What do past guests say about Hotel Mercy?

Hotel Mercy is well-known for its Room Comfort, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Hotel Mercy

Name: Hotel Mercy
Address: 7ma calle 07017, San juan la laguna, solola, Municipio de San Juan La Laguna, Sololá, Guatemala, 07017, 7ma calle 07017, Sololá, 07017, Guatemala
Rating: 8

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8.0

/10

Very Good

73 reviews

What Guests Say About Their Stay

CAROLINA

10.0

/ 10

La habitación estaba muy limpia, sentimos mucho calor pero ayudaba un ventilador. El personal fue amable y me dejaron hacer check out dos horas y media después por un poco precio. La zona es tranquila.

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Marco

10.0

/ 10

This hotel is a great option with a top location. The room was big enough, the staff very friendly and the included breakfast was a nice feature. The town is tiny and you can walk anywhere, but we discovered a shortcut behind the property that took us to the pier, that was very useful on our way back to Panajachel.

Kristen

10.0

/ 10

Room 1 has a good view of the lake and patio furniture for the perfect evening drink.

In the Area

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7ma calle 07017, San juan la laguna, solola, Municipio de San Juan La Laguna, Sololá, Guatemala, 07017

Main Facilities

WiFi

Staying at Hotel Mercy is a good choice when you are visiting Municipio de San Juan La Laguna.

What's around Hotel Mercy

7ma calle 07017, San juan la laguna, solola, Municipio de San Juan La Laguna, Sololá, Guatemala, 07017

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Discover More About Hotel Mercy

General
Near CHIYA Art Gallery

Location
Located in San Juan La Laguna, Hotel Mercy is in the historical district, within a 5-minute walk of Lake Atitlán and Calle del Café. This hotel is 0.3 mi (0.5 km) from Calle de las Artes and 0.3 mi (0.5 km) from La Calle de los Sombreros.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Lake Atitlán - 0.3 km / 0.2 mi
Calle del Café - 0.4 km / 0.2 mi
Calle de las Artes - 0.5 km / 0.3 mi
La Calle de los Sombreros - 0.5 km / 0.3 mi
CHIYA Art Gallery - 0.5 km / 0.3 mi
Xunah Kaab Honey Farm - 0.7 km / 0.4 mi
La Voz Coffee Cooperative - 1.1 km / 0.7 mi
Portal de los Dioses - 1.6 km / 1 mi
Kaqasiiwaan Viewpoint - 1.8 km / 1.1 mi
Church of Saint Peter - 2.1 km / 1.3 mi
Indian Nose Viewpoint - 4.6 km / 2.9 mi
Cerro Tzankujil - 7.3 km / 4.5 mi
Parque de Paz - 20.9 km / 13 mi
St. James the Apostle Church - 22.2 km / 13.8 mi
Central Park - 22.3 km / 13.9 mi

The nearest airports are:
Quetzaltenango (AAZ-Los Altos) - 77.6 km / 48.2 mi
Retalhuleu (RER) - 131.4 km / 81.7 mi
La Aurora Intl. Airport (GUA) - 170.8 km / 106.1 mi

Facilities
This smoke-free hotel offers complimentary parking nearby.

Business Facilities
The front desk is staffed during limited hours.

Dining
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.

Rooms
Make yourself at home in one of the 7 guestrooms. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.

All facilities in Hotel Mercy

Common Space

Lobby

Accommodation Services

Exterior

Bedroom

Food and Drinks

Breakfast
Continental breakfast

Connectivity

Free WiFi

General

Parking

Public Facilities

Smoke-free area

Accommodation Policy & General Information in Hotel Mercy

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, The front desk is open daily from 7:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	WiFi
Check-In / Check-Out Time	From 15:00 - 21:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Mercy	7
Another facilities in Hotel Mercy	Breakfast, Continental breakfast, Free WiFi, Parking, Smoke-free area

Frequently asked question in Hotel Mercy

What are available facilities at Hotel Mercy?

There are top facilites at Hotel Mercy such as WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Mercy?

The standard check-in time at Hotel Mercy is starting from 15:00 - 21:00 while the latest check-out time is at Before 11:00

Does Hotel Mercy provide breakfast?

Yes, Hotel Mercy provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Mercy?

Hotel Mercy is a 2.0-star hotel.

How many rooms are available at Hotel Mercy?

Hotel Mercy has 7 rooms in total.

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More Reviews from Other Guests in Hotel Mercy

Overall Ratings & Reviews Hotel Mercy

Other sources (73)

8.0

Very Good

From 73 reviews

Cleanliness

8.4

Room Comfort

9.2

Service and Facilites

8.0

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Traveler Reviews Hotel Mercy

Number of reviews per page

Top reviews

CAROLINA

Family

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Laura-May

with Partner

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The hotel was undergoing construction during my stay. This was obviously undisclosed and taking place right above my head, starting in the very early hours of the morning. Every time we tried to talk to someone about it to see if they could move us to a new room where it wasn't above our heads, they would say that that day was the last day construction was happening. This wasn't true. The showers are also dodgy with wires showing. The hot water didn't work for half of our stay. They did try to fix it, but then it would only work if the pressure was down extremely low. We still didn't get an offer to switch rooms.

Jennahan

with Partner

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

The view and stay were great overall. Staff was very accommodating

Margaret

with Children

8.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

The hotel room was fine and having the free breakfast was really nice. We needed to communicate with them before we arrived due to a flight delay and we were hoping to get a partial refund for one night as it was refundable before a certain date and we couldn’t arrive on the date planned. However, communication with them was next to impossible, which was really stressful and so we couldn’t change the reservation. It was also really noisy outside the hotel overnight due to things beyond their control like fireworks, roosters, and dogs howling, but worth noting you might want to bring earplugs

Billy

Leisure

8.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

The room was great

ken

Leisure with Partner

8.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Complimentary breakfast was good. Room was okay. The hotwater was very slow running due to the shower head being electric (on demand hot water)

Isaac

8.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

It was a very nice place very quiet. We got there after hours we were able to go in through the back door to the facility. We rang the bell, and the guy gladly came out to help us.

Matthew

with Partner

8.0

/10

Reviewed 36 week(s) ago

Hotels.com verified review

The hotel is nice and customer service is great. One downfall is that you must shower during daylight to get hot water. There is also not much insulation in the walls, and lots of barking dogs around. But for the price its a nice place.

Marco

with Partner

10.0

/10

Reviewed 37 week(s) ago

Hotels.com verified review

Kristen

Leisure with Friends

10.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Room 1 has a good view of the lake and patio furniture for the perfect evening drink.

CHRISTINE

Leisure with Partner

4.0

/10

Reviewed 46 week(s) ago

Expedia Group verified review

They overcharged for our laundry service by four times the amount. There was hair in the room on the floor like it was uncleaned. The front desk recommendation a company for indian nose hike that picked us up at the hotel. IT WAS a single man in a tuc Tuc that took us up the mountain in the dark. We walked up the mountain in the woods in the dark full of trash. He made us walk thirty feet of head going up the mountain and never even knew how to get to Indian Nose. Even though he said he does this every day.It felt like we were gonna be robbed until we told him we had a knife and knew how to fight and was a boxer. He was messaging people in the woods. And took us almost down the wrong path on the way back down the mountain and was holding sticks in his hand that were two feet long. We felt Very unsafe.

angel

Leisure with Partner

10.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Staff was very nice and hard working. Breakfast was really good included with price of room but you can add to it for additional cost. It was well cooked. Very nice view. It seems they are renovating and expanding hotel. No AC or tv but the view was amazing

Gerardo

Leisure with Friends

8.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Really great place

Norma p

Leisure

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

I enjoyed staying at Mercy Hotel the staff were very kindly and welcoming to me. I highly recommend you for your next trip in San Juan La Laguna.

Jepser

Leisure Family

6.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

The only 2 things, room was very hot day and night, and they are not ready for power outage, if they're able to do something about this I would definitely come back to stay again...

MIGUEL

Leisure with Partner

10.0

/10

Reviewed 62 week(s) ago

Expedia Group verified review

Great Custumer Service

Poonam Preet K

Leisure Family

8.0

/10

Reviewed 69 week(s) ago

Expedia Group verified review

We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!

Carolyn

Leisure with Partner

2.0

/10

Reviewed 72 week(s) ago

Expedia Group verified review

Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.

Sandra

10.0

/10

Reviewed 77 week(s) ago

Expedia Group verified review

Muy bonito Hotel, amable atención.

Fizza

2.0

/10

Reviewed 77 week(s) ago

Expedia Group verified review

The wifi doesnt work, no one speaks englisb

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.