dark every night. The restaurant was a major disappointment: poor food quality and waitstaff who appeared inadequately trained. The parking gates repeatedly failed to open automatically, requiring assistance almost every time we entered or exited. Some carpets and floors throughout the hotel were also dirty and in need of maintenance. I contacted hotel management before posting this review. They apologized, which I appreciate, and I hope they take meaningful action because this hotel has an outstanding location in Cayalá and the potential to deliver the quality experience guests expect from the Marriott brand. Unfortunately, these were not isolated incidents—they were consistent throughout our entire stay.. I WILL STAY AT THIS HOTEL NEXT TRIP TO GUATEMALA. It is the only one in Cayala which is the best sector to stay in Guatemala City. I accept their apology, sure they will improve soon.

I have being Staying at The AC Marriott in Guatemala for the past 6 years, I think the rooms need improvement, the mattress in the sofa bed was horrible, but the staff help us by putting a mattress cover on top

Breakfast its good, everything its good

Great place and staff.

Excelente atención y tiene una ubicación perfecta.

Great location at Ciudad Cayalá! Rooms are modern and clean but in the smaller size for sure. Breakfast was great and staff was always attentive.

No tengo ningún mal comentario de ellos me parece muy bien todo

The staff at the hotel is very friendly and helpful. Location is great and has access to great restaurants and stores without having to drive. Beautiful view of the city. Parking was included and very easy to get to. Overall, a great hotel.

We did not eat breakfast.

En este hotel siempre nos va lindo! En esta ocasión ocurrió que el teléfono de la habitación no funcionaba y necesitaban hacer un cargo a la tarjeta que por un error a la hora del check in, no se hizo completo. Me di cuenta de esta transacción por una alerta de mi banco. Sin problema que hicieran el cargo, pero por temas de seguridad, se agradece una llamada o en su defecto un mensaje a mi correo o WhatsApp. Todos estos datos son proporcionados cuando uno hace la reservación, no veo por qué no fue posible contactarme.

The property was in a well centralized area walking distance to a majority of shops, restaurants, and ice cream shops. Very modern and clean hotel rooms. Staff was very nice!

Clean room!!!

El desayuno es Regular le falta sazón a la comida mala calidad y el servio de limpieza llego abrir la habitación sin permiso mientras yo dormía aun habiendo puesto el cartel de no molestar. Las chicas de recepción muy amables excelente servicio. En el parqueo no podía salir el tiket me daba invalido hasta q llego 10 minutos después el vigilante a habrír la pluma . La habitación muy bonita limpia y agradable.

Elevetors where too slow

Everything was clean and very organized z

Best Hotel in Guatemala City! The food was very delicious and rooms are very clean.