Grand Hawaii Hotel

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8.2
/10
Very Good
7,699 reviews

What Guests Say About Their Stay

M***h

8.5
/ 10
The room is clean, the food is delicious, I always come back to stay here when I go to Pekanbaru.
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Muhammad I.

8.5
/ 10
A wonderful stay from start to finish! Check-in was super fast, and the staff were friendly and helpful. The room was clean, smelled great, the bed was soft, and the air conditioning was cool. The breakfast menu was varied and delicious. The location was also strategic and easily accessible. Absolutely no complaints, and I will definitely stay here again if I visit the city. Highly recommended.
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Joni S.

10.0
/ 10
A hotel with excellent facilities and excellent service. Highly recommended.
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T***i

10.0
/ 10
The breakfast was delicious and the staff were excellent. I'll definitely stay here again next time I visit Pekanbaru. One word for this hotel: keep up the great service.
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A***d

9.4
/ 10
The hotel's strategic location in the city center, close to culinary centers and tourist attractions. Friendly service and clean, comfortable rooms. Recommended as a quality hotel at an affordable price.
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In the Area
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Jalan Gatot Subroto No. 8,Kota Tinggi,, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28155

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Grand Hawaii Hotel is a good choice when you are visiting Pekanbaru City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Hawaii Hotel

Jalan Gatot Subroto No. 8,Kota Tinggi,, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28155
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Lobby Grand Hawaii Hotel
Lobby 2 Grand Hawaii Hotel

Discover More About Grand Hawaii Hotel

Discover Your Perfect Getaway at Grand Hawaii Hotel

Welcome to the Grand Hawaii Hotel, your premier destination for an unforgettable experience in Riau, Indonesia. We pride ourselves on offering exceptional hospitality, comfortable accommodations, and a convenient location that makes exploring the vibrant surroundings a breeze. Whether you're here for business or leisure, Grand Hawaii Hotel is dedicated to making your stay both relaxing and enriching. Room rates at Grand Hawaii Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Grand Hawaii Hotel Location

Nestled in the heart of Pekanbaru, Grand Hawaii Hotel is strategically situated at Jalan Gatot Subroto No. 8,Kota Tinggi,, Pusat Kota Pekanbaru, Pekanbaru, Riau, Indonesia, 28155. This prime location places you just a short drive from the city center, offering easy access to major business districts, shopping centers, and cultural attractions. For those arriving by air, the hotel is conveniently located approximately 30 minutes from Sultan Syarif Kasim II International Airport (PKU), making your journey seamless. The atmosphere surrounding Grand Hawaii Hotel is one of vibrant energy, with a plethora of local eateries and shops just a stone's throw away, allowing you to immerse yourself in the local culture and flavors.

Grand Hawaii Hotel Facilities & Services

Facilities for guests at Grand Hawaii Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay. We offer a range of amenities to enhance your experience, from relaxation to productivity.
  • A refreshing outdoor swimming pool, perfect for a dip on a warm day. Operating hours are from 7:00 AM to 7:00 PM.
  • A well-equipped fitness center to keep up with your workout routine. Open daily from 6:00 AM to 9:00 PM.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • A business center with printing and fax services, available from 8:00 AM to 5:00 PM.
  • On-site dining options offering a variety of culinary delights.
  • 24-hour front desk assistance to cater to your needs at any hour.
  • Secure and complimentary parking space for guests with private vehicles.
  • A dedicated concierge service to assist with tour bookings and local recommendations.

Grand Hawaii Hotel Room Types

Discover a variety of accommodations designed to suit your preferences with our diverse room types of Grand Hawaii Hotel. Each room is thoughtfully appointed to provide a comfortable and relaxing sanctuary after a day of exploration or business.
  • Deluxe Room: Offering a comfortable space with either a King or Twin bed configuration. Available in City View or Garden View. Non-smoking rooms are available.
  • Executive Room: A more spacious option, featuring enhanced amenities and a choice of King or Twin beds. Enjoy City View or Garden View. Non-smoking rooms are available.
  • Grand Suite: Our most luxurious offering, providing ample space, a separate living area, and premium amenities. Features a King bed and a City View. Non-smoking rooms are available. Some suites may include a bathtub.
All rooms are non-smoking to ensure a fresh and pleasant environment for all our guests. Please inquire at the front desk for specific room features, including the availability of bathtubs.

Grand Hawaii Hotel Dining & Restaurants

Savor a delightful culinary journey at Grand Hawaii Hotel, where our dining venues offer a taste of local and international flavors.
  • The Grand Cafe: Our main restaurant, serving a delectable breakfast buffet from 6:00 AM to 10:00 AM, and à la carte lunch and dinner options from 11:00 AM to 10:00 PM. Estimated price per person for lunch/dinner is around IDR 150,000.
  • The Sunset Lounge: Relax and unwind with a selection of refreshing beverages and light snacks. Open daily from 4:00 PM to 11:00 PM. Enjoy the city views as you sip your drink.

Grand Hawaii Hotel Nearby Attractions and Activities

Grand Hawaii Hotel is ideally situated to explore the vibrant attractions of Pekanbaru and its surroundings. Immerse yourself in the local culture and discover the beauty of Riau.
  • Anai Valley Nature Reserve: A stunning natural park offering lush greenery and opportunities for hiking and wildlife spotting.
  • Pekanbaru Great Mosque (Masjid Agung Ar-Ridha): An iconic landmark and a significant religious site, showcasing beautiful Islamic architecture.
  • Sang Nila Utama Museum: Delve into the rich history and cultural heritage of Riau province through its fascinating exhibits.
  • Pasar Bawah (Lower Market): Experience the bustling local market, a perfect place to find traditional crafts, textiles, and local delicacies.
  • Alam Mayang Recreational Park: A popular spot for families, offering various recreational activities and a pleasant environment for relaxation.
If you are looking for other activities around Grand Hawaii Hotel, check out the best deals on Traveloka: Recommended activities in Pekanbaru!

How to Get to Grand Hawaii Hotel from the Airport

Navigating your way to Grand Hawaii Hotel is straightforward, with several convenient options available. The airport transfer service of Grand Hawaii Hotel ensures a smooth transition from your flight to your room. Here's how to get to Grand Hawaii Hotel:
  • Hotel Private Airport Transfer: For ultimate convenience and comfort, we offer a private airport transfer service. Please contact our concierge in advance to arrange this service. The estimated cost is around IDR 200,000 to IDR 300,000, depending on the vehicle type. You can also explore airport transfer services on Traveloka.
  • Taxi: Metered taxis are readily available at Sultan Syarif Kasim II International Airport. The journey to Grand Hawaii Hotel typically takes about 30 minutes, with fares ranging from IDR 100,000 to IDR 150,000, depending on traffic conditions.
  • Ride-hailing Service: You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. The estimated cost is similar to that of a metered taxi.

Summary of Why You Should Choose to Stay at Grand Hawaii Hotel

Grand Hawaii Hotel stands out as the ideal choice for your Riau adventure, offering a blend of comfort, convenience, and exceptional service. We are committed to providing a memorable experience for every guest.
  • Prime Location: Easily accessible and close to key attractions and amenities in Pekanbaru.
  • Comfortable Accommodations: A range of well-appointed rooms to suit every traveler's needs.
  • Excellent Facilities: Enjoy our swimming pool, fitness center, and complimentary Wi-Fi.
  • Attentive Service: Our friendly staff are dedicated to ensuring your stay is pleasant and hassle-free.
  • Great Value: Competitive room rates and special offers make Grand Hawaii Hotel an excellent choice.
Discover the best room availability at Grand Hawaii Hotel and start planning your trip today. For seamless booking, we recommend using Traveloka. Booking Grand Hawaii Hotel through Traveloka ensures you get the best deals and a hassle-free reservation process.

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All facilities in Grand Hawaii Hotel

Bar, Cafe and Lounge Grand Hawaii Hotel
Bar, Cafe and Lounge
Fitness Center Grand Hawaii Hotel
Fitness Center
Common Space Grand Hawaii Hotel
Common Space
Lobby Grand Hawaii Hotel
Lobby
Exterior Grand Hawaii Hotel
Exterior

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Limited parking
  • Car rental
  • Secure parking
  • Theme park shuttle
  • Valet parking

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • Breakfast
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Early bird breakfast
  • Snacks
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Cloakroom
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Smoke-free
  • Terrace

Accessibilty

  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Business Facilities

  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Printer
  • Projector

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

Sports and Recreations

  • Fitness center

Things to Do

  • Barbecue
  • Fitness center
  • Garden
  • Karaoke
  • Massage
  • Spa

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle
  • Airport transfer

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Mobile
  • Porter
  • Wedding service

Accommodation Policy & General Information in Grand Hawaii Hotel

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Business Facilities, Gym, Lobby, Lounge, Spa, Restaurant / Bar open for limited number of guests per day from 11-3-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hawaii Hotel
100
Number of floors in Grand Hawaii Hotel
8
Another facilities in Grand Hawaii Hotel
Airport transfer, Area shuttle with surcharge, Limited parking, Car rental, Secure parking

Frequently asked question in Grand Hawaii Hotel

What are available facilities at Grand Hawaii Hotel?
There are top facilites at Grand Hawaii Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Hawaii Hotel?
The standard check-in time at Grand Hawaii Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Hawaii Hotel provide breakfast?
Yes, Grand Hawaii Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hawaii Hotel?
Grand Hawaii Hotel is a 3.0-star hotel.
How many floors does Grand Hawaii Hotel have?
Grand Hawaii Hotel has 8 floors.
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More Reviews from Other Guests in Grand Hawaii Hotel

Overall Ratings & Reviews Grand Hawaii Hotel

Traveloka (7,695)
Other sources (4)
8.3
Very Good
From 7,695 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Grand Hawaii Hotel
All
Distance to City Center (122)
Staff Friendliness (119)
Ambiance (117)
Bedroom (100)
Bathroom (93)
Accessibility (91)
Surroundings (83)
Hotel Area (81)
Room Space (78)
Soundproof (70)
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Traveler Reviews Grand Hawaii Hotel

Number of reviews per page
20
40
Customer reviews
t***k
icon-Business
Business
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10.0
/10
Reviewed 1 week(s) ago
Very clean and tidy place.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. t*ke, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
icon-Business
Business
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10.0
/10
Reviewed 1 week(s) ago
Really enjoyed staying here because the service was friendly and the room was quite clean.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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Sonny I.
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6.8
/10
Reviewed 2 week(s) ago
My wife was sick and couldn't have breakfast, so I asked for it to be brought to the room, but was charged extra. I told her that in all the hotels I've stayed in, if I'm sick or busy and can't have breakfast, they usually let me bring it to the room upstairs. That's the price for a small room, and it's enough for one stay.
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Accommodation's Reply
05 Oct 2026
Responding to you, Mr. Sonny I, Sincerely, from Grand Hawaii Hotel, Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced with our service during your stay. We will strive to improve and enhance our services in the future. We hope to welcome you back to our hotel soon. Sincerely, The Manager
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M***h
icon-Business
Business
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8.5
/10
Reviewed 3 week(s) ago
The room is clean, the food is delicious, I always come back to stay here when I go to Pekanbaru.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean rooms, delicious food, so guests feel at home.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
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Business
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8.5
/10
Reviewed 3 week(s) ago
I always stay here when I go to Pekanbaru, because even though the price is quite affordable, the food and rooms are clean.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
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Business
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8.5
/10
Reviewed 3 week(s) ago
I often stay here because the rooms are clean and the air conditioning is cool. The food is also delicious.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The rooms here are cool and clean, and the food is delicious. I stay here often.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
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Business
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8.5
/10
Reviewed 3 week(s) ago
The room is spacious and clean, the AC is also cold, the breakfast is quite delicious.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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G***g
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8.2
/10
Reviewed 3 week(s) ago
The place is nice and quiet, close to the mall.
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Accommodation's Reply
05 Oct 2026
Your response: Dear Mr. G*g, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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Muhammad I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
A wonderful stay from start to finish! Check-in was super fast, and the staff were friendly and helpful. The room was clean, smelled great, the bed was soft, and the air conditioning was cool. The breakfast menu was varied and delicious. The location was also strategic and easily accessible. Absolutely no complaints, and I will definitely stay here again if I visit the city. Highly recommended.
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Accommodation's Reply
23 Sep 2026
Your response: Dear Mr. Muhammad I, With our deepest respect from Grand Hawaii Pekanbaru Hotel, thank you for staying at our hotel and for submitting your review. We sincerely hope to welcome you back to our hotel in the future. Sincerely, The Manager
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H***y
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Business
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5.0
/10
Reviewed 5 week(s) ago
Not very satisfactory and hopefully it can be improved.
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1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. H*y, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, we apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our services in the future to ensure your utmost comfort during your stay. We look forward to welcoming you back to our hotel again in the future. Sincerely, The Manager
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abizar
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Leisure
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9.6
/10
Reviewed 6 week(s) ago
Very interesting for a favorite location.
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2 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Mr. Abizar, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)
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a***r
icon-Staycation
Staycation
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9.1
/10
Reviewed 6 week(s) ago
good, incredibly interesting experience
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Grand Hawaii Hotel, Pekanbaru, extends its deepest respects. We thank you for choosing our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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E***o
icon-Transit
Transit
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8.3
/10
Reviewed 7 week(s) ago
Dirty room, dust everywhere, dirty table sticky with food or drink residue, dirty bed and sheets as if they hadn't been changed and looked like they had just been used.
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Accommodation's Reply
08 Sep 2026
Dear Mr. E*o, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying with us and for your review. On behalf of management, I apologize for any inconvenience you experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay even more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
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Verified Traveler
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6.2
/10
Reviewed 7 week(s) ago
The bed sheets and pillows were a bit dirty, the pillows smelled, I had to cover the pillows with my clothes.
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Accommodation's Reply
08 Sep 2026
Dear Mr. G*t, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.4
/10
Reviewed 7 week(s) ago
In the lobby, the noise of passing trains disrupts your sleep in the middle of the night. The problem is, they pass by frequently.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. A*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced during your stay. We are committed to improving the safety and comfort of all our guests to ensure your stay was pleasant. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager
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R***a
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10.0
/10
Reviewed 7 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
08 Sep 2026
Dear Ms./Mrs. R*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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R***d
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8.5
/10
Reviewed 7 week(s) ago
Good and safe atmosphere, comfortable for resting.
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Accommodation's Reply
08 Sep 2026
Dear Mr. R*d, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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ario n.
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9.7
/10
Reviewed 7 week(s) ago
Good, hotel staff quickly handle requests.
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Accommodation's Reply
08 Sep 2026
Dear Mr. Ario N, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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Number of reviews per page
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Exterior 4 Grand Hawaii Hotel

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.