Aston Serang Hotel & Convention Center

Hotels
9.4
/10
Exceptional
649 reviews

What Guests Say About Their Stay

Staff Friendliness (167)
Ambiance (165)
Hotel Area (163)
Bedroom (158)
henriette T. H.
9.3
/ 10
Lovely hotel with nice facilities like pool (heated and big), gym, restaurant. While the hotel in some senses where not typical international (Google Translate helped) the service level were high and the people very friendly. For example, the spa did excellent services, and the staff from the restaurant were so kind. For example, Mr. Aji were fluent in English and offered amazing services, even helped me when the reception did not understand my request in English. I would love to return any time!!!!
S***i
10.0
/ 10
A comfortable hotel for a family staycation. There are plenty of activities for kids, including swimming, cooking classes, badminton, archery, and more. The hotel lobby smells great, the staff is friendly, and the rooms are clean. Breakfast is varied and delicious. Thank you, Aston Serang.
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Andriani
9.1
/ 10
Every time I go to Serang, I definitely stay here. Comfortable, clean, big pool, good service. Thank you Aston
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Ummu N. H.
9.4
/ 10
Bismillah in my opinion Aston Serang Hotel is very comfortable to visit because this hotel has many fun sports facilities ranging from swimming, badminton, table tennis, gym and soccer and playground for children to do outdoor activities. Happy children, healthy parents. Cleanliness and comfort are also worthy of thumbs up. Barakallah
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C***a
10.0
/ 10
friendly hotel staff, clean, comfortable rooms, can view the coral mountains and swimming pool large restaurant, varied food, indoor can view elegant room accents and outdoor view of the swimming pool, very impressive child and family friendly there is a place for archery, table tennis, badminton, gym etc.
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In the Area
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Jl. Syekh Nawawi Al Bantani No 29 RT 003 RW 003 Pakupatan KM 4, Kampung Boru Masjid Kel Cilaku, Kec Curug, Curug, Serang, Banten, Indonesia, 42171

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Aston Serang Hotel & Convention Center Staying at Aston Serang Hotel & Convention Center is a good choice when you are visiting Curug. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Aston Serang Hotel & Convention Center

Jl. Syekh Nawawi Al Bantani No 29 RT 003 RW 003 Pakupatan KM 4, Kampung Boru Masjid Kel Cilaku, Kec Curug, Curug, Serang, Banten, Indonesia, 42171
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Lobby Aston Serang Hotel & Convention Center
Lobby 2 Aston Serang Hotel & Convention Center

Discover More About Aston Serang Hotel & Convention Center

note: hotel was previously named Aston Serang Hotel & Convention Center

Location


Staying at Aston Serang Hotel & Convention Center is a good choice when you are visiting Curug.

About Aston Serang Hotel & Convention Center

Aston Serang Hotel & Convention Center is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

Whether you are planning an event or other special occasions, Aston Serang Hotel & Convention Center is a great choice for you with a large and well-equipped function room to suit your requirements.

From business event to corporate gathering, Aston Serang Hotel & Convention Center provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Aston Serang Hotel & Convention Center , a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aston Serang Hotel & Convention Center exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aston Serang Hotel & Convention Center is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Aston Serang Hotel & Convention Center .

All facilities in Aston Serang Hotel & Convention Center

Bar, Cafe and Lounge Aston Serang Hotel & Convention Center
Bar, Cafe and Lounge
Swimming Pool Aston Serang Hotel & Convention Center
Swimming Pool
Entertainment Facility Aston Serang Hotel & Convention Center
Entertainment Facility
Fitness Center Aston Serang Hotel & Convention Center
Fitness Center
Functional Hall Aston Serang Hotel & Convention Center
Functional Hall

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Spa

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Limited hours room service
  • Luggage storage

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Poolside bar

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Transportation

  • Airport transfer
  • Valet parking

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Aston Serang Hotel & Convention Center

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Extra Breakfast

Accommodation charges IDR 118,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Serang Hotel & Convention Center
145
Number of floors in Aston Serang Hotel & Convention Center
6
Another facilities in Aston Serang Hotel & Convention Center
Ballroom, Banquet, Connecting rooms, Non-smoking room, Swimming pool

Frequently asked question in Aston Serang Hotel & Convention Center

What are available facilities at Aston Serang Hotel & Convention Center ?
There are top facilites at Aston Serang Hotel & Convention Center such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Serang Hotel & Convention Center ?
The standard check-in time at Aston Serang Hotel & Convention Center is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Aston Serang Hotel & Convention Center provide breakfast?
Yes, Aston Serang Hotel & Convention Center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Serang Hotel & Convention Center ?
Aston Serang Hotel & Convention Center is a 4.0-star hotel.
How many floors does Aston Serang Hotel & Convention Center have?
Aston Serang Hotel & Convention Center has 6 floors.
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More Reviews from Other Guests in Aston Serang Hotel & Convention Center

9.4
Exceptional
From 649 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.4

Meal

9.3

Location

9.2

Service and Facilites

9.4

People often mention about Aston Serang Hotel & Convention Center
All
Staff Friendliness (116)
Family Friendly (113)
Bedroom (111)
Ambiance (109)
Hotel Area (109)
Taste (103)
Variety (99)
Bathroom (97)
Activity Option (96)
Room Space (94)
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Traveler Reviews Aston Serang Hotel & Convention Center

Number of reviews per page
20
40
Customer reviews
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
best service and rooms
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1 people find it helpful
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Kids friendly..many activities on the weekend.. minus for the gym is the lack of complete equipment.. breakfast has a lot of variations and is delicious..good job
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Puspitasari
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was really comfortable staying at Aston Serang, the Best Hotel in Serang.
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Accommodation's Reply
20 Nov 2025
Dear Ms. Puspita Sari, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive positive feedback and we will share your comments with our team. We are sure that this will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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yermia p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
friendly service, clean hotel and easy access to city center
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Mr. Jeremiah P., Thank you for choosing Aston Serang Hotel & Convention Centre. Your valuable feedback will inspire us to further improve our services. We appreciate your feedback and hope to provide you with the same wonderful experience on your next stay. Boy Laurens, Front Office Manager
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Mukhsin M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Ms. Vera's service was excellent, as were the other staff. I was surprised to find paper and a ballpoint pen in the room, which were essential.
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L***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Thank you for making my son’s birthday special. The room was so clean. There were various delicious dishes. We spent the best birthday vacation ever. Once again, thank you Aston 🥰
1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Guest, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive such positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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Surianti S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The atmosphere is comfortable for children and the breakfast is delicious and varied.
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Accommodation's Reply
20 Nov 2025
Dear Ms. Suriyanti S., Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Boy Jolens, Front Office Manager
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c***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, a fun hotel for a staycation with family♥️
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Accommodation's Reply
20 Nov 2025
Dear Valued Customer, Thank you for staying with Aston Serang Hotel & Convention Center. We always value your positive feedback. We will share your valuable comments with our team. Your feedback will greatly help all our staff improve the quality of our services. Thank you again for sharing your valuable experience, and we hope your next visit will be as wonderful as your last. Sincerely, Boy Jholens, Front Office Manager
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
comfortable, the service is also good, the place is clean, we are very satisfied
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Accommodation's Reply
20 Nov 2025
Dear Guest, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive such positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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Didik I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice place for staycation, good breakfast
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Accommodation's Reply
20 Nov 2025
Dear Mr. Didik, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive positive feedback and we will share your comments with our team. We are sure that this will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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V***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall ok, all the facilities are ok and comfortable for a staycation, highly recommended, especially for children's activities, everything is complete.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Guest, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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m***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
There are lots of kids activities... the kids are very happy, especially with the foam party... it's really fun
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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NaNa
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
both times here were very enjoyable
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Accommodation's Reply
26 Sep 2025
Dear Mr. Agus, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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Dian
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Always happy when I come here and it has become the kids' favorite place.
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Ms. Dian E. S., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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F***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 13 week(s) ago
The check-in service was delayed up to 1 hour and the room was full of mosquitoes.
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Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, Thank you for taking the time to tell us about your experience with Aston Serang Hotel & Convention Center. I am truly sorry that your stay with us did not meet your expectations, and please allow me to extend my sincerest apologies. At Aston Serang, we strive to provide excellent service to every guest, and this feedback is crucial for us to identify areas where we can make improvements. I look forward to the opportunity to serve you better in the near future. Sincerely, Boy Jholens, Front Office Manager
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s***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 13 week(s) ago
I stayed there twice. The first time I was very comfortable, but the second time I felt less so. To contact the front desk, I used a tablet instead of a phone. But the device couldn't be used. As a result, it was very difficult to contact the front desk for any needs. Then there was the matter of mineral water. The first time I stayed there, they provided one drinking place, but this second time they provided one drinking place and one bottle. Which I assumed was an additional mineral water. In other hotels, when they provide soda, flavored drinks, and snacks like chocolate biscuits, they do charge extra. But here, there was a charge for one bottle of mineral water, and there was no information at the beginning. Sorry, I'm not talking about the small cost of bottled water, but I feel the hotel staff was not okay in making this policy.
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Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your rating. We also value your comments, as they help us identify areas where we can make improvements. Once again, thank you for sharing your experience. We hope to welcome you back in the future for another pleasant stay. Best regards, Boy Jholens, Front Office Manager
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Interesting, thank you for your service and always success
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
A comfortable hotel for a family staycation. There are plenty of activities for kids, including swimming, cooking classes, badminton, archery, and more. The hotel lobby smells great, the staff is friendly, and the rooms are clean. Breakfast is varied and delicious. Thank you, Aston Serang.
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2 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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Dwi P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The rear view is still beautiful and green.
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Accommodation's Reply
10 Sep 2025
Dear Mr./Ms. Dwi P, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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Fina S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
All good, comfortable new hotel.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Fina S., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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Number of reviews per page
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Lobby 4 Aston Serang Hotel & Convention Center

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 649 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.4

Meal

9.3

Location

9.2

Service and Facilites

9.4

People often mention about Aston Serang Hotel & Convention Center
All
Staff Friendliness (116)
Family Friendly (113)
Bedroom (111)
Ambiance (109)
Hotel Area (109)
Taste (103)
Variety (99)
Bathroom (97)
Activity Option (96)
Room Space (94)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Serang Hotel & Convention Center

Number of reviews per page
20
40
Customer reviews
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
best service and rooms
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1 people find it helpful
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Kids friendly..many activities on the weekend.. minus for the gym is the lack of complete equipment.. breakfast has a lot of variations and is delicious..good job
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Puspitasari
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was really comfortable staying at Aston Serang, the Best Hotel in Serang.
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Accommodation's Reply
20 Nov 2025
Dear Ms. Puspita Sari, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive positive feedback and we will share your comments with our team. We are sure that this will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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yermia p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
friendly service, clean hotel and easy access to city center
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Mr. Jeremiah P., Thank you for choosing Aston Serang Hotel & Convention Centre. Your valuable feedback will inspire us to further improve our services. We appreciate your feedback and hope to provide you with the same wonderful experience on your next stay. Boy Laurens, Front Office Manager
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Mukhsin M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Ms. Vera's service was excellent, as were the other staff. I was surprised to find paper and a ballpoint pen in the room, which were essential.
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L***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Thank you for making my son’s birthday special. The room was so clean. There were various delicious dishes. We spent the best birthday vacation ever. Once again, thank you Aston 🥰
1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Guest, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive such positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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Surianti S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The atmosphere is comfortable for children and the breakfast is delicious and varied.
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Accommodation's Reply
20 Nov 2025
Dear Ms. Suriyanti S., Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Boy Jolens, Front Office Manager
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c***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, a fun hotel for a staycation with family♥️
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Accommodation's Reply
20 Nov 2025
Dear Valued Customer, Thank you for staying with Aston Serang Hotel & Convention Center. We always value your positive feedback. We will share your valuable comments with our team. Your feedback will greatly help all our staff improve the quality of our services. Thank you again for sharing your valuable experience, and we hope your next visit will be as wonderful as your last. Sincerely, Boy Jholens, Front Office Manager
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
comfortable, the service is also good, the place is clean, we are very satisfied
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Accommodation's Reply
20 Nov 2025
Dear Guest, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive such positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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Didik I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice place for staycation, good breakfast
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Accommodation's Reply
20 Nov 2025
Dear Mr. Didik, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are delighted to receive positive feedback and we will share your comments with our team. We are sure that this will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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V***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall ok, all the facilities are ok and comfortable for a staycation, highly recommended, especially for children's activities, everything is complete.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Guest, Thank you very much for your comments regarding your stay at Aston Serang Hotel & Convention Centre. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Boy Jolens, Front Office Manager
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m***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
There are lots of kids activities... the kids are very happy, especially with the foam party... it's really fun
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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NaNa
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
both times here were very enjoyable
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Accommodation's Reply
26 Sep 2025
Dear Mr. Agus, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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Dian
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Always happy when I come here and it has become the kids' favorite place.
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Ms. Dian E. S., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Jholens, Front Office Manager
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F***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 13 week(s) ago
The check-in service was delayed up to 1 hour and the room was full of mosquitoes.
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Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, Thank you for taking the time to tell us about your experience with Aston Serang Hotel & Convention Center. I am truly sorry that your stay with us did not meet your expectations, and please allow me to extend my sincerest apologies. At Aston Serang, we strive to provide excellent service to every guest, and this feedback is crucial for us to identify areas where we can make improvements. I look forward to the opportunity to serve you better in the near future. Sincerely, Boy Jholens, Front Office Manager
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s***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 13 week(s) ago
I stayed there twice. The first time I was very comfortable, but the second time I felt less so. To contact the front desk, I used a tablet instead of a phone. But the device couldn't be used. As a result, it was very difficult to contact the front desk for any needs. Then there was the matter of mineral water. The first time I stayed there, they provided one drinking place, but this second time they provided one drinking place and one bottle. Which I assumed was an additional mineral water. In other hotels, when they provide soda, flavored drinks, and snacks like chocolate biscuits, they do charge extra. But here, there was a charge for one bottle of mineral water, and there was no information at the beginning. Sorry, I'm not talking about the small cost of bottled water, but I feel the hotel staff was not okay in making this policy.
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Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your rating. We also value your comments, as they help us identify areas where we can make improvements. Once again, thank you for sharing your experience. We hope to welcome you back in the future for another pleasant stay. Best regards, Boy Jholens, Front Office Manager
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Interesting, thank you for your service and always success
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
A comfortable hotel for a family staycation. There are plenty of activities for kids, including swimming, cooking classes, badminton, archery, and more. The hotel lobby smells great, the staff is friendly, and the rooms are clean. Breakfast is varied and delicious. Thank you, Aston Serang.
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2 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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Dwi P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The rear view is still beautiful and green.
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Accommodation's Reply
10 Sep 2025
Dear Mr./Ms. Dwi P, We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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Fina S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
All good, comfortable new hotel.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Fina S., We very much appreciate your comments regarding your visit to Aston Serang Hotel & Convention Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Boy Gharliaa Jholens, Front Office Manager
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