Dear Ms./Mrs. A*a, The hotel sincerely apologizes for the inconvenience you experienced during your stay. We are deeply saddened by the incident where the shower head came loose and struck your head and face. We understand this was a serious matter and could have posed a risk to your safety and comfort. We also apologize for the loud noise from the air conditioner and the occasional inability to use your room key. We have taken your complaint seriously and will immediately conduct a thorough investigation and repair with the relevant team. We will regularly inspect the condition of our facilities and safety features in the rooms to prevent such incidents from happening again in the future. Sincerely, Ananto C Kusumo - General Manager

Dear S***t, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ananto C Kusumo - General Manager

Dear Antonius b. d. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ananto C Kusumo - General Manager

Dear M***d, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ananto C Kusumo - General Manager

Dear Valued Guest, Thank you very much for your kind and positive feedback. We are delighted to hear that your cousin from China enjoyed the stay and was satisfied with our food, staff, and service. Your appreciation is highly valued and will certainly be shared with our team. We look forward to welcoming you and your family again in the future. Warm regards, Ananto C kusumo

Dear Mr./Ms. b*g, Thank you very much for your review and feedback. We are delighted to hear that you were satisfied with the hotel's cleanliness, convenient location, friendly staff, and reasonable price. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again in the future. Ananto C. Kusumo - General Manager

Dear Mr./Ms. b*g, Thank you very much for your review and feedback. We are delighted to hear that you were satisfied with the hotel's cleanliness, convenient location, friendly staff, and reasonable price. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again in the future. Ananto C. Kusumo - General Manager

Dear Mr. Budi, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto C. Cusumo - General Manager

Dear Mr./Ms. J*s, Thank you for your positive review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto c kusumo - General Manager

Dear Ms. Kiki A. M, Thank you for staying with us and sharing your experience. We are pleased to know that our accommodation met your travel needs. We wish you a safe journey and we hope to welcome you again next time. Sincerely, Ananto c kusumo - General Manager

Dear L*y, thank you so much for your kind words about your stay at our hotel. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again. Thank you very much. General Manager, Yasuto Kusunoki

Dear Mr. Khairil, Thank you for your review. We apologize for the inconvenience caused by the malfunction of the air conditioning in your room. We understand how important a comfortable room is to your stay. We have forwarded this feedback to our technical team for immediate action. Thank you for letting us know, and we hope to welcome you back again in the future for a better experience. Sincerely, Ananto c kusumo - General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday. However, from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, it's clear we didn't quite meet expectations. If you give us the opportunity to serve you again, I assure you we will do our utmost to provide the same outstanding experience that many of our guests have enjoyed. Sincerely, Ananto C. Cusumo - General Manager

Dear Mr. Dion, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto C. Cusumo - General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at ibis Gading Serpong. We appreciate your kind words about our room and are pleased to know that you found it comfortable. At the same time, we understand your note regarding the absence of pool and gym facilities. As part of the ibis brand concept, we focus on providing essential comfort, great value, and a convenient stay experience for our guests. We truly value your feedback and hope that the overall comfort of your stay left a positive impression. We look forward to welcoming you back again for another pleasant stay. Sincerely, Ananto C Kusumo - General Manager

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you found your overall stay to be in good condition. Your satisfaction is important to us, and we truly appreciate your kind words. We look forward to welcoming you back to ibis Gading Serpong for another pleasant experience. Warm regards, Management Team ibis Gading Serpong

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and that ibis Gading Serpong's location is conveniently close to and easily accessible to the ICE BSD area. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Ananto c kusumo - General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff were friendly and helpful, and that you appreciated the hotel's excellent location in the Cading-Sepon area, as well as the cleanliness of your room. We also appreciate your feedback regarding the air conditioning settings in your room. We apologize for any inconvenience this may have caused. We have forwarded this feedback to our engineering team for investigation and improvement to prevent this from happening again. Thank you for your review. We hope to welcome you back to ibis Cading-Sepon for an even more comfortable stay in the future. Sincerely, Ananto C. Cusumo - General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed review and feedback with us. We apologize for the inconvenience you experienced regarding the limited parking space and long waiting times for the valet parking service. We understand that this may affect your comfort, especially during peak hours. We have forwarded this feedback to the relevant team to evaluate our valet parking process for future improvements. We also regret your experience at the reception area, particularly regarding the queues and consistency of service, as well as the lack of information and facilities/restrooms during the check-in process. This is a significant issue for us, and we will follow up by clarifying and raising awareness among our team to ensure consistent service standards. Thank you for your constructive feedback. We greatly appreciate this, as it is part of our commitment to continuously improve the quality of our service, and we look forward to welcoming you back for a better experience at ibis Gading Serpong. Sincerely, Ananto c kusumo - General Manager