Hotel Mandari

First of all, we apologize for the inconvenience. Because on that day we had a room reservation that came in using a different name but it turned out to be the same person because it was booked by the office. So the guest extended without further notice. So when Ms. Caroline preferred to get a room on the lower floor with twin beds, even though our reservation had prepared a single bed room upstairs, so we had to swap the room suddenly after receiving confirmation from the guest who stayed in the standard twin room downstairs, it turned out that the extension used a new reservation with a different name. So we swapped the room with the room upstairs that Ms. Caroline was supposed to occupy. So once again, we apologize for the inconvenience because we had to wait several minutes before being able to check in. And also the problem of the guest who had knocked on the door, it turned out that the booking party (admin) who we contacted to inform them was also late in notifying the person concerned. On the other hand, the night shift staff apparently did not meet the guest who had previously stayed in that room when they returned, until our staff encountered the incident and informed them of the changes that we had conveyed to the office, in this case the admin staff who made the reservation according to the WhatsApp chat recording. We hereby submit this clarification for your understanding. Thank you.

Thank you for your review. We apologize for the shortcomings in service. Hopefully there will be time to provide better service in the future.

Thank you for staying at our place, hopefully we can provide better service again.

Thank you for staying at our place, hopefully we can provide better service again.

Thank you for using our services while staying in Singaraja.

Thank you for choosing our hotel as place for stay. hopefully we can provide better service on your next visit.

Thank you for staying at the Mandarin hotel. The facilities we provide include air-conditioned rooms, hot and cold water, free wifi for downstairs and upstairs (different). Maybe because Mr. Gede forgot to ask the office for the password so he couldn't use the internet access. As for hot water, so far there have never been any problems. So always running well. So if it says there's no hot water, Mr. However, thank you for visiting and apologize if the service we provide is not optimal.

Thank you for visiting. Hopefully there will be an opportunity to provide service again.

Thank you for staying at our place. And thanks for the review. Hopefully it can be a recommendation for a place to stay for others.

Thank you for your trust. hopefully we can maintain and further improve our service standards. Thank you for your visit.