Grand Mega Resort & Spa

Resorts
Preferred Partner
8.0
/10
Very Good
5,041 reviews

What Guests Say About Their Stay

Distance To City Center (159)
Room Space (145)
Staff Friendliness (144)
Accessibility (143)

dona h.

10.0
/ 10
A great staycation at the Grand Mega Resort. Spacious rooms, delicious food, friendly staff, close to shopping centers and the airport, a gym, and a large pool 🏊 for relaxing.
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ade j.

9.7
/ 10
The hotel is quite close to the airport and across from Bali Galeria Mall. The hotel is very clean and comfortable. The rooms are spacious with bathtubs, and the view directly over Kuta city is spectacular. The staff was very friendly and helpful. I was very satisfied with my stay here.
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A***k

9.4
/ 10
Good service with friendly and helpful staff. The food is simple, but there are plenty of choices. I loved the desserts, especially the traditional cakes. Highly recommended! I'll definitely return 😊

I***I

10.0
/ 10
With a relatively affordable price, we got a great hotel. The location is very close to the well-known Simpang Siur intersection, and one of the most popular malls is just across the street. There's also a 24-hour mini market right next to the hotel. The room was clean, stylish, and luxurious by our standards. The food offered a wide variety of options and was delicious.

Murni P. S.

10.0
/ 10
The room size is very spacious, equipped with a bathtub so that my child can take a long bath. The hotel facilities are many. Highly recommended and friendly for families.
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In the Area
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Jalan By Pass Ngurah Rai No 234, Kuta, Badung, Bali, Indonesia

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Located near Airport
Grand Mega Resort & Spa is a resort is located at Kuta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Mega Resort & Spa

Jalan By Pass Ngurah Rai No 234, Kuta, Badung, Bali, Indonesia
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Lobby Grand Mega Resort & Spa
Lobby 2 Grand Mega Resort & Spa

Discover More About Grand Mega Resort & Spa

Discover Your Balinese Oasis at Grand Mega Resort & Spa

Welcome to Grand Mega Resort & Spa, your premier destination for an unforgettable Balinese escape. Nestled in the heart of Indonesia's most enchanting island, Grand Mega Resort & Spa offers a harmonious blend of luxurious comfort, exceptional service, and breathtaking surroundings. Whether you're seeking a romantic getaway, a family adventure, or a rejuvenating solo retreat, our resort is designed to cater to your every need. Experience the magic of Bali with us, where every moment is crafted to create lasting memories. Room rates at Grand Mega Resort & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Grand Mega Resort & Spa Location

Grand Mega Resort & Spa is ideally situated in the vibrant Kuta district of Bali, Indonesia. Located at Jalan By Pass Ngurah Rai No 234, Kuta, Badung, Bali, Indonesia, our resort offers a perfect balance of accessibility and tranquility. We are approximately a 15-minute drive from Ngurah Rai International Airport (DPS), making your arrival and departure seamless. For those exploring the island, the resort is conveniently positioned to access major thoroughfares, allowing for easy exploration of Bali's renowned attractions. The atmosphere surrounding Grand Mega Resort & Spa is one of vibrant energy, with the lively buzz of Kuta just moments away, yet our grounds offer a peaceful sanctuary. You'll find yourself within easy reach of bustling markets, exquisite dining, and the iconic Kuta Beach, famous for its surf breaks and stunning sunsets.

Grand Mega Resort & Spa Facilities & Services

Facilities for guests at Grand Mega Resort & Spa are designed to enhance your stay with comfort and convenience.
  • A magnificent outdoor swimming pool, perfect for a refreshing dip or lounging under the tropical sun. Operating hours: 7:00 AM to 7:00 PM. No additional fee.
  • The luxurious Serenity Spa & Wellness Center, offering a range of rejuvenating treatments and massages. Operating hours: 9:00 AM to 9:00 PM. Prices start from PHP 1,500.
  • A well-equipped fitness center for guests to maintain their workout routine. Operating hours: 6:00 AM to 10:00 PM. No additional fee.
  • A dedicated children's play area, ensuring fun and entertainment for our younger guests. Operating hours: 9:00 AM to 6:00 PM. No additional fee.
  • Complimentary Wi-Fi access throughout the resort.
  • On-site parking is available free of charge for all guests.
  • Shuttle service to nearby popular shopping centers and attractions is available daily from 10:00 AM to 6:00 PM. Please inquire at the concierge for the schedule and pick-up points.

Grand Mega Resort & Spa Room Types

Discover a diverse range of accommodations designed to suit every traveler's preference. The room types of Grand Mega Resort & Spa include options that promise comfort and style.
  • Deluxe Room:

    Offering a comfortable retreat with either a King or Twin bed configuration. Available in non-smoking. Some rooms feature a bathtub. Enjoy garden or pool views.
  • Grand Deluxe Room:

    A more spacious option, providing enhanced amenities and a choice of King or Twin beds. Available in non-smoking. Select rooms include a bathtub. Offers garden or pool views.
  • Suite Room:

    For those seeking extra luxury, our suites provide a separate living area and premium furnishings. Available in non-smoking. All suites feature a bathtub. Enjoy captivating pool or partial ocean views.
  • Family Suite:

    Ideal for families, these spacious suites offer ample room to relax and unwind, often with multiple sleeping arrangements. Available in non-smoking. Bathtub included. Offers garden or pool views.
Please note that Grand Mega Resort & Spa does not currently offer pet-friendly rooms.

Grand Mega Resort & Spa Dining & Restaurants

Savor a culinary journey at Grand Mega Resort & Spa, where diverse flavors and delightful ambiances await.
  • The Oasis Restaurant:

    Our main dining venue, offering a sumptuous breakfast buffet and an à la carte menu for lunch and dinner. Specializes in international cuisine with a Balinese touch. Estimated price per person: PHP 800. Operating hours: 6:30 AM to 11:00 PM.
  • Sunset Bar:

    Enjoy refreshing cocktails and light snacks with stunning views of the Balinese sunset. A perfect spot to unwind after a day of exploration. Estimated price per person: PHP 500. Operating hours: 4:00 PM to 11:00 PM.
  • Poolside Cafe:

    Conveniently located by the main pool, offering a selection of casual bites, refreshing drinks, and light meals. Estimated price per person: PHP 400. Operating hours: 10:00 AM to 6:00 PM.

Grand Mega Resort & Spa Nearby Attractions and Activities

Immerse yourself in the vibrant culture and natural beauty surrounding Grand Mega Resort & Spa.
  • Kuta Beach:

    Just a short walk from the resort, this world-renowned beach is perfect for surfing, sunbathing, and enjoying spectacular sunsets.
  • Beachwalk Shopping Center:

    A premier lifestyle mall offering a wide array of international and local brands, dining options, and entertainment. Approximately 10 minutes walk.
  • Waterbom Bali:

    A thrilling water park featuring exhilarating slides and relaxing lazy rivers, ideal for a fun-filled day for all ages. Located within a 15-minute drive.
  • Discovery Shopping Mall:

    Another popular shopping destination offering a variety of goods, restaurants, and entertainment, situated close to Kuta Beach. Approximately 10 minutes walk.
  • Ground Zero Monument:

    A poignant memorial site commemorating the victims of the 2002 Bali bombings, offering a place for reflection. Located within a 5-minute walk.
If you are looking for other activities around Grand Mega Resort & Spa, check out the best deals on Traveloka: Recommended activities in Kuta!

How to Get to Grand Mega Resort & Spa from the Airport

Navigating your way to Grand Mega Resort & Spa is straightforward, with several convenient options available. The airport transfer service of Grand Mega Resort & Spa ensures a smooth transition from your flight to your accommodation. Here's how to get to Grand Mega Resort & Spa from Ngurah Rai International Airport (DPS):
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, pre-book the resort's private airport transfer service. A driver will be waiting for you at the arrival hall with a personalized sign. Estimated cost: PHP 800 - PHP 1,200.
  • Metered Taxi:

    Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for a fair fare. Estimated cost: PHP 200 - PHP 350, depending on traffic.
  • Ride-hailing Service:

    You can book a ride through a ride-hailing service from the designated pick-up zones outside the airport. Estimated cost: PHP 150 - PHP 300, depending on demand and traffic.
  • Airport Premium Bus:

    While less direct, some local bus services operate from the airport towards the Kuta area. This is the most budget-friendly option but may require additional local transport to reach the resort. Estimated cost: PHP 50 - PHP 100.
For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Grand Mega Resort & Spa

Grand Mega Resort & Spa stands out as an exceptional choice for your Bali vacation, offering a perfect blend of luxury, convenience, and authentic Balinese hospitality. With excellent Room availability at Grand Mega Resort & Spa, you are sure to find the perfect accommodation for your needs. Booking Grand Mega Resort & Spa is your gateway to an unforgettable experience.
  • Prime Location:

    Situated in the heart of Kuta, offering easy access to beaches, shopping, and dining.
  • Luxurious Amenities:

    Enjoy a stunning pool, rejuvenating spa, and well-equipped fitness center.
  • Diverse Dining Options:

    Savor international and local flavors at our on-site restaurants and bars.
  • Comfortable Accommodations:

    Choose from a variety of well-appointed rooms and suites designed for relaxation.
  • Exceptional Service:

    Our dedicated staff are committed to making your stay memorable.
Book your dream Bali getaway today and experience the magic of Grand Mega Resort & Spa. For your convenience, you can also Book budget hotels in Bali and Easily book domestic and international flights at low prices through Traveloka.

All facilities in Grand Mega Resort & Spa

Bar, Cafe and Lounge Grand Mega Resort & Spa
Bar, Cafe and Lounge
Swimming Pool Grand Mega Resort & Spa
Swimming Pool
Entertainment Facility Grand Mega Resort & Spa
Entertainment Facility
Fitness Center Grand Mega Resort & Spa
Fitness Center
Functional Hall Grand Mega Resort & Spa
Functional Hall

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Buffet breakfast
  • Breakfast (surcharge)
  • Poolside bar
  • Pub
  • Set menu dinner

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa
  • Poolside bar

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper

Transportation

  • Area shuttle
  • Bicycle rental
  • Car rental
  • Secure parking
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Shops
  • Supermarket

General

  • Banquet
  • Family room
  • Non-smoking room

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Mega Resort & Spa

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Breakfast

Breakfast at the accommodation will be provided from 06:30 - 10:00.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Mega Resort & Spa
135
Number of floors in Grand Mega Resort & Spa
4
Another facilities in Grand Mega Resort & Spa
Bathtub, Cable TV, Desk, Hairdryer, In-room safe

Frequently asked question in Grand Mega Resort & Spa

What are available facilities at Grand Mega Resort & Spa?
There are top facilites at Grand Mega Resort & Spa such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Mega Resort & Spa?
The standard check-in time at Grand Mega Resort & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Mega Resort & Spa provide breakfast?
Yes, Grand Mega Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Mega Resort & Spa?
Grand Mega Resort & Spa is a 4.0-star hotel.
How many floors does Grand Mega Resort & Spa have?
Grand Mega Resort & Spa has 4 floors.
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More Reviews from Other Guests in Grand Mega Resort & Spa

Overall Ratings & Reviews Grand Mega Resort & Spa

Traveloka (4,408)
Other sources (633)
8.2
Very Good
From 4,408 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.2

Location

8.6

Service and Facilites

8.2

People often mention about Grand Mega Resort & Spa
All
Ambiance (121)
Staff Friendliness (120)
Bedroom (115)
Distance to City Center (114)
Accessibility (104)
Room Space (103)
Bathroom (102)
Taste (94)
Variety (88)
Hotel Area (85)
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Traveler Reviews Grand Mega Resort & Spa

Number of reviews per page
20
40
Customer reviews
Profile Picture
Jessicha L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The hotel staff are very friendly ☺️
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Margaretta P. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Awesome 👌, my room had some defect. They changed my room. Thanks.
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Marius
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
The towels were rougher than doormats, which was a bit odd. The place was spacious.
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is the umpteenth time I have stayed here.
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A***s
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
This was my first time experiencing this much in a hotel. The bedroom smelled of toilet, and there was no partition between the bedroom and bathroom. The staff claimed it was just a model, even though the photo actually showed a partition between the bedroom and bathroom.
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2 people find it helpful
V***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 6 week(s) ago
The hot water wouldn't heat up, and I called to have it fixed, but it still wouldn't work. The phone in the room didn't work. I stayed for two nights. When the room was cleaned on the second day, there was no confirmation. I wanted to enter the room, but it was still being cleaned. I changed the bedcover, but I found cockroach eggs in the gap between the bedcovers. But their breakfast was okay. The hotel has a nice atmosphere and is close to the mall and other places I wanted to go.
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1 people find it helpful
I***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
It's near a mall and it is easy to grab the metro bus to the airport from there.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is good, the breakfast is varied, the location is strategic
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L***y
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
Worth it between price and facilities.
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A***d
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The room smells bad and there is poor air ventilation.
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1 people find it helpful
S***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The room is spacious.. Unfortunately, the lighting in the corridors on each floor is lacking, so it looks scary.. There is no lighting in the basement either, so parking in the basement at night is a bit scary..
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1 people find it helpful
d***y
icon-origin-TRAVELOKA
6.1
/10
Reviewed 12 week(s) ago
The room is dirty, poorly maintained, the lights are not bright enough, please improve the cleanliness.
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yudi i.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 12 week(s) ago
Dear Management, My name is Yudi, and I am staying in Room 432. Overall, my experience was good. However, I believe maintenance and service should be improved. During my stay, I noticed several issues. Some parts of the property were detached or chipped. The phone in my room was not working, and the air conditioning was not cooling properly. The sofas and chairs had visible white stains, which affected the cleanliness and comfort. In addition, there were no towels provided in the room, and I found that staff were not welcoming or did not greet guests. Yesterday around noon, at the open area near the lobby, I observed a pool staff member scrubbing the waterfall pipe. The area appeared rusty with dark stains, and this cleaning was carried out while guests were still swimming. I find this unacceptable from a hygiene and guest experience perspective. Please look into the maintenance and overall service of the facilities, especially the rooms. I chose this hotel based on positive reviews from other guests, and I hope improvements can be made. Thank you for your attention. Kind regards, Yudi Room 432
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3 people find it helpful
M***M
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Everything is good, unfortunately there is no view of the street from the room window.
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2 people find it helpful
Ronald S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel staff was very friendly in terms of helping me during check-in and I was helped.
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Clean, good food, friendly. Awesome
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
When in doubt, ask the spring breeze. If the spring breeze does not answer, follow your heart. But if your heart is steadfast, why be burdened by two hearts? The spring breeze also has sorrows. Why make the wind worry about your feelings? I only hope the wind still pities the flowers, allowing me to return to my youth once more. (Qi Jingchun - Jian Lai)
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Stayed here for Nyepi Day and because it was close to work. It was a comfortable place, and thank you for the daily room cleaning and drink refills. The receptionist was also kind and friendly, and the restaurant staff were also kind and friendly. I'll stay here again next Nyepi, God willing. The food is also delicious and varied.
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2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.9
/10
Reviewed 14 week(s) ago
It needs maintenance because some of the interior is no longer good so it looks dirty, and the room smells bad, maybe because the floor is damp, made of wood/SPC.
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
When I first entered the room, there were three cockroaches, a foul odor, and brown water. I complained and was then upgraded to another room. The hotel is poorly maintained, but the service is good.
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Number of reviews per page
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Exterior 4 Grand Mega Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Mega Resort & Spa

Traveloka (4,408)
Other sources (633)
8.2
Very Good
From 4,408 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.2

Location

8.6

Service and Facilites

8.2

People often mention about Grand Mega Resort & Spa
All
Ambiance (121)
Staff Friendliness (120)
Bedroom (115)
Distance to City Center (114)
Accessibility (104)
Room Space (103)
Bathroom (102)
Taste (94)
Variety (88)
Hotel Area (85)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Mega Resort & Spa

Number of reviews per page
20
40
Customer reviews
Profile Picture
Jessicha L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The hotel staff are very friendly ☺️
Translated by Google Icon
See original
Find this review helpful?
Margaretta P. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Awesome 👌, my room had some defect. They changed my room. Thanks.
Find this review helpful?
Marius
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
The towels were rougher than doormats, which was a bit odd. The place was spacious.
Translated by Google Icon
See original
Find this review helpful?
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is the umpteenth time I have stayed here.
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Find this review helpful?
A***s
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
This was my first time experiencing this much in a hotel. The bedroom smelled of toilet, and there was no partition between the bedroom and bathroom. The staff claimed it was just a model, even though the photo actually showed a partition between the bedroom and bathroom.
Translated by Google Icon
See original
2 people find it helpful
V***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 6 week(s) ago
The hot water wouldn't heat up, and I called to have it fixed, but it still wouldn't work. The phone in the room didn't work. I stayed for two nights. When the room was cleaned on the second day, there was no confirmation. I wanted to enter the room, but it was still being cleaned. I changed the bedcover, but I found cockroach eggs in the gap between the bedcovers. But their breakfast was okay. The hotel has a nice atmosphere and is close to the mall and other places I wanted to go.
Read More
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1 people find it helpful
I***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
It's near a mall and it is easy to grab the metro bus to the airport from there.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is good, the breakfast is varied, the location is strategic
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L***y
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
Worth it between price and facilities.
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A***d
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The room smells bad and there is poor air ventilation.
Translated by Google Icon
See original
1 people find it helpful
S***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The room is spacious.. Unfortunately, the lighting in the corridors on each floor is lacking, so it looks scary.. There is no lighting in the basement either, so parking in the basement at night is a bit scary..
Translated by Google Icon
See original
1 people find it helpful
d***y
icon-origin-TRAVELOKA
6.1
/10
Reviewed 12 week(s) ago
The room is dirty, poorly maintained, the lights are not bright enough, please improve the cleanliness.
Translated by Google Icon
See original
Find this review helpful?
yudi i.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 12 week(s) ago
Dear Management, My name is Yudi, and I am staying in Room 432. Overall, my experience was good. However, I believe maintenance and service should be improved. During my stay, I noticed several issues. Some parts of the property were detached or chipped. The phone in my room was not working, and the air conditioning was not cooling properly. The sofas and chairs had visible white stains, which affected the cleanliness and comfort. In addition, there were no towels provided in the room, and I found that staff were not welcoming or did not greet guests. Yesterday around noon, at the open area near the lobby, I observed a pool staff member scrubbing the waterfall pipe. The area appeared rusty with dark stains, and this cleaning was carried out while guests were still swimming. I find this unacceptable from a hygiene and guest experience perspective. Please look into the maintenance and overall service of the facilities, especially the rooms. I chose this hotel based on positive reviews from other guests, and I hope improvements can be made. Thank you for your attention. Kind regards, Yudi Room 432
Read More
3 people find it helpful
M***M
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Everything is good, unfortunately there is no view of the street from the room window.
Translated by Google Icon
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2 people find it helpful
Ronald S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel staff was very friendly in terms of helping me during check-in and I was helped.
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Find this review helpful?
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Clean, good food, friendly. Awesome
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
When in doubt, ask the spring breeze. If the spring breeze does not answer, follow your heart. But if your heart is steadfast, why be burdened by two hearts? The spring breeze also has sorrows. Why make the wind worry about your feelings? I only hope the wind still pities the flowers, allowing me to return to my youth once more. (Qi Jingchun - Jian Lai)
Read More
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Stayed here for Nyepi Day and because it was close to work. It was a comfortable place, and thank you for the daily room cleaning and drink refills. The receptionist was also kind and friendly, and the restaurant staff were also kind and friendly. I'll stay here again next Nyepi, God willing. The food is also delicious and varied.
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Verified Traveler
icon-origin-TRAVELOKA
6.9
/10
Reviewed 14 week(s) ago
It needs maintenance because some of the interior is no longer good so it looks dirty, and the room smells bad, maybe because the floor is damp, made of wood/SPC.
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
When I first entered the room, there were three cockroaches, a foul odor, and brown water. I complained and was then upgraded to another room. The hotel is poorly maintained, but the service is good.
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