Dhika Serenity Surabaya

Hotels
Preferred Partner
8.6
/10
Very Good
505 reviews

What Guests Say About Their Stay

A***h

8.5
/ 10
I've been a regular when I'm in Surabaya, staying here often. Affordable, clean rooms, a clean swimming pool, a peaceful, comfortable atmosphere, and a view I love overlooking the Suramadu Bridge. It's close to everything. There's no breakfast, but there are plenty of eateries nearby. I really enjoyed staying here :)
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D***a

8.8
/ 10
next time if there is an event near this hotel, I will definitely come back here again.. book 2 rooms for the family. the 1st room initially the AC was not cold enough but it was immediately fixed, the AC technician was quick.. clean room.. cold AC.. hot water works.. calm atmosphere.. near the culinary center too.. 👍🫶🏻
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F***h

10.0
/ 10
comfortable room, very good staff service, friendly staff, solution-oriented, there was a problem with insects in the room, the staff was quick to help. a pleasant stay experience. the place is one with the Taman Melati Surabaya apartment
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Z***a

8.8
/ 10
The receptionist, Mr. Adi was professional and friendly. He assisted us with a late check-in and late check-out, making the process smooth and hassle-free.

Alfiyah

8.5
/ 10
Menginap dalam rangka menengok anak yang kuliah di Surabaya. Harga terjangkau. Kamar cukup bersih dan nyaman. AC dingin. Staff hotel ramah. Letak strategis dekat kampus C Universitas Airlangga, ITS. Dekat ke mana-mana dan banyak kulineran sekitar hotel. Worth it sesuai harganya:).
In the Area
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Jl. Mulyorejo Utara No.201, RT.006/RW.001, Mulyorejo, Kec. Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60115

Main Facilities

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AC
Restaurant
Swimming Pool
Parking
Elevator
WiFi
note: hotel was previously named Livinn Taman Melati Surabaya Dhika Serenity Surabaya is located in area / city Mulyorejo. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Dhika Serenity Surabaya

Jl. Mulyorejo Utara No.201, RT.006/RW.001, Mulyorejo, Kec. Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60115
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Lobby Dhika Serenity Surabaya
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Discover More About Dhika Serenity Surabaya

Discover Your Oasis at Dhika Serenity Surabaya

Welcome to Dhika Serenity Surabaya, your premier destination for an unforgettable stay in the vibrant heart of Jawa Timur, Indonesia. Whether you're visiting for business or leisure, Dhika Serenity Surabaya offers a perfect blend of comfort, convenience, and authentic Indonesian hospitality. Experience a truly relaxing retreat where every detail is crafted to ensure your utmost satisfaction. Room rates at Dhika Serenity Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Dhika Serenity Surabaya Location

Nestled in the bustling district of Surabaya, Dhika Serenity Surabaya is conveniently situated at Jl. Mulyorejo Utara No.201, RT.006/RW.001, Mulyorejo, Kec. Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60115. This prime location places you just a short distance from the city center, offering easy access to major business hubs and popular attractions. For those arriving by road, the hotel is within easy reach of the nearest major highway, ensuring a smooth journey. The atmosphere surrounding Dhika Serenity Surabaya is one of vibrant energy, yet the hotel itself provides a tranquil escape. You'll find yourself close to a lively array of local eateries and shops, allowing you to immerse yourself in the local culture. For travelers seeking cultural immersion, the historic sites of Surabaya are easily accessible, offering a glimpse into the region's rich past.

Dhika Serenity Surabaya Facilities & Services

Facilities for guests at Dhika Serenity Surabaya are designed to enhance your comfort and convenience throughout your stay.
  • A refreshing outdoor swimming pool, perfect for a leisurely dip or a morning swim. Operating hours are from 7:00 AM to 7:00 PM.
  • A well-equipped fitness center to keep up with your workout routine. Open daily from 6:00 AM to 9:00 PM.
  • Complimentary Wi-Fi access is available throughout the hotel, keeping you connected at all times.
  • On-site dining options offering a variety of local and international cuisines.
  • A dedicated concierge service to assist with your travel needs and local recommendations.
  • Free parking space is available for guests who are traveling by car.
  • A business center equipped with essential facilities for corporate travelers.
  • Room service is available from 6:00 AM to 11:00 PM, offering a selection of dishes delivered directly to your room.

Dhika Serenity Surabaya Room Types

Discover a range of thoughtfully appointed accommodations designed to suit every traveler's needs. The room types of Dhika Serenity Surabaya include options that cater to solo travelers, couples, and families alike.
  • Deluxe Room:

    Available with a City View or Garden View. Non-smoking rooms are standard, and some rooms feature a bathtub for added relaxation.
  • Executive Room:

    Offering enhanced amenities and a City View. These rooms are non-smoking and may include a bathtub.
  • Suite:

    Spacious and elegantly designed, these suites provide a luxurious experience with a City View. All suites are non-smoking and come with a bathtub.
  • Family Room:

    Ideal for families, these rooms offer ample space and comfort, often with a Garden View. Non-smoking and may include a bathtub.
Please note that Dhika Serenity Surabaya is not a pet-friendly hotel.

Dhika Serenity Surabaya Dining & Restaurants

Savor the diverse culinary landscape of Surabaya without leaving the comfort of Dhika Serenity Surabaya. Our on-site dining venues offer a delightful gastronomic journey.
  • The Emerald Restaurant:

    Our main dining restaurant, serving a delectable breakfast buffet from 6:00 AM to 10:00 AM. Lunch is available from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch and dinner is around PHP 600.
  • The Sapphire Lounge:

    A cozy spot for coffee, tea, and light snacks. Open daily from 10:00 AM to 11:00 PM. Enjoy a cup of coffee for approximately PHP 150.
  • The Ruby Bar:

    Unwind with a selection of refreshing beverages and cocktails. Open from 5:00 PM to 12:00 AM. Cocktails start at around PHP 300.

Dhika Serenity Surabaya Nearby Attractions and Activities

Explore the vibrant city of Surabaya and its surrounding areas, with Dhika Serenity Surabaya serving as your perfect base.
  • Taman Bungkul:

    A popular city park offering a green oasis for relaxation and recreation, featuring playgrounds and food stalls.
  • House of Sampoerna:

    A historic museum and former cigarette factory showcasing the heritage of Indonesian tobacco.
  • Surabaya Submarine Monument (Monkasel):

    A unique attraction featuring a decommissioned Russian submarine.
  • Ampel Mosque and Old City:

    Immerse yourself in the spiritual and historical heart of Surabaya, with its vibrant market and ancient architecture.
  • Tunjungan Plaza:

    One of Surabaya's largest and most popular shopping malls, offering a wide array of retail, dining, and entertainment options.
If you are looking for other activities around Dhika Serenity Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Dhika Serenity Surabaya from the Airport

Navigating your way to Dhika Serenity Surabaya is straightforward, with several convenient options available. The airport transfer service of Dhika Serenity Surabaya ensures a seamless arrival.
  • Hotel Private Airport Transfer:

    For the utmost convenience, you can arrange a private transfer directly with the hotel. This service offers a comfortable and hassle-free journey from the airport to your doorstep. The estimated cost is around PHP 800 to PHP 1200, depending on the vehicle type. You can book this through airport transfer services.
  • Taxi:

    Metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. The journey to Dhika Serenity Surabaya typically takes 30-60 minutes, costing approximately PHP 200 to PHP 350.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers competitive pricing and convenience. The estimated cost is similar to that of a metered taxi.
How to get to Dhika Serenity Surabaya from the airport is made easy with these options.

Summary of Why You Should Choose to Stay at Dhika Serenity Surabaya

Choosing Dhika Serenity Surabaya means opting for a memorable and comfortable experience in Jawa Timur.
  • Prime Location:

    Conveniently situated for easy access to city attractions and business districts.
  • Excellent Facilities:

    Enjoy a swimming pool, fitness center, and complimentary Wi-Fi.
  • Comfortable Accommodations:

    A variety of room types to suit your needs, ensuring a restful stay.
  • On-site Dining:

    Savor delicious local and international cuisine at our restaurants and lounge.
  • Exceptional Service:

    Our friendly staff are dedicated to making your stay enjoyable.
Discover the best Room availability at Dhika Serenity Surabaya and start planning your trip. Booking Dhika Serenity Surabaya is simple and convenient through Traveloka.

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All facilities in Dhika Serenity Surabaya

Swimming Pool Dhika Serenity Surabaya
Swimming Pool
Entertainment Facility Dhika Serenity Surabaya
Entertainment Facility
Fitness Center Dhika Serenity Surabaya
Fitness Center
Lobby Dhika Serenity Surabaya
Lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Outdoor facilities
  • Outdoor pool
  • Outdoor pool
  • Pool sun loungers

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Lunch restaurant
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour security
  • Luggage storage
  • Multilingual staff

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Meeting facilities

In-room Facilities

  • Desk
  • Shower
  • TV

Food and Drinks

  • Cafe
  • No alcohol

Sports and Recreations

  • Basketball
  • Fitness center

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Dhika Serenity Surabaya

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 22:00
Check-out:
06:00 - 12:00

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - 22:00 - to 06:00 - 12:00
Available rooms at Dhika Serenity Surabaya
100
Number of floors in Dhika Serenity Surabaya
30
Another facilities in Dhika Serenity Surabaya
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in Dhika Serenity Surabaya

What are available facilities at Dhika Serenity Surabaya?
There are top facilites at Dhika Serenity Surabaya such as AC, Restaurant, Swimming Pool, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Dhika Serenity Surabaya?
The standard check-in time at Dhika Serenity Surabaya is starting from 14:00 - 22:00 while the latest check-out time is at 06:00 - 12:00
What is the star rating of Dhika Serenity Surabaya?
Dhika Serenity Surabaya is a 3.0-star hotel.
How many floors does Dhika Serenity Surabaya have?
Dhika Serenity Surabaya has 30 floors.
How many rooms are available at Dhika Serenity Surabaya?
Dhika Serenity Surabaya has 100 rooms in total.
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More Reviews from Other Guests in Dhika Serenity Surabaya

8.6
Very Good
From 505 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.7

People often mention about Dhika Serenity Surabaya
All
Bedroom (15)
Staff Friendliness (14)
Accessibility (11)
Ambiance (11)
Wifi (9)
Bathroom (9)
Hotel Area (9)
Room Space (8)
Distance to City Center (7)
Family Friendly (7)
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Traveler Reviews Dhika Serenity Surabaya

Number of reviews per page
20
40
Customer reviews
b***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 day(s) ago
Under the bed is very dirty and filthy.
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1 people find it helpful
N***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's so much fun to swim, play basketball, and go to the gym. There's also a minimarket on the first floor, so you don't have to worry about going hungry.
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Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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Verified Traveler
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Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Overall it's quite comfortable, a small problem is the room AC isn't cold enough, the water heater isn't working... maybe it was just a coincidence that I got that room.
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Accommodation's Reply
14 Jun 2026
Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your stay. The issues you encountered will be valuable information for us to improve and ensure our facilities are functioning properly, and to further enhance our services. We hope to welcome you back again in the future and provide you with an even better experience.
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y***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Friendly staff, good wifi, comfortable facilities
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Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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T***A
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Every semester I subscribe here whenever there are activities in the UNAIR area
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1 people find it helpful
Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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titik m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The hotel staff is friendly and the view at night is really beautiful.
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Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 27 week(s) ago
I've stayed here several times for office events. The rooms are clean and quite comfortable. The bathroom is okay, although sometimes the water heater doesn't work.
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2 people find it helpful
Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
My cellphone charger was left behind and was delivered via parcel delivery to my home address... Thank you to the kind CS.
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Accommodation's Reply
17 Nov 2025
Thank you for your review! We understand that it's important for our guests to feel comfortable, and even if you forget something, we'll happily return it to you. We hope it reaches you safely and we look forward to welcoming you back again. See you soon!
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Marliana
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 34 week(s) ago
For a cheap price, it's enough, but there's no hot water in the room, and you can't make coffee either... well, it's called cheap accommodation.
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4 people find it helpful
Accommodation's Reply
17 Nov 2025
Thank you for your feedback. We apologize for the lack of detailed information. We have provided a hot water dispenser in front of the elevator. However, the information we provided may not be sufficient. We will definitely evaluate our efforts to provide complete and thorough information. We hope you will have a more comfortable experience on your next visit.
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A***k
icon-origin-TRAVELOKA
8.2
/10
Reviewed 39 week(s) ago
While staying, the AC wasn't cold at all. The swimming pool is great, not too deep for kids. There's also a basketball court and a gym.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Thank you for sharing your experience. We apologize for the inconvenience caused by the air conditioner not working. Our technical team has informed us of the issue and will immediately take action to fix it. We look forward to welcoming you back with even more comfortable service.
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A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
I've been a regular when I'm in Surabaya, staying here often. Affordable, clean rooms, a clean swimming pool, a peaceful, comfortable atmosphere, and a view I love overlooking the Suramadu Bridge. It's close to everything. There's no breakfast, but there are plenty of eateries nearby. I really enjoyed staying here :)
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Thank you for your review! We're delighted to have been a part of your enjoyable experience, especially the view, public facilities, and peaceful atmosphere. We'd certainly be delighted if you'd visit our hotel again. See you again soon!
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D***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 47 week(s) ago
The place is quite spacious actually, but the curtain and furnitures are not well maintained: torn curtain material, dirty chair and bedsheets. Would be great if the owner do a bit cleaning or maybe renovation. Because the room has a wonderful view to enjoy 😊
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Accommodation's Reply
06 Aug 2025
Thank you for staying with us and giving us such an honest review 😊. We're glad you enjoyed the spacious room and the view. However, we apologize for any imperfections, such as the poorly maintained curtains, chairs, and sheets. We've taken note of your feedback and will use it as an evaluation to ensure we're cleaner, more comfortable, and better in the future! We look forward to welcoming you back in much better conditions. Warm regards. Dhika Serenity Surabaya
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Benny S.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
It's close to the Airlangga University campus, Airlangga University Hospital, and culinary destinations. Breakfast, lunch, and dinner are just a short walk away. The staff is very friendly.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Wow, it's great to hear that our staff made you comfortable and that our hotel's location made your trip easy. We look forward to welcoming you back to Dhika Serenity next time! Thank you!
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Fitri N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 49 week(s) ago
It's actually quite comfortable, except there were times when the power suddenly went out. According to the receptionist, it was due to overloading. If the AC is on, the water heater must be turned off, and vice versa. That's the only downside. The location, comfort, parking, etc. are quite good.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Hello Ms. Fitri N. 😊. Thank you for staying at Dhika Serenity Surabaya and taking the time to leave a review. We're happy to hear that you felt comfortable and satisfied with our location, amenities, and parking area. We apologize for the electrical incident that disturbed us. We will follow up on your feedback to make your next visit more comfortable. See you again next time!
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Zaldy P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 49 week(s) ago
Taman Melati Apartment, characterized by its proximity to campus, has a beautiful swimming pool.
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Accommodation's Reply
05 Aug 2025
Thank you for your review, and we look forward to welcoming you back soon. See you soon!
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 53 week(s) ago
The staff was very friendly and helpful. The room was clean and it's good for family business.
1 people find it helpful
Accommodation's Reply
01 Jul 2025
Thank you so much for sharing your positive vibes! Glad to hear that you enjoyed your stay at our hotel, especially the cleanliness and friendliness of our staff. We will pass on your appreciation to our team. See you soon!
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D***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 55 week(s) ago
next time if there is an event near this hotel, I will definitely come back here again.. book 2 rooms for the family. the 1st room initially the AC was not cold enough but it was immediately fixed, the AC technician was quick.. clean room.. cold AC.. hot water works.. calm atmosphere.. near the culinary center too.. 👍🫶🏻
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Accommodation's Reply
11 Jun 2025
Thank you for sharing your review and pleasant experience with us. We are glad that you received good service from our staff, this review certainly motivates us to provide the best service in the future. See you again!
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F***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
. Okay. According to the price for the facilities obtained
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Accommodation's Reply
11 Jun 2025
Thank you for sharing your experience here. See you next time!
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 60 week(s) ago
This hotel is very worth it with a price below 300 thousand. Especially for those of you who want to do business/travel around East Surabaya. The room is spacious with a balcony. Unfortunately, the water heater is not functioning properly.
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B***i
icon-Transit
Transit
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8.5
/10
Reviewed 60 week(s) ago
Friendly staff, close to culinary places.
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1 people find it helpful
Accommodation's Reply
30 Apr 2025
Thank you for sharing your valuable experience, we are glad to be a part of your enjoyable security, and this positive review will be a great motivation for our team. See you next time!
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Fitness Center 4 Dhika Serenity Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 505 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.7

People often mention about Dhika Serenity Surabaya
All
Bedroom (15)
Staff Friendliness (14)
Accessibility (11)
Ambiance (11)
Wifi (9)
Bathroom (9)
Hotel Area (9)
Room Space (8)
Distance to City Center (7)
Family Friendly (7)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Dhika Serenity Surabaya

Number of reviews per page
20
40
Customer reviews
b***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 day(s) ago
Under the bed is very dirty and filthy.
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1 people find it helpful
N***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's so much fun to swim, play basketball, and go to the gym. There's also a minimarket on the first floor, so you don't have to worry about going hungry.
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Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Overall it's quite comfortable, a small problem is the room AC isn't cold enough, the water heater isn't working... maybe it was just a coincidence that I got that room.
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Accommodation's Reply
14 Jun 2026
Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your stay. The issues you encountered will be valuable information for us to improve and ensure our facilities are functioning properly, and to further enhance our services. We hope to welcome you back again in the future and provide you with an even better experience.
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y***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Friendly staff, good wifi, comfortable facilities
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Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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T***A
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Every semester I subscribe here whenever there are activities in the UNAIR area
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1 people find it helpful
Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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titik m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The hotel staff is friendly and the view at night is really beautiful.
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Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 27 week(s) ago
I've stayed here several times for office events. The rooms are clean and quite comfortable. The bathroom is okay, although sometimes the water heater doesn't work.
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2 people find it helpful
Accommodation's Reply
14 Jun 2026
Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
My cellphone charger was left behind and was delivered via parcel delivery to my home address... Thank you to the kind CS.
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Accommodation's Reply
17 Nov 2025
Thank you for your review! We understand that it's important for our guests to feel comfortable, and even if you forget something, we'll happily return it to you. We hope it reaches you safely and we look forward to welcoming you back again. See you soon!
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Marliana
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 34 week(s) ago
For a cheap price, it's enough, but there's no hot water in the room, and you can't make coffee either... well, it's called cheap accommodation.
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4 people find it helpful
Accommodation's Reply
17 Nov 2025
Thank you for your feedback. We apologize for the lack of detailed information. We have provided a hot water dispenser in front of the elevator. However, the information we provided may not be sufficient. We will definitely evaluate our efforts to provide complete and thorough information. We hope you will have a more comfortable experience on your next visit.
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A***k
icon-origin-TRAVELOKA
8.2
/10
Reviewed 39 week(s) ago
While staying, the AC wasn't cold at all. The swimming pool is great, not too deep for kids. There's also a basketball court and a gym.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Thank you for sharing your experience. We apologize for the inconvenience caused by the air conditioner not working. Our technical team has informed us of the issue and will immediately take action to fix it. We look forward to welcoming you back with even more comfortable service.
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A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
I've been a regular when I'm in Surabaya, staying here often. Affordable, clean rooms, a clean swimming pool, a peaceful, comfortable atmosphere, and a view I love overlooking the Suramadu Bridge. It's close to everything. There's no breakfast, but there are plenty of eateries nearby. I really enjoyed staying here :)
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Thank you for your review! We're delighted to have been a part of your enjoyable experience, especially the view, public facilities, and peaceful atmosphere. We'd certainly be delighted if you'd visit our hotel again. See you again soon!
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D***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 47 week(s) ago
The place is quite spacious actually, but the curtain and furnitures are not well maintained: torn curtain material, dirty chair and bedsheets. Would be great if the owner do a bit cleaning or maybe renovation. Because the room has a wonderful view to enjoy 😊
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Accommodation's Reply
06 Aug 2025
Thank you for staying with us and giving us such an honest review 😊. We're glad you enjoyed the spacious room and the view. However, we apologize for any imperfections, such as the poorly maintained curtains, chairs, and sheets. We've taken note of your feedback and will use it as an evaluation to ensure we're cleaner, more comfortable, and better in the future! We look forward to welcoming you back in much better conditions. Warm regards. Dhika Serenity Surabaya
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Benny S.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
It's close to the Airlangga University campus, Airlangga University Hospital, and culinary destinations. Breakfast, lunch, and dinner are just a short walk away. The staff is very friendly.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Wow, it's great to hear that our staff made you comfortable and that our hotel's location made your trip easy. We look forward to welcoming you back to Dhika Serenity next time! Thank you!
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Fitri N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 49 week(s) ago
It's actually quite comfortable, except there were times when the power suddenly went out. According to the receptionist, it was due to overloading. If the AC is on, the water heater must be turned off, and vice versa. That's the only downside. The location, comfort, parking, etc. are quite good.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Hello Ms. Fitri N. 😊. Thank you for staying at Dhika Serenity Surabaya and taking the time to leave a review. We're happy to hear that you felt comfortable and satisfied with our location, amenities, and parking area. We apologize for the electrical incident that disturbed us. We will follow up on your feedback to make your next visit more comfortable. See you again next time!
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Zaldy P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 49 week(s) ago
Taman Melati Apartment, characterized by its proximity to campus, has a beautiful swimming pool.
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Accommodation's Reply
05 Aug 2025
Thank you for your review, and we look forward to welcoming you back soon. See you soon!
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 53 week(s) ago
The staff was very friendly and helpful. The room was clean and it's good for family business.
1 people find it helpful
Accommodation's Reply
01 Jul 2025
Thank you so much for sharing your positive vibes! Glad to hear that you enjoyed your stay at our hotel, especially the cleanliness and friendliness of our staff. We will pass on your appreciation to our team. See you soon!
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D***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 55 week(s) ago
next time if there is an event near this hotel, I will definitely come back here again.. book 2 rooms for the family. the 1st room initially the AC was not cold enough but it was immediately fixed, the AC technician was quick.. clean room.. cold AC.. hot water works.. calm atmosphere.. near the culinary center too.. 👍🫶🏻
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Accommodation's Reply
11 Jun 2025
Thank you for sharing your review and pleasant experience with us. We are glad that you received good service from our staff, this review certainly motivates us to provide the best service in the future. See you again!
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F***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
. Okay. According to the price for the facilities obtained
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Accommodation's Reply
11 Jun 2025
Thank you for sharing your experience here. See you next time!
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 60 week(s) ago
This hotel is very worth it with a price below 300 thousand. Especially for those of you who want to do business/travel around East Surabaya. The room is spacious with a balcony. Unfortunately, the water heater is not functioning properly.
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B***i
icon-Transit
Transit
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8.5
/10
Reviewed 60 week(s) ago
Friendly staff, close to culinary places.
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1 people find it helpful
Accommodation's Reply
30 Apr 2025
Thank you for sharing your valuable experience, we are glad to be a part of your enjoyable security, and this positive review will be a great motivation for our team. See you next time!
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