Grand Hawaii Hotel

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Overall Ratings & Reviews Grand Hawaii Hotel

Traveloka (7,425)
Other sources (4)
8.3
Very Good
From 7,425 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Grand Hawaii Hotel
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Distance to City Center (97)
Staff Friendliness (92)
Ambiance (89)
Bedroom (77)
Accessibility (75)
Bathroom (73)
Surroundings (69)
Hotel Area (61)
Room Space (56)
Check-in/out Time (53)
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Traveler Reviews Grand Hawaii Hotel

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40
Customer reviews
T***u
icon-Leisure
Leisure
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9.1
/10
Reviewed 7 day(s) ago
Suitable because it is in the city center. Recommended for business
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H***a
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the rooms are comfortable and fully equipped, and the hotel is easily accessible, as it's located in the city center.
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I***l
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6.4
/10
Reviewed 2 week(s) ago
If you pee on your mattress, you'll be fined 200 thousand 😤😤😤
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W***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 3 week(s) ago
Hotel staff is very friendly, hotel is comfortable, facilities are okay
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Accommodation's Reply
16 Dec 2025
Dear Ms./Mrs. W*a, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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S***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The breakfast menu has been the same since it opened until now, the price of food at the hotel is all too expensive, and parking for the boss who owns the hotel should not be in front of the boss's car, just put it at the back, yesterday I wanted to park but I couldn't, even though the guest is king.
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Accommodation's Reply
16 Dec 2025
Dear Mr./Ms. S*n, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will work to improve our services and facilities in the future. We hope to welcome you back to our hotel again soon. Sincerely, The Manager
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G***G
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
It has become a regular stay at this hotel, yes because the city center area, around a lot of culinary, easy access everywhere and still comfortable until now. But only one drawback that was just discovered at this time, yes because so far I didn't feel it, and this privacy thing can't be tolerated anymore..what is it? apparently there is no public toilet for guests or if you are receiving guests in the area around the lobby, the receptionist said you have to go out first to the area outside the hotel lobby, it's quite surprising, hopefully it will be a concern and service improvement in the future. thank you.
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Accommodation's Reply
16 Dec 2025
Dear Mr./Ms. G*G, Grand Hawaii Pekanbaru Hotel extends its warmest greetings. Thank you for your stay and review. We will strive to improve our staff's service and information in the future. We hope to welcome you back to our hotel again soon. Sincerely, The Manager
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K***n
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Transit
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10.0
/10
Reviewed 4 week(s) ago
The staff is very friendly and professional. The rooms are nice and clean.
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Accommodation's Reply
16 Dec 2025
Dear Mr. ke*n, With our best regards from Grand Hawaii Pekanbaru Hotel, Thank you for your stay and for submitting your review. We hope to welcome you back again in the future. Sincerely, The Management
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Brimanata
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Friendly and very helpful staff
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Accommodation's Reply
27 Nov 2025
Dear Ms. Brimanata, Warmest regards, Grand Hawaii Hotel Pekanbaru Thank you for staying at our hotel and for your review. We look forward to welcoming you back to our hotel again in the coming days. Best regards, Manager
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D***t
icon-origin-TRAVELOKA
6.9
/10
Reviewed 7 week(s) ago
AC is not cold enough, door lock is broken
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Accommodation's Reply
27 Nov 2025
Dear Mr/Mrs D*t, Grand Hawaii Hotel Pekanbaru, Warmest regards, Thank you for staying at our hotel and for your review. We will improve and upgrade our air conditioning and room locks in the future. We sincerely hope to welcome you back to our hotel in the future. Best regards, Manager
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f***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
conveniently close to the city, just a bit long when checking in, even though it was already 2:45 PM
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Mr. f*i, Thank you for choosing to stay at Grand Hawaii Hotel Pekanbaru. We appreciate your feedback and we will improve the check-in process to be faster in the future so that guests do not have to wait too long. We sincerely hope to welcome you back to our hotel in the coming days. Best regards, Manager
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D***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Steady, comfortable, free and clean
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Accommodation's Reply
17 Nov 2025
Dear Mr/Mrs D*I, Thank you very much for choosing to stay at Grand Hawaii Hotel Pekanbaru and for your review. We look forward to welcoming you back to our hotel again. Best regards, Manager
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Clean, tidy, and comfortable. Awesome
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Accommodation's Reply
17 Nov 2025
Dear Director/Manager, Grand Hawaii Hotel Pekanbaru, Thank you for choosing to stay with us and for leaving us a review. We look forward to welcoming you back to our hotel again. Best regards, Manager
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J***I
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The room wasn't too big, but it was decent for the money. Breakfast was okay.
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Accommodation's Reply
05 Nov 2025
Dear Mr/Ms J*L, Warmest regards, Grand Hawaii Hotel Pekanbaru. We would like to thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards, Manager
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J***I
icon-Business
Business
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9.7
/10
Reviewed 8 week(s) ago
Breakfast menus are now varied, and they are delicious, considering the room price is around 250 thousand, under 300 thousand.
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Accommodation's Reply
05 Nov 2025
Dear Mr. J*l, Greetings, Grand Hawaiian Hotel Pekanbaru, Thank you for your stay and your valuable comments. We hope to welcome you back soon. Our entire hotel management team looks forward to welcoming you back soon.
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Rokimin
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Ordered 2 single beds. I was given 2 beds with the excuse that Traveloka issued 1 bed. What's the point of having a choice of beds if they don't meet your requirements? I've had this happen 3 times, all at the Dafam Hotel in Pekanbaru.
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Accommodation's Reply
05 Nov 2025
Mr. Lokimin, warm greetings from the Grand Hawaii Hotel Pekanbaru. We apologize in advance if this review is inaccurate. Thank you. Management
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Cipto
icon-Transit
Transit
icon-origin-TRAVELOKA
8.9
/10
Reviewed 9 week(s) ago
Wi-Fi... can't be used, it keeps disconnecting, the person guarding the door is also not very friendly with guests, the receptionist doesn't even smile, they don't care.
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Accommodation's Reply
05 Nov 2025
Dear Mr. Cipto, Warmest regards, Grand Hawaii Hotel Pekanbaru Thank you for choosing to stay with us and for your review. We will continue to improve our Wi-Fi network and staff services in the future. On behalf of the management, I apologize for any inconvenience this may have caused you during your stay and we sincerely hope to welcome you back to our hotel in the future. Best regards, Manager
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Yosi F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
A comfortable hotel with super friendly service and very affordable prices... Recommen in short
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Accommodation's Reply
05 Nov 2025
Dear Mr. Yosi F., Dear Mr. Yosi F., Thank you for choosing to stay with us and sharing your review. We look forward to welcoming you back to our hotel in the near future. Best regards, Management
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S***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Good impression and comfortable, clean and close to the city.
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Accommodation's Reply
05 Nov 2025
Dear Mr/Ms S*i, Grand Hawaii Hotel Pekanbaru, Thank you very much for choosing to stay at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Best regards, Manager
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Anthony H. N.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Strategic location...good breakfast & friendly staff.
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Accommodation's Reply
05 Nov 2025
Dear Mr. Anthony H.N.: Hello, I am Grand Hawaiian Hotel Pekanbaru. Thank you for choosing us as your accommodation and thank you for taking the time to write a review. We hope to welcome you back soon. The hotel management team looks forward to welcoming you back again.
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J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel is clean and the staff are friendly. In my opinion, the service at this hotel is okay.
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Accommodation's Reply
05 Nov 2025
Dear Mr. J*y, Thank you for staying with us at Grand Hawaiian Hotel Pekanbaru. We sincerely appreciate your feedback and hope to welcome you back soon. The hotel management team looks forward to welcoming you back again soon.
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Number of reviews per page
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