Hyatt Regency Yogyakarta

8.9
/10
Very Good
4,600 reviews

What Guests Say About Their Stay

Staff Friendliness (139)
Hotel Area (121)
Family Friendly (118)
Taste (116)

Verified Traveler

10.0
/ 10
The place is really nice, a must for photos. Complete facilities. You can ride a bike, fish, swim in a very large pool for soaking, golf, play sand, play table tennis, feed the fish, various traditional toys, there is a jogging track. Those who bring electric cars can also charge. Upon arrival, they will receive a jasmine necklace. The welcome drink is delicious. The staff is friendly. Breakfast is complete.
See original

A***f

9.7
/ 10
The hotel staff is amazing, communicative, friendly and the facilities are all okay.
See original

S***h

10.0
/ 10
Best hotel in Yogya, staff here were so helpful & friendly. Definitely would come back soon!

Bintang J.

10.0
/ 10
I love staying in Grand Hyatt! The pool, the hotel activities, make you live to the fullest!

Rizki

10.0
/ 10
Perfect. A comfortable place with a wide range of very complete facilities. You can enjoy all the available facilities and excellent and professional service from all the hotel staff.
See original
In the Area
See Map
Jalan Palagan Tentara Pelajar, Ngaglik, Yogyakarta, Indonesia, 55581

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Hyatt Regency Yogyakarta is located in area / city Ngaglik. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hyatt Regency Yogyakarta

Jalan Palagan Tentara Pelajar, Ngaglik, Yogyakarta, Indonesia, 55581
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Lobby Hyatt Regency Yogyakarta
Lobby 2 Hyatt Regency Yogyakarta

Discover More About Hyatt Regency Yogyakarta

Discover the Enchanting Hyatt Regency Yogyakarta

Embark on a journey of unparalleled comfort and exquisite experiences at the Hyatt Regency Yogyakarta, a premier destination that promises an unforgettable stay in the heart of Indonesia's cultural capital. This magnificent hotel offers a harmonious blend of sophisticated luxury and authentic local charm, making it the ideal choice for discerning travelers seeking both relaxation and adventure. From its stunning natural surroundings to its world-class amenities and impeccable service, the Hyatt Regency Yogyakarta is poised to exceed your every expectation. Room rates at Hyatt Regency Yogyakarta start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hyatt Regency Yogyakarta Location

Nestled in the vibrant province of Yogyakarta, the Hyatt Regency Yogyakarta is strategically situated at Jalan Palagan Tentara Pelajar, Ngaglik, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia, 55581. This prime location places you just a short distance from the bustling city center, offering convenient access to the region's most iconic cultural landmarks and modern conveniences. The hotel's serene ambiance provides a tranquil escape, yet it remains remarkably close to the pulse of Yogyakarta. Whether you're drawn to the ancient temples, the lively arts scene, or the captivating natural landscapes, the Hyatt Regency Yogyakarta serves as your perfect gateway to exploring the wonders of this enchanting province.

Hyatt Regency Yogyakarta Facilities & Services

Facilities for guests at Hyatt Regency Yogyakarta are designed to cater to every need, ensuring a seamless and enjoyable stay. * Indulge in a refreshing dip at the expansive outdoor swimming pool, a perfect oasis for relaxation and rejuvenation. * Maintain your fitness routine at the state-of-the-art fitness center, equipped with modern exercise machines. * Rejuvenate your senses at the tranquil spa and wellness center, offering a range of therapeutic treatments and massages. * Children will delight in the dedicated kids' club, providing a safe and engaging environment for fun and entertainment. * Enjoy the convenience of complimentary shuttle service to nearby shopping districts and cultural attractions. * Benefit from free parking space, ideal for guests arriving by car. * Stay connected with high-speed Wi-Fi access throughout the property. * Experience exceptional service with 24-hour front desk assistance and concierge support. * The hotel offers meeting and event facilities for business travelers. * Enjoy the convenience of laundry and dry-cleaning services.

Hyatt Regency Yogyakarta Room Types

The room types of Hyatt Regency Yogyakarta offer a diverse selection to suit every traveler's preference, ensuring comfort and style. * **Deluxe Room:** These elegantly appointed rooms provide a serene sanctuary with either a city view or a garden view. Available as smoking or non-smoking, with select rooms featuring a bathtub for added luxury. * **Regency Club Room:** Offering enhanced amenities and exclusive access to the Regency Club Lounge, these rooms provide a premium experience with stunning views. * **Suite:** For those seeking more space and refined living, the suites offer separate living areas and premium furnishings, with options for city or garden views. Some suites include a bathtub. * **Family Room:** Designed with families in mind, these spacious rooms offer comfortable accommodations for multiple guests, ensuring everyone has a pleasant stay. Please note that while the Hyatt Regency Yogyakarta is a wonderful destination, it does not currently offer pet-friendly rooms.

Hyatt Regency Yogyakarta Dining & Restaurants

Savor a culinary journey at the Hyatt Regency Yogyakarta, where diverse dining options tantalize your taste buds. * **Kemangi Restaurant:** Experience authentic Indonesian cuisine with a focus on fresh, local ingredients. Enjoy a delightful breakfast buffet, lunch, and dinner. Estimated price per person: PHP 800 - PHP 1,500. Operating hours: 6:00 AM - 10:00 PM. * **The Porch:** A casual and inviting space offering a selection of international dishes and light snacks. Perfect for a relaxed meal or a refreshing drink. Estimated price per person: PHP 500 - PHP 1,000. Operating hours: 11:00 AM - 9:00 PM. * **Java Lounge:** Indulge in expertly crafted coffee, tea, and pastries, or unwind with a cocktail in this sophisticated lounge. Estimated price per person: PHP 300 - PHP 700. Operating hours: 10:00 AM - 11:00 PM.

Hyatt Regency Yogyakarta Nearby Attractions and Activities

Immerse yourself in the rich culture and natural beauty surrounding the Hyatt Regency Yogyakarta with these captivating nearby attractions. * **Borobudur Temple:** A UNESCO World Heritage site and one of the world's largest Buddhist temples, offering breathtaking architecture and spiritual significance. * **Prambanan Temple:** An impressive complex of Hindu temples, renowned for its intricate carvings and towering spires, showcasing ancient Javanese artistry. * **Sultan's Palace (Kraton Ngayogyakarta Hadiningrat):** Explore the historical residence of the Sultan of Yogyakarta, offering a glimpse into the royal Javanese way of life. * **Taman Sari (Water Castle):** Discover this former royal garden and bathing complex, a unique architectural marvel with underground passages and serene pools. * **Malioboro Street:** Experience the vibrant heart of Yogyakarta, a bustling street lined with shops, street food vendors, and traditional batik stores. If you are looking for other activities around Hyatt Regency Yogyakarta, check out the best deals on Traveloka: Recommended activities in Yogyakarta!

How to Get to Hyatt Regency Yogyakarta from the Airport

Navigating your way to the Hyatt Regency Yogyakarta is a breeze, with several convenient transportation options available. The airport transfer service of Hyatt Regency Yogyakarta ensures a smooth transition from your flight to your accommodation. Here's how to get to Hyatt Regency Yogyakarta from the airport: * **Hotel Private Airport Transfer:** For the utmost convenience and comfort, arrange for the hotel's private airport transfer service. This service offers a seamless journey directly to the hotel. Estimated price: PHP 1,000 - PHP 1,500. * **Metered Taxis:** Available at the airport's official taxi stands, metered taxis provide a reliable and direct route to the Hyatt Regency Yogyakarta. Estimated price: PHP 500 - PHP 800. * **Ride-hailing Services:** Utilize popular ride-hailing services for a convenient and often cost-effective option to reach the hotel. Estimated price: PHP 400 - PHP 700. * **Airport Premium Buses:** If available, airport buses offer a more economical way to travel towards the city center, from where you can take a short taxi or ride-hailing service to the hotel. Estimated price: PHP 100 - PHP 200 for the bus. For pre-booked and reliable transportation, consider exploring airport transfer services.

Summary of Why You Should Choose to Stay at Hyatt Regency Yogyakarta

The Hyatt Regency Yogyakarta stands out as an exceptional choice for your next getaway, offering a perfect blend of luxury, comfort, and cultural immersion. * **Prime Location:** Enjoy easy access to Yogyakarta's most significant cultural and natural attractions. * **World-Class Amenities:** From a stunning pool and a well-equipped fitness center to a rejuvenating spa, every facility is designed for your well-being. * **Exceptional Dining:** Savor a variety of culinary delights at the hotel's diverse restaurants and lounges. * **Comfortable Accommodations:** Choose from a range of beautifully appointed rooms and suites, each offering a peaceful retreat. * **Impeccable Service:** Experience the warm hospitality and attentive service that the Hyatt brand is renowned for. Discover the best Room availability at Hyatt Regency Yogyakarta and make your Booking Hyatt Regency Yogyakarta with ease. For incredible deals and a seamless booking experience, choose Traveloka. Book budget hotels in Yogyakarta Province and Easily book domestic and international flights at low prices with Traveloka today!

All facilities in Hyatt Regency Yogyakarta

Bar, Cafe and Lounge Hyatt Regency Yogyakarta
Bar, Cafe and Lounge
Swimming Pool Hyatt Regency Yogyakarta
Swimming Pool
Entertainment Facility Hyatt Regency Yogyakarta
Entertainment Facility
Fitness Center Hyatt Regency Yogyakarta
Fitness Center
Functional Hall Hyatt Regency Yogyakarta
Functional Hall

Things to Do

  • Outdoor pool
  • Barbecue
  • Outdoor facilities
  • Spa
  • Health club
  • Picnic area
  • Garden
  • Fitness center
  • Sauna
  • Waterslide

Sports and Recreations

  • Golf club
  • Golf
  • Golf cart
  • Golf practice
  • Billiard
  • Tennis court
  • Golf course

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Computer station
  • Business center

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Transportation

  • Airport transfer
  • Bicycle rental
  • Valet parking

General

  • Banquet
  • Parking
  • Terrace

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Accessibilty

  • Accessible path of travel

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Hyatt Regency Yogyakarta

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hyatt Regency Yogyakarta
269
Number of floors in Hyatt Regency Yogyakarta
7
Another facilities in Hyatt Regency Yogyakarta
Outdoor pool, Barbecue, Outdoor facilities, Spa, Health club

Frequently asked question in Hyatt Regency Yogyakarta

What are available facilities at Hyatt Regency Yogyakarta?
There are top facilites at Hyatt Regency Yogyakarta such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hyatt Regency Yogyakarta?
The standard check-in time at Hyatt Regency Yogyakarta is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hyatt Regency Yogyakarta provide breakfast?
Yes, Hyatt Regency Yogyakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hyatt Regency Yogyakarta?
Hyatt Regency Yogyakarta is a 4.5-star hotel.
How many floors does Hyatt Regency Yogyakarta have?
Hyatt Regency Yogyakarta has 7 floors.
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More Reviews from Other Guests in Hyatt Regency Yogyakarta

Overall Ratings & Reviews Hyatt Regency Yogyakarta

Traveloka (4,223)
Other sources (377)
8.9
Very Good
From 4,223 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.9

Location

9.0

Service and Facilites

9.2

People often mention about Hyatt Regency Yogyakarta
All
Staff Friendliness (93)
Hotel Area (87)
Family Friendly (83)
Ambiance (82)
Taste (82)
Bedroom (77)
Variety (77)
Surroundings (73)
Activity Option (73)
Bathroom (70)
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Most Recent
Format
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Traveler Reviews Hyatt Regency Yogyakarta

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The place is really nice, a must for photos. Complete facilities. You can ride a bike, fish, swim in a very large pool for soaking, golf, play sand, play table tennis, feed the fish, various traditional toys, there is a jogging track. Those who bring electric cars can also charge. Upon arrival, they will receive a jasmine necklace. The welcome drink is delicious. The staff is friendly. Breakfast is complete.
Read More
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See original
+5
1 people find it helpful
A***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff is amazing, communicative, friendly and the facilities are all okay.
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Find this review helpful?
S***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best hotel in Yogya, staff here were so helpful & friendly. Definitely would come back soon!
1 people find it helpful
Profile Picture
dedi s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Nice. Quiet. Comfortable. Everyone is friendly.
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Khasan B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very comfortable hotel to stay. I’ve been here twice for a business trip purpose. I will certainly stay in this hotel again for sure next time.
Find this review helpful?
Agus L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The place is spacious and clean, with a classic natural feel.
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1 people find it helpful
I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly... The environment is comfortable. The atmosphere is very Yogyakarta... Suitable for a family vacation.
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
All good and excellent. Really recommended and definitely will come back again ❤️
1 people find it helpful
A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The place is beautiful, cool in short.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
So cool, there is no hotel as good as this in Yogya
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Find this review helpful?
E***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
All hotel staff are very friendly, service is very satisfying.
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1 people find it helpful
R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 13 week(s) ago
We booked 2 types of rooms. The old room is dated, with no movable shower head, and it is in a bathtub. The toilet has an unpleasant smell, and the lights have no central switch. The renovated room is good but a bit tight in space with the round working/dining table, and the new room doesn’t come with breakfast. But the staff is friendly and helpful, which makes our stay better.
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D***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nice stay, definitely will come back soon. Thanks for memorable vacations during Ied time
1 people find it helpful
H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
An amazing experience. The staff, especially in the restaurant, were excellent, and there were plenty of activities for kids. Thank you.
Translated by Google Icon
See original
1 people find it helpful
B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
It was a pleasure staying here with the kids.
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Yana 1.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff is friendly and the hotel is nice
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 13 week(s) ago
1. The receptionist shouldn't be answering too many questions from guests during long check-in queues, which can take more than 1.5 hours to answer just one guest's question. They could have invited the guest to read the brochure for more details or asked another staff member at a different counter, not the check-in counter. The receptionist should assess the situation. If there's no long check-in line, it's fine. There should be an SLA for check-in services. 2. The hotel offered a free photo session on the hotel grounds, complete with prints and frames. Since you're taking two rooms, you get two photos. This is great... But the time given is after the check-out deadline. Check-out is 12:00 PM, and the photo session is at 1:00 PM. So you're asked to wait an hour. The kids are already frustrated. They should have considered when guests are checking out. If staff are limited, they should have more during peak season. Why should guests have to wait so long after check-out just for a photo session? Guests have busy schedules during the holidays. I already had a vacation itinerary. I was originally going to give them the afternoon. They asked me to come back and just take photos....oh no, that's not right! The kids were already annoyed, so I didn't take part in the photo session.
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1 people find it helpful
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The hotel service and facilities are very satisfying.
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2 people find it helpful
Profile Picture
Bintang J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
I love staying in Grand Hyatt! The pool, the hotel activities, make you live to the fullest!
Find this review helpful?
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The service was exceptional. Breakfast was delivered and shown to an empty table. The staff were all pleasantly friendly. The room amenities have also been upgraded compared to my first stay six years ago. The outdoor area is incredibly spacious. Best in class.
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Exterior 4 Hyatt Regency Yogyakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hyatt Regency Yogyakarta

Traveloka (4,223)
Other sources (377)
8.9
Very Good
From 4,223 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.9

Location

9.0

Service and Facilites

9.2

People often mention about Hyatt Regency Yogyakarta
All
Staff Friendliness (93)
Hotel Area (87)
Family Friendly (83)
Ambiance (82)
Taste (82)
Bedroom (77)
Variety (77)
Surroundings (73)
Activity Option (73)
Bathroom (70)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hyatt Regency Yogyakarta

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The place is really nice, a must for photos. Complete facilities. You can ride a bike, fish, swim in a very large pool for soaking, golf, play sand, play table tennis, feed the fish, various traditional toys, there is a jogging track. Those who bring electric cars can also charge. Upon arrival, they will receive a jasmine necklace. The welcome drink is delicious. The staff is friendly. Breakfast is complete.
Read More
Translated by Google Icon
See original
+5
1 people find it helpful
A***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff is amazing, communicative, friendly and the facilities are all okay.
Translated by Google Icon
See original
Find this review helpful?
S***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best hotel in Yogya, staff here were so helpful & friendly. Definitely would come back soon!
1 people find it helpful
Profile Picture
dedi s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Nice. Quiet. Comfortable. Everyone is friendly.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Khasan B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very comfortable hotel to stay. I’ve been here twice for a business trip purpose. I will certainly stay in this hotel again for sure next time.
Find this review helpful?
Agus L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The place is spacious and clean, with a classic natural feel.
Translated by Google Icon
See original
1 people find it helpful
I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly... The environment is comfortable. The atmosphere is very Yogyakarta... Suitable for a family vacation.
Translated by Google Icon
See original
Find this review helpful?
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
All good and excellent. Really recommended and definitely will come back again ❤️
1 people find it helpful
A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The place is beautiful, cool in short.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
So cool, there is no hotel as good as this in Yogya
Translated by Google Icon
See original
Find this review helpful?
E***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
All hotel staff are very friendly, service is very satisfying.
Translated by Google Icon
See original
1 people find it helpful
R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 13 week(s) ago
We booked 2 types of rooms. The old room is dated, with no movable shower head, and it is in a bathtub. The toilet has an unpleasant smell, and the lights have no central switch. The renovated room is good but a bit tight in space with the round working/dining table, and the new room doesn’t come with breakfast. But the staff is friendly and helpful, which makes our stay better.
Read More
Find this review helpful?
D***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nice stay, definitely will come back soon. Thanks for memorable vacations during Ied time
1 people find it helpful
H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
An amazing experience. The staff, especially in the restaurant, were excellent, and there were plenty of activities for kids. Thank you.
Translated by Google Icon
See original
1 people find it helpful
B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
It was a pleasure staying here with the kids.
Translated by Google Icon
See original
Find this review helpful?
Yana 1.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff is friendly and the hotel is nice
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 13 week(s) ago
1. The receptionist shouldn't be answering too many questions from guests during long check-in queues, which can take more than 1.5 hours to answer just one guest's question. They could have invited the guest to read the brochure for more details or asked another staff member at a different counter, not the check-in counter. The receptionist should assess the situation. If there's no long check-in line, it's fine. There should be an SLA for check-in services. 2. The hotel offered a free photo session on the hotel grounds, complete with prints and frames. Since you're taking two rooms, you get two photos. This is great... But the time given is after the check-out deadline. Check-out is 12:00 PM, and the photo session is at 1:00 PM. So you're asked to wait an hour. The kids are already frustrated. They should have considered when guests are checking out. If staff are limited, they should have more during peak season. Why should guests have to wait so long after check-out just for a photo session? Guests have busy schedules during the holidays. I already had a vacation itinerary. I was originally going to give them the afternoon. They asked me to come back and just take photos....oh no, that's not right! The kids were already annoyed, so I didn't take part in the photo session.
Read More
Translated by Google Icon
See original
1 people find it helpful
D***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 17 week(s) ago
The hotel service and facilities are very satisfying.
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Bintang J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
I love staying in Grand Hyatt! The pool, the hotel activities, make you live to the fullest!
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T***n
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The service was exceptional. Breakfast was delivered and shown to an empty table. The staff were all pleasantly friendly. The room amenities have also been upgraded compared to my first stay six years ago. The outdoor area is incredibly spacious. Best in class.
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