Hotel Dafam Pekanbaru

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8.5
/10
Very Good
6,197 reviews

What Guests Say About Their Stay

Dika R.

10.0
/ 10
The hotel service was excellent and friendly. I happened to want some me time on my birthday. What a wonderful surprise.
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Setiawan R.

10.0
/ 10
I love it! I will definitely be back when I visit Pekanbaru. The rooms were spacious and comfortable, breakfast was delicious, and the staff were polite. And again, the front desk hospitality was great!

A***l

8.2
/ 10
Hotel staff are very friendly in helping with check-in, comfortable atmosphere
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Darma F.

9.7
/ 10
Breakfast is delicious, lots of variations and the taste suits the tongue.. Rendang fried rice, Medan soto, lontong sayur are wow delicious.. The lopis cake is great..
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A***r

10.0
/ 10
Nice room, clean and comfortable, delicious breakfast, friendly and very helpful staff.
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In the Area
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Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Arowana Hotel Pekanbaru Hotel Dafam Pekanbaru is located in area / city Pekanbaru City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Dafam Pekanbaru

Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141
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Lobby Hotel Dafam Pekanbaru
Lobby 2 Hotel Dafam Pekanbaru

Discover More About Hotel Dafam Pekanbaru

Welcome to Hotel Dafam Pekanbaru, your premier destination for comfort and convenience in the heart of Riau, Indonesia. Whether you're visiting for business or leisure, Hotel Dafam Pekanbaru offers a welcoming atmosphere and exceptional service to make your stay truly memorable. Discover why Hotel Dafam Pekanbaru is the top choice for travelers seeking a blend of modern amenities and local charm.

Hotel Dafam Pekanbaru Location

Hotel Dafam Pekanbaru is strategically situated in Pekanbaru, Riau, at Jl. Sultan Syarif Qasim Kav. 150, Pusat Kota Pekanbaru, Pekanbaru, Riau, Indonesia, 28141. This prime location places you just a short distance from the bustling city center, making it easy to access key business districts and popular attractions. The hotel is conveniently located approximately 30 minutes from Sultan Syarif Kasim II International Airport, and easily accessible via major roadways. The atmosphere surrounding Hotel Dafam Pekanbaru is one of vibrant urban energy, with proximity to local markets and commercial hubs, offering a true taste of Riau's dynamic spirit.

Hotel Dafam Pekanbaru Facilities & Services

Facilities for guests at Hotel Dafam Pekanbaru are designed to cater to every need, ensuring a comfortable and enjoyable experience.
  • Enjoy a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM.
  • Stay active and energized at our well-equipped fitness center, available 24/7.
  • Indulge in a relaxing massage or spa treatment at our on-site wellness center (charges apply, operating hours 9:00 AM to 9:00 PM).
  • Families will appreciate our dedicated children's play area, perfect for younger guests to have fun.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • For business travelers, our meeting rooms and business center provide all the necessary facilities.
  • Take advantage of our free parking space, ideal for guests arriving by car.
  • A complimentary shuttle service to nearby shopping centers is available during specific hours.

Hotel Dafam Pekanbaru Room Types

Discover a range of accommodations designed to suit every traveler's preference with the diverse room types of Hotel Dafam Pekanbaru.
  • Deluxe Room: Available in City View or Garden View. Non-smoking rooms are standard. Some rooms feature a bathtub.
  • Executive Room: Offering enhanced amenities and City View. Non-smoking rooms are standard. Bathtub available in select rooms.
  • Suite Room: Spacious and elegantly appointed with City View. Non-smoking rooms are standard. All Suite Rooms include a bathtub.
  • Family Room: Ideal for families, these rooms offer ample space and comfort with City View. Non-smoking rooms are standard. Bathtub available in select rooms.
Hotel Dafam Pekanbaru is not a pet-friendly hotel.

Hotel Dafam Pekanbaru Dining & Restaurants

Savor a culinary journey at Hotel Dafam Pekanbaru's dining establishments, offering a delightful array of flavors.
  • The Coffee Shop: Our all-day dining restaurant, serving a delectable breakfast buffet from 6:00 AM to 10:00 AM, lunch from 12:00 PM to 2:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch/dinner is PHP 600.
  • Sky Lounge: Enjoy breathtaking city views and a selection of light snacks and beverages from 4:00 PM to 11:00 PM. Perfect for evening relaxation.

Hotel Dafam Pekanbaru Nearby Attractions and Activities

Explore the vibrant surroundings of Hotel Dafam Pekanbaru and discover the rich culture and natural beauty of Riau.
  • Anai Valley Nature Reserve: A stunning natural park offering hiking trails and diverse flora and fauna.
  • Sultan Syarif Kasim II Museum: Immerse yourself in the history and heritage of the Riau Sultanate.
  • Pasar Bawah (Lower Market): Experience the local life and find unique souvenirs and traditional crafts.
  • Alam Mayang Recreational Park: A popular spot for families, offering various outdoor activities and a serene environment.
  • Siak Palace: Visit the magnificent historical palace of the Siak Sultanate, a testament to the region's royal past.
If you are looking for other activities around Hotel Dafam Pekanbaru, check out the best deals on Traveloka: Recommended activities in Pekanbaru!

How to Get to Hotel Dafam Pekanbaru from the Airport

Getting to Hotel Dafam Pekanbaru is convenient, with several transportation options available from Sultan Syarif Kasim II International Airport. The airport transfer service of Hotel Dafam Pekanbaru ensures a smooth arrival.
  • Hotel Private Airport Transfer: For ultimate convenience, pre-book the hotel's private airport transfer service. Contact the hotel directly for rates and booking.
  • Metered Taxis: Available at the airport's official taxi stand. Estimated fare to Hotel Dafam Pekanbaru is around PHP 300-400, depending on traffic.
  • Ride-hailing Services: You can easily book a ride through a ride-hailing service from the designated pick-up points at the airport. Fares are typically comparable to metered taxis.
  • Car Rental: Several car rental companies operate at the airport if you prefer to drive yourself.
For seamless travel, consider booking airport transfer services in advance. How to get to Hotel Dafam Pekanbaru is made simple with these choices.

Summary of Why You Should Choose to Stay at Hotel Dafam Pekanbaru

Choosing Hotel Dafam Pekanbaru means opting for comfort, convenience, and excellent value. With a wide range of amenities, a prime location, and exceptional service, your stay is guaranteed to be pleasant.
  • Prime Location: Easily accessible and close to key city attractions and business areas.
  • Excellent Facilities: From a swimming pool and fitness center to meeting rooms, all your needs are met.
  • Comfortable Rooms: A variety of room types ensure a perfect fit for every traveler.
  • Delicious Dining: Enjoy local and international cuisine at our on-site restaurants.
  • Exceptional Service: Our friendly staff are dedicated to making your stay memorable.
Room availability at Hotel Dafam Pekanbaru is often in high demand, so it's advisable to book in advance. Booking Hotel Dafam Pekanbaru is straightforward and can be done easily through Traveloka. Book budget hotels in Riau and experience the best of what the region has to offer. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Hotel Dafam Pekanbaru

Bar, Cafe and Lounge Hotel Dafam Pekanbaru
Bar, Cafe and Lounge
Functional Hall Hotel Dafam Pekanbaru
Functional Hall
Lobby Hotel Dafam Pekanbaru
Lobby
CleanAccommodation Hotel Dafam Pekanbaru
CleanAccommodation
Exterior Hotel Dafam Pekanbaru
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper
  • Porter
  • Wedding service

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Cafe
  • Dining area
  • No alcohol
  • Set menu dinner
  • Set menu lunch

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • Printer
  • Projector

General

  • AC
  • Reception hall
  • Banquet
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Heater
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

Things to Do

  • Barbecue
  • Karaoke
  • Massage
  • Spa
  • TV lounge

Transportation

  • Secure parking
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Valet parking (surcharge)

Accessibilty

  • Roll-in shower
  • Wheelchair accessible

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Dafam Pekanbaru

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Dafam Pekanbaru
107
Number of floors in Hotel Dafam Pekanbaru
9
Another facilities in Hotel Dafam Pekanbaru
Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Hotel Dafam Pekanbaru

What are available facilities at Hotel Dafam Pekanbaru?
There are top facilites at Hotel Dafam Pekanbaru such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Dafam Pekanbaru?
The standard check-in time at Hotel Dafam Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Dafam Pekanbaru provide breakfast?
Yes, Hotel Dafam Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Dafam Pekanbaru?
Hotel Dafam Pekanbaru is a 3.0-star hotel.
How many floors does Hotel Dafam Pekanbaru have?
Hotel Dafam Pekanbaru has 9 floors.
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More Reviews from Other Guests in Hotel Dafam Pekanbaru

Overall Ratings & Reviews Hotel Dafam Pekanbaru

Traveloka (6,194)
Other sources (3)
8.5
Very Good
From 6,194 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Dafam Pekanbaru
All
Staff Friendliness (95)
Bedroom (89)
Distance to City Center (83)
Room Space (83)
Accessibility (80)
Bathroom (79)
Ambiance (78)
Surroundings (70)
Hotel Area (70)
Wifi (64)
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Traveler Reviews Hotel Dafam Pekanbaru

Number of reviews per page
20
40
Customer reviews
INDRAMAWAN
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Good job, it was truly a pleasure staying at Hotel Dafam. Hopefully, the service will be even better in the future. Keep it up.
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Y***o
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the food is delicious.
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Accommodation's Reply
05 Sep 2026
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, Rizal Arafat, General Manager
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A***l
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
It is good and necessary to have patrols on each floor.
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1 people find it helpful
Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your valuable review and feedback. We are delighted to hear that you found our overall service to be very good. Regarding your suggestion about patrolling each floor, we greatly appreciate your concern for safety and comfort during your stay. We will forward this feedback to the relevant team for evaluation and improvement of the hotel's safety standards. Thank you for choosing Dafam Hotel Pekanbaru. We look forward to welcoming you back again with even better service and comfort. Sincerely, Rizal Arafat, General Manager
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Patricia
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Okay, all... Highly recommended 👍
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your positive review and feedback. We are delighted that you enjoyed your stay at Dafam Hotel Pekanbaru. Your support and appreciation motivate our entire team to strive for the best possible service for all our guests. We look forward to welcoming you back again in the future. See you soon at Dafam Hotel Pekanbaru! Sincerely, Rizal Arafat, General Manager
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Patricia
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
4 days stay at this hotel was very satisfying.
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for taking the time to write a positive review and choosing Dafam Hotel Pekanbaru as your accommodation for four days. We are delighted to hear that your stay was enjoyable. Guest satisfaction and comfort are our top priority. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Dafam Hotel Pekanbaru for your next stay. Sincerely, Rizal Arafat, General Manager
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Patricia
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is really good. In terms of service and customer service, it's really good to stay at this hotel.
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your positive review and for choosing Dafam Hotel Pekanbaru as your accommodation. We are delighted to know that our service and hospitality provided you with a positive and memorable experience during your stay. Your compliments motivate our entire team to strive for the best service and ensure every guest feels comfortable and well-cared for. We hope to welcome you back to Dafam Hotel Pekanbaru on your next visit for an even more memorable experience. Sincerely, Rizal Arafat, General Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
A swimming pool and gym are needed. There are only two pillows in the room, no extra pillows or bolsters. The great thing is that there's no deposit required, making check-in and checkout easier. There's only one slipper provided for a room with two people. When the day changes, the slippers are no longer provided. That's probably standard operating procedure, so please understand. Only one room card/key is provided. The hospitality and food are excellent.
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+4
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for taking the time to share your stay with us. We greatly appreciate your compliments on the friendliness of our team and the quality of our food. We are delighted that the deposit-free check-in and check-out process was of convenience to you. Regarding the pool and fitness facilities, your feedback will be taken into consideration for future improvements to the hotel's facilities. We understand your suggestions regarding the number of pillows, bolsters, slippers, and room cards/keys. These requirements are in line with the hotel's standard operating procedures. However, we still appreciate your feedback and will use it in our evaluation process to further improve our services and guest comfort. Thank you for your understanding and trust in choosing Dafam Hotel Pekanbaru. We look forward to welcoming you again for an even more comfortable and memorable stay. Sincerely, Rizal Arafat, General Manager
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R***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good atmosphere, spacious and comfortable room.
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Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience and write a positive review for Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed the hotel's atmosphere and felt comfortable in the spacious rooms during your stay. Your satisfaction and comfort are the driving force behind our continued commitment to providing the best possible service to all our guests. We hope to welcome you back to Dafam Hotel Pekanbaru again and provide you with an even better stay experience on your next visit. Sincerely, Rizal Arafat, General Manager
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R***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good. The atmosphere is good, but the AC isn't cold enough.
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Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Thank you for taking the time to write a review and giving us an 8.5 rating for your stay at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed the hotel's atmosphere during your stay. We apologize for the inconvenience regarding the air conditioning not being sufficiently cool. Your feedback is very important to us, and we will work with the relevant teams to investigate and improve so that guest comfort remains our top priority. We appreciate your comments and hope to welcome you back to Dafam Hotel Pekanbaru again for an even more comfortable and memorable stay. Sincerely, Rizal Arafat, General Manager
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Abdul A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, and there's a coffee shop nearby at Indomaret. The hotel is clean and comfortable.
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1 people find it helpful
Accommodation's Reply
18 Aug 2026
Dear Mr. Abdul A., Thank you for choosing Dafam Hotel Pekanbaru as your accommodation and for giving us a perfect 10.0 rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the friendliness of the staff, and the easy access to nearby cafes and the Indomaret Shopping Mall. Your positive review motivates our entire team to continue striving to provide the best service. We hope to welcome you back to Dafam Hotel Pekanbaru again on your next stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Central location close to everywhere.
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Thank you for taking the time to review and give Dafam Hotel Pekanbaru an excellent rating. We are delighted to hear that you appreciated our superb location in the heart of the city, making it convenient to travel to various locations. We appreciate your trust and hope to welcome you back to Dafam Hotel Pekanbaru again in the future. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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Jamaluddin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service was excellent. The rooms were spacious and very clean, both the bathroom and the bathroom. The hotel is also located in a quiet area, away from traffic jams, making it a very comfortable place to rest. It's also close to everything you need to go.
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1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Mr. Jamaluddin, Thank you for taking the time to review and give us an excellent rating for your stay at Dafam Hotel Pekanbaru. We are delighted to hear that you were satisfied with our services and enjoyed the comfort of the spacious rooms, the cleanliness of the rooms and bathrooms, and the hotel's convenient location, ideal for relaxation away from the hustle and bustle of traffic but still close to various tourist attractions. Your compliments motivate our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Dafam Hotel Pekanbaru in the future. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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S***t
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
We needed a smoking room but were given a non-smoking room, after which we were fined.
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Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We would like to clarify that during the booking process, a request for a non-smoking room was recorded, and during check-in, non-smoking rooms were available, thus fulfilling your request. Please be informed that the room type assigned depends on room availability upon your arrival. Furthermore, during check-in, our team informed you that smoking is not permitted in non-smoking rooms, and that a fine will be charged according to Dafam Pekanbaru Hotel's policy. This fine is a standard operating procedure to maintain the comfort of all our guests. We appreciate your feedback and look forward to welcoming you back with even better service in the future. Sincerely, The Management Team, Dafam Pekanbaru Hotel
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Brian D.
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Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
It's close to the city center and the staff are very friendly. Excellent Hotel Dafam Pekanbaru.
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Accommodation's Reply
31 Jul 2026
Thank you so much for your review and feedback. We are delighted that you were impressed with Hotel Dafam Pekanbaru's convenient location near the city center and the friendly service from our team. Your compliments motivate us to continue providing the best possible stay experience. We hope to welcome you back to Hotel Dafam Pekanbaru again!
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N***h
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
The sheets were unclean, musty, the room was damp, and the sheets made my skin itchy and red. It's definitely not worth it for a smoking room. I don't know about the other rooms, but they're probably fine since they're not smoking rooms.
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2 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Dafam Hotel Pekanbaru. We apologize for the inconvenience you experienced regarding the cleanliness of the linens, the lack of fresh scent, the humidity in the room, and the discomfort you encountered during your stay. These issues did not reflect the standard of service we expect. We have forwarded your feedback to our housekeeping and maintenance teams for thorough evaluation and inspection, particularly concerning the smoking room, in order to improve the cleanliness, quality of linens, and overall condition of the room. We greatly appreciate your feedback, which forms the basis for our continuous evaluation and improvement of our services. We hope to welcome you back in the future and provide you with a better stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
To stay here for 5 days 4 nights is very comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
To stay here for 5 days 4 nights is very comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
To stay here for 5 days 4 nights, super duper comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The location was perfect for us, the hotel was quiet, and the bed was large. However, please replace the mirror on the wardrobe. It seems to have rust on it, so I have to go to the bathroom to look in the mirror. And the room lights are white so the room feels bright at night.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Thank you so much for your review and feedback. We are delighted to hear that you enjoyed our hotel's excellent location, peaceful atmosphere, and comfortable beds. Your comments regarding the condition of the wardrobe mirror and the lighting in the room are particularly appreciated. We will forward these suggestions to the relevant team for review and evaluation to improve in the future. We hope to welcome you back for your next stay for an even more comfortable experience. Thank you for your trust.
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It was an excellent place to stay.
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Accommodation's Reply
08 Jul 2026
Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we look forward to the opportunity of welcoming you back in the future.
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Lobby 4 Hotel Dafam Pekanbaru

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Overall Ratings & Reviews Hotel Dafam Pekanbaru

Traveloka (6,194)
Other sources (3)
8.5
Very Good
From 6,194 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Dafam Pekanbaru
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Staff Friendliness (95)
Bedroom (89)
Distance to City Center (83)
Room Space (83)
Accessibility (80)
Bathroom (79)
Ambiance (78)
Surroundings (70)
Hotel Area (70)
Wifi (64)
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Traveler Reviews Hotel Dafam Pekanbaru

Number of reviews per page
20
40
Customer reviews
INDRAMAWAN
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Good job, it was truly a pleasure staying at Hotel Dafam. Hopefully, the service will be even better in the future. Keep it up.
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Y***o
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the food is delicious.
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Accommodation's Reply
05 Sep 2026
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, Rizal Arafat, General Manager
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A***l
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
It is good and necessary to have patrols on each floor.
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1 people find it helpful
Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your valuable review and feedback. We are delighted to hear that you found our overall service to be very good. Regarding your suggestion about patrolling each floor, we greatly appreciate your concern for safety and comfort during your stay. We will forward this feedback to the relevant team for evaluation and improvement of the hotel's safety standards. Thank you for choosing Dafam Hotel Pekanbaru. We look forward to welcoming you back again with even better service and comfort. Sincerely, Rizal Arafat, General Manager
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Patricia
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Okay, all... Highly recommended 👍
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your positive review and feedback. We are delighted that you enjoyed your stay at Dafam Hotel Pekanbaru. Your support and appreciation motivate our entire team to strive for the best possible service for all our guests. We look forward to welcoming you back again in the future. See you soon at Dafam Hotel Pekanbaru! Sincerely, Rizal Arafat, General Manager
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Patricia
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
4 days stay at this hotel was very satisfying.
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for taking the time to write a positive review and choosing Dafam Hotel Pekanbaru as your accommodation for four days. We are delighted to hear that your stay was enjoyable. Guest satisfaction and comfort are our top priority. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Dafam Hotel Pekanbaru for your next stay. Sincerely, Rizal Arafat, General Manager
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Patricia
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is really good. In terms of service and customer service, it's really good to stay at this hotel.
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your positive review and for choosing Dafam Hotel Pekanbaru as your accommodation. We are delighted to know that our service and hospitality provided you with a positive and memorable experience during your stay. Your compliments motivate our entire team to strive for the best service and ensure every guest feels comfortable and well-cared for. We hope to welcome you back to Dafam Hotel Pekanbaru on your next visit for an even more memorable experience. Sincerely, Rizal Arafat, General Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
A swimming pool and gym are needed. There are only two pillows in the room, no extra pillows or bolsters. The great thing is that there's no deposit required, making check-in and checkout easier. There's only one slipper provided for a room with two people. When the day changes, the slippers are no longer provided. That's probably standard operating procedure, so please understand. Only one room card/key is provided. The hospitality and food are excellent.
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+4
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for taking the time to share your stay with us. We greatly appreciate your compliments on the friendliness of our team and the quality of our food. We are delighted that the deposit-free check-in and check-out process was of convenience to you. Regarding the pool and fitness facilities, your feedback will be taken into consideration for future improvements to the hotel's facilities. We understand your suggestions regarding the number of pillows, bolsters, slippers, and room cards/keys. These requirements are in line with the hotel's standard operating procedures. However, we still appreciate your feedback and will use it in our evaluation process to further improve our services and guest comfort. Thank you for your understanding and trust in choosing Dafam Hotel Pekanbaru. We look forward to welcoming you again for an even more comfortable and memorable stay. Sincerely, Rizal Arafat, General Manager
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R***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good atmosphere, spacious and comfortable room.
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Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience and write a positive review for Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed the hotel's atmosphere and felt comfortable in the spacious rooms during your stay. Your satisfaction and comfort are the driving force behind our continued commitment to providing the best possible service to all our guests. We hope to welcome you back to Dafam Hotel Pekanbaru again and provide you with an even better stay experience on your next visit. Sincerely, Rizal Arafat, General Manager
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R***d
icon-Staycation
Staycation
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8.5
/10
Reviewed 3 week(s) ago
Good. The atmosphere is good, but the AC isn't cold enough.
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Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Thank you for taking the time to write a review and giving us an 8.5 rating for your stay at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed the hotel's atmosphere during your stay. We apologize for the inconvenience regarding the air conditioning not being sufficiently cool. Your feedback is very important to us, and we will work with the relevant teams to investigate and improve so that guest comfort remains our top priority. We appreciate your comments and hope to welcome you back to Dafam Hotel Pekanbaru again for an even more comfortable and memorable stay. Sincerely, Rizal Arafat, General Manager
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Abdul A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, and there's a coffee shop nearby at Indomaret. The hotel is clean and comfortable.
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1 people find it helpful
Accommodation's Reply
18 Aug 2026
Dear Mr. Abdul A., Thank you for choosing Dafam Hotel Pekanbaru as your accommodation and for giving us a perfect 10.0 rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the friendliness of the staff, and the easy access to nearby cafes and the Indomaret Shopping Mall. Your positive review motivates our entire team to continue striving to provide the best service. We hope to welcome you back to Dafam Hotel Pekanbaru again on your next stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Central location close to everywhere.
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Thank you for taking the time to review and give Dafam Hotel Pekanbaru an excellent rating. We are delighted to hear that you appreciated our superb location in the heart of the city, making it convenient to travel to various locations. We appreciate your trust and hope to welcome you back to Dafam Hotel Pekanbaru again in the future. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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Jamaluddin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service was excellent. The rooms were spacious and very clean, both the bathroom and the bathroom. The hotel is also located in a quiet area, away from traffic jams, making it a very comfortable place to rest. It's also close to everything you need to go.
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1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Mr. Jamaluddin, Thank you for taking the time to review and give us an excellent rating for your stay at Dafam Hotel Pekanbaru. We are delighted to hear that you were satisfied with our services and enjoyed the comfort of the spacious rooms, the cleanliness of the rooms and bathrooms, and the hotel's convenient location, ideal for relaxation away from the hustle and bustle of traffic but still close to various tourist attractions. Your compliments motivate our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Dafam Hotel Pekanbaru in the future. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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S***t
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
We needed a smoking room but were given a non-smoking room, after which we were fined.
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Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We would like to clarify that during the booking process, a request for a non-smoking room was recorded, and during check-in, non-smoking rooms were available, thus fulfilling your request. Please be informed that the room type assigned depends on room availability upon your arrival. Furthermore, during check-in, our team informed you that smoking is not permitted in non-smoking rooms, and that a fine will be charged according to Dafam Pekanbaru Hotel's policy. This fine is a standard operating procedure to maintain the comfort of all our guests. We appreciate your feedback and look forward to welcoming you back with even better service in the future. Sincerely, The Management Team, Dafam Pekanbaru Hotel
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Brian D.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
It's close to the city center and the staff are very friendly. Excellent Hotel Dafam Pekanbaru.
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Accommodation's Reply
31 Jul 2026
Thank you so much for your review and feedback. We are delighted that you were impressed with Hotel Dafam Pekanbaru's convenient location near the city center and the friendly service from our team. Your compliments motivate us to continue providing the best possible stay experience. We hope to welcome you back to Hotel Dafam Pekanbaru again!
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N***h
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
The sheets were unclean, musty, the room was damp, and the sheets made my skin itchy and red. It's definitely not worth it for a smoking room. I don't know about the other rooms, but they're probably fine since they're not smoking rooms.
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2 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Dafam Hotel Pekanbaru. We apologize for the inconvenience you experienced regarding the cleanliness of the linens, the lack of fresh scent, the humidity in the room, and the discomfort you encountered during your stay. These issues did not reflect the standard of service we expect. We have forwarded your feedback to our housekeeping and maintenance teams for thorough evaluation and inspection, particularly concerning the smoking room, in order to improve the cleanliness, quality of linens, and overall condition of the room. We greatly appreciate your feedback, which forms the basis for our continuous evaluation and improvement of our services. We hope to welcome you back in the future and provide you with a better stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
To stay here for 5 days 4 nights is very comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
To stay here for 5 days 4 nights is very comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
To stay here for 5 days 4 nights, super duper comfortable.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru
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L***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The location was perfect for us, the hotel was quiet, and the bed was large. However, please replace the mirror on the wardrobe. It seems to have rust on it, so I have to go to the bathroom to look in the mirror. And the room lights are white so the room feels bright at night.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Thank you so much for your review and feedback. We are delighted to hear that you enjoyed our hotel's excellent location, peaceful atmosphere, and comfortable beds. Your comments regarding the condition of the wardrobe mirror and the lighting in the room are particularly appreciated. We will forward these suggestions to the relevant team for review and evaluation to improve in the future. We hope to welcome you back for your next stay for an even more comfortable experience. Thank you for your trust.
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It was an excellent place to stay.
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Accommodation's Reply
08 Jul 2026
Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we look forward to the opportunity of welcoming you back in the future.
Number of reviews per page
20
40