Traveloka (2,946)
8.4
Very Good
From 2,946 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.3
Meal
8.3
Location
8.6
Service and Facilites
8.3
People often mention about Cititel Hotel
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Bedroom (36)
Ambiance (31)
Distance to City Center (30)
Staff Friendliness (30)
Bathroom (27)
Accessibility (25)
Taste (24)
Family Friendly (23)
Room Space (23)
Hotel Area (23)
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Traveler Reviews Cititel Hotel
Number of reviews per page
20
40
Customer reviews
khairul a.
Business
8.5
/10
Reviewed 2 day(s) ago
The hotel staff was very friendly and responsive. 🙌🏻😊
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Y***i
Staycation
10.0
/10
Reviewed 4 day(s) ago
Quiet and comfortable atmosphere, good for resting
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S***i
8.5
/10
Reviewed 1 week(s) ago
It was a pleasure staying here
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S***i
8.5
/10
Reviewed 1 week(s) ago
It was a pleasure staying here
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A***i
Staycation
8.5
/10
Reviewed 2 week(s) ago
The hotel room was nice, the AC was really cold, it was clean, and the breakfast was delicious. The only downside was the WiFi was a bit slow, and there was a knock-knock noise on the ceiling. I'm not sure what it was. The staff was very friendly, which was a plus. If asked if I'd come back, I'd say yes.
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M***I
10.0
/10
Reviewed 4 week(s) ago
A comfortable and family-friendly place
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Accommodation's Reply
22 Jul 2025
Dear Sir/Madam, Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for providing us with your feedback. We look forward to welcoming you back soon for an even better experience. Warm regards, Cititel Hotel Pekanbaru
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e***d
9.4
/10
Reviewed 4 week(s) ago
Cheap price, good facilities, comfortable.
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Accommodation's Reply
22 Jul 2025
Dear Sir/Madam, Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for providing us with your feedback. We look forward to welcoming you back soon for an even better experience. Warm regards, Cititel Hotel Pekanbaru
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HY
Himpun Y. P.
Business
10.0
/10
Reviewed 4 week(s) ago
The staff is friendly and asks if there are any problems with the room or breakfast, and asks for input for improvements, I am a regular stay here.
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Accommodation's Reply
22 Jul 2025
Dear Mr. Himpun, Thank you for choosing Cititel Hotel Pekanbaru as your accommodation and for providing us with your feedback. We look forward to welcoming you back soon for an even better experience. Warm regards, Cititel Hotel Pekanbaru
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Y***b
Business
9.1
/10
Reviewed 5 week(s) ago
Comfort and satisfactory service.
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Accommodation's Reply
07 Jul 2025
Dear Sir/Madam. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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F***n
Business
8.5
/10
Reviewed 5 week(s) ago
It's good enough, improve it further
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Accommodation's Reply
01 Jul 2025
Dear Sir/Madam. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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N***a
Leisure
10.0
/10
Reviewed 5 week(s) ago
Clean hotel, friendly receptionist, good breakfast
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Accommodation's Reply
01 Jul 2025
Dear Sir/Madam. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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YM
Yoni M.
10.0
/10
Reviewed 6 week(s) ago
Friendly staff and good service
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Accommodation's Reply
26 Jun 2025
Dear Mr. Yoni. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We apologize for the inconvenience you experienced during your stay at Cititel Hotel. We will check again for any problems. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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K***a
10.0
/10
Reviewed 6 week(s) ago
Friendly staff, easy access due to city center location
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Accommodation's Reply
26 Jun 2025
Dear Sir/Madam. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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K***a
10.0
/10
Reviewed 6 week(s) ago
Cool, central location, easy access, friendly staff
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Accommodation's Reply
26 Jun 2025
Dear Sir/Madam. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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YM
Yoni M.
10.0
/10
Reviewed 7 week(s) ago
Highly recommended. Clean, varied breakfast, pocket-friendly price.
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Accommodation's Reply
26 Jun 2025
Dear Mr. Yoni. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We apologize for the inconvenience you experienced during your stay at Cititel Hotel. We will check again for any problems. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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W***a
Business
10.0
/10
Reviewed 7 week(s) ago
Staff is very friendly, nice room. Awesome poll
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Accommodation's Reply
26 Jun 2025
Dear Sir/Madam. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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K***a
9.4
/10
Reviewed 10 week(s) ago
A fairly pocket-friendly hotel with good facilities, close to the city center, and clean rooms.
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Accommodation's Reply
09 Jun 2025
Dear Sir/Madam. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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W***a
10.0
/10
Reviewed 10 week(s) ago
Friendly staff, nice room, comfortable.
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Accommodation's Reply
09 Jun 2025
Dear Sir/Madam. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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MM
Muhamad M.
Staycation
8.1
/10
Reviewed 10 week(s) ago
It is quite comfortable and clean, but the hot water tap for bathing is too hot and the temperature cannot be adjusted and remains very hot.
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Accommodation's Reply
30 May 2025
Dear Mr. Muhamad. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We apologize for the inconvenience you experienced during your stay at Cititel Hotel. We will check again for any problems. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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fitria i. s.
Business
10.0
/10
Reviewed 11 week(s) ago
The room is clean, the staff is friendly, the food is delicious.
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Accommodation's Reply
20 May 2025
Dear Mrs. Fitria. Thank you for choosing Cititel Hotel Pekanbaru as your place to stay and for giving us your feedback. We hope to welcome you back in the near future with a better experience. Warm regards, Cititel Hotel Pekanbaru
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Number of reviews per page
20
40
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