Amaris Teuku Umar Denpasar

Hotels
Preferred Partner
8.1
/10
Very Good
2,759 reviews

What Guests Say About Their Stay

Staff Friendliness (82)
Bedroom (73)
Distance To City Center (69)
Hotel Area (64)

Made M. S.

9.7
/ 10
All the staff are friendly, very helpful with early check in, clean rooms, can choose smoking or non-smoking rooms, I chose a smoking room with a balcony, cool and comfortable, thank you very much to all the staff, you are all cool👍
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d***h

8.5
/ 10
The rooms are clean, the staff are friendly, the breakfast is also delicious and the location is very strategic.
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Moch R. I.

8.5
/ 10
The staff is very friendly, the service is good, the air conditioner is cold, the hot water works, the room is clean as well as the bathroom and is close to culinary delights and in front of the hotel there is an electric bus stop for the destination to the airport.
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Tifa M.

8.5
/ 10
The rooms are clean, the maids are nice and friendly.
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Gusti Ketut Sudarmada

8.5
/ 10
Strategic place, clean rooms.
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In the Area
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Jl Teuku Umar No. 139 Denpasar, Denpasar Barat, Denpasar, Bali, Indonesia, 80361

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Amaris Teuku Umar Denpasar is a hotel is located at West Denpasar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Amaris Teuku Umar Denpasar

Jl Teuku Umar No. 139 Denpasar, Denpasar Barat, Denpasar, Bali, Indonesia, 80361
Discover More Places
Lobby Amaris Teuku Umar Denpasar
Lobby 2 Amaris Teuku Umar Denpasar

Discover More About Amaris Teuku Umar Denpasar

Location


Amaris Teuku Umar Denpasar is a hotel is located at West Denpasar.

About Amaris Teuku Umar Denpasar

For you, travelers who wish to travel comfortably on a budget, Amaris Teuku Umar Denpasar is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Amaris Teuku Umar Denpasar provides complete services and facilities that you and your colleagues need.

If you plan to have a long-term stay, staying at Amaris Teuku Umar Denpasar is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Amaris Teuku Umar Denpasar is suitable for you who value privacy during your stay.

Amaris Teuku Umar Denpasar is the smartest choice for you who are looking for affordable accommodation with outstanding service.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Amaris Teuku Umar Denpasar is a hotel with great comfort and excellent service according to most hotel's guests.

Amaris Teuku Umar Denpasar is a wise choice for travelers visiting West Denpasar.

All facilities in Amaris Teuku Umar Denpasar

Swimming Pool Amaris Teuku Umar Denpasar
Swimming Pool
Functional Hall Amaris Teuku Umar Denpasar
Functional Hall
Lobby Amaris Teuku Umar Denpasar
Lobby
Exterior Amaris Teuku Umar Denpasar
Exterior
Bedroom Amaris Teuku Umar Denpasar
Bedroom

Hotel Services

  • Newspaper in lobby
  • Multilingual staff
  • Express check-in
  • Express check-out
  • 24-hour security
  • Newspaper
  • 24-hour Receptionist

In-room Facilities

  • In-room safe
  • TV
  • Shower
  • Cable TV

Public Facilities

  • Safety deposit box
  • WiFi in public area
  • Elevator

Nearby Facilities

  • Shops
  • ATM/Banking
  • Supermarket

General

  • Smoking area
  • AC

Business Facilities

  • Meeting facilities
  • Projector

Food and Drinks

  • Buffet breakfast

Things to Do

  • Outdoor pool

Connectivity

  • Internet point

Accommodation Policy & General Information in Amaris Teuku Umar Denpasar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Additional Policy

Complimentary breakfast is provided for children aged 8 years and below when accompanied by a paying adult. Children above 8 years old will be charged at the regular adult breakfast rate.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Amaris Teuku Umar Denpasar
77
Number of floors in Amaris Teuku Umar Denpasar
3
Another facilities in Amaris Teuku Umar Denpasar
Newspaper in lobby, Multilingual staff, Express check-in, Express check-out, 24-hour security

Frequently asked question in Amaris Teuku Umar Denpasar

What are available facilities at Amaris Teuku Umar Denpasar?
There are top facilites at Amaris Teuku Umar Denpasar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Amaris Teuku Umar Denpasar?
The standard check-in time at Amaris Teuku Umar Denpasar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Amaris Teuku Umar Denpasar provide breakfast?
Yes, Amaris Teuku Umar Denpasar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Amaris Teuku Umar Denpasar?
Amaris Teuku Umar Denpasar is a 2.0-star hotel.
How many floors does Amaris Teuku Umar Denpasar have?
Amaris Teuku Umar Denpasar has 3 floors.
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More Reviews from Other Guests in Amaris Teuku Umar Denpasar

8.2
Very Good
From 2,754 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

7.9

Location

8.5

Service and Facilites

8.2

People often mention about Amaris Teuku Umar Denpasar
All
Bedroom (49)
Staff Friendliness (45)
Bathroom (43)
Distance to City Center (40)
Accessibility (36)
Taste (36)
Ambiance (35)
Room Space (35)
Hotel Area (34)
Check-in/out Time (31)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews Amaris Teuku Umar Denpasar

Number of reviews per page
20
40
Customer reviews
R***d
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 day(s) ago
The Wi-Fi is slow, I've complained, but there's been no improvement. The breakfast food is always the same (no variety).
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience caused by the unreliable Wi-Fi connection and the breakfast menu not meeting your expectations. This is a significant issue for us, and we have checked with the relevant teams to take immediate action to improve both the network and enhance and expand the variety of the breakfast menu. Your feedback is crucial for us to further improve the quality of our service in the future. We hope to provide you with a better experience on your next visit. Thank you for your understanding and trust. Sincerely, Malpin Pakaou, Hotel Manager
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LIZA E. O.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
A pretty good budget hotel for a short business trip 👍
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
So far so good.. Good service, friendly, clean, just a shame the view is not good enough, I got a room with a view of the roof tiles of the house.
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic location, comfortable, good service
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that our excellent location, comfort, and outstanding service provided you with a memorable stay. Your compliments motivate us to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future. Thank you for your trust in us. Sincerely, Malpin Pakaou, Hotel Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good place, good room, and good service
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Accommodation's Reply
19 Mar 2026
Dear our Value Guest, Thank you very much for your kind review. We are delighted to know that you enjoyed our place, room, and service. Your positive feedback truly motivates us to continue delivering the best experience for our guests. We look forward to welcoming you back on your next visit. Thank you for your trust. Best regards, Malpin Pagau Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Especially at breakfast time... The service is a bit rude, especially the egg cooking section.
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the unpleasant experience, particularly regarding the service provided by our team during breakfast, especially at the egg station. This certainly did not reflect the standard of service we strive to provide to all our guests. We have forwarded this feedback to the relevant team for evaluation and recommendations to ensure we can provide more friendly, responsive, and professional service in the future. We appreciate your attention to this and hope to provide a better experience on your next visit. Thank you for your understanding. Sincerely, Malpin Pakaou, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The hotel is quite good, the rooms are lacking because they are not soundproof (you can hear the sound of motorbikes on the road).
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Accommodation's Reply
24 Feb 2026
Dear guest, Thank you very much for your valuable feedback regarding our hotel. We are very pleased that our overall service met your expectations. We sincerely apologize for any inconvenience caused by the noise outside your room. Our management team will carefully consider your feedback and incorporate it into our future improvement plans. We will do our best to make your next stay even more comfortable. Sincerely, Hotel Manager Marfin Pagau
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
The first day I stayed, I was on the third floor. I was disturbed by club music all night. The next day, I was moved to the first floor. The music was gone, but the smell of cigarettes wafted into the room, even though it was non-smoking. The third day was fine. I liked the food; it was delicious.
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Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Thank you very much for your review. We apologize for the inconvenience you experienced on the first and second days due to music from outside the hotel and the lingering cigarette smell in the non-smoking room. We will follow up on this feedback with the relevant team to improve the management of the non-smoking area. We are pleased to hear that your stay was more comfortable on the third day. Thank you for your compliments on the taste of our food. We hope to welcome you back again in the future for an even better and more comfortable stay. Sincerely, Malpin Pakaou, Hotel Manager
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Handy P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is clean, the breakfast is quite varied and tastes okay, only the TV is old-fashioned, there is no smart TV but there is cable TV/Indovision.
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Accommodation's Reply
24 Feb 2026
Dear Mr. Handy P, Thank you very much for your five-star review. Guest satisfaction is our top priority. Your feedback regarding the smart TV will be taken into consideration for future improvements to our facilities. We hope to welcome you back again on your next stay for an even better experience. Sincerely, Malpin Pakaou, Hotel Manager
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d***y
icon-Medical
Medical
icon-origin-TRAVELOKA
6.2
/10
Reviewed 7 week(s) ago
I went to Amaris because there was a swimming pool, but when I got there the pool couldn't be used.
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Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience caused by the swimming pool being unavailable during your stay. We understand your disappointment. Sometimes the swimming pool needs to be temporarily closed for maintenance and safety reasons to maintain our quality and cleanliness. Your feedback is very important to us in improving our communication about facilities to guests. We hope to welcome you back again in the future and provide you with a better experience. Sincerely, Malpin Pakaou, Hotel Manager
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W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Several times stayed here, so far is ok.
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Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you very much for your five-star rating. We are delighted to hear that you had a positive experience with us. We hope to welcome you back again soon. Sincerely, Malpin Pakaw, Hotel Manager
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Selawati S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very nice, neat and clean, the breakfast is delicious.
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Accommodation's Reply
12 Feb 2026
Dear Selawati, Thank you so much for your five-star rating. We are delighted to hear that you had a wonderful experience with us. We are very happy to hear that you found our room clean and tidy, and we are also glad to hear that you enjoyed our breakfast. Our team is committed to maintaining the quality, cleanliness, and taste of our food to ensure all guests have a comfortable stay. We hope to welcome you back again in the future. Sincerely, Malpin Pakaw, Hotel Manager
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Ferry
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
The mattress has sagged so when I sleep on it my body hurts
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Accommodation's Reply
12 Feb 2026
Dear Mr./Ms. Ferry, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the uncomfortable mattress. This is a very important issue for us, and we will conduct an immediate investigation and evaluation to ensure guest comfort. We hope to provide you with a more comfortable stay on your next visit. Sincerely, Malpin Pakaou, Hotel Manager
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Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly service, clean hotel, clean rooms
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that the friendly service and cleanliness of our hotel and rooms provided you with a comfortable stay. This compliment encourages us to continue striving to maintain the quality of service and cleanliness throughout the hotel. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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R***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
As soon as I entered, there was no security guard to help me park. The security guard was just sitting around relaxing even though he was looking for a parking spot. That's all, everything else is fine.
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience you experienced upon arrival, particularly the lack of assistance with parking from our security staff. This is a matter of great concern to us, as the comfort and convenience of all our guests from the moment they arrive is our top priority. We have followed up on this feedback with the relevant team to assess and improve our procedures and services so that we can better assist all our guests in the future. We also appreciate your compliments on other services. We hope to provide a better experience during your next stay. Thank you for your understanding and trust. Sincerely, Malpin Pakaou, Hotel Manager
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is comfortable and quiet, not noisy.
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to know that the hotel's comfortable and tranquil atmosphere provided you with a memorable stay. This encourages us to continue striving to maintain the quality and comfort for all our guests. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Friendly staff, MyValue members can have late check-out if rooms are available.
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that the friendliness of our staff and the My Value member benefits, such as late check-out (subject to room availability), made your stay comfortable. We will continue to strive to provide the best service and attractive benefits for all members. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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suben t.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The food menu is varied and tastes good too.
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Accommodation's Reply
19 Mar 2026
Dear Mr. Suben T., Thank you very much for your review. We are delighted to hear that the diverse menu and flavors we serve met your expectations. This compliment encourages us to strive to maintain quality and offer an even more diverse menu. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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Jufry R. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It was a great stay here, all the staff were very friendly and helpful.
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Accommodation's Reply
19 Mar 2026
Dear Mr. Jofrey R.T., Thank you very much for your review. We are delighted to hear that your stay was pleasant and that the friendliness and helpfulness of all our staff made you feel comfortable throughout your stay at the hotel. This compliment encourages us to continue striving for the best service. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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Istiyono K.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
It's quite comfortable and easily accessible. It's also easy to find a meeting point with friends or family due to its strategic location. It also happens to be close to a coffee shop while working... it's just perfect.
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Accommodation's Reply
19 Mar 2026
Dear Mr. Istiyono, Thank you very much for your review. We are very pleased to hear that you felt comfortable during your stay at our hotel and that our convenient location made it easy to meet friends and family, as well as engage in activities such as enjoying coffee while working. Your review encourages us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakao, Hotel Manager
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Number of reviews per page
20
40

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Exterior 4 Amaris Teuku Umar Denpasar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 2,754 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

7.9

Location

8.5

Service and Facilites

8.2

People often mention about Amaris Teuku Umar Denpasar
All
Bedroom (49)
Staff Friendliness (45)
Bathroom (43)
Distance to City Center (40)
Accessibility (36)
Taste (36)
Ambiance (35)
Room Space (35)
Hotel Area (34)
Check-in/out Time (31)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Amaris Teuku Umar Denpasar

Number of reviews per page
20
40
Customer reviews
R***d
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 day(s) ago
The Wi-Fi is slow, I've complained, but there's been no improvement. The breakfast food is always the same (no variety).
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience caused by the unreliable Wi-Fi connection and the breakfast menu not meeting your expectations. This is a significant issue for us, and we have checked with the relevant teams to take immediate action to improve both the network and enhance and expand the variety of the breakfast menu. Your feedback is crucial for us to further improve the quality of our service in the future. We hope to provide you with a better experience on your next visit. Thank you for your understanding and trust. Sincerely, Malpin Pakaou, Hotel Manager
Translated by Google Icon
See original
LIZA E. O.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
A pretty good budget hotel for a short business trip 👍
Translated by Google Icon
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Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
So far so good.. Good service, friendly, clean, just a shame the view is not good enough, I got a room with a view of the roof tiles of the house.
Translated by Google Icon
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic location, comfortable, good service
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that our excellent location, comfort, and outstanding service provided you with a memorable stay. Your compliments motivate us to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future. Thank you for your trust in us. Sincerely, Malpin Pakaou, Hotel Manager
Translated by Google Icon
See original
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good place, good room, and good service
Find this review helpful?
Accommodation's Reply
19 Mar 2026
Dear our Value Guest, Thank you very much for your kind review. We are delighted to know that you enjoyed our place, room, and service. Your positive feedback truly motivates us to continue delivering the best experience for our guests. We look forward to welcoming you back on your next visit. Thank you for your trust. Best regards, Malpin Pagau Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Especially at breakfast time... The service is a bit rude, especially the egg cooking section.
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the unpleasant experience, particularly regarding the service provided by our team during breakfast, especially at the egg station. This certainly did not reflect the standard of service we strive to provide to all our guests. We have forwarded this feedback to the relevant team for evaluation and recommendations to ensure we can provide more friendly, responsive, and professional service in the future. We appreciate your attention to this and hope to provide a better experience on your next visit. Thank you for your understanding. Sincerely, Malpin Pakaou, Hotel Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The hotel is quite good, the rooms are lacking because they are not soundproof (you can hear the sound of motorbikes on the road).
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Find this review helpful?
Accommodation's Reply
24 Feb 2026
Dear guest, Thank you very much for your valuable feedback regarding our hotel. We are very pleased that our overall service met your expectations. We sincerely apologize for any inconvenience caused by the noise outside your room. Our management team will carefully consider your feedback and incorporate it into our future improvement plans. We will do our best to make your next stay even more comfortable. Sincerely, Hotel Manager Marfin Pagau
Translated by Google Icon
See original
S***a
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
The first day I stayed, I was on the third floor. I was disturbed by club music all night. The next day, I was moved to the first floor. The music was gone, but the smell of cigarettes wafted into the room, even though it was non-smoking. The third day was fine. I liked the food; it was delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Thank you very much for your review. We apologize for the inconvenience you experienced on the first and second days due to music from outside the hotel and the lingering cigarette smell in the non-smoking room. We will follow up on this feedback with the relevant team to improve the management of the non-smoking area. We are pleased to hear that your stay was more comfortable on the third day. Thank you for your compliments on the taste of our food. We hope to welcome you back again in the future for an even better and more comfortable stay. Sincerely, Malpin Pakaou, Hotel Manager
Translated by Google Icon
See original
Handy P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is clean, the breakfast is quite varied and tastes okay, only the TV is old-fashioned, there is no smart TV but there is cable TV/Indovision.
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Accommodation's Reply
24 Feb 2026
Dear Mr. Handy P, Thank you very much for your five-star review. Guest satisfaction is our top priority. Your feedback regarding the smart TV will be taken into consideration for future improvements to our facilities. We hope to welcome you back again on your next stay for an even better experience. Sincerely, Malpin Pakaou, Hotel Manager
Translated by Google Icon
See original
d***y
icon-Medical
Medical
icon-origin-TRAVELOKA
6.2
/10
Reviewed 7 week(s) ago
I went to Amaris because there was a swimming pool, but when I got there the pool couldn't be used.
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Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience caused by the swimming pool being unavailable during your stay. We understand your disappointment. Sometimes the swimming pool needs to be temporarily closed for maintenance and safety reasons to maintain our quality and cleanliness. Your feedback is very important to us in improving our communication about facilities to guests. We hope to welcome you back again in the future and provide you with a better experience. Sincerely, Malpin Pakaou, Hotel Manager
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See original
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Several times stayed here, so far is ok.
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Accommodation's Reply
12 Feb 2026
Dear Valued Guest, Thank you very much for your five-star rating. We are delighted to hear that you had a positive experience with us. We hope to welcome you back again soon. Sincerely, Malpin Pakaw, Hotel Manager
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Selawati S.
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10.0
/10
Reviewed 9 week(s) ago
Very nice, neat and clean, the breakfast is delicious.
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Accommodation's Reply
12 Feb 2026
Dear Selawati, Thank you so much for your five-star rating. We are delighted to hear that you had a wonderful experience with us. We are very happy to hear that you found our room clean and tidy, and we are also glad to hear that you enjoyed our breakfast. Our team is committed to maintaining the quality, cleanliness, and taste of our food to ensure all guests have a comfortable stay. We hope to welcome you back again in the future. Sincerely, Malpin Pakaw, Hotel Manager
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Ferry
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
The mattress has sagged so when I sleep on it my body hurts
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Accommodation's Reply
12 Feb 2026
Dear Mr./Ms. Ferry, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the uncomfortable mattress. This is a very important issue for us, and we will conduct an immediate investigation and evaluation to ensure guest comfort. We hope to provide you with a more comfortable stay on your next visit. Sincerely, Malpin Pakaou, Hotel Manager
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Guest
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
Friendly service, clean hotel, clean rooms
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that the friendly service and cleanliness of our hotel and rooms provided you with a comfortable stay. This compliment encourages us to continue striving to maintain the quality of service and cleanliness throughout the hotel. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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R***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
As soon as I entered, there was no security guard to help me park. The security guard was just sitting around relaxing even though he was looking for a parking spot. That's all, everything else is fine.
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience you experienced upon arrival, particularly the lack of assistance with parking from our security staff. This is a matter of great concern to us, as the comfort and convenience of all our guests from the moment they arrive is our top priority. We have followed up on this feedback with the relevant team to assess and improve our procedures and services so that we can better assist all our guests in the future. We also appreciate your compliments on other services. We hope to provide a better experience during your next stay. Thank you for your understanding and trust. Sincerely, Malpin Pakaou, Hotel Manager
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is comfortable and quiet, not noisy.
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to know that the hotel's comfortable and tranquil atmosphere provided you with a memorable stay. This encourages us to continue striving to maintain the quality and comfort for all our guests. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Friendly staff, MyValue members can have late check-out if rooms are available.
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that the friendliness of our staff and the My Value member benefits, such as late check-out (subject to room availability), made your stay comfortable. We will continue to strive to provide the best service and attractive benefits for all members. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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suben t.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The food menu is varied and tastes good too.
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Accommodation's Reply
19 Mar 2026
Dear Mr. Suben T., Thank you very much for your review. We are delighted to hear that the diverse menu and flavors we serve met your expectations. This compliment encourages us to strive to maintain quality and offer an even more diverse menu. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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Jufry R. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It was a great stay here, all the staff were very friendly and helpful.
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Accommodation's Reply
19 Mar 2026
Dear Mr. Jofrey R.T., Thank you very much for your review. We are delighted to hear that your stay was pleasant and that the friendliness and helpfulness of all our staff made you feel comfortable throughout your stay at the hotel. This compliment encourages us to continue striving for the best service. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakaou, Hotel Manager
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Istiyono K.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
It's quite comfortable and easily accessible. It's also easy to find a meeting point with friends or family due to its strategic location. It also happens to be close to a coffee shop while working... it's just perfect.
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Accommodation's Reply
19 Mar 2026
Dear Mr. Istiyono, Thank you very much for your review. We are very pleased to hear that you felt comfortable during your stay at our hotel and that our convenient location made it easy to meet friends and family, as well as engage in activities such as enjoying coffee while working. Your review encourages us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Malpin Pakao, Hotel Manager
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