Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday. However, from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, it's clear we didn't quite meet expectations. If you give us the opportunity to serve you again, I assure you we will do our utmost to provide the same outstanding experience that many of our guests have enjoyed. Sincerely, Ananto C. Cusumo - General Manager

Dear Mr. Dion, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto C. Cusumo - General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at ibis Gading Serpong. We appreciate your kind words about our room and are pleased to know that you found it comfortable. At the same time, we understand your note regarding the absence of pool and gym facilities. As part of the ibis brand concept, we focus on providing essential comfort, great value, and a convenient stay experience for our guests. We truly value your feedback and hope that the overall comfort of your stay left a positive impression. We look forward to welcoming you back again for another pleasant stay. Sincerely, Ananto C Kusumo - General Manager

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you found your overall stay to be in good condition. Your satisfaction is important to us, and we truly appreciate your kind words. We look forward to welcoming you back to ibis Gading Serpong for another pleasant experience. Warm regards, Management Team ibis Gading Serpong

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and that ibis Gading Serpong's location is conveniently close to and easily accessible to the ICE BSD area. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Ananto c kusumo - General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff were friendly and helpful, and that you appreciated the hotel's excellent location in the Cading-Sepon area, as well as the cleanliness of your room. We also appreciate your feedback regarding the air conditioning settings in your room. We apologize for any inconvenience this may have caused. We have forwarded this feedback to our engineering team for investigation and improvement to prevent this from happening again. Thank you for your review. We hope to welcome you back to ibis Cading-Sepon for an even more comfortable stay in the future. Sincerely, Ananto C. Cusumo - General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed review and feedback with us. We apologize for the inconvenience you experienced regarding the limited parking space and long waiting times for the valet parking service. We understand that this may affect your comfort, especially during peak hours. We have forwarded this feedback to the relevant team to evaluate our valet parking process for future improvements. We also regret your experience at the reception area, particularly regarding the queues and consistency of service, as well as the lack of information and facilities/restrooms during the check-in process. This is a significant issue for us, and we will follow up by clarifying and raising awareness among our team to ensure consistent service standards. Thank you for your constructive feedback. We greatly appreciate this, as it is part of our commitment to continuously improve the quality of our service, and we look forward to welcoming you back for a better experience at ibis Gading Serpong. Sincerely, Ananto c kusumo - General Manager

Dear Mr. Khairil M. H, We are deeply honored that you choose our hotel as your first choice for every business trip to Jakarta. We are delighted to hear that ibis Gading Serpong consistently provides you with impressive and memorable experiences. Your trust and loyalty are a great driving force for our entire team to always provide the best service. We look forward to welcoming you back on your next business trip. Sincerely, Ananto C. Kusumo - General Manager

Dear Valued Guest, Thank you so much for your positive review! We are delighted that you enjoyed our friendly staff, clean rooms, and breakfast. Your feedback means a lot to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back again soon! 🌟 Sincerely, Ananto c kusumo - General Manager

Dear Ms. Sylvia V., Thank you for your review and feedback. We are pleased to hear that you were satisfied with the cleanliness of the hotel, the unique bathroom design, and the friendliness of all our staff and customer service team. However, we apologize for the inconvenience caused regarding our food storage policy for delivery services in the lobby. Your feedback is very important to us, as we will use it as a basis for evaluating guest comfort in the future. We hope to welcome you back to ibis Serpong for an even better experience. Sincerely, Ananto C. Cusumo - General Manager

Dear Yudhi, Thank you for your kind review. We are delighted to hear that you found our staff very friendly and helpful. Your appreciation means a lot to our team and motivates us to continue delivering the best service. We look forward to welcoming you back to ibis Serpong in the near future. Sincerely, Ananto C Kusumo - General Manager

Dear Mr./Ms. P*i, Thank you for your review. We are delighted to hear that you found our hotel comfortable and clean. We hope you had a pleasant stay and we look forward to welcoming you back to ibis Serpong again in the future. Sincerely, Ananto c kusumo - General Manager

Dear Mr./Ms. BI, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the cigarette smell in the bathroom, especially since this was a non-smoking room. This is certainly not in line with our comfort standards, and we will contact the relevant team immediately to ensure the room is clean and well-ventilated. Regarding the limited parking space, we understand the inconvenience you experienced, especially when returning to the hotel at night. We greatly appreciate your feedback, which will be used to evaluate and improve our services and facilities in the future. Thank you for sharing your experience, and we hope to provide you with a better stay on your next visit to ibis Serpong. Sincerely, Ananto C. Cusumo - General Manager

Dear Mr./Ms. A*s, Thank you for your review, and we apologize for the inconvenience you experienced. We are very sorry that after arriving from the airport at approximately 4:00 PM, you had to wait almost an hour because your room was not ready, and the reception staff did not explain it clearly. This is certainly not our standard of service, especially after you have traveled and are tired. We will forward your feedback to the reception and housekeeping departments for serious consideration, in order to improve the room preparation process and communication with guests in the future and make it more professional. We hope that on your next stay, we can provide you with a more comfortable and pleasant stay at ibis Serpong. Sincerely, Ananto c kusumo - General Manager

Dear Mr. Setiyavan, Thank you for your positive review. We are delighted to hear that you felt comfortable and fully relaxed during your stay, and that you enjoyed your time in your room. Your satisfaction and comfort are our top priority. We hope to welcome you back to ibis Serpan again. Sincerely, Ananto C. Cusumo - General Manager

Dear Mr./Ms. D*d, Thank you for your review, and we apologize for the inconvenience you experienced. We are deeply saddened that the room conditions did not meet your expectations, such as the leaking shower, broken soap dispenser, and unpleasant odor on the bed. These issues do not reflect the standards of cleanliness and comfort we should provide to all our guests. We will immediately follow up with our housekeeping and maintenance teams to make improvements and conduct thorough inspections to prevent such incidents from happening again. We hope to welcome you back and provide you with a better stay experience at ibis Serpong. Sincerely, Ananto c kusumo - General Manager

Dear Mr./Ms. F*I, Once again, we thank you for your trust in ibis Serpong Hotel. We greatly appreciate your positive feedback regarding the service we provided. We hope to continue providing you with a comfortable stay and look forward to welcoming you back in the future. Sincerely, Ananto C. Kusumo - General Manager

Dear Rizky M, Thank you for your positive review. We are pleased to hear that you enjoyed our fast check-in and check-out process, as well as our strategic location. We hope these made your stay more convenient and enjoyable. We look forward to welcoming you back to ibis Serpong soon. Sincerely, Ananto C Kusumo - General Manager

Dear Mr./Ms. I*I, Thank you for your positive review. We are delighted to know that ibis Serpong is a suitable choice and never disappoints on any business trip. Your satisfaction and trust are the greatest motivation for us to continue providing the best service. We hope to welcome you back again on your next business trip. Sincerely, Ananto C. Cusumo - General Manager