Irfan

9.4

/10

Reviewed 4 week(s) ago

The ideals are still as good as ever. The rooms are clean and the facilities are well-maintained. This time, I didn't have breakfast at the hotel because I had an earlier appointment. Overall, it was good.

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Accommodation's Reply

05 Oct 2026

Dear Mr. Irfan, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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S***o

10.0

/10

Reviewed 6 week(s) ago

Very quick response. I complained because my room's sink was broken and there was smelly water underneath, and the response was very quick. So I changed rooms.

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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F***h

8.5

/10

Reviewed 6 week(s) ago

The hotel staff are friendly and nice.

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Accommodation's Reply

05 Oct 2026

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R***O

10.0

/10

Reviewed 6 week(s) ago

Very nice, very friendly. Very nice.

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Accommodation's Reply

05 Oct 2026

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E***o

Staycation

9.7

/10

Reviewed 8 week(s) ago

The hotel staff was very friendly, and the service was good. The hotel was comfortable. Overall, I was satisfied. I will definitely return.

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Accommodation's Reply

05 Oct 2026

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J***o

Business

9.1

/10

Reviewed 9 week(s) ago

Strategic location from the center of the crowd and lots of culinary in the surrounding area.

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

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H***O

10.0

/10

Reviewed 9 week(s) ago

The experience was amazing, it was the best.

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Accommodation's Reply

05 Oct 2026

Dear Guests, Thank you very much for staying at Pekanbaru Citytel Hotel and for providing us with your valuable feedback. We look forward to welcoming you back on your next stay. We will strive to provide you with an even more satisfying stay next time. Thank you again. From Pekanbaru Citytel Hotel

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z***a

Staycation

10.0

/10

Reviewed 10 week(s) ago

The hotel staff is very friendly and helpful.

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Accommodation's Reply

11 Aug 2026

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Yogi A.

8.5

/10

Reviewed 12 week(s) ago

Good. Rooms are ok, breakfast is ok, close to the city center.

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1 people find it helpful

Accommodation's Reply

23 Jul 2026

Dear Mr. Yogi A., Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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Eli M.

8.5

/10

Reviewed 12 week(s) ago

The hotel staff is friendly and the hotel is very clean.

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Accommodation's Reply

20 Jul 2026

Dear Ellie M., Thank you very much for staying at Pekanbaru Citytel and for your valuable feedback. We hope you will visit us again in the future so that we can provide you with an even more enjoyable stay. Thank you again, Pekanbaru Citytel.

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APhin

Business

10.0

/10

Reviewed 14 week(s) ago

Clean condition and enough room for family and business trip.

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Accommodation's Reply

07 Jul 2026

Dear Mr. Firman Afin, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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Fitri A.

8.3

/10

Reviewed 15 week(s) ago

The room is not clean because there are insects.

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Accommodation's Reply

07 Jul 2026

Dear Mr. Fitri, Thank you for choosing Cititel Pekanbaru as your accommodation and thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay at Cititel. We will work to resolve any issues you encountered. We hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru

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p***i

Leisure

8.8

/10

Reviewed 16 week(s) ago

There were no tissues or trash cans in the room. They were only provided in the bathroom, and the TV wouldn't turn on, but the place was comfortable and safe.

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29 Jun 2026

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F***n

9.4

/10

Reviewed 18 week(s) ago

The hotel staff is very friendly and the service is good.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

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S***i

9.4

/10

Reviewed 18 week(s) ago

The main thing is good.. I don't get bored checking in here.. keep it up

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Accommodation's Reply

09 Jun 2026

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I***A

10.0

/10

Reviewed 18 week(s) ago

Very comfortable, friendly staff, close to the city center, and the hotel room rates are quite cheap.

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Accommodation's Reply

09 Jun 2026

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J***i

9.4

/10

Reviewed 19 week(s) ago

As for the food, please pay more attention because it's really, really bad, especially the fried rice. I don't know what kind of rice it is; the rice is so big, it tastes weird and unpleasant. As for the bread, please don't use that kind of jam; it tastes really fake. The room was clean, tidy, and comfortable.

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1 people find it helpful

Accommodation's Reply

15 Jun 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel

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laung l.

9.7

/10

Reviewed 19 week(s) ago

Very cool guys, no regrets staying here.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

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K***a

10.0

/10

Reviewed 19 week(s) ago

Everything is good and nice, next time I will stay here again.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

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Verified Traveler

10.0

/10

Reviewed 19 week(s) ago

The hotel staff is friendly and the rooms are clean.

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Accommodation's Reply

09 Jun 2026

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Cititel Hotel

Overall Ratings & Reviews Cititel Hotel

8.4

8.4

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8.6

8.4

Traveler Reviews Cititel Hotel