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Grand Surabaya Hotel
Hotels
8.2
/10
Very Good
6,865 reviews
What Guests Say About Their Stay
Distance To City Center (78)
Accessibility (61)
Room Space (61)
Staff Friendliness (59)
Alfani H. A.
9.0
/ 10
Spacious room. Unique room for Japanese room type. Breakfast just so so. No place for breakfast but only pack delivered to your room. Overall satisfying to stay here. Very strategic location.
Sugik L. M. W.
9.4
/ 10
The room is really big, comfortable for families, easy and fast access to go anywhere, easy to find food, next to the hotel there is a really delicious coconut satay seller and chicken soto, next to it there is a cafe with live music, close to the Surabaya city square, Surabaya Plaza and city hall, I think I will stay here again
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Nur I. S.
8.5
/ 10
The atmosphere of the room is soothing, really suitable for rest, very exact with photos, the size of the room is spacious, very comfortable, clean, the view is also good, incidentally I got a room facing the highway, the breakfast was delicious, the pool was very clean and comfortable. God willing, I will stay again.
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yudha m.
9.7
/ 10
It was truly a very pleasant experience for us and our family, especially for children. Our children really like to linger in the room. When opening a window, they are happy to be able to see a swimming pool, not a view of the highway or parking lot that usually exists in other hotels in Surabaya. Even our children feel disappointed and sad when we check out and 1 more, the service at the grand Surabaya hotel is very good, the employees are also friendly, smiling. but unfortunately, there are some facilities that seem to need to be addressed, especially in the bathroom. 99% we like it.
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Mochamad Makruf
8.5
/ 10
Satisfactory. The booked rooms are already booked but replaced with rooms in the upper class.
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In the Area
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Jalan Pemuda 19 - 21, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Main Facilities
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This accommodation offers:
Outdoor pool
Bar
Swimming pool
Laundry service
Restaurant
Luggage storage
Elevator
Laundry
AC
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Available Room Types in Grand Surabaya Hotel
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What's around Grand Surabaya Hotel
Jalan Pemuda 19 - 21, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Discover More About Grand Surabaya Hotel
note: hotel was previously named Grand Hotel Surabaya
Location
Staying at Grand Surabaya Hotel is a good choice when you are visiting Genteng.
About Grand Surabaya Hotel
Whether you are planning an event or other special occasions, Grand Surabaya Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Surabaya Hotel.
From business event to corporate gathering, Grand Surabaya Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Grand Surabaya Hotel, a wonderful accommodation for your family holiday.
Experience a unique stay at the historical building of Grand Surabaya Hotel, which you rarely find in other places.
If you plan to have a long-term stay, staying at Grand Surabaya Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grand Surabaya Hotel.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Surabaya Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Grand Surabaya Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Grand Surabaya Hotel is the right place to stay.
All facilities in Grand Surabaya Hotel
Swimming Pool
Lobby
Exterior
Bedroom
Restaurant
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Cafe
- Fullboard without drinks
- Fullboard with non-alcoholic drinks
- Snacks
- Snack bar
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Wedding service
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
General
- AC
- Ballroom
- Banquet
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Shower
- TV
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Transportation
- Area shuttle with surcharge
- Car rental
- Valet parking (surcharge)
Things to Do
- Massage
- Outdoor pool
- TV lounge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Grand Surabaya Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Surabaya Hotel | 97 |
Number of floors in Grand Surabaya Hotel | 5 |
Another facilities in Grand Surabaya Hotel | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Grand Surabaya Hotel
What is normal check-in & check-out time at Grand Surabaya Hotel?
The standard check-in time at Grand Surabaya Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Surabaya Hotel provide breakfast?
Yes, Grand Surabaya Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Surabaya Hotel?
Grand Surabaya Hotel is a 3.0-star hotel.
How many floors does Grand Surabaya Hotel have?
Grand Surabaya Hotel has 5 floors.
How many rooms are available at Grand Surabaya Hotel?
Grand Surabaya Hotel has 97 rooms in total.
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More Reviews from Other Guests in Grand Surabaya Hotel
Overall Ratings & Reviews Grand Surabaya Hotel
Traveloka (6,865)
8.2
Very Good
From 6,865 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.2
Meal
7.7
Location
8.7
Service and Facilites
8.2
People often mention about Grand Surabaya Hotel
All
Distance to City Center (59)
Accessibility (42)
Bedroom (42)
Staff Friendliness (41)
Room Space (41)
Bathroom (41)
Surroundings (38)
Ambiance (37)
Hotel Area (37)
Soundproof (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Grand Surabaya Hotel
Number of reviews per page
20
40
Customer reviews
TP
Tri P.
Business
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, the facilities are satisfactory, there is a free massage, the rooms are quiet... great... all the facilities are okay
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Accommodation's Reply
28 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
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we
wira e. p.
8.8
/10
Reviewed 2 week(s) ago
Sitting toilets cannot be cleaned with water.
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Accommodation's Reply
23 Oct 2025
Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management
See original
E***a
Business
8.2
/10
Reviewed 2 week(s) ago
I've stayed here several times because it's close to culinary spots, malls, and easy access to public transportation.
However, there are some hotel items that need updating, namely the towels. In my opinion, they're beyond use, especially since the color has faded and the edges are torn.
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Accommodation's Reply
23 Oct 2025
Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management
See original
Verified Traveler
Leisure
9.6
/10
Reviewed 2 week(s) ago
I have been a regular customer staying here many times.
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Accommodation's Reply
23 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
i***n
Business
8.5
/10
Reviewed 2 week(s) ago
The staff is friendly, the place is also clean.
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Accommodation's Reply
23 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
NK
Nurul K.
Leisure
6.8
/10
Reviewed 3 week(s) ago
a little disappointed because it doesn't match the order.. asked for a room view that could see the swimming pool, but instead it was closed by a wall, the swimming pool wasn't high enough, it seemed like the floor.. the bathroom and bed need repair, it's a shame, this strategic hotel needs renovation, it's more crowded
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Accommodation's Reply
23 Oct 2025
Dear Guest: Grand Hotel Surabaya would like to sincerely apologize for the inconvenience caused during your stay. The hotel will review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our service and convenience. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management
See original
Verified Traveler
9.1
/10
Reviewed 3 week(s) ago
Strategic location. Hotel facilities need renovation. Friendly hotelier
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Accommodation's Reply
25 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, We sincerely thank you for taking the time to write us a review. We apologize for any inconvenience caused during your stay at Grand Hotel Surabaya. We will always investigate and improve your complaint to provide you with the most comfortable stay experience. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
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r***i
8.3
/10
Reviewed 3 week(s) ago
the bathroom water is very low
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Accommodation's Reply
25 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
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h***k
8.8
/10
Reviewed 3 week(s) ago
Nothing special, not suitable for families but suitable for backpackers
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Accommodation's Reply
28 Oct 2025
Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management
See original
A***a
8.3
/10
Reviewed 3 week(s) ago
Stayed in room no. 508. The AC wasn't cold, for breakfast, it wouldn't have been a problem if it was delivered to the room with only 2 menus (fried noodles and fried rice) but the taste was lacking, even though it's usually delicious. Maybe they changed the chef 😁
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Accommodation's Reply
25 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
See original
Verified Traveler
Business
9.4
/10
Reviewed 4 week(s) ago
In the city center, everywhere is close, the station is also close.
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Accommodation's Reply
25 Oct 2025
Dear Valued Guests, We would like to extend a warm welcome to our Grand Hotel Surabaya. Thank you for choosing our hotel and for your valuable review. We are honored that you shared your wonderful experience at Grand Hotel Surabaya. We hope to welcome you back again soon. The management of Grand Hotel Surabaya is a dream come true.
See original
Sugik L. M. W.
Business
9.4
/10
Reviewed 5 week(s) ago
The room is really big, comfortable for families, easy and fast access to go anywhere, easy to find food, next to the hotel there is a really delicious coconut satay seller and chicken soto, next to it there is a cafe with live music, close to the Surabaya city square, Surabaya Plaza and city hall, I think I will stay here again
Read More
See original
+5
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
I***h
Staycation
8.2
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and very helpful during check-in. Free massage chair voucher. Spacious and comfortable room.
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Accommodation's Reply
25 Oct 2025
Dear Valued Guests, We would like to extend a warm welcome to our Grand Hotel Surabaya. Thank you for choosing our hotel and for your valuable review. We are honored that you shared your wonderful experience at Grand Hotel Surabaya. We hope to welcome you back again soon. The management of Grand Hotel Surabaya is a dream come true.
See original
Verified Traveler
Leisure
8.4
/10
Reviewed 6 week(s) ago
Hotel rooms & hallways smell of cigarette smoke
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
See original
Oktavia R.
5.6
/10
Reviewed 6 week(s) ago
The AC wasn't cold, and the room wasn't very clean.
At night, the room was quite dark due to the few dim lights.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
See original
AH
Anto H.
9.7
/10
Reviewed 7 week(s) ago
Cool and ok.. There is a swimming pool and bathtub, my child is very happy.
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Accommodation's Reply
28 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
NA
Novicka A. S.
Staycation
5.7
/10
Reviewed 7 week(s) ago
The room is very poorly maintained and smells dirty.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
See original
Nico R. F. L.
8.5
/10
Reviewed 7 week(s) ago
Stayed overnight during a large demonstration in front of Grahadi, which spread to Monkasel. I was a bit nervous at first, but everything was under control. The hotel staff was able to control the chaotic situation. Thank you.
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Accommodation's Reply
28 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
AM
Andi M.
8.5
/10
Reviewed 8 week(s) ago
The rooms are quite okay and the price is affordable in the city center.
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Accommodation's Reply
28 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
j***y
8.5
/10
Reviewed 8 week(s) ago
At a price of 250 thousand, it's still worth it.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest: Warm greetings from the Grand Surabaya Hotel. Thank you for choosing our hotel and for taking the time to leave us a valuable review. We are delighted to hear about your memorable experience at Grand Surabaya. We look forward to welcoming you back. Sincerely, Grand Surabaya Management
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Grand Surabaya Hotel
Traveloka (6,865)
8.2
Very Good
From 6,865 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.2
Meal
7.7
Location
8.7
Service and Facilites
8.2
People often mention about Grand Surabaya Hotel
All
Distance to City Center (59)
Accessibility (42)
Bedroom (42)
Staff Friendliness (41)
Room Space (41)
Bathroom (41)
Surroundings (38)
Ambiance (37)
Hotel Area (37)
Soundproof (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Grand Surabaya Hotel
Number of reviews per page
20
40
Customer reviews
TP
Tri P.
Business
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, the facilities are satisfactory, there is a free massage, the rooms are quiet... great... all the facilities are okay
See original
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
we
wira e. p.
8.8
/10
Reviewed 2 week(s) ago
Sitting toilets cannot be cleaned with water.
See original
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management
See original
E***a
Business
8.2
/10
Reviewed 2 week(s) ago
I've stayed here several times because it's close to culinary spots, malls, and easy access to public transportation.
However, there are some hotel items that need updating, namely the towels. In my opinion, they're beyond use, especially since the color has faded and the edges are torn.
See original
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management
See original
Verified Traveler
Leisure
9.6
/10
Reviewed 2 week(s) ago
I have been a regular customer staying here many times.
See original
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
i***n
Business
8.5
/10
Reviewed 2 week(s) ago
The staff is friendly, the place is also clean.
See original
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
NK
Nurul K.
Leisure
6.8
/10
Reviewed 3 week(s) ago
a little disappointed because it doesn't match the order.. asked for a room view that could see the swimming pool, but instead it was closed by a wall, the swimming pool wasn't high enough, it seemed like the floor.. the bathroom and bed need repair, it's a shame, this strategic hotel needs renovation, it's more crowded
See original
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Dear Guest: Grand Hotel Surabaya would like to sincerely apologize for the inconvenience caused during your stay. The hotel will review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our service and convenience. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management
See original
Verified Traveler
9.1
/10
Reviewed 3 week(s) ago
Strategic location. Hotel facilities need renovation. Friendly hotelier
See original
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, We sincerely thank you for taking the time to write us a review. We apologize for any inconvenience caused during your stay at Grand Hotel Surabaya. We will always investigate and improve your complaint to provide you with the most comfortable stay experience. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
See original
r***i
8.3
/10
Reviewed 3 week(s) ago
the bathroom water is very low
See original
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
See original
h***k
8.8
/10
Reviewed 3 week(s) ago
Nothing special, not suitable for families but suitable for backpackers
See original
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management
See original
A***a
8.3
/10
Reviewed 3 week(s) ago
Stayed in room no. 508. The AC wasn't cold, for breakfast, it wouldn't have been a problem if it was delivered to the room with only 2 menus (fried noodles and fried rice) but the taste was lacking, even though it's usually delicious. Maybe they changed the chef 😁
See original
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
See original
Verified Traveler
Business
9.4
/10
Reviewed 4 week(s) ago
In the city center, everywhere is close, the station is also close.
See original
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Valued Guests, We would like to extend a warm welcome to our Grand Hotel Surabaya. Thank you for choosing our hotel and for your valuable review. We are honored that you shared your wonderful experience at Grand Hotel Surabaya. We hope to welcome you back again soon. The management of Grand Hotel Surabaya is a dream come true.
See original
Sugik L. M. W.
Business
9.4
/10
Reviewed 5 week(s) ago
The room is really big, comfortable for families, easy and fast access to go anywhere, easy to find food, next to the hotel there is a really delicious coconut satay seller and chicken soto, next to it there is a cafe with live music, close to the Surabaya city square, Surabaya Plaza and city hall, I think I will stay here again
Read More
See original
+5
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
See original
I***h
Staycation
8.2
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and very helpful during check-in. Free massage chair voucher. Spacious and comfortable room.
See original
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Valued Guests, We would like to extend a warm welcome to our Grand Hotel Surabaya. Thank you for choosing our hotel and for your valuable review. We are honored that you shared your wonderful experience at Grand Hotel Surabaya. We hope to welcome you back again soon. The management of Grand Hotel Surabaya is a dream come true.
See original
Verified Traveler
Leisure
8.4
/10
Reviewed 6 week(s) ago
Hotel rooms & hallways smell of cigarette smoke
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
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Oktavia R.
5.6
/10
Reviewed 6 week(s) ago
The AC wasn't cold, and the room wasn't very clean.
At night, the room was quite dark due to the few dim lights.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
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AH
Anto H.
9.7
/10
Reviewed 7 week(s) ago
Cool and ok.. There is a swimming pool and bathtub, my child is very happy.
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Accommodation's Reply
28 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
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NA
Novicka A. S.
Staycation
5.7
/10
Reviewed 7 week(s) ago
The room is very poorly maintained and smells dirty.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management
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Nico R. F. L.
8.5
/10
Reviewed 7 week(s) ago
Stayed overnight during a large demonstration in front of Grahadi, which spread to Monkasel. I was a bit nervous at first, but everything was under control. The hotel staff was able to control the chaotic situation. Thank you.
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Accommodation's Reply
28 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
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AM
Andi M.
8.5
/10
Reviewed 8 week(s) ago
The rooms are quite okay and the price is affordable in the city center.
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Accommodation's Reply
28 Oct 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
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j***y
8.5
/10
Reviewed 8 week(s) ago
At a price of 250 thousand, it's still worth it.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest: Warm greetings from the Grand Surabaya Hotel. Thank you for choosing our hotel and for taking the time to leave us a valuable review. We are delighted to hear about your memorable experience at Grand Surabaya. We look forward to welcoming you back. Sincerely, Grand Surabaya Management
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