Hotel Nirwana

Hotels
8.2
/10
Very Good
138 reviews

What Guests Say About Their Stay

Masye M.

10.0
/ 10
Friendly people-friendly, strategic location, convenient
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In the Area
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Jalan Nusantara Puakang No.12, Tanjung Balai Karimun City Center, Tanjung Balai Karimun, Kepulauan Riau, Indonesia

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Hotel Nirwana is located in area / city Tanjung Balai Karimun City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Nirwana

Jalan Nusantara Puakang No.12, Tanjung Balai Karimun City Center, Tanjung Balai Karimun, Kepulauan Riau, Indonesia
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Discover Your Oasis at Hotel Nirwana in Kepulauan Riau

Welcome to Hotel Nirwana, your premier destination for an unforgettable stay in the beautiful Kepulauan Riau region of Indonesia. Nestled in a prime location, Hotel Nirwana offers a perfect blend of comfort, convenience, and authentic Indonesian hospitality. Whether you're planning a relaxing getaway, a business trip, or an adventure exploring the islands, Hotel Nirwana promises an experience that will leave you refreshed and rejuvenated. Room rates at Hotel Nirwana start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Nirwana Location

Hotel Nirwana is strategically situated in the vibrant area of Tanjung Balai Karimun, Kepulauan Riau. You can find us at Jalan Nusantara Puakang No.12, Pusat Kota Tanjung Balai Karimun, Tanjung Balai Karimun, Kepulauan Riau, Indonesia. Our prime location places us approximately 15 kilometers from the nearest major ferry terminal, providing easy access for travelers arriving by sea. The atmosphere surrounding Hotel Nirwana is one of serene tranquility, offering a peaceful retreat from the everyday hustle. Yet, we are conveniently close to local markets and essential amenities, ensuring you have everything you need within easy reach. For those looking to explore, the charming local shops and eateries are just a short stroll away, offering a glimpse into the authentic island life.

Hotel Nirwana Facilities & Services

Facilities for guests at Hotel Nirwana are designed to enhance your comfort and enjoyment throughout your stay. We pride ourselves on offering a comprehensive range of services to cater to every need.
  • Swimming Pool:

    Take a refreshing dip in our sparkling outdoor swimming pool, perfect for unwinding after a day of exploration. Open daily from 7:00 AM to 7:00 PM. Entrance is complimentary for all guests.
  • Restaurant:

    Savor delicious local and international cuisine at our on-site restaurant. Operating hours are from 6:30 AM to 10:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi available throughout the hotel premises.
  • 24-Hour Front Desk:

    Our friendly and efficient front desk team is available around the clock to assist you with any queries or requests.
  • Concierge Services:

    Get personalized recommendations and assistance with tour bookings and transportation arrangements.
  • Luggage Storage:

    Secure storage is available for your luggage before check-in or after check-out.
  • Daily Housekeeping:

    Enjoy a clean and comfortable environment with our daily housekeeping services.
  • Free Parking:

    For guests arriving by car, we offer complimentary on-site parking facilities.

Hotel Nirwana Room Types

Discover a variety of accommodations designed to suit every traveler's needs. The room types of Hotel Nirwana range from cozy standard rooms to spacious suites, ensuring a comfortable stay for individuals, couples, and families alike.
  • Standard Room:

    Featuring a comfortable queen-size bed, these rooms offer a pleasant Garden View. Available in non-smoking.
  • Deluxe Room:

    Slightly larger than the Standard Room, the Deluxe Room comes with a king-size bed and a City View. Some Deluxe Rooms are equipped with a bathtub. Available in non-smoking.
  • Executive Suite:

    Our Executive Suites offer ample space with a separate living area and a king-size bed. Enjoy a City View and the convenience of a bathtub. Available in non-smoking.
  • Family Suite:

    Ideal for families, this suite features two queen-size beds and a separate sleeping area, offering a Garden View. Includes a bathtub for added convenience. Available in non-smoking.
Please note that Hotel Nirwana does not currently offer pet-friendly rooms.

Hotel Nirwana Dining & Restaurants

Indulge your taste buds at Hotel Nirwana's dining establishments, where culinary excellence meets warm hospitality. Our on-site restaurant offers a delightful gastronomic journey.
  • Nirwana Restaurant:

    Experience a wide array of local Indonesian specialties and international favorites. The restaurant is open daily from 6:30 AM to 10:00 PM. Estimated price per person for a main course ranges from PHP 350 to PHP 700.
We are dedicated to providing a memorable dining experience with fresh ingredients and attentive service.

Hotel Nirwana Nearby Attractions and Activities

Explore the captivating beauty and rich culture of Tanjung Balai Karimun and its surroundings. Hotel Nirwana is ideally located to serve as your gateway to the region's most cherished attractions.
  • Tanjung Balai Karimun City Center:

    Immerse yourself in the local life by visiting the bustling city center, where you can find local markets, shops, and authentic eateries.
  • Local Beaches:

    Discover the pristine shores and crystal-clear waters of nearby beaches, perfect for swimming, sunbathing, and relaxation.
  • Pulau Bintan:

    Take a day trip to the larger island of Bintan, known for its luxury resorts, golf courses, and stunning natural landscapes. Accessible via ferry.
  • Local Temples and Mosques:

    Explore the spiritual side of the region by visiting the various beautiful temples and mosques that dot the landscape, showcasing diverse architectural styles.
  • Mangrove Forests:

    Experience the unique ecosystem of the local mangrove forests, offering opportunities for nature walks and bird watching.
If you are looking for other activities around Hotel Nirwana, check out the best deals on Traveloka: Recommended activities in Tanjung Balai Karimun!

How to Get to Hotel Nirwana from the Airport

Getting to Hotel Nirwana is a straightforward process, with several convenient options available to ensure a smooth journey from the nearest airport. The airport transfer service of Hotel Nirwana is designed for your comfort.
  • Taxi:

    Metered taxis are readily available at the airport. The estimated fare to Hotel Nirwana is around PHP 500 to PHP 700, depending on traffic conditions. The journey typically takes 45 minutes to 1 hour.
  • Ride-hailing Service:

    You can also book a ride through a ride-hailing service from the airport. This offers a convenient and often cost-effective alternative to traditional taxis.
  • Hotel Private Transfer:

    For the utmost convenience and a seamless arrival experience, Hotel Nirwana offers a private airport transfer service. Please contact the hotel in advance to arrange this service. The cost for this service is approximately PHP 1,000 to PHP 1,500.
  • Local Transport:

    For the more adventurous traveler, local transport options may be available, though these can be less direct and require more local knowledge.
For a hassle-free journey, consider booking airport transfer services in advance or arranging Hotel Nirwana airport transfer directly with the hotel.

Summary of Why You Should Choose to Stay at Hotel Nirwana

Choosing Hotel Nirwana for your stay in Kepulauan Riau means opting for comfort, convenience, and an authentic island experience. With a commitment to excellent service and a prime location, Hotel Nirwana is the perfect base for your adventures.
  • Prime Location:

    Situated in the heart of Tanjung Balai Karimun, offering easy access to local attractions and amenities.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every traveler's needs.
  • Excellent Facilities:

    Enjoy our swimming pool, on-site dining, and complimentary Wi-Fi.
  • Warm Hospitality:

    Experience the genuine warmth and friendliness of Indonesian service.
  • Value for Money:

    Competitive room rates and excellent service ensure a rewarding stay.
Check for room availability at Hotel Nirwana and start planning your dream vacation. For the best deals and a seamless booking process, we recommend Booking Hotel Nirwana through Traveloka. You can also easily book domestic and international flights at low prices to complement your trip.

All facilities in Hotel Nirwana

Lobby Hotel Nirwana
Lobby
Exterior Hotel Nirwana
Exterior
Bedroom Hotel Nirwana
Bedroom
In-room Bathroom Hotel Nirwana
In-room Bathroom

Public Facilities

  • 24-hour room service
  • Parking
  • WiFi in public area

Hotel Services

  • Laundry service
  • 24-hour Receptionist

Things to Do

  • Massage

Transportation

  • Car rental

Connectivity

  • LAN Internet

General

  • Smoking area

In-room Facilities

  • Cable TV

Accommodation Policy & General Information in Hotel Nirwana

Check-in/Check-out Time

Check-in:
From 12:00
Check-out:
Before 12:00

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 12:00 - to 12:00
Available rooms at Hotel Nirwana
28
Number of floors in Hotel Nirwana
4
Another facilities in Hotel Nirwana
24-hour room service, WiFi in public area, Laundry service, 24-hour Receptionist, Massage

Frequently asked question in Hotel Nirwana

What are available facilities at Hotel Nirwana?
There are top facilites at Hotel Nirwana such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Nirwana?
The standard check-in time at Hotel Nirwana is starting from From 12:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel Nirwana?
Hotel Nirwana is a 1.0-star hotel.
How many floors does Hotel Nirwana have?
Hotel Nirwana has 4 floors.
How many rooms are available at Hotel Nirwana?
Hotel Nirwana has 28 rooms in total.
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More Reviews from Other Guests in Hotel Nirwana

8.2
Very Good
From 138 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

7.9

Location

8.2

Service and Facilites

8.1

People often mention about Hotel Nirwana
All
Accessibility (4)
Staff Friendliness (4)
Bedroom (4)
Bathroom (4)
Wifi (3)
Check-in/out Time (3)
Surroundings (2)
Ambiance (2)
Room Space (2)
Soundproof (2)
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Traveler Reviews Hotel Nirwana

Number of reviews per page
20
40
Customer reviews
Melody 1.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 21 week(s) ago
The room is clean, tidy and spacious too.
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2 people find it helpful
I***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
The hotel is comfortable, the Wi-Fi is a bit slow, sometimes the Wi-Fi network disconnects itself, sometimes it is there, the room is clean, the bathroom is clean, basically it is nice to look at, comfortable, the bed is quite good,,,, if possible the room would smell better thank you 🙏
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Accommodation's Reply
16 Dec 2025
Thank you for staying at Nirvana Hotel. Your feedback and suggestions are invaluable. We will continue to improve our services and facilities in the future to address any shortcomings. We hope to see you again at our hotel. Thank you and have a great day!
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I***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 68 week(s) ago
There's a wifi but I'm too lazy to go downstairs to ask for password. I hope that they provide blankets, but the good thing is the scenery from window's not too bad
1 people find it helpful
Accommodation's Reply
16 Dec 2025
Thank you for staying at Nirvana Hotel. We apologize for any inconvenience you may have experienced. Your feedback and comments are invaluable in improving our services and facilities. Blankets are provided in all rooms. If you have any questions or require any assistance from our staff, please let us know at the reception desk. We are happy to help you. Thank you. 😊
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n***i
icon-origin-TRAVELOKA
6.8
/10
Reviewed 76 week(s) ago
The hotel room I booked, a superior twin, was very good and quite clean.
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H***n
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9.1
/10
Reviewed 104 week(s) ago
Nice but far from the coastal area. For kids to play.
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1 people find it helpful
Accommodation's Reply
05 Jun 2024
Thank you for staying at the Nirwana hotel. We really appreciate the review and rating until we meet again at the Nirwana hotel.
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 104 week(s) ago
Located about 1 km from the port, can be reached by walking leisurely. The price of a taxi rank is around 20 - 30 thousand, by motorbike taxi is around 10 - 15 thousand.
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Accommodation's Reply
05 Jun 2024
Thank you for staying at the Nirwana hotel. We really appreciate the review and rating 10/10. Hopefully in the future we can provide the best rooms and services for guests who choose to stay at the Nirwana Hotel 😊.
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H***n
icon-Leisure
Leisure
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8.2
/10
Reviewed 105 week(s) ago
Clean room. Unfortunately far from the coastal area.
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Accommodation's Reply
05 Jun 2024
. Thank you for staying at the Nirwana hotel. We really appreciate the review until we meet again at the Nirwana hotel.
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Regiana C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 155 week(s) ago
Hotel room nya bersih paling top. Gak bau rokok. Bersih pokoknya. Rekomendasi. Sudah 3x stay di sini. Maaf fotonya gak sesuai. Room dan lain-lainnya sama kaya di foto display. Cuma gak ada kontak hotel ya yang bisa di WhatsApp jadi binggung kalau mau tambah stay dan lain-lain.
1 people find it helpful
Accommodation's Reply
16 Jun 2023
Thank you Sis Regi for the umpteenth visit to Hotel Nirwana. We also thank you for the good review, we will accept and improve criticism and suggestions from Sis Regi. Hope to see you again 😊.
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Richie r. o.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 173 week(s) ago
The headrest of the mattress furniture has wood chips/creep coming out so the mattress feels like sand
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1 people find it helpful
rizki s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 174 week(s) ago
It's good that the hotel is safe, peaceful, cold with air conditioning.
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1 people find it helpful
welman s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 227 week(s) ago
Clean and affordable. Suitable.
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2 people find it helpful
Accommodation's Reply
10 Feb 2022
Thank you Mr. Welman for your visit to Nirwana Hotel. Thank you also for the review, hopefully we can meet again at Nirwana Hotel
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Cece T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 227 week(s) ago
Friendly staff, always good service. The rooms are clean, the hot water is also on.
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1 people find it helpful
Accommodation's Reply
28 Jan 2022
Thank you Since for your visit to Nirwana Hotel Thanks for the review too Hope to see you again 😊
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sapta e. p. s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 296 week(s) ago
Mantap, low budget tapi bersih nyaman.
2 people find it helpful
Accommodation's Reply
21 Oct 2020
Thank you, Mr. Sapta for choosing Nirwana Hotel as a temporary place to stay at Tg. Balai Karimun, thank you also for the good review, we will continue to strive to improve comfort for guests we are waiting for the next visit Have a nice trip Mr. Sapta 😊
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RIRI F.
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8.5
/10
Reviewed 301 week(s) ago
Nice hotel, close to the market.
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1 people find it helpful
Accommodation's Reply
27 Aug 2020
Thank you, Mr. Riri F. for re-choosing Nirwana Hotel as a temporary place to stay while at Tg Balai Karimun, thank you for the review, we will continue to improve service and comfort for guests. Have a nice day Mr. Riri F. 😊
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RIRI F.
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Shopping and Culinary
icon-origin-TRAVELOKA
8.5
/10
Reviewed 326 week(s) ago
room clean and comfortable. soft mattress. clean bathroom. only the AC is not good enough
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1 people find it helpful
Accommodation's Reply
12 Mar 2020
Thank you Mr. Ririn for choosing Nirwana Hotel as a temporary resting place in Tg. Balai Karimun, and thank you also for the advice, hopefully in the future we will be even better in providing facilities and services
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Arnisa B. A.
icon-Backpacking
Backpacking
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6.0
/10
Reviewed 326 week(s) ago
One disadvantage of staying at Nirvana hotel.
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Mohd H. b. J.
icon-Business
Business
icon-origin-TRAVELOKA
5.6
/10
Reviewed 329 week(s) ago
The hotel is located too nearly in front of the Chinese Tokong. The strong poke smell is very unpleasant.
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3 people find it helpful
Accommodation's Reply
24 Feb 2020
Thank you Mr. Mohd Hafiz for choosing Nirwana Hotel as a temporary respite at Tg Balai Karimun. We apologize for your inconvenience while staying at our hotel. For your information, the smell of firecrackers that you complain is beyond the control of our hotel management. And it is an annual Chinese traditional ritual to celebrate the lunar new year and we must respect it, hopefully in the future we can find the best solution for our guests so they are not disturbed again. Thank you Mohd Hafiz's father for his feedback.
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Ginanjar N.
icon-Business
Business
icon-origin-TRAVELOKA
4.8
/10
Reviewed 337 week(s) ago
Itchy sheets make the body itch like rich never replaced.
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Accommodation's Reply
28 Dec 2019
thank you Mr. Ginanjar Nugraha for choosing Nirwana Hotel as a temporary resting place at Tg Balai Karimun We apologize for your inconvenience while staying at our hotel, Regarding your complaints, like our sheets have never been changed, it might not be right, because our management always ensures that every time we do cleaning service, all former guests' use must be replaced. if you experience a complaint during your stay, we suggest that you may directly make a complaint to our staff so that the complaint will be treated or replaced by another room Thank you
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DESI
icon-origin-TRAVELOKA
9.7
/10
Reviewed 352 week(s) ago
Neat, clean & very comfortable. I highly recommend it for everyone
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Muhammad A. S.
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Business
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8.5
/10
Reviewed 352 week(s) ago
Rooms are clean and comfortable, price is friendly.
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40

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Lobby 4 Hotel Nirwana

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 138 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

7.9

Location

8.2

Service and Facilites

8.1

People often mention about Hotel Nirwana
All
Accessibility (4)
Staff Friendliness (4)
Bedroom (4)
Bathroom (4)
Wifi (3)
Check-in/out Time (3)
Surroundings (2)
Ambiance (2)
Room Space (2)
Soundproof (2)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews Hotel Nirwana

Number of reviews per page
20
40
Customer reviews
Melody 1.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 21 week(s) ago
The room is clean, tidy and spacious too.
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2 people find it helpful
I***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
The hotel is comfortable, the Wi-Fi is a bit slow, sometimes the Wi-Fi network disconnects itself, sometimes it is there, the room is clean, the bathroom is clean, basically it is nice to look at, comfortable, the bed is quite good,,,, if possible the room would smell better thank you 🙏
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Find this review helpful?
Accommodation's Reply
16 Dec 2025
Thank you for staying at Nirvana Hotel. Your feedback and suggestions are invaluable. We will continue to improve our services and facilities in the future to address any shortcomings. We hope to see you again at our hotel. Thank you and have a great day!
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See original
I***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 68 week(s) ago
There's a wifi but I'm too lazy to go downstairs to ask for password. I hope that they provide blankets, but the good thing is the scenery from window's not too bad
1 people find it helpful
Accommodation's Reply
16 Dec 2025
Thank you for staying at Nirvana Hotel. We apologize for any inconvenience you may have experienced. Your feedback and comments are invaluable in improving our services and facilities. Blankets are provided in all rooms. If you have any questions or require any assistance from our staff, please let us know at the reception desk. We are happy to help you. Thank you. 😊
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n***i
icon-origin-TRAVELOKA
6.8
/10
Reviewed 76 week(s) ago
The hotel room I booked, a superior twin, was very good and quite clean.
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H***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 104 week(s) ago
Nice but far from the coastal area. For kids to play.
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1 people find it helpful
Accommodation's Reply
05 Jun 2024
Thank you for staying at the Nirwana hotel. We really appreciate the review and rating until we meet again at the Nirwana hotel.
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See original
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 104 week(s) ago
Located about 1 km from the port, can be reached by walking leisurely. The price of a taxi rank is around 20 - 30 thousand, by motorbike taxi is around 10 - 15 thousand.
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Find this review helpful?
Accommodation's Reply
05 Jun 2024
Thank you for staying at the Nirwana hotel. We really appreciate the review and rating 10/10. Hopefully in the future we can provide the best rooms and services for guests who choose to stay at the Nirwana Hotel 😊.
Translated by Google Icon
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 105 week(s) ago
Clean room. Unfortunately far from the coastal area.
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Accommodation's Reply
05 Jun 2024
. Thank you for staying at the Nirwana hotel. We really appreciate the review until we meet again at the Nirwana hotel.
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See original
Regiana C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 155 week(s) ago
Hotel room nya bersih paling top. Gak bau rokok. Bersih pokoknya. Rekomendasi. Sudah 3x stay di sini. Maaf fotonya gak sesuai. Room dan lain-lainnya sama kaya di foto display. Cuma gak ada kontak hotel ya yang bisa di WhatsApp jadi binggung kalau mau tambah stay dan lain-lain.
1 people find it helpful
Accommodation's Reply
16 Jun 2023
Thank you Sis Regi for the umpteenth visit to Hotel Nirwana. We also thank you for the good review, we will accept and improve criticism and suggestions from Sis Regi. Hope to see you again 😊.
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Richie r. o.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 173 week(s) ago
The headrest of the mattress furniture has wood chips/creep coming out so the mattress feels like sand
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1 people find it helpful
rizki s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 174 week(s) ago
It's good that the hotel is safe, peaceful, cold with air conditioning.
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1 people find it helpful
welman s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 227 week(s) ago
Clean and affordable. Suitable.
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2 people find it helpful
Accommodation's Reply
10 Feb 2022
Thank you Mr. Welman for your visit to Nirwana Hotel. Thank you also for the review, hopefully we can meet again at Nirwana Hotel
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Cece T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 227 week(s) ago
Friendly staff, always good service. The rooms are clean, the hot water is also on.
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1 people find it helpful
Accommodation's Reply
28 Jan 2022
Thank you Since for your visit to Nirwana Hotel Thanks for the review too Hope to see you again 😊
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sapta e. p. s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 296 week(s) ago
Mantap, low budget tapi bersih nyaman.
2 people find it helpful
Accommodation's Reply
21 Oct 2020
Thank you, Mr. Sapta for choosing Nirwana Hotel as a temporary place to stay at Tg. Balai Karimun, thank you also for the good review, we will continue to strive to improve comfort for guests we are waiting for the next visit Have a nice trip Mr. Sapta 😊
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RIRI F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 301 week(s) ago
Nice hotel, close to the market.
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1 people find it helpful
Accommodation's Reply
27 Aug 2020
Thank you, Mr. Riri F. for re-choosing Nirwana Hotel as a temporary place to stay while at Tg Balai Karimun, thank you for the review, we will continue to improve service and comfort for guests. Have a nice day Mr. Riri F. 😊
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RIRI F.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
8.5
/10
Reviewed 326 week(s) ago
room clean and comfortable. soft mattress. clean bathroom. only the AC is not good enough
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1 people find it helpful
Accommodation's Reply
12 Mar 2020
Thank you Mr. Ririn for choosing Nirwana Hotel as a temporary resting place in Tg. Balai Karimun, and thank you also for the advice, hopefully in the future we will be even better in providing facilities and services
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Arnisa B. A.
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Backpacking
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6.0
/10
Reviewed 326 week(s) ago
One disadvantage of staying at Nirvana hotel.
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Mohd H. b. J.
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Business
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5.6
/10
Reviewed 329 week(s) ago
The hotel is located too nearly in front of the Chinese Tokong. The strong poke smell is very unpleasant.
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Accommodation's Reply
24 Feb 2020
Thank you Mr. Mohd Hafiz for choosing Nirwana Hotel as a temporary respite at Tg Balai Karimun. We apologize for your inconvenience while staying at our hotel. For your information, the smell of firecrackers that you complain is beyond the control of our hotel management. And it is an annual Chinese traditional ritual to celebrate the lunar new year and we must respect it, hopefully in the future we can find the best solution for our guests so they are not disturbed again. Thank you Mohd Hafiz's father for his feedback.
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Ginanjar N.
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Business
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4.8
/10
Reviewed 337 week(s) ago
Itchy sheets make the body itch like rich never replaced.
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Accommodation's Reply
28 Dec 2019
thank you Mr. Ginanjar Nugraha for choosing Nirwana Hotel as a temporary resting place at Tg Balai Karimun We apologize for your inconvenience while staying at our hotel, Regarding your complaints, like our sheets have never been changed, it might not be right, because our management always ensures that every time we do cleaning service, all former guests' use must be replaced. if you experience a complaint during your stay, we suggest that you may directly make a complaint to our staff so that the complaint will be treated or replaced by another room Thank you
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DESI
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9.7
/10
Reviewed 352 week(s) ago
Neat, clean & very comfortable. I highly recommend it for everyone
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Muhammad A. S.
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Business
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8.5
/10
Reviewed 352 week(s) ago
Rooms are clean and comfortable, price is friendly.
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