Hotel Dafam Pekanbaru

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Overall Ratings & Reviews Hotel Dafam Pekanbaru

Traveloka (6,083)
Other sources (2)
8.5
Very Good
From 6,083 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Dafam Pekanbaru
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Staff Friendliness (78)
Bedroom (73)
Room Space (70)
Distance to City Center (69)
Accessibility (64)
Bathroom (64)
Ambiance (62)
Surroundings (57)
Hotel Area (56)
Family Friendly (49)
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Traveler Reviews Hotel Dafam Pekanbaru

Number of reviews per page
20
40
Customer reviews
E***A
icon-Leisure
Leisure
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8.5
/10
Reviewed 3 week(s) ago
Quite comfortable, clean.. and close to the mall ☺️
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Accommodation's Reply
20 May 2026
Thank you so much for your review and rating of 8.5. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and convenient location near the shopping mall. We hope to welcome you back again on your next stay.
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Harmen
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the atmosphere is comfortable and calm, the building and rooms are clean.
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Accommodation's Reply
04 May 2026
Thank you for your positive review. We are delighted to hear that you enjoyed your stay, the peaceful atmosphere, the clean rooms, and the friendly service from our team. We hope to welcome you back again on your next stay for an even better experience.
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FARHAN S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was very comfortable to stay here.
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Accommodation's Reply
04 May 2026
Thank you for your review. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again on your next visit and provide you with another memorable experience.
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Inggin G.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Overall, the staff and crew were helpful. The location was convenient, not too noisy, and close to the mosque.
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, M. Arfan, General Manager
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Roy F. G. S.
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Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
I stayed there for one night and I liked the cleanliness and tidiness of the room. The AC was cool. Some things need to be addressed to increase guest returns: the breakfast food was delicious, but some of it was too oily, like the fried noodles and sambal goreng hati (fried liver with chili). The chicken porridge wasn't hot, and the bellboys should be friendlier and offer more assistance to guests.
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Accommodation's Reply
15 Apr 2026
Thank you so much for your review and feedback. We are delighted to hear that you appreciated the cleanliness and tidiness of our rooms, as well as the comfort of the air conditioning throughout your stay. Providing the best possible experience for all our guests is our top priority. We especially appreciate your feedback regarding the quality of our breakfast. We will forward your comments about the amount of oil in some items and the chicken porridge not being hot enough to our kitchen team for immediate investigation and improvement. Furthermore, we apologize for the unsatisfactory service from the bellhop. This is a significant issue for us, and we will strive to improve our service and attentiveness to guests. Thank you for helping us improve. We hope to welcome you back in the future for an even more pleasant experience.
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I***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The room was clean and comfortable. The service was excellent.
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Accommodation's Reply
07 Apr 2026
Dear Valued Guests of Dapam Pekanbaru Hotel, Please note the following information when contacting Dapam Pekanbaru Hotel. Our official contact information is as follows: (WhatsApp: 08*******858, Telephone: +62*******177) Thank you for your cooperation. General Manager, Alpan
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S***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I really like to visit here, where is it close?
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1 people find it helpful
Accommodation's Reply
26 Mar 2026
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, M. Arfan, General Manager
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pandhu b.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
After staying during Ramadan, the sahur food tasted bland, not fresh at all..
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Accommodation's Reply
17 Mar 2026
Thank you for your review. We apologize for the unpleasant experience you had with the Sahur meal, which was neither fresh nor flavorful, during your stay in Ramadan. Your feedback is invaluable to us, and we have informed our kitchen team to evaluate and improve the quality and taste of the food we serve in the future. We hope to welcome you back again and provide you with an even more memorable stay in the future. Muhammad Arfan, General Manager
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Adi L.
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Staycation
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9.4
/10
Reviewed 12 week(s) ago
Even though I have only stayed at Dafam a few times, I can stay for several days at one time, because the atmosphere, access, and location are very strategic and not too crowded.
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Accommodation's Reply
16 Mar 2026
Thank you for your review of Dafam Hotel Pekanbaru. We are delighted to hear that, even though you have only stayed a few times, each time you have spent several days due to the comfort of our hotel, excellent location, convenient transportation, and tranquil atmosphere. These are our top priorities to ensure your peaceful and comfortable stay. We are very grateful for your trust and for returning to Dafam Hotel. We hope to provide you with another memorable stay on your next visit. We look forward to welcoming you back again. Muhammad Arfan, General Manager
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sudi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Upon arrival, the hotel staff was very helpful and friendly. The room was totally comfortable. The food was also good, and the prices were reasonable. It's close to the food court and culinary scene. I'd like to give management feedback on the parking arrangements, as they're not visible, and some guests even parked haphazardly, disrupting guests trying to enter. Thanks.
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2 people find it helpful
Accommodation's Reply
27 Feb 2026
Thank you so much for your wonderful review and positive rating. We are delighted to hear that you enjoyed your stay, from the friendliness and helpfulness of our staff to the comfort of your rooms, the quality of the food, and the value for money. Our location near food courts and restaurants is one of our strengths, and we are pleased that this contributed to your positive experience. Regarding your feedback on parking management and security personnel, we appreciate your attention and suggestion. We will immediately contact the relevant team to improve the care and management of the parking area for the convenience of all our guests. We hope to welcome you back on your next visit for an even better experience. Thank you and see you again, Muhammad Arfan, General Manager.
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harry l.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The hotel is quite clean, the staff is friendly, the breakfast is quite varied, but the location is a bit far to find food around the hotel.
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1 people find it helpful
Accommodation's Reply
16 Feb 2026
Thank you for your positive review. We are delighted to hear that you enjoyed the cleanliness of the hotel, the friendliness of the staff, and the varied breakfast options we offer. Given the hotel's location, we understand that finding dining options in the surrounding area might require some travel. Our team is happy to help recommend the best dining options and assist with transportation arrangements if needed. We look forward to welcoming you back on your next visit. Muhammad Arfan, General Manager
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w***y
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 19 week(s) ago
Room 609 suggestion: The bathroom floor needs repairs. Water seeps under the floor, making the floor wet when stepped on because water comes out of the grout. The toilet shower faucet is dripping. The mattress is a bit hard. Otherwise, it's okay.
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1 people find it helpful
Accommodation's Reply
23 Jan 2026
Thank you for taking the time to share your review and feedback. We apologize for any inconvenience, particularly regarding the leaky bathroom floor, dripping shower faucet, and mattress comfort. We have forwarded this feedback to the relevant team for immediate improvement and evaluation. We are pleased to hear that the room was in overall good condition. Thank you for your trust, and we hope to provide you with an even more comfortable stay on your next visit. Muhammad Arfan, General Manager
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nadhira f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
No photo, but the deluxe room is much more comfortable. The carpet feels a bit dusty, but it's clean and comfortable enough.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Greetings from Dafam Hotel Pekanbaru. Thank you for sharing your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you were satisfied with your comfort, the excellent service from all staff, and the clean rooms. Regarding your suggestion about the dusty carpet, we greatly appreciate it. We have informed the relevant team to address this issue immediately. Your feedback is invaluable in helping us improve the quality of our rooms. We hope to welcome you back again on your next stay for an even better and more memorable experience. Sincerely, M. Arfan, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Hotel Dafam offers a comfortable and satisfying stay for its price. Its strategic location, well-functioning 3-star standard facilities, and friendly staff are readily available.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Dafam Pekanbaru Hotel guests, we sincerely thank you for your excellent review and rating. We are delighted to hear that you enjoyed your stay at Dafam Pekanbaru Hotel. We will continue to strive to improve the quality of our rooms and services. We look forward to welcoming you back to our hotel. Thank you. Arpan, General Manager
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Yesi P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Very strategic location in the city center
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1 people find it helpful
Accommodation's Reply
21 Dec 2025
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, M. Arfan, General Manager
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Yesi P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
The hotel staff was very friendly and made check-in easy.
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Accommodation's Reply
17 Dec 2025
Thank you for your positive review. We are delighted to hear that our staff were friendly and made your check-in process easy. This compliment encourages us to continue striving for the best service. We hope to welcome you back to our hotel again. Muhammad Arfan, General Manager
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ricky r.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Fast check-in and check-out process
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1 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, M. Arfan, General Manager
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ENERTELINDO K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
The location is strategic, the food is delicious, the rooms are clean and tidy.
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1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, M. Arfan, General Manager
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B***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Highly recommended to stay here.. Awesome
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Accommodation's Reply
09 Dec 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for your excellent review and rating. We are very pleased to hear that you enjoyed your stay at Hotel Dafam Pekanbaru. We will continue to improve the quality of our rooms and services. We look forward to welcoming you back again. Best regards, M. Arfan, General Manager
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H***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
Wow, I guarantee you'll enjoy staying at Dafam Hotel. It offers a great view of the city at night, spacious rooms, family-friendly atmosphere, and excellent service. The facilities are top-notch. It's conveniently located in the city center. Access to everything is easy, as it's located in the city center.
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Accommodation's Reply
09 Dec 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for your excellent review and rating. We are very pleased to hear that you enjoyed your stay at Hotel Dafam Pekanbaru. We will continue to improve the quality of our rooms and services. We look forward to welcoming you back again. Best regards, M. Arfan, General Manager
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Number of reviews per page
20
40