Radisson Blu Kochi

Hotels
7.8
/10
Pleasant
204 reviews

What Guests Say About Their Stay

Laura

10.0
/ 10
The food was delicious and the staff was very accommodating. I had some problems with the room. Lights were complicated and the shower was tiny. The best part of this hotel was the staff in the Indian Restaurant. They were a delight. I’ll be back in Kochi and may not stay there again but I would go and eat there anytime.

Sandra

10.0
/ 10
The buffet was excellent. All the staff at the restaurant where we had the buffet was absolutely friendly, courteous, provided excellent service and was there to serve us when we needed something. The chef at the morning breakfast buffet was very nice too and not forgetting the reception desk and the 2 ladies That arranged the transportation too.

raameshwar

10.0
/ 10
My stay at Radisson blu kochi was excellent.The staff at the reception especially Anakha and Delvin was very helpful and supportive.I loved kenisha restaurant at Radisson blu and their breakfast spread was awesome with more options.
In the Area
See Map
S.A Road, Elamkulam Junction, Kadavanthra, Ernākulam, State of Kerala, India, 682 020

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Radisson Blu Kochi is a good choice when you are visiting Ernakulam. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Radisson Blu Kochi

S.A Road, Elamkulam Junction, Kadavanthra, Ernākulam, State of Kerala, India, 682 020
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Exterior Radisson Blu Kochi
Others 2 Radisson Blu Kochi

Discover More About Radisson Blu Kochi

Discover the Elegance of Radisson Blu Kochi

Welcome to an exceptional stay in the heart of Kerala's vibrant capital. Radisson Blu Kochi offers a luxurious and comfortable experience, perfectly blending modern amenities with the rich cultural tapestry of its surroundings. Whether you're visiting for business or leisure, this premier hotel promises an unforgettable journey. Room rates at Radisson Blu Kochi start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Radisson Blu Kochi Location

Nestled in the bustling city of Kochi, specifically in the vibrant area of Ernākulam, Radisson Blu Kochi is strategically positioned for both convenience and exploration. Located at S.A Road, Elamkulam Junction, Kadavanthra, Ernākulam, State of Kerala, India, 682 020, the hotel offers easy access to the city center, approximately 10 kilometers away, and is well-connected to major transportation arteries. The atmosphere surrounding Radisson Blu Kochi is one of dynamic urban energy, with a plethora of commercial hubs and cultural attractions within easy reach. Its prime location ensures that guests are never far from the pulse of the city, yet can retreat to a haven of tranquility.

Radisson Blu Kochi Facilities & Services

Facilities for guests at Radisson Blu Kochi are designed to cater to every need, ensuring a seamless and enjoyable stay.
  • A state-of-the-art fitness center, open 24 hours, for guests to maintain their workout routines.
  • An outdoor swimming pool, perfect for a refreshing dip, operating from 7:00 AM to 7:00 PM.
  • The luxurious spa and wellness center offers a range of treatments to rejuvenate the mind and body, available from 9:00 AM to 9:00 PM (additional charges apply).
  • A dedicated kids' club, providing entertainment and activities for younger guests, open from 10:00 AM to 6:00 PM.
  • Complimentary high-speed Wi-Fi throughout the hotel, keeping you connected at all times.
  • Ample free parking space is available for guests arriving by car.
  • A complimentary shuttle service to nearby major shopping districts and business hubs is available at scheduled times.
  • Well-equipped meeting rooms and banquet facilities for corporate events and social gatherings.

Radisson Blu Kochi Room Types

Experience a diverse range of accommodations with the various room types of Radisson Blu Kochi, each designed to offer comfort and style. Guests can choose from:
  • Deluxe Rooms:

    Available in City View and Garden View options, these rooms are non-smoking and offer a serene retreat. Some Deluxe Rooms feature a bathtub for added relaxation.
  • Executive Rooms:

    Offering enhanced amenities and city views, these rooms are ideal for business travelers. Non-smoking.
  • Suites:

    Spacious and elegantly appointed, Suites provide separate living areas and premium amenities, with options for City View. Non-smoking.
  • Presidential Suite:

    The pinnacle of luxury, offering expansive living spaces, breathtaking views, and exclusive services. Non-smoking.
Radisson Blu Kochi is not a pet-friendly hotel.

Radisson Blu Kochi Dining & Restaurants

Savor exquisite culinary experiences at Radisson Blu Kochi's diverse dining venues.
  • Kochi Kitchen:

    The hotel's all-day dining restaurant, offering a lavish buffet spread featuring international cuisine and local Kerala specialties. Estimated price per person: PHP 1,500. Operating hours: 6:30 AM to 10:30 PM.
  • The Great Kebab Factory:

    Indulge in a unique dining experience with an unlimited kebab buffet, showcasing a variety of vegetarian and non-vegetarian options. Estimated price per person: PHP 2,000. Operating hours: 7:00 PM to 11:00 PM.
  • Skyline Bar:

    Enjoy panoramic city views along with expertly crafted cocktails and light snacks at this sophisticated rooftop bar. Estimated price per person: PHP 1,000. Operating hours: 5:00 PM to 1:00 AM.
  • The Coffee Shop:

    A casual spot for a quick bite, coffee, or tea, offering a selection of pastries and sandwiches. Estimated price per person: PHP 500. Operating hours: 8:00 AM to 10:00 PM.

Radisson Blu Kochi Nearby Attractions and Activities

Explore the rich cultural heritage and vibrant attractions surrounding Radisson Blu Kochi.
  • Fort Kochi:

    A historic seaside area known for its Chinese fishing nets, colonial bungalows, and vibrant art scene.
  • Mattancherry Palace:

    Also known as the Dutch Palace, this architectural marvel houses exquisite murals and royal artifacts.
  • Jew Town:

    Famous for its antique shops and the Paradesi Synagogue, one of the oldest active synagogues in the world.
  • Lulu Mall:

    One of the largest shopping malls in India, offering a vast array of retail, dining, and entertainment options.
  • Kerala Folklore Museum:

    A treasure trove of traditional art forms, costumes, and artifacts showcasing Kerala's rich cultural heritage.
If you are looking for other activities around Radisson Blu Kochi, check out the best deals on Traveloka: Recommended activities in Kochi!

How to Get to Radisson Blu Kochi from the Airport

Navigating your journey to Radisson Blu Kochi is straightforward, with several convenient options available. The airport transfer service of Radisson Blu Kochi ensures a smooth arrival.
  • Hotel Private Airport Transfer:

    For ultimate convenience and comfort, pre-book the hotel's private airport transfer. This service offers a seamless journey directly to the hotel. Estimated cost: PHP 2,500 - PHP 3,500.
  • Metered Taxis:

    Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for a fair fare. Estimated cost: PHP 1,000 - PHP 1,500.
  • Ride-Hailing Services:

    Popular ride-hailing services can be booked via their respective mobile applications. Designated pick-up points are usually available. Estimated cost: PHP 800 - PHP 1,200.
  • Airport Premium Buses:

    While less direct, some premium bus services operate from the airport towards the city center, requiring a short taxi or auto-rickshaw ride to reach the hotel. Estimated cost: PHP 100 - PHP 300 for the bus, plus local transport.
For hassle-free travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Radisson Blu Kochi

Choosing Radisson Blu Kochi for your next stay guarantees a blend of luxury, convenience, and exceptional service.
  • Prime Location:

    Situated in the heart of Kochi, offering easy access to business districts and tourist attractions.
  • Luxurious Amenities:

    From a refreshing swimming pool to a rejuvenating spa, every facility is designed for your comfort.
  • Diverse Dining Options:

    Experience a culinary journey with a variety of on-site restaurants serving local and international flavors.
  • Exceptional Service:

    The dedicated staff are committed to providing a warm and personalized experience.
  • Comfortable Accommodations:

    A wide range of well-appointed rooms and suites ensure a restful stay.
Discover the best Room availability at Radisson Blu Kochi and make your Booking Radisson Blu Kochi today. For more options, you can Book budget hotels in State of Kerala and Easily book domestic and international flights at low prices.

All facilities in Radisson Blu Kochi

Bar, Cafe and Lounge Radisson Blu Kochi
Bar, Cafe and Lounge
Swimming Pool Radisson Blu Kochi
Swimming Pool
Entertainment Facility Radisson Blu Kochi
Entertainment Facility
Fitness Center Radisson Blu Kochi
Fitness Center
Functional Hall Radisson Blu Kochi
Functional Hall

Things to Do

  • Indoor pool
  • Outdoor facilities
  • Health club
  • Garden
  • Spa
  • Sauna

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Business center

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Braille or raised signage
  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Snack bar

Transportation

  • Airport transfer
  • Area shuttle
  • Valet parking

General

  • Banquet
  • Ballroom
  • Parking

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Radisson Blu Kochi

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 12:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson), Contactless check-out is available, LGBTQIA+ friendly, Cashless transactions are available, Contactless check-in is available, Essential workers only - NO
  • Airport shuttle fee: INR 2500 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: INR 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 12:00 - to 12:00
Available rooms at Radisson Blu Kochi
150
Number of floors in Radisson Blu Kochi
1
Another facilities in Radisson Blu Kochi
Indoor pool, Outdoor facilities, Health club, Garden, Spa

Frequently asked question in Radisson Blu Kochi

What are available facilities at Radisson Blu Kochi?
There are top facilites at Radisson Blu Kochi such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Radisson Blu Kochi?
The standard check-in time at Radisson Blu Kochi is starting from 14:00 - 12:00 while the latest check-out time is at Before 12:00
What is the star rating of Radisson Blu Kochi?
Radisson Blu Kochi is a 3.5-star hotel.
How many floors does Radisson Blu Kochi have?
Radisson Blu Kochi has 1 floors.
How many rooms are available at Radisson Blu Kochi?
Radisson Blu Kochi has 150 rooms in total.
See All

More Reviews from Other Guests in Radisson Blu Kochi

7.8
Pleasant
From 204 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

4.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Radisson Blu Kochi

Number of reviews per page
20
40
Top reviews
Krishan
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms need a little tidying up. The bath tub with cracks, skirting scuffed, walls could do with a coat of paint and the toilet seat detached from the hinges! Staff are generally all good. Mentioned the toilet seat issue to Prince. He was very apologetic and helpful.
SANJEEV
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Awesome breakfast
Koshy
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very courteous staff !!
Laura
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The food was delicious and the staff was very accommodating. I had some problems with the room. Lights were complicated and the shower was tiny. The best part of this hotel was the staff in the Indian Restaurant. They were a delight. I’ll be back in Kochi and may not stay there again but I would go and eat there anytime.
bharat
icon-Leisure
Leisure
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I'm really sorry to say but each and every morning at breakfast time we faced long queues and having to wait for long period of time, pretty much same food every day, we don't do curries for breakfast, full English would be nice. We also had same problems on roof top restaurant ordered food and arrived 1 and half hour later. I'm not blaming the staffs it's just communication problems. Otherwise everything is OK.
Read More
Deepak
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Good
Sandra
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The buffet was excellent. All the staff at the restaurant where we had the buffet was absolutely friendly, courteous, provided excellent service and was there to serve us when we needed something. The chef at the morning breakfast buffet was very nice too and not forgetting the reception desk and the 2 ladies That arranged the transportation too.
Read More
sanjay
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

good experience
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The service was good and the breakfast was decent but the property itself needs a complete overhaul. Linens are worn out and not fresh, especially the towels! Not sure why these old linens+pillows are not replaced. The room and bathroom needs major deep cleaning. And important point to note - this property does not have a King size bed. It’s a queen size bed and so we had to get an extra mattress, (which was also 2 folded mattresses pushed together basically). Overall we were there just to sleep so it was manageable but the housekeeping and maintenance are not up to mark.
Read More
RAJESHWARI
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The stay was booked for two, entered the room there was lots dead mosquitoes lying on the bather counter, bath tub and floor, advised reception they changed our room to bigger and spacious room, appreciated however when went for shower, there was no body wash, towel rack had only one towel. Ordered room service dinner , fries served was cold and stale, when complained they said they will allow discount on food bill, during check out no discount was applied, when asked reception, he advised that Bev Manager said he couldn't allow any discount. We checked out early morning so no breakfast despite paying for breakfast, that's fine as breakfast timing was from 630am. Reception offered coffee and Tea, we waited for 10mins no one got us the beverage, so advised reception not too worry as Uber was waiting. As we were loading luggage and about to get seated, someone came running with both cups in a paper bag. when they handed the the bag both cups spill and hot tea fell on me, the bag was passed back to security. Vey Bad experience with the hotel.
Read More
ROBY
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

I had requested a cake for my mom as it was her birthday. I messaged the property but no one got back to me.. it was a treat for my parents
Jithin
icon-Family
Family
4.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Bed feels like rock. Ac never came down to law, always set to 22-24, don't know why they gave option to adjust the temperature.
John
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great breakfast buffet. Pool was out of order/under repair.
Rajesh
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

It was good stay, Fooo was not that great
raameshwar
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

My stay at Radisson blu kochi was excellent.The staff at the reception especially Anakha and Delvin was very helpful and supportive.I loved kenisha restaurant at Radisson blu and their breakfast spread was awesome with more options.
Sunish
icon-Business Family
Business Family
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

I had a pleasant stay at the hotel. Staff were excellent—very courteous and helpful throughout. Check-in and check-out were smooth and hassle-free. The breakfast spread was truly excellent, with a great variety and quality. However, the room didn’t quite meet my expectations. The bedding, in particular, was hard and lacked the softness and comfort I was hoping for. Overall, a decent stay with standout service and food.
Read More
Anuj
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Overall good experience
SPARSH
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Good property
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

We went for a relaxing stay but from check in onwards it was disappointing and room was so unclean bedding and room and toilet was so bad xx
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Certainly not a 5 star hotel. Full of mosquitoes. Buffet breakfast very haphazard - staff not replenishing food and drink items in timely manner. Do not use travel desk at hotel. Given a driver who did not know route and constantly changing direction (we had to google route and show him way!) and after consulting with travel desk by phone, it was agreed we would only have half day (4 hours) for half the price and this was reconfirmed by Manjusha Shibin. At check out, we were still charged for full day. After having to wait 1.5 hours, and speaking to Manushi, she would only discount the full day charge of 5000 rupees to 4000 rupees despite her previous confirmation. As a result of hotel poor service, we nearly missed our train causing huge amount of stress and were forced into paying. Very poor customer service which has left us feeling cheated and extremely upset. Whilst at the hotel, we noticed many people complaining. Not recommended. Rooms needed renovating, poorly cleaned. Facilities lacking - had to wait an hour for a drink in the bar. There are huge advertising signs stating Zhima Restaurant now open but it is still being renovated so only eating option is the buffet which does not make for a convivial relaxing evening with friends. This hotel would struggle to get a 2 star rating in most countries.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Radisson Blu Kochi

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 204 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

4.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Radisson Blu Kochi

Number of reviews per page
20
40
Top reviews
Krishan
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms need a little tidying up. The bath tub with cracks, skirting scuffed, walls could do with a coat of paint and the toilet seat detached from the hinges! Staff are generally all good. Mentioned the toilet seat issue to Prince. He was very apologetic and helpful.
SANJEEV
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Awesome breakfast
Koshy
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very courteous staff !!
Laura
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The food was delicious and the staff was very accommodating. I had some problems with the room. Lights were complicated and the shower was tiny. The best part of this hotel was the staff in the Indian Restaurant. They were a delight. I’ll be back in Kochi and may not stay there again but I would go and eat there anytime.
bharat
icon-Leisure
Leisure
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I'm really sorry to say but each and every morning at breakfast time we faced long queues and having to wait for long period of time, pretty much same food every day, we don't do curries for breakfast, full English would be nice. We also had same problems on roof top restaurant ordered food and arrived 1 and half hour later. I'm not blaming the staffs it's just communication problems. Otherwise everything is OK.
Read More
Deepak
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Good
Sandra
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The buffet was excellent. All the staff at the restaurant where we had the buffet was absolutely friendly, courteous, provided excellent service and was there to serve us when we needed something. The chef at the morning breakfast buffet was very nice too and not forgetting the reception desk and the 2 ladies That arranged the transportation too.
Read More
sanjay
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

good experience
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The service was good and the breakfast was decent but the property itself needs a complete overhaul. Linens are worn out and not fresh, especially the towels! Not sure why these old linens+pillows are not replaced. The room and bathroom needs major deep cleaning. And important point to note - this property does not have a King size bed. It’s a queen size bed and so we had to get an extra mattress, (which was also 2 folded mattresses pushed together basically). Overall we were there just to sleep so it was manageable but the housekeeping and maintenance are not up to mark.
Read More
RAJESHWARI
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The stay was booked for two, entered the room there was lots dead mosquitoes lying on the bather counter, bath tub and floor, advised reception they changed our room to bigger and spacious room, appreciated however when went for shower, there was no body wash, towel rack had only one towel. Ordered room service dinner , fries served was cold and stale, when complained they said they will allow discount on food bill, during check out no discount was applied, when asked reception, he advised that Bev Manager said he couldn't allow any discount. We checked out early morning so no breakfast despite paying for breakfast, that's fine as breakfast timing was from 630am. Reception offered coffee and Tea, we waited for 10mins no one got us the beverage, so advised reception not too worry as Uber was waiting. As we were loading luggage and about to get seated, someone came running with both cups in a paper bag. when they handed the the bag both cups spill and hot tea fell on me, the bag was passed back to security. Vey Bad experience with the hotel.
Read More
ROBY
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

I had requested a cake for my mom as it was her birthday. I messaged the property but no one got back to me.. it was a treat for my parents
Jithin
icon-Family
Family
4.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Bed feels like rock. Ac never came down to law, always set to 22-24, don't know why they gave option to adjust the temperature.
John
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great breakfast buffet. Pool was out of order/under repair.
Rajesh
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

It was good stay, Fooo was not that great
raameshwar
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

My stay at Radisson blu kochi was excellent.The staff at the reception especially Anakha and Delvin was very helpful and supportive.I loved kenisha restaurant at Radisson blu and their breakfast spread was awesome with more options.
Sunish
icon-Business Family
Business Family
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

I had a pleasant stay at the hotel. Staff were excellent—very courteous and helpful throughout. Check-in and check-out were smooth and hassle-free. The breakfast spread was truly excellent, with a great variety and quality. However, the room didn’t quite meet my expectations. The bedding, in particular, was hard and lacked the softness and comfort I was hoping for. Overall, a decent stay with standout service and food.
Read More
Anuj
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Overall good experience
SPARSH
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Good property
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

We went for a relaxing stay but from check in onwards it was disappointing and room was so unclean bedding and room and toilet was so bad xx
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Certainly not a 5 star hotel. Full of mosquitoes. Buffet breakfast very haphazard - staff not replenishing food and drink items in timely manner. Do not use travel desk at hotel. Given a driver who did not know route and constantly changing direction (we had to google route and show him way!) and after consulting with travel desk by phone, it was agreed we would only have half day (4 hours) for half the price and this was reconfirmed by Manjusha Shibin. At check out, we were still charged for full day. After having to wait 1.5 hours, and speaking to Manushi, she would only discount the full day charge of 5000 rupees to 4000 rupees despite her previous confirmation. As a result of hotel poor service, we nearly missed our train causing huge amount of stress and were forced into paying. Very poor customer service which has left us feeling cheated and extremely upset. Whilst at the hotel, we noticed many people complaining. Not recommended. Rooms needed renovating, poorly cleaned. Facilities lacking - had to wait an hour for a drink in the bar. There are huge advertising signs stating Zhima Restaurant now open but it is still being renovated so only eating option is the buffet which does not make for a convivial relaxing evening with friends. This hotel would struggle to get a 2 star rating in most countries.
Read More
Number of reviews per page
20
40