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- Hotel in ibis Gading Serpong
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ibis Gading Serpong
Hotels
8.4
/10
Very Good
4,297 reviews
What Guests Say About Their Stay
Staff Friendliness (70)
Bedroom (63)
Accessibility (57)
Room Space (51)
Lily W.
10.0
/ 10
Surprise 🤩 senang sekali rasanya saat menemukan ada guling di dalam kamar untuk melengkapi bantalnya 😍 (karena jarang ada hotel yang menyiapkan bantal guling sekaligus). Duh berasa homy banget. Kamar bersih dan oke. Pas dapat city view yang cantik di kala pagi dan malam hari. Sarapan-nya enak dan banyak pilihan menu. Staff hotel ramah dan gercep. Recommended banget lah pokoknya. Buat Ibis Gading Serpong, terima kasih sudah memberikan yang terbaik buat pelanggan. Sukses terus dan kiranya Tuhan memberkati kalian semua ❤🙏.
Ruth A.
8.5
/ 10
Kamar bersih dan nyaman, dapat city view sesuai permintaan jadi orang tua saya bisa lihat kembang api dari kamar. Makanannya pun juga enak-enak. Next liburan bakal balik lagi. Terima kasih Ibis Gading Serpong.
daudy r.
9.7
/ 10
Good hotel, nice area. Near by Summarecon Mall Serpong and restaurants.
Galih S.
10.0
/ 10
The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.
See original
I***a
10.0
/ 10
I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.
See original
In the Area
See Map
Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810
Main Facilities
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24-Hour Front Desk
Parking
WiFi
Read More
Available Room Types in ibis Gading Serpong
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What's around ibis Gading Serpong
Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810
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Discover More About ibis Gading Serpong
Location
Staying at ibis Gading Serpong is a good choice when you are visiting Gading Serpong.
About ibis Gading Serpong
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at ibis Gading Serpong.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
ibis Gading Serpong is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, ibis Gading Serpong is the right place to stay.
All facilities in ibis Gading Serpong
Others
Public Facilities
- Parking
- WiFi in public area
Transportation
- Bus/truck parking
Hotel Services
- 24-hour Receptionist
In-room Facilities
- TV
Accommodation Policy & General Information in ibis Gading Serpong
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Number of floors in ibis Gading Serpong | 16 |
Another facilities in ibis Gading Serpong | WiFi in public area, Bus/truck parking, 24-hour Receptionist, TV |
Frequently asked question in ibis Gading Serpong
What are available facilities at ibis Gading Serpong?
There are top facilites at ibis Gading Serpong such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Gading Serpong?
The standard check-in time at ibis Gading Serpong is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Gading Serpong?
ibis Gading Serpong is a 3.0-star hotel.
How many floors does ibis Gading Serpong have?
ibis Gading Serpong has 16 floors.
Does ibis Gading Serpong provide parking?
Yes, ibis Gading Serpong provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in ibis Gading Serpong
Overall Ratings & Reviews ibis Gading Serpong
Traveloka (4,208)
Other sources (89)
8.5
Very Good
From 4,208 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about ibis Gading Serpong
All
Staff Friendliness (41)
Bedroom (38)
Bathroom (34)
Ambiance (32)
Accessibility (30)
Room Space (30)
Hotel Area (30)
Surroundings (24)
Distance to City Center (23)
Wifi (21)
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Most Recent
Format
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Traveler Reviews ibis Gading Serpong
Number of reviews per page
20
40
Customer reviews
GS
Galih S.
10.0
/10
Reviewed 2 day(s) ago
The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.
See original
Find this review helpful?
I***a
10.0
/10
Reviewed 4 day(s) ago
I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.
Read More
See original
Find this review helpful?
L***o
Business
8.1
/10
Reviewed 6 day(s) ago
Parking is not spacious enough for that number of rooms.
See original
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Accommodation's Reply
15 Nov 2025
Dear Mr. L*o, Thank you for your feedback on our parking space. We appreciate your feedback and will take it into consideration for future improvements. Best regards, Albert Benanda Widjaya - General Manager
See original
AI
Ameilia I.
Business
9.4
/10
Reviewed 2 week(s) ago
The room is clean, comfortable, the service is also good
See original
Find this review helpful?
Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
Verified Traveler
Business
8.7
/10
Reviewed 2 week(s) ago
the staffs were very polite and helpfull. i have stayed in this ibis a few times, with different problems each room has. water leak, broken shower, sometimes the hot water doesnt run, the aircon is not as cold as i expect but its ok
Find this review helpful?
Accommodation's Reply
05 Nov 2025
Dear Verified Traveler,
Thank you for your feedback regarding your recent stays. We are pleased to hear that our staff provided you with polite and helpful service. We appreciate your comments about the room issues, and we will take your insights into consideration as we continually strive to enhance our facilities.
Sincerely
Albert Bennanda Widjaya - General Manager
BK
Bong K.
8.5
/10
Reviewed 2 week(s) ago
The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.
See original
1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for your wonderful review of our hotel. We are delighted that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Albert Benanda Widjaya - General Manager
See original
R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
The food is delicious and very strategic
See original
1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
See original
R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
Perfect, very nice hotel and comfortable
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
See original
R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
A fairly clean and strategic hotel
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
See original
R
Rizkoni
9.7
/10
Reviewed 4 week(s) ago
The place is clean and comfortable, strategically located near the mall
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr. Rizconi, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
See original
FW
Ferdi W.
Leisure
9.4
/10
Reviewed 4 week(s) ago
Overall it was good. It's just that the key to the room I was staying in needed to be repaired. When I arrived in front of the room, the door couldn't be opened using the key given by the receptionist. I automatically had to go back down to the 1st floor to ask for the key. After checking, they said the key could be used. However, I asked for an officer to come up to open the door. And it turned out the result was the same, it couldn't be opened by the officer. The door could only be opened after using the master key.
Read More
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr. Ferdie W., Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are sorry that your experience did not meet your expectations. We sincerely apologize for this. At ibis, we are committed to delivering the best service to all our guests and your feedback is extremely important to us. We would like to confirm that we have taken steps to address this issue and prevent any future issues. We appreciate you sharing your concerns with us and hope that we will give us the opportunity to serve you even better in the near future. Sincerely, Albert Benanda Widjaya - General Manager
See original
i***a
6.5
/10
Reviewed 5 week(s) ago
The sink is broken. The water takes a long time to heat up.
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are very sorry that your experience did not meet your expectations and we sincerely apologize for this. At ibis, we are committed to delivering the best service to all of our customers and your feedback is very important to us. We would like to confirm that we have taken corrective action to prevent any potential issues from occurring in the future. We appreciate your sharing your concern with us and we hope that you will give us the opportunity to serve you even better in the near future. Best regards, Albert Benanda Widjaya - General Manager
See original
Z***a
8.5
/10
Reviewed 7 week(s) ago
If you stay here, don't forget to ask for a toothbrush and drinking water upon check-in. Yesterday, my room card also had to be replaced because the battery died. At breakfast, I waited for the food (meatballs) to be served, but it took too long, so I ended up just taking what was available.
See original
1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Albert Benannda Widjaya - General Manager
See original
FU
Fario U.
10.0
/10
Reviewed 7 week(s) ago
Good, all good area and the room
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Mr. Fario U,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
R***i
10.0
/10
Reviewed 7 week(s) ago
The place is clean and very comfortable, close to malls and entertainment centers in Gading Serpong.
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
J***s
9.4
/10
Reviewed 8 week(s) ago
Good place to stay, smart TV available. Worth the price. Definitely will come again.
1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
M***d
8.8
/10
Reviewed 8 week(s) ago
Quite affordable and close to other locations
See original
Find this review helpful?
Accommodation's Reply
27 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 9 week(s) ago
Glad I don't use plastic for drinking anymore
See original
Find this review helpful?
Accommodation's Reply
27 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
M***a
Staycation
9.1
/10
Reviewed 9 week(s) ago
Thank you for your hospitality and also for the fast check-in.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
de
dhayan e. k.
Staycation
8.8
/10
Reviewed 9 week(s) ago
Everything was good, except when I wanted to get the car out, there were two cars blocking the exit and Vale wasn't ready (who knows where) so I had to wait 10-15 minutes for them to move it so the car could pass.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Mr. Dhayan e, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Albert Bennanda Widjaya - General Manager
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews ibis Gading Serpong
Traveloka (4,208)
Other sources (89)
8.5
Very Good
From 4,208 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about ibis Gading Serpong
All
Staff Friendliness (41)
Bedroom (38)
Bathroom (34)
Ambiance (32)
Accessibility (30)
Room Space (30)
Hotel Area (30)
Surroundings (24)
Distance to City Center (23)
Wifi (21)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews ibis Gading Serpong
Number of reviews per page
20
40
Customer reviews
GS
Galih S.
10.0
/10
Reviewed 2 day(s) ago
The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.
See original
Find this review helpful?
I***a
10.0
/10
Reviewed 4 day(s) ago
I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.
Read More
See original
Find this review helpful?
L***o
Business
8.1
/10
Reviewed 6 day(s) ago
Parking is not spacious enough for that number of rooms.
See original
Find this review helpful?
Accommodation's Reply
15 Nov 2025
Dear Mr. L*o, Thank you for your feedback on our parking space. We appreciate your feedback and will take it into consideration for future improvements. Best regards, Albert Benanda Widjaya - General Manager
See original
AI
Ameilia I.
Business
9.4
/10
Reviewed 2 week(s) ago
The room is clean, comfortable, the service is also good
See original
Find this review helpful?
Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
Verified Traveler
Business
8.7
/10
Reviewed 2 week(s) ago
the staffs were very polite and helpfull. i have stayed in this ibis a few times, with different problems each room has. water leak, broken shower, sometimes the hot water doesnt run, the aircon is not as cold as i expect but its ok
Find this review helpful?
Accommodation's Reply
05 Nov 2025
Dear Verified Traveler,
Thank you for your feedback regarding your recent stays. We are pleased to hear that our staff provided you with polite and helpful service. We appreciate your comments about the room issues, and we will take your insights into consideration as we continually strive to enhance our facilities.
Sincerely
Albert Bennanda Widjaya - General Manager
BK
Bong K.
8.5
/10
Reviewed 2 week(s) ago
The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.
See original
1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for your wonderful review of our hotel. We are delighted that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Albert Benanda Widjaya - General Manager
See original
R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
The food is delicious and very strategic
See original
1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
See original
R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
Perfect, very nice hotel and comfortable
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
See original
R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
A fairly clean and strategic hotel
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
See original
R
Rizkoni
9.7
/10
Reviewed 4 week(s) ago
The place is clean and comfortable, strategically located near the mall
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr. Rizconi, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
See original
FW
Ferdi W.
Leisure
9.4
/10
Reviewed 4 week(s) ago
Overall it was good. It's just that the key to the room I was staying in needed to be repaired. When I arrived in front of the room, the door couldn't be opened using the key given by the receptionist. I automatically had to go back down to the 1st floor to ask for the key. After checking, they said the key could be used. However, I asked for an officer to come up to open the door. And it turned out the result was the same, it couldn't be opened by the officer. The door could only be opened after using the master key.
Read More
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr. Ferdie W., Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are sorry that your experience did not meet your expectations. We sincerely apologize for this. At ibis, we are committed to delivering the best service to all our guests and your feedback is extremely important to us. We would like to confirm that we have taken steps to address this issue and prevent any future issues. We appreciate you sharing your concerns with us and hope that we will give us the opportunity to serve you even better in the near future. Sincerely, Albert Benanda Widjaya - General Manager
See original
i***a
6.5
/10
Reviewed 5 week(s) ago
The sink is broken. The water takes a long time to heat up.
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are very sorry that your experience did not meet your expectations and we sincerely apologize for this. At ibis, we are committed to delivering the best service to all of our customers and your feedback is very important to us. We would like to confirm that we have taken corrective action to prevent any potential issues from occurring in the future. We appreciate your sharing your concern with us and we hope that you will give us the opportunity to serve you even better in the near future. Best regards, Albert Benanda Widjaya - General Manager
See original
Z***a
8.5
/10
Reviewed 7 week(s) ago
If you stay here, don't forget to ask for a toothbrush and drinking water upon check-in. Yesterday, my room card also had to be replaced because the battery died. At breakfast, I waited for the food (meatballs) to be served, but it took too long, so I ended up just taking what was available.
See original
1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Albert Benannda Widjaya - General Manager
See original
FU
Fario U.
10.0
/10
Reviewed 7 week(s) ago
Good, all good area and the room
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Mr. Fario U,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
R***i
10.0
/10
Reviewed 7 week(s) ago
The place is clean and very comfortable, close to malls and entertainment centers in Gading Serpong.
See original
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
J***s
9.4
/10
Reviewed 8 week(s) ago
Good place to stay, smart TV available. Worth the price. Definitely will come again.
1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
M***d
8.8
/10
Reviewed 8 week(s) ago
Quite affordable and close to other locations
See original
Find this review helpful?
Accommodation's Reply
27 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 9 week(s) ago
Glad I don't use plastic for drinking anymore
See original
Find this review helpful?
Accommodation's Reply
27 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
M***a
Staycation
9.1
/10
Reviewed 9 week(s) ago
Thank you for your hospitality and also for the fast check-in.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
de
dhayan e. k.
Staycation
8.8
/10
Reviewed 9 week(s) ago
Everything was good, except when I wanted to get the car out, there were two cars blocking the exit and Vale wasn't ready (who knows where) so I had to wait 10-15 minutes for them to move it so the car could pass.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Mr. Dhayan e, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Albert Bennanda Widjaya - General Manager
See original
Number of reviews per page
20
40