PHP | EN
Deals
Get App
Partnership
Support
Bookings
Log In
Register
Hotels
Flights
Airport Transfer
Car Rental
Things to Do
Cruises
More

Grand Hawaii Hotel

Explore Grand Hawaii Hotel

Overall Ratings & Reviews Grand Hawaii Hotel

Traveloka (7,709)
Other sources (4)
8.3
Very Good
From 7,709 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Grand Hawaii Hotel
All
Distance to City Center (123)
Staff Friendliness (119)
Ambiance (117)
Bedroom (100)
Bathroom (93)
Accessibility (92)
Surroundings (83)
Hotel Area (81)
Room Space (78)
Soundproof (70)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Hawaii Hotel

Number of reviews per page
20
40
Customer reviews
G***h
icon-origin-TRAVELOKA
6.1
/10
Reviewed 1 week(s) ago
Ordered a non-smoking room but was given a non-smoking room instead.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Nov 2026
Dear Mr. G*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We apologize that we did not have a non-smoking room as you requested. We will work to improve our services in the future. We hope to welcome you back to our hotel in the coming days. Sincerely, The Manager
Translated by Google Icon
See original
t***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very clean and tidy place.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. t*ke, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
M***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Really enjoyed staying here because the service was friendly and the room was quite clean.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
Sonny I.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 6 week(s) ago
My wife was sick and couldn't have breakfast, so I asked for it to be brought to the room, but was charged extra. I told her that in all the hotels I've stayed in, if I'm sick or busy and can't have breakfast, they usually let me bring it to the room upstairs. That's the price for a small room, and it's enough for one stay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2026
Responding to you, Mr. Sonny I, Sincerely, from Grand Hawaii Hotel, Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced with our service during your stay. We will strive to improve and enhance our services in the future. We hope to welcome you back to our hotel soon. Sincerely, The Manager
Translated by Google Icon
See original
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The room is clean, the food is delicious, I always come back to stay here when I go to Pekanbaru.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Clean rooms, delicious food, so guests feel at home.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
I always stay here when I go to Pekanbaru, because even though the price is quite affordable, the food and rooms are clean.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
I often stay here because the rooms are clean and the air conditioning is cool. The food is also delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The rooms here are cool and clean, and the food is delicious. I stay here often.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The room is spacious and clean, the AC is also cold, the breakfast is quite delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
G***g
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The place is nice and quiet, close to the mall.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2026
Your response: Dear Mr. G*g, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
Muhammad I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
A wonderful stay from start to finish! Check-in was super fast, and the staff were friendly and helpful. The room was clean, smelled great, the bed was soft, and the air conditioning was cool. The breakfast menu was varied and delicious. The location was also strategic and easily accessible. Absolutely no complaints, and I will definitely stay here again if I visit the city. Highly recommended.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2026
Your response: Dear Mr. Muhammad I, With our deepest respect from Grand Hawaii Pekanbaru Hotel, thank you for staying at our hotel and for submitting your review. We sincerely hope to welcome you back to our hotel in the future. Sincerely, The Manager
Translated by Google Icon
See original
H***y
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
Not very satisfactory and hopefully it can be improved.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. H*y, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, we apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our services in the future to ensure your utmost comfort during your stay. We look forward to welcoming you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
abizar
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 9 week(s) ago
Very interesting for a favorite location.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Mr. Abizar, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)
Translated by Google Icon
See original
a***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
good, incredibly interesting experience
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Grand Hawaii Hotel, Pekanbaru, extends its deepest respects. We thank you for choosing our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
E***o
icon-Transit
Transit
icon-origin-TRAVELOKA
8.3
/10
Reviewed 10 week(s) ago
Dirty room, dust everywhere, dirty table sticky with food or drink residue, dirty bed and sheets as if they hadn't been changed and looked like they had just been used.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2026
Dear Mr. E*o, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying with us and for your review. On behalf of management, I apologize for any inconvenience you experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay even more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
6.2
/10
Reviewed 10 week(s) ago
The bed sheets and pillows were a bit dirty, the pillows smelled, I had to cover the pillows with my clothes.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2026
Dear Mr. G*t, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
Translated by Google Icon
See original
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.4
/10
Reviewed 10 week(s) ago
In the lobby, the noise of passing trains disrupts your sleep in the middle of the night. The problem is, they pass by frequently.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. A*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced during your stay. We are committed to improving the safety and comfort of all our guests to ensure your stay was pleasant. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager
Translated by Google Icon
See original
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Hotel staff is friendly, rooms are clean.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2026
Dear Ms./Mrs. R*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
R***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Good and safe atmosphere, comfortable for resting.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2026
Dear Mr. R*d, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
Translated by Google Icon
See original
Number of reviews per page
20
40
Partner with Traveloka
Payment Partners
About Traveloka
Follow us on
Products
Other
Download Traveloka App
Copyright © 2026 Traveloka. All rights reserved.