Cititel Hotel

Hotels
8.4
/10
Very Good
3,443 reviews

What Guests Say About Their Stay

Distance To City Center (142)
Bedroom (123)
Staff Friendliness (122)
Ambiance (119)

H***a

10.0
/ 10
Always comfortable here, the service is satisfying with all the friendly staff, complete facilities, really great.
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H***a

10.0
/ 10
Always comfortable here, the service is satisfying with all the friendly staff, complete facilities, really great.
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EDY P.

9.7
/ 10
Very comfortable and clean..thanks
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JEFRI

9.7
/ 10
Good service, neat and comfortable.
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Poppy D. P.

10.0
/ 10
The place is strategic, comfortable with cleanliness, breakfast is also varied and tasty.
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In the Area
See Map
Jalan Sisingamangaraja No. 32, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28133

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Cititel Hotel is a good choice when you are visiting Pekanbaru City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Cititel Hotel

Jalan Sisingamangaraja No. 32, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28133
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Lobby Cititel Hotel
Lobby 2 Cititel Hotel

Discover More About Cititel Hotel

Discover the Charm of Cititel Hotel in Riau, Indonesia

Welcome to Cititel Hotel, your premier destination for an unforgettable stay in the vibrant province of Riau, Indonesia. Whether you're visiting for business or leisure, Cititel Hotel offers a perfect blend of comfort, convenience, and authentic Indonesian hospitality. We pride ourselves on providing a welcoming atmosphere and top-notch services to ensure your trip is as enjoyable and relaxing as possible. Experience the best of Riau with a stay that promises to be both memorable and rejuvenating.

Cititel Hotel Location

Cititel Hotel is strategically situated in the heart of Pekanbaru, the capital city of Riau. Located at Jalan Sisingamangaraja No. 32, Pusat Kota Pekanbaru, Pekanbaru, Riau, Indonesia, 28133, our hotel offers easy access to the city's key business districts, shopping centers, and cultural attractions. Pekanbaru's city center is just a short drive away, and major transportation hubs are readily accessible, making it convenient for travelers to explore the region. The atmosphere surrounding Cititel Hotel is one of dynamic urban energy, yet it remains a peaceful retreat from the hustle and bustle. You'll find yourself close to vibrant local markets and a variety of dining options, offering a true taste of Riau life.

Cititel Hotel Facilities & Services

Facilities for guests at Cititel Hotel are designed to cater to every need, ensuring a comfortable and convenient stay. We offer a range of amenities to enhance your experience:
  • 24-Hour Front Desk:

    Our dedicated staff is always available to assist you with check-in, check-out, and any inquiries you may have, ensuring round-the-clock support.
  • Complimentary Wi-Fi:

    Stay connected with high-speed internet access available throughout the hotel premises.
  • Swimming Pool:

    Take a refreshing dip in our well-maintained swimming pool, perfect for relaxation and unwinding. Operating hours are from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Maintain your workout routine at our fully equipped fitness center, open daily from 6:00 AM to 9:00 PM.
  • Restaurant and Bar:

    Enjoy delicious local and international cuisine at our on-site restaurant and unwind with a drink at our bar.
  • Meeting and Event Facilities:

    We offer versatile spaces for business meetings, conferences, and social events, equipped with modern audiovisual technology.
  • Concierge Services:

    Our knowledgeable concierge team can assist with tour bookings, transportation arrangements, and local recommendations.
  • Room Service:

    Enjoy the convenience of in-room dining with our extensive room service menu, available from 6:00 AM to 11:00 PM.
  • Parking:

    Ample free parking space is available for guests who are traveling by car.

Cititel Hotel Room Types

Discover a variety of accommodations designed to suit your preferences with our diverse room types of Cititel Hotel. Each room is thoughtfully appointed to provide a comfortable and relaxing sanctuary.
  • Standard Room:

    Ideal for solo travelers or couples, offering comfortable bedding and essential amenities. Available as non-smoking.
  • Deluxe Room:

    A more spacious option with enhanced furnishings and amenities, providing extra comfort. Available with City View and as non-smoking. Some Deluxe rooms feature a bathtub.
  • Executive Room:

    Designed for the discerning traveler, these rooms offer premium amenities and a dedicated workspace. Available with City View and as non-smoking. Executive rooms often include a bathtub.
  • Suite:

    Our luxurious suites provide ample living space, separate sleeping areas, and premium services, perfect for extended stays or those seeking ultimate comfort. Available with City View and as non-smoking. Suites always feature a bathtub.
  • Family Room:

    Spacious rooms designed to accommodate families, offering multiple beds and extra space for comfort. Available as non-smoking.
All rooms are designated as non-smoking to ensure a fresh and healthy environment for all our guests.

Cititel Hotel Dining & Restaurants

Savor a culinary journey at Cititel Hotel's dining establishments, where we offer a delightful array of flavors to satisfy every palate.
  • Cititel Restaurant:

    Our main restaurant serves a delectable breakfast buffet from 6:00 AM to 10:00 AM, featuring a wide selection of local and international dishes. Lunch and dinner are available à la carte from 11:00 AM to 10:00 PM. Estimated price per person for lunch/dinner is around IDR 150,000 - 250,000.
  • Cititel Lounge:

    The perfect spot to relax and enjoy a cup of coffee, tea, or light snacks. Open daily from 9:00 AM to 9:00 PM.
  • Bar:

    Unwind with a refreshing cocktail or a selection of beverages at our hotel bar. Open from 5:00 PM to 12:00 AM.

Cititel Hotel Nearby Attractions and Activities

Pekanbaru and its surrounding areas offer a wealth of attractions and activities for every type of traveler. Explore the rich culture and natural beauty of Riau during your stay at Cititel Hotel.
  • Anai Valley Nature Reserve:

    Discover the lush rainforest and diverse wildlife in this protected natural area, offering hiking trails and scenic views.
  • Sultan Syarif Kasim II Museum:

    Immerse yourself in the history of Riau by visiting this museum, which showcases artifacts and exhibits related to the region's royal past.
  • Alam Mayang Recreational Park:

    A popular spot for families, offering various recreational activities, water sports, and beautiful natural landscapes.
  • Shopping Malls:

    Explore modern shopping experiences at nearby malls such as Mal Pekanbaru or SKA Mall, offering a wide range of local and international brands.
  • Local Markets:

    Experience the vibrant local culture by visiting traditional markets, where you can find local handicrafts, fresh produce, and delicious street food.
If you are looking for other activities around Cititel Hotel, check out the best deals on Traveloka: Recommended activities in Pekanbaru!

How to Get to Cititel Hotel from the Airport

Getting to Cititel Hotel from Sultan Syarif Kasim II International Airport (PKU) is convenient and straightforward. We offer various transportation options to suit your needs and budget.
  • Hotel Private Airport Transfer:

    For the most seamless experience, arrange for the Cititel Hotel airport transfer service directly with us. Our friendly drivers will be waiting to greet you upon arrival. This service offers comfort and convenience, with prices typically ranging from IDR 200,000 to IDR 300,000 depending on the vehicle type. You can also explore airport transfer services on Traveloka.
  • Taxi:

    Metered taxis are readily available at the airport's designated taxi stands. The journey to Cititel Hotel usually takes around 30-45 minutes, depending on traffic, and will cost approximately IDR 100,000 to IDR 150,000.
  • Ride-hailing Service:

    You can also use a ride-hailing service, which can be booked via their respective mobile applications. This is often a cost-effective option, with fares similar to metered taxis.

Summary of Why You Should Choose to Stay at Cititel Hotel

Choosing Cititel Hotel for your stay in Riau means opting for comfort, convenience, and exceptional service. We are dedicated to making your visit a truly memorable experience.
  • Prime Location:

    Situated in the heart of Pekanbaru, offering easy access to attractions and business centers.
  • Comfortable Accommodations:

    A wide range of well-appointed rooms and suites to suit every traveler's needs. Check for

    Room availability at Cititel Hotel

    to find your perfect stay.
  • Excellent Facilities:

    From a refreshing swimming pool to a well-equipped fitness center, we have amenities to enhance your stay.
  • Delicious Dining:

    Savor a variety of local and international cuisines at our on-site restaurant and lounge.
  • Warm Hospitality:

    Our friendly and professional staff are committed to providing outstanding service.
Ready to experience the best of Riau?

Booking Cititel Hotel

is simple and convenient. We encourage you to explore your options and secure your preferred dates. For great deals and easy booking, consider using Traveloka. Book budget hotels in Riau and discover the value and comfort that await you. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Cititel Hotel

Functional Hall Cititel Hotel
Functional Hall
Common Space Cititel Hotel
Common Space
Lobby Cititel Hotel
Lobby
Bedroom Cititel Hotel
Bedroom
Others Cititel Hotel
Others

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Lunch restaurant
  • WiFi in public area

General

  • AC
  • Ballroom
  • Non-smoking room
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Multilingual staff

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon

Food and Drinks

  • Restaurant with AC
  • No alcohol

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Cititel Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cititel Hotel
101
Number of floors in Cititel Hotel
6
Another facilities in Cititel Hotel
Coffee shop, Breakfast restaurant, Lunch restaurant, WiFi in public area, Ballroom

Frequently asked question in Cititel Hotel

What are available facilities at Cititel Hotel?
There are top facilites at Cititel Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cititel Hotel?
The standard check-in time at Cititel Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Cititel Hotel provide breakfast?
Yes, Cititel Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cititel Hotel?
Cititel Hotel is a 3.0-star hotel.
How many floors does Cititel Hotel have?
Cititel Hotel has 6 floors.
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More Reviews from Other Guests in Cititel Hotel

8.4
Very Good
From 3,443 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Cititel Hotel
All
Distance to City Center (61)
Bedroom (58)
Staff Friendliness (54)
Ambiance (54)
Bathroom (47)
Room Space (46)
Taste (41)
Accessibility (40)
Family Friendly (40)
Variety (39)
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Traveler Reviews Cititel Hotel

Number of reviews per page
20
40
Customer reviews
F***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly and the service is good.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The main thing is good.. I don't get bored checking in here.. keep it up
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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I***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable, friendly staff, close to the city center, and the hotel room rates are quite cheap.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
As for the food, please pay more attention because it's really, really bad, especially the fried rice. I don't know what kind of rice it is; the rice is so big, it tastes weird and unpleasant. As for the bread, please don't use that kind of jam; it tastes really fake. The room was clean, tidy, and comfortable.
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1 people find it helpful
laung l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very cool guys, no regrets staying here.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything is good and nice, next time I will stay here again.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the rooms are clean.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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s***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All good and steady... Will be back again
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
My favorite accommodation when I'm in Pekanbaru
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Close access and very affordable prices
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***L
icon-Business
Business
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10.0
/10
Reviewed 7 week(s) ago
Good hotel, clean rooms, close to Annur Mosque, definitely recommended
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The service is friendly, the rooms are clean, and the prices are also affordable.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Advent T. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Nice accommodation, suitable for families, comfortable and good
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Advent T.A., Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for your feedback. We hope to welcome you back soon and provide an even better experience. Sincerely, Cititel Hotel Pekanbaru
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
I got a room with a bathroom that wasn't very good. I'd like to ask for the bathroom floor in room 203 to be repaired in the future.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Z***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
My experience sleeping in that hotel, the TV was broken, the Wi-Fi network was very, very bad. There was no sound quality, it could still be heard from outside the room.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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n***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is nice, it's close to everywhere because it's in the city center, great.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 10 week(s) ago
The TV remote doesn't have a cover to cover the batteries, and the TV doesn't work. I've stayed here many times, but why is it always like this? The doormat is worn and torn, and I forgot to take a photo. The room is under renovation, so the construction workers are walking around in the corridor, making it uncomfortable and the noise of the construction is in front of the room. Why not close off one floor when renovations are underway? Hopefully, this hotel can improve.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is very responsive in helping
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The Wi-Fi is not smooth, the TV channels often cut out
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
No microwave, no water heater for drinks, free refill water
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Number of reviews per page
20
40

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Bedroom 4 Cititel Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 3,443 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Cititel Hotel
All
Distance to City Center (61)
Bedroom (58)
Staff Friendliness (54)
Ambiance (54)
Bathroom (47)
Room Space (46)
Taste (41)
Accessibility (40)
Family Friendly (40)
Variety (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Cititel Hotel

Number of reviews per page
20
40
Customer reviews
F***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly and the service is good.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The main thing is good.. I don't get bored checking in here.. keep it up
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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I***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable, friendly staff, close to the city center, and the hotel room rates are quite cheap.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
As for the food, please pay more attention because it's really, really bad, especially the fried rice. I don't know what kind of rice it is; the rice is so big, it tastes weird and unpleasant. As for the bread, please don't use that kind of jam; it tastes really fake. The room was clean, tidy, and comfortable.
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1 people find it helpful
laung l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very cool guys, no regrets staying here.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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K***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything is good and nice, next time I will stay here again.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the rooms are clean.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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s***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All good and steady... Will be back again
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
My favorite accommodation when I'm in Pekanbaru
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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P***i
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10.0
/10
Reviewed 5 week(s) ago
Close access and very affordable prices
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***L
icon-Business
Business
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10.0
/10
Reviewed 7 week(s) ago
Good hotel, clean rooms, close to Annur Mosque, definitely recommended
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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R***i
icon-Leisure
Leisure
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8.8
/10
Reviewed 8 week(s) ago
The service is friendly, the rooms are clean, and the prices are also affordable.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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Advent T. A.
icon-Leisure
Leisure
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8.5
/10
Reviewed 9 week(s) ago
Nice accommodation, suitable for families, comfortable and good
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Advent T.A., Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for your feedback. We hope to welcome you back soon and provide an even better experience. Sincerely, Cititel Hotel Pekanbaru
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
I got a room with a bathroom that wasn't very good. I'd like to ask for the bathroom floor in room 203 to be repaired in the future.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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Z***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
My experience sleeping in that hotel, the TV was broken, the Wi-Fi network was very, very bad. There was no sound quality, it could still be heard from outside the room.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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n***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is nice, it's close to everywhere because it's in the city center, great.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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F***a
icon-Staycation
Staycation
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8.3
/10
Reviewed 10 week(s) ago
The TV remote doesn't have a cover to cover the batteries, and the TV doesn't work. I've stayed here many times, but why is it always like this? The doormat is worn and torn, and I forgot to take a photo. The room is under renovation, so the construction workers are walking around in the corridor, making it uncomfortable and the noise of the construction is in front of the room. Why not close off one floor when renovations are underway? Hopefully, this hotel can improve.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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A***e
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10.0
/10
Reviewed 10 week(s) ago
The hotel staff is very responsive in helping
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel
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A***d
icon-Staycation
Staycation
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8.8
/10
Reviewed 10 week(s) ago
The Wi-Fi is not smooth, the TV channels often cut out
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
No microwave, no water heater for drinks, free refill water
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel
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