Grand Mercure Jakarta Kemayoran

First time staying here. Room was spacious but the wall is too thin you can even hear someine sneezeing next door, check in/out was a breeze, staff was friendly. Too bad they didn't provide amenities like a 5-star hotel should be. Quite shocking they only provide 2 bath towels (that must use when you use their pool as well) and 1 doormats. No hand towel/face towel even if you requested they won't provide it. Lobby is spacious/grande, but hot. Breakfast quite vary with a very agile and friendly staff, but most of the menu was tasteless: (.

Always my first choice whenever I visit jakarta. I love the service, and the location. Last time, I reached airport within 17 minutes from here. The room was amazing! I love the ambiance. I could just stay in the room the whole day when I did staycation here. It's so comfortable

I requested non-smoking room, but the receptionist gave me the room in the smoking floor. I complained, but then he gave me the room with wall pillars, makes the room narrower and uncomfortable (room 1812).

Improve the soundproofing please. The rest is amazing!

It was great stay. The room is spacious, clean, tidy and the staff were amazing. Just minor thing about soundproof, I can still hear cleary people having conversation or even sneezing from the next door. Which the soundproof quality need to be improve. Overall the hotel is amazing!

1. We arrived at 14. 30PM, but the rooms were not ready; And we finally checked in at 16.00.2. The Hotel Lobby was extremely hot! Our baby has to sleep in the Toilet because of the hot lobby and our room were not READY even though we arrived at around 14. 30PM. 3. The staff and manager said that the turn off the AC in the LOBBY (Whole ground floor), LIFT, and Rooms Corridor due to saving budget? That is horrible and can count as ROBBERY (Because we paid the ROOMS in full price and normal condition)! 4. They only provide 2 bottle of water in each room; And if we need any additional water, they will charge it Rp 25.000? This is nonsense. First of all, in every stay, hotel room usually provide 4 bottle of water (2 in the toilet, 2 in the minibar, as minimal), and we allowed to have additional 2 bottle of water. HOWEVER, considering this is so called 5 star hotel? Grand Mercure Kemayoran only limit 2 bottle of water in each room every day? This is robbery! 5. They only provide 2 large towels for shower. Where are the other 2 small towels? They do not provide it and we have to ask the hotel to give us the small towels? 6. Because of this nonsense regulation, if we order Grabfood, Gofood, or Food Delivery; We have to collect the item in the Car Entrance (which is quite far and annoying). They don't allow the Courier to bring the item to the Hotel concierge, due to safety matters! Nonsense! 7. We ordered baby crib, but the baby crib was DIRTY! The baby pillows were dirty! 8. I stayed in this hotel 2 times before the pandemic and those stays were great. However, since out last stay, we will never coming back to this hotel! HORRIBLE!