CLARO Makassar

Hotels
8.5
/10
Very Good
12,315 reviews

What Guests Say About Their Stay

Bedroom (376)
Staff Friendliness (355)
Room Space (344)
Distance To City Center (336)
Frandi D.
8.5
/ 10
My stay here last week was perfectly fine. The hotel delivered exactly what you would expect. The room was comfortable and clean, service was professional, and the breakfast was standard. It's a solid choice that ticks all the boxes for a 4-star hotel. No complaints!
y***a
9.1
/ 10
My first time in Makassar, I stayed here. Since arriving, the security guard was friendly, the bellboy quickly carried my luggage and escorted me to my room, check-in was fast, I got a room near the elevator as requested, the room was spacious, cool, clean, the mattress was soft, the sheets were soft, and there was a refrigerator. I stayed here for 3 days, they asked for cleaning and changing the sheets every day, and they really did. I didn't try the food, but my friend who also stayed here said the in-room dining was delicious. Recommended 👍
See original
Surya D. F. S.
10.0
/ 10
Claro is one of the best hotels in Makassar. Its central location and easy access to everything make it a great choice. Furthermore, we chose Claro for this staycation because our youngest child wanted to play in the pool, and Claro is a great place for a comfortable swimming pool for children.
See original
Muhammad A.
10.0
/ 10
The staff, especially the security guards, were very friendly. As a wheelchair user, I was well-served right up to my room, and the breakfast was delicious and varied.
See original
Gusmeny r.
10.0
/ 10
the staff is friendly, feels like home, close to everywhere, complete facilities. basically the experience of staying at Hotel Claro is extraordinary.
See original
In the Area
See Map
Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Claro Makassar Staying at CLARO Makassar is a good choice when you are visiting Pettarani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around CLARO Makassar

Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222
Discover More Places
Lobby CLARO Makassar
Lobby 2 CLARO Makassar

Discover More About CLARO Makassar

CLARO Makassar Rates per Night

Planning your trip and wondering about hotel rates? Finding the best hotel prices for CLARO Makassar is easy. CLARO Makassar room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best CLARO Makassar hotel rates? Check out Traveloka for the latest deals and promotions!

CLARO Makassar Location & Address

Wondering where to find CLARO Makassar? CLARO Makassar is located at Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222. It's situated in the Makassar area, known for its vibrant atmosphere and local experiences. The hotel is approximately 5 km from the city center.

How to go to CLARO Makassar from Airport

Need to get from the airport to CLARO Makassar? Getting to the hotel from Sultan Hasanuddin International Airport (UPG) is straightforward. Here are a few options to consider:

  • Taxi (most direct): Taxis are readily available at the airport. The ride to the hotel takes approximately 30 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride-hailing services are also available at the airport. This is a convenient option, and the cost is usually lower than a taxi.
  • Hotel Transfer (hassle-free): Some hotels offer airport transfer services. Check with CLARO Makassar to see if they provide this service.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel transfer in advance.

CLARO Makassar Reviews & Summary

Want to know what other guests think about CLARO Makassar? Hotel reviews often highlight the hotel's excellent service and comfortable rooms. Guests frequently praise the hotel's convenient location and the friendly staff.

A standout feature is the rooftop pool, offering stunning city views. One guest raved, "The staff was incredibly helpful, and the breakfast buffet was amazing!" Ready to experience it yourself? Book your stay at CLARO Makassar today!

CLARO Makassar Room Types Available

Curious about the room options at CLARO Makassar? The hotel offers a variety of room types to suit different needs. Here's a glimpse of what you can expect:

  • Deluxe Room: Comfortable and well-appointed, often with city views.
  • Executive Suite: More spacious, with a separate living area.
  • Family Room: Designed to accommodate families, with extra space and beds.
  • Smoking/Non-Smoking Rooms: Available upon request.

Please note: Pet-friendly rooms may be available; check with the hotel for any additional charges or requirements.

Hotel Facilities in CLARO Makassar

What amenities does CLARO Makassar offer? The hotel provides a range of facilities to enhance your stay. Here's a look at what you can enjoy:

  • Swimming Pool: A refreshing pool for adults and kids.
  • Fitness Center: Stay active with a well-equipped gym.
  • Spa: Relax and rejuvenate with various treatments.
  • Restaurant: Enjoy delicious meals at the hotel's restaurant.
  • Business Center: For business travelers, with meeting rooms and services.

Operating hours and extra fees may apply for certain facilities; check with the hotel for details.

Hotel Buffet or Restaurant/Cafe in CLARO Makassar

Looking for dining options at CLARO Makassar? The hotel offers several choices to satisfy your cravings. Here's what you can expect:

  • The Restaurant: Offers a variety of cuisines, including local and international dishes.
  • Buffet: A breakfast buffet is usually available, with a wide selection of options. Price per person: ₱300.
  • Cafe: A cafe serving coffee, snacks, and light meals.

Special or signature dishes are often available; check with the restaurant for details. Opening hours vary, so it's best to confirm with the hotel.

CLARO Makassar Airport pickups and How to Book

Does CLARO Makassar offer airport transfers? Many hotels provide convenient airport pick-up services. Here's how to find out about CLARO Makassar's airport transfer options:

To book an airport transfer, contact the hotel directly. You may need to provide your flight details and arrival time. It's recommended to book in advance, ideally at least 24 hours before your arrival.

Nearby MRT Station & Bus Stops

Need to get around using public transport? Here's information about nearby MRT stations and bus stops:

  • Trans Makassar Bus Stop: Located a short walk from the hotel.

Public transport cards are available for purchase at the bus stops. Check for payment options and top-up locations.

Nearby Attractions for Family / Kid Friendly

Planning some fun activities near CLARO Makassar? There are plenty of family-friendly attractions nearby. Here are some ideas:

  • Trans Studio Makassar: A large indoor theme park with rides and attractions. Distance: 3 km. Entry price: ₱300,000.
  • Losari Beach: A popular spot for families, with beautiful sunsets and street food. Distance: 2 km. Entry price: Free.
  • Fort Rotterdam: A historic fort with museums and cultural exhibits. Distance: 3 km. Entry price: ₱10,000.
  • Bugis Waterpark Adventure: A water park with slides and pools for all ages. Distance: 10 km. Entry price: ₱100,000.
  • Paotere Harbour: A traditional harbor where you can see the Phinisi boats. Distance: 5 km. Entry price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on activities and attractions!

Where to eat near CLARO Makassar (Makassar)

Looking for delicious food near CLARO Makassar? You'll find plenty of options to satisfy your appetite. Here are some recommendations:

  • Cafes/Restaurants:
  • Warung Kopi Tinggi: A local coffee shop with a cozy atmosphere.
  • Rumah Makan Seafood Apong: A seafood restaurant with fresh catches.
  • Local Street Food:
  • Coto Makassar: A traditional beef soup.
  • Konro Bakar: Grilled ribs with a rich sauce.
  • Pisang Epe: Grilled banana with palm sugar.
  • Mie Titi: Crispy noodles with a savory sauce.

Shopping places near CLARO Makassar (Makassar)

Need to do some shopping near CLARO Makassar? Here are some shopping places in Makassar:

  • Mall Ratu Indah: A popular mall with various shops and restaurants.
  • Trans Studio Mall Makassar: A large mall with a theme park.
  • Somba Opu Street: A street known for souvenirs and local products.

Other Places to Stay Near CLARO Makassar

Looking for other hotel options near CLARO Makassar? Here are some recommendations:

  • Luxury/5–6 Star Hotels Nearby:
  • The Rinra Makassar: A luxury hotel with excellent amenities.
  • Four Points by Sheraton Makassar: A modern hotel with great service.
  • Four-Star Hotels Nearby:
  • Swiss-Belhotel Makassar: A well-regarded hotel with comfortable rooms.
  • Three-Star Hotels Nearby:
  • Hotel Grand Celino: A budget-friendly option with a good location.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on hotels near CLARO Makassar!

Ready to book your stay? Find the best deals and availability on Traveloka!

All facilities in CLARO Makassar

Bar, Cafe and Lounge CLARO Makassar
Bar, Cafe and Lounge
Swimming Pool CLARO Makassar
Swimming Pool
Entertainment Facility CLARO Makassar
Entertainment Facility
Fitness Center CLARO Makassar
Fitness Center
Functional Hall CLARO Makassar
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Dining area
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Snack bar
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Entertainment for adults
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Airport transfer
  • Car rental
  • Secure parking
  • Valet parking
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops

Sports and Recreations

  • Billiard
  • Fitness center

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in CLARO Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at CLARO Makassar
590
Number of floors in CLARO Makassar
17
Another facilities in CLARO Makassar
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in CLARO Makassar

What are available facilities at CLARO Makassar?
There are top facilites at CLARO Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at CLARO Makassar?
The standard check-in time at CLARO Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does CLARO Makassar provide breakfast?
Yes, CLARO Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of CLARO Makassar?
CLARO Makassar is a 4.0-star hotel.
How many floors does CLARO Makassar have?
CLARO Makassar has 17 floors.
See All

More Reviews from Other Guests in CLARO Makassar

Overall Ratings & Reviews CLARO Makassar

Traveloka (12,263)
Other sources (52)
8.6
Very Good
From 12,263 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
All
Bedroom (225)
Staff Friendliness (212)
Room Space (201)
Accessibility (197)
Distance to City Center (193)
Ambiance (193)
Bathroom (187)
Hotel Area (183)
Variety (183)
Taste (175)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
H***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Best while using the app
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Customer, Thank you very much for this short but meaningful review. We are delighted to hear that your Traveloka experience was excellent. This feedback is a great motivation for our team to continue providing the best service. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
M***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Favorite hotel if you go to Makassar, highly recommended because the round trip access to the airport is less than 30 minutes, the service and friendliness of the staff are also very good.
Translated by Google Icon
See original
Find this review helpful?
J***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
the staff are friendly and very helpful
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Customer, Thank you very much for your positive review. We are delighted to hear that our staff were helpful and friendly. This feedback encourages us to continue striving for the best possible service. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
My favorite thing about the pool is its huge size. Unfortunately, on Saturday afternoons, the hotel's visitors are somewhat outnumbered by the children practicing swimming in the pool. So, even the large pool feels crowded. Perhaps the number of people could be limited to avoid the pool being so crowded and crowded.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear customer, we sincerely appreciate your valuable comments and feedback. We are delighted to hear you enjoyed the spaciousness of our pool. We sincerely apologize for any inconvenience caused by the pool being somewhat crowded during your swimming lessons. We will incorporate your feedback into future improvements, such as adjusting the number of pool users, to provide a more comfortable environment for our guests. Thank you. Sincerely, Angiat Shinaga, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It’s wonderful at the city center!
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Guest, Thank you for your positive feedback. We’re delighted to know that you enjoyed our location in the city center and had a pleasant stay with us. We look forward to welcoming you back on your next visit to Makassar. Warm regards, Anggiat Sinaga General Manager
restu p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Hotel staff are friendly, very helpful.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you were assisted by the friendly service of our staff. This feedback encourages us to continue striving to provide the best possible service to all our guests. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
a***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Excellent and nice place for family
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you very much for your kind review. We are delighted to know that you found our hotel an excellent and enjoyable place for your family stay. Your feedback encourages us to continually provide the best service and experience for all our guests. Warm regards, Anggiat Sinaga General Manager
u***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good, all the staff are friendly, hopefully the service will be better in the future, next time I go to Makassar I will stay here again
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Ladies and Gentlemen, Thank you very much for your positive review. We are delighted to hear that you were comfortable with the friendly service from all our staff. Your feedback encourages us to further improve the quality of our service. We hope to welcome you back again on your next visit to Makassar. Sincerely, Angiet Sinaga, General Manager
Translated by Google Icon
See original
f***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good service 👍 and pleasant
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are so glad that you enjoyed our excellent and impressive service from our team. We hope to welcome you back again soon. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
Profile Picture
TEGUH B. W. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly during the check-in and check-out process.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Mr. Teckhu B.W.S., Thank you very much for your positive review. We are delighted to hear that you received friendly service from our staff during the check-in and check-out processes. This feedback encourages us to continue developing our best services. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
E***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Too many rules: You have to rent a swimsuit to swim, and you're not allowed to bring food and drinks from your room into the pool area. Maybe it's so we can buy snacks in the pool area. But the prices of the snacks in the pool are illogical. My child is still small, so he's considered an adult. Perhaps because he's so tall, they assume he's an adult and charge him the full adult price for breakfast. My child is still in junior high school (he doesn't have an ID card yet). It should be considered a child! After a week here, I'm bored with the lack of variety on the menu; it's just the same old thing. And the food isn't very tasty either. As for cleanliness, it's very clean.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience caused regarding the pool regulations, breakfast ratings, and menu changes. Your feedback is invaluable in helping us improve our services in the future. We are pleased to hear that the cleanliness met your expectations. We hope to provide you with an even better experience on your next visit. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The food is delicious and the rooms are clean and spacious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for your review. We are very glad that you enjoyed your meal and that your room was clean and comfortable. We hope you enjoyed your stay and look forward to welcoming you back to Claro Makassar again. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
K***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the food is varied, the location is strategic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you enjoyed our staff, enjoyed our wide selection of food and enjoyed our convenient location. We look forward to welcoming you back again soon. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
Aul
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was fun but yesterday there were lots of events so it was very crowded
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Sir/Madam, Thank you for your review. We are very glad that you enjoyed your stay. We apologize if the atmosphere may seem a bit crowded due to some events during that time. Your feedback is very valuable in improving the comfort of our guests in various situations. We sincerely hope to welcome you back again for an even more comfortable experience. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
Ois S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Complete facilities, smooth access everywhere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are very glad that you enjoyed our facilities and comfortable stay at our hotel. We look forward to welcoming you back again soon. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
Amy A. h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very pleasant.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ms. Amy A.H., Thank you for your short but meaningful review. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to Claro Makassar again. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service is very good and you can check in early too, the pool is really cool🤩🤩
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are very glad that you were satisfied with our service and were able to proceed with the early check-in smoothly. We are very glad that you had a good experience. We look forward to welcoming you back again soon. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
J***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Comfortable, clean hotel, friendly staff
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Customer, Thank you very much for your positive review. We are very pleased that you were satisfied with the cleanliness of our restaurant and the friendly service of our staff. We hope to welcome you back again soon. Best regards, General Manager Angiet Sinaga
Translated by Google Icon
See original
Herman p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable and amazing hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Nov 2025
Dear Mr. Herman P., Thank you for your review and feedback. We sincerely appreciate your trust and are pleased to hear that your stay was pleasant. We look forward to welcoming you back to Claro Makassar again. Best regards, Anggiat Sinaga, General Manager
Translated by Google Icon
See original
F***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
Unlucky days are not on the calendar but they apply to me and my family. I intended to stay in a nice and comfortable place, but it turned out I got a room with a flooded bathroom, the water didn't flow to the drain but flowed to the door, I complained but there was no response.
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 CLARO Makassar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews CLARO Makassar

Traveloka (12,263)
Other sources (52)
8.6
Very Good
From 12,263 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
All
Bedroom (225)
Staff Friendliness (212)
Room Space (201)
Accessibility (197)
Distance to City Center (193)
Ambiance (193)
Bathroom (187)
Hotel Area (183)
Variety (183)
Taste (175)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
H***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Best while using the app
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Customer, Thank you very much for this short but meaningful review. We are delighted to hear that your Traveloka experience was excellent. This feedback is a great motivation for our team to continue providing the best service. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
M***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Favorite hotel if you go to Makassar, highly recommended because the round trip access to the airport is less than 30 minutes, the service and friendliness of the staff are also very good.
Translated by Google Icon
See original
Find this review helpful?
J***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
the staff are friendly and very helpful
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Customer, Thank you very much for your positive review. We are delighted to hear that our staff were helpful and friendly. This feedback encourages us to continue striving for the best possible service. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
My favorite thing about the pool is its huge size. Unfortunately, on Saturday afternoons, the hotel's visitors are somewhat outnumbered by the children practicing swimming in the pool. So, even the large pool feels crowded. Perhaps the number of people could be limited to avoid the pool being so crowded and crowded.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear customer, we sincerely appreciate your valuable comments and feedback. We are delighted to hear you enjoyed the spaciousness of our pool. We sincerely apologize for any inconvenience caused by the pool being somewhat crowded during your swimming lessons. We will incorporate your feedback into future improvements, such as adjusting the number of pool users, to provide a more comfortable environment for our guests. Thank you. Sincerely, Angiat Shinaga, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It’s wonderful at the city center!
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Guest, Thank you for your positive feedback. We’re delighted to know that you enjoyed our location in the city center and had a pleasant stay with us. We look forward to welcoming you back on your next visit to Makassar. Warm regards, Anggiat Sinaga General Manager
restu p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Hotel staff are friendly, very helpful.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you were assisted by the friendly service of our staff. This feedback encourages us to continue striving to provide the best possible service to all our guests. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
a***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Excellent and nice place for family
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you very much for your kind review. We are delighted to know that you found our hotel an excellent and enjoyable place for your family stay. Your feedback encourages us to continually provide the best service and experience for all our guests. Warm regards, Anggiat Sinaga General Manager
u***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good, all the staff are friendly, hopefully the service will be better in the future, next time I go to Makassar I will stay here again
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Ladies and Gentlemen, Thank you very much for your positive review. We are delighted to hear that you were comfortable with the friendly service from all our staff. Your feedback encourages us to further improve the quality of our service. We hope to welcome you back again on your next visit to Makassar. Sincerely, Angiet Sinaga, General Manager
Translated by Google Icon
See original
f***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good service 👍 and pleasant
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are so glad that you enjoyed our excellent and impressive service from our team. We hope to welcome you back again soon. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
Profile Picture
TEGUH B. W. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly during the check-in and check-out process.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Mr. Teckhu B.W.S., Thank you very much for your positive review. We are delighted to hear that you received friendly service from our staff during the check-in and check-out processes. This feedback encourages us to continue developing our best services. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
E***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Too many rules: You have to rent a swimsuit to swim, and you're not allowed to bring food and drinks from your room into the pool area. Maybe it's so we can buy snacks in the pool area. But the prices of the snacks in the pool are illogical. My child is still small, so he's considered an adult. Perhaps because he's so tall, they assume he's an adult and charge him the full adult price for breakfast. My child is still in junior high school (he doesn't have an ID card yet). It should be considered a child! After a week here, I'm bored with the lack of variety on the menu; it's just the same old thing. And the food isn't very tasty either. As for cleanliness, it's very clean.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience caused regarding the pool regulations, breakfast ratings, and menu changes. Your feedback is invaluable in helping us improve our services in the future. We are pleased to hear that the cleanliness met your expectations. We hope to provide you with an even better experience on your next visit. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The food is delicious and the rooms are clean and spacious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Thank you for your review. We are very glad that you enjoyed your meal and that your room was clean and comfortable. We hope you enjoyed your stay and look forward to welcoming you back to Claro Makassar again. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
K***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the food is varied, the location is strategic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you enjoyed our staff, enjoyed our wide selection of food and enjoyed our convenient location. We look forward to welcoming you back again soon. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
Aul
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was fun but yesterday there were lots of events so it was very crowded
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Sir/Madam, Thank you for your review. We are very glad that you enjoyed your stay. We apologize if the atmosphere may seem a bit crowded due to some events during that time. Your feedback is very valuable in improving the comfort of our guests in various situations. We sincerely hope to welcome you back again for an even more comfortable experience. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
Ois S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Complete facilities, smooth access everywhere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are very glad that you enjoyed our facilities and comfortable stay at our hotel. We look forward to welcoming you back again soon. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
Amy A. h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very pleasant.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ms. Amy A.H., Thank you for your short but meaningful review. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to Claro Makassar again. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service is very good and you can check in early too, the pool is really cool🤩🤩
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are very glad that you were satisfied with our service and were able to proceed with the early check-in smoothly. We are very glad that you had a good experience. We look forward to welcoming you back again soon. Best regards, Angiet Sinaga, General Manager
Translated by Google Icon
See original
J***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Comfortable, clean hotel, friendly staff
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Customer, Thank you very much for your positive review. We are very pleased that you were satisfied with the cleanliness of our restaurant and the friendly service of our staff. We hope to welcome you back again soon. Best regards, General Manager Angiet Sinaga
Translated by Google Icon
See original
Herman p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable and amazing hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Nov 2025
Dear Mr. Herman P., Thank you for your review and feedback. We sincerely appreciate your trust and are pleased to hear that your stay was pleasant. We look forward to welcoming you back to Claro Makassar again. Best regards, Anggiat Sinaga, General Manager
Translated by Google Icon
See original
F***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
Unlucky days are not on the calendar but they apply to me and my family. I intended to stay in a nice and comfortable place, but it turned out I got a room with a flooded bathroom, the water didn't flow to the drain but flowed to the door, I complained but there was no response.
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40