What do past guests say about ibis Gading Serpong?

ibis Gading Serpong is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

PHP | EN

Support

Search Hotels

ibis Gading Serpong

Name: ibis Gading Serpong
Address: Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jalan Boulevard Gading Serpong, Banten, 15810, Indonesia
Rating: 8.4

Hotels

8.4

/10

Very Good

5,178 reviews

What Guests Say About Their Stay

Staff Friendliness (102)

Bedroom (92)

Accessibility (89)

Room Space (80)

Galih S.

10.0

/ 10

The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.

See original

I***a

10.0

/ 10

I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.

See original

Bong K.

8.5

/ 10

The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.

See original

Lily W.

10.0

/ 10

Surprise 🤩 senang sekali rasanya saat menemukan ada guling di dalam kamar untuk melengkapi bantalnya 😍 (karena jarang ada hotel yang menyiapkan bantal guling sekaligus). Duh berasa homy banget. Kamar bersih dan oke. Pas dapat city view yang cantik di kala pagi dan malam hari. Sarapan-nya enak dan banyak pilihan menu. Staff hotel ramah dan gercep. Recommended banget lah pokoknya. Buat Ibis Gading Serpong, terima kasih sudah memberikan yang terbaik buat pelanggan. Sukses terus dan kiranya Tuhan memberkati kalian semua ❤🙏.

Ruth A.

8.5

/ 10

Kamar bersih dan nyaman, dapat city view sesuai permintaan jadi orang tua saya bisa lihat kembang api dari kamar. Makanannya pun juga enak-enak. Next liburan bakal balik lagi. Terima kasih Ibis Gading Serpong.

In the Area

See Map

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

24-Hour Front Desk

Parking

WiFi

Staying at ibis Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in ibis Gading Serpong

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Discover More Places

Discover More About ibis Gading Serpong

Discover the vibrant charm and modern comfort that awaits you at **ibis Gading Serpong**, a premier hotel destination in Banten, Indonesia. Whether you're visiting for business or leisure, **ibis Gading Serpong** offers a welcoming atmosphere and a convenient base to explore the surrounding area. Room rates at **ibis Gading Serpong** start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

ibis Gading Serpong Location

Located in the bustling district of Gading Serpong, Tangerang, **ibis Gading Serpong** is strategically positioned to offer both convenience and accessibility. Situated approximately 30 kilometers from the heart of Jakarta, and easily reachable via major arterial roads, the hotel provides a tranquil escape from the city's hustle while remaining connected to its pulse. The atmosphere surrounding **ibis Gading Serpong** is one of dynamic growth and modern development, with numerous commercial centers, entertainment hubs, and residential areas nearby, making it an ideal spot for both business travelers and families seeking a comfortable staycation.

ibis Gading Serpong Facilities & Services

Facilities for guests at **ibis Gading Serpong** are designed to enhance your stay with comfort and convenience.

Enjoy a refreshing dip in the outdoor swimming pool, open daily from 7:00 AM to 7:00 PM.
Stay active and energized at the well-equipped fitness center, available 24 hours a day.
Savor delicious international and local cuisine at the hotel's signature restaurant, open from 6:00 AM to 11:00 PM.
Unwind with a handcrafted beverage at the hotel bar, serving guests from 11:00 AM to 11:00 PM.
Families will appreciate the dedicated children's play area, ensuring fun for the little ones.
Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
Secure and convenient free parking space is provided for guests arriving by car.

ibis Gading Serpong Room Types

Explore a range of thoughtfully appointed accommodations designed to suit every traveler's needs. The room types of **ibis Gading Serpong** include options that cater to solo travelers, couples, and families alike.

Standard Room:
Comfortable and modern, available in non-smoking. Some rooms offer a city view.
Deluxe Room:
Offering enhanced space and amenities, these rooms are perfect for those seeking a little extra comfort. Available in non-smoking.
Family Room:
Ideal for families traveling together, providing ample space and convenience. Available in non-smoking.

All rooms are designated as non-smoking to ensure a fresh and pleasant environment for all guests. While bathtubs are not standard in all room categories, specific room types may offer this amenity. Please check room details during booking.

ibis Gading Serpong Dining & Restaurants

Indulge your palate with a delightful culinary journey at **ibis Gading Serpong**. The hotel's on-site restaurant offers a diverse menu featuring both international favorites and authentic Indonesian dishes.

The Restaurant:
Serving breakfast, lunch, and dinner, this is the hotel's main dining venue. Enjoy a buffet breakfast from 6:00 AM to 10:00 AM, with à la carte options available for lunch and dinner from 12:00 PM to 10:00 PM. Estimated price per person for lunch/dinner is around PHP 600.
The Bar:
A relaxed setting to enjoy a variety of beverages and light snacks. Open daily from 11:00 AM to 11:00 PM.

ibis Gading Serpong Nearby Attractions and Activities

Immerse yourself in the local culture and vibrant surroundings of Gading Serpong and Tangerang.

Summarecon Mall Serpong:
A premier shopping destination offering a wide array of retail, dining, and entertainment options.
Ocean Park BSD:
A popular water park perfect for a fun-filled day with family and friends.
Scientia Square Park:
An urban park with educational attractions, green spaces, and recreational activities.
Gading Raya Golf Club:
For golf enthusiasts, this nearby club offers a challenging and scenic golfing experience.
Benteng Heritage Museum:
Explore the rich history and cultural heritage of Tangerang at this unique museum.

If you are looking for other activities around **ibis Gading Serpong**, check out the best deals on Traveloka: Recommended activities in Tangerang!

How to Get to ibis Gading Serpong from the Airport

Getting to **ibis Gading Serpong** from the nearest major airport, Soekarno-Hatta International Airport (CGK), is straightforward. The **airport transfer service of ibis Gading Serpong** can be arranged for your convenience.

Hotel Private Transfer:
The most convenient option is to pre-book a private airport transfer directly with the hotel. This service offers a seamless journey directly to your room. The estimated cost for this service is around PHP 1,500 to PHP 2,000, depending on the vehicle type.
Taxi:
Metered taxis are readily available at the airport. The journey to **ibis Gading Serpong** typically takes 45-60 minutes, depending on traffic, and may cost between PHP 800 to PHP 1,200.
Ride-hailing Service:
You can also use a ride-hailing service booked via an app. This offers a cost-effective alternative to taxis, with prices generally ranging from PHP 700 to PHP 1,000.
Airport Premium Bus:
While less direct, some airport bus services may operate routes that allow you to connect to local transport heading towards Gading Serpong. This is the most budget-friendly option but requires more transfers.

For a hassle-free arrival, consider booking airport transfer services or inquire about the **ibis Gading Serpong** airport transfer.

Summary of Why You Should Choose to Stay at ibis Gading Serpong

Choosing **ibis Gading Serpong** for your next trip to Banten promises a blend of comfort, convenience, and value. With excellent **room availability at ibis Gading Serpong**, you can be sure to find the perfect accommodation for your needs.

Prime Location:
Situated in the dynamic Gading Serpong area, offering easy access to business districts, shopping, and entertainment.
Modern Amenities:
Enjoy a range of facilities including a swimming pool, fitness center, and complimentary Wi-Fi.
Comfortable Rooms:
Well-appointed rooms designed for a relaxing and productive stay.
Dining Options:
Savor delicious local and international cuisine at the on-site restaurant.
Exceptional Value:
Offering competitive rates, especially when utilizing promotions.

Ready to experience the best of Gading Serpong? **Booking ibis Gading Serpong** is simple and rewarding. Visit Traveloka to secure your stay and take advantage of exclusive deals. Book budget hotels in Banten and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in ibis Gading Serpong

Bar, Cafe and Lounge

Entertainment Facility

Functional Hall

Lobby

Exterior

Public Facilities

Parking
WiFi in public area

Transportation

Bus/truck parking

Hotel Services

24-hour Receptionist

In-room Facilities

Accommodation Policy & General Information in ibis Gading Serpong

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Number of floors in ibis Gading Serpong	16
Another facilities in ibis Gading Serpong	WiFi in public area, Bus/truck parking, 24-hour Receptionist, TV

Frequently asked question in ibis Gading Serpong

What are available facilities at ibis Gading Serpong?

There are top facilites at ibis Gading Serpong such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at ibis Gading Serpong?

The standard check-in time at ibis Gading Serpong is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of ibis Gading Serpong?

ibis Gading Serpong is a 3.0-star hotel.

How many floors does ibis Gading Serpong have?

ibis Gading Serpong has 16 floors.

Does ibis Gading Serpong provide parking?

Yes, ibis Gading Serpong provides parking. Please confirm details directly with the hotel.

See All

More Reviews from Other Guests in ibis Gading Serpong

Overall Ratings & Reviews ibis Gading Serpong

Traveloka (5,081)

Other sources (97)

8.5

Very Good

From 5,081 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.1

Location

8.6

Service and Facilites

8.5

People often mention about ibis Gading Serpong

All

Staff Friendliness (51)

Bedroom (47)

Bathroom (42)

Room Space (41)

Ambiance (40)

Accessibility (38)

Hotel Area (37)

Surroundings (33)

Distance to City Center (30)

Wifi (30)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews ibis Gading Serpong

Number of reviews per page

Customer reviews

L***y

8.5

/10

Reviewed 5 day(s) ago

Very clean and comfortable hotel.

See original

Find this review helpful?

Accommodation's Reply

11 Jun 2026

Dear L*y, thank you so much for your kind words about your stay at our hotel. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again. Thank you very much. General Manager, Yasuto Kusunoki

See original

Khairil M. H.

Leisure

10.0

/10

Reviewed 7 week(s) ago

This time I stayed at Ibis, the AC was not cold.

See original

1 people find it helpful

Accommodation's Reply

11 Jun 2026

Dear Mr. Khairil, Thank you for your review. We apologize for the inconvenience caused by the malfunction of the air conditioning in your room. We understand how important a comfortable room is to your stay. We have forwarded this feedback to our technical team for immediate action. Thank you for letting us know, and we hope to welcome you back again in the future for a better experience. Sincerely, Ananto c kusumo - General Manager

See original

Verified Traveler

Transit

8.7

/10

Reviewed 10 week(s) ago

The location is strategic. However, the toilets are very clean. They're full of grime, and amenities have to be requested before being provided.

See original

1 people find it helpful

Accommodation's Reply

10 Apr 2026

Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday. However, from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, it's clear we didn't quite meet expectations. If you give us the opportunity to serve you again, I assure you we will do our utmost to provide the same outstanding experience that many of our guests have enjoyed. Sincerely, Ananto C. Cusumo - General Manager

See original

Dion H.

Transit

8.5

/10

Reviewed 11 week(s) ago

Not bad for overnight transit

See original

1 people find it helpful

Accommodation's Reply

10 Apr 2026

Dear Mr. Dion, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto C. Cusumo - General Manager

See original

a***a

10.0

/10

Reviewed 11 week(s) ago

No pool, no gym, but it was a nice room.

Find this review helpful?

Accommodation's Reply

27 Mar 2026

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at ibis Gading Serpong. We appreciate your kind words about our room and are pleased to know that you found it comfortable. At the same time, we understand your note regarding the absence of pool and gym facilities. As part of the ibis brand concept, we focus on providing essential comfort, great value, and a convenient stay experience for our guests. We truly value your feedback and hope that the overall comfort of your stay left a positive impression. We look forward to welcoming you back again for another pleasant stay. Sincerely, Ananto C Kusumo - General Manager

Guest

9.4

/10

Reviewed 12 week(s) ago

Overall in good condition. Thanks

Find this review helpful?

Accommodation's Reply

20 Mar 2026

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you found your overall stay to be in good condition. Your satisfaction is important to us, and we truly appreciate your kind words. We look forward to welcoming you back to ibis Gading Serpong for another pleasant experience. Warm regards, Management Team ibis Gading Serpong

S***a

9.4

/10

Reviewed 13 week(s) ago

All good, not that far from ICE BSD

See original

Find this review helpful?

Accommodation's Reply

12 Mar 2026

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and that ibis Gading Serpong's location is conveniently close to and easily accessible to the ICE BSD area. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Ananto c kusumo - General Manager

See original

M***s

Staycation

9.0

/10

Reviewed 14 week(s) ago

The staff was very friendly and helpful, and the location is strategically located in the Gading Serpong area. The room was exceptionally clean, but we had a bit of trouble adjusting the AC; it was too loud, and the controls seemed to be broken (we didn't complain because we were only staying one night).

See original

Find this review helpful?

Accommodation's Reply

12 Mar 2026

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff were friendly and helpful, and that you appreciated the hotel's excellent location in the Cading-Sepon area, as well as the cleanliness of your room. We also appreciate your feedback regarding the air conditioning settings in your room. We apologize for any inconvenience this may have caused. We have forwarded this feedback to our engineering team for investigation and improvement to prevent this from happening again. Thank you for your review. We hope to welcome you back to ibis Cading-Sepon for an even more comfortable stay in the future. Sincerely, Ananto C. Cusumo - General Manager

See original

T***a

Business

9.1

/10

Reviewed 15 week(s) ago

Parking is tight. So, valet parking is required, but even valet service takes a long time because they literally take turns coming and going. There are two front desk attendants on duty, but only one is serving, even though there's a queue. Toiletries must be requested at check-in; not all front desk attendants remember to provide them.

See original

Find this review helpful?

Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for taking the time to share your detailed review and feedback with us. We apologize for the inconvenience you experienced regarding the limited parking space and long waiting times for the valet parking service. We understand that this may affect your comfort, especially during peak hours. We have forwarded this feedback to the relevant team to evaluate our valet parking process for future improvements. We also regret your experience at the reception area, particularly regarding the queues and consistency of service, as well as the lack of information and facilities/restrooms during the check-in process. This is a significant issue for us, and we will follow up by clarifying and raising awareness among our team to ensure consistent service standards. Thank you for your constructive feedback. We greatly appreciate this, as it is part of our commitment to continuously improve the quality of our service, and we look forward to welcoming you back for a better experience at ibis Gading Serpong. Sincerely, Ananto c kusumo - General Manager

See original

Khairil M. H.

10.0

/10

Reviewed 18 week(s) ago

I like Ibis Gading Serpong the most if there is an office in Jakarta, it is the most stable.

See original

Find this review helpful?

Accommodation's Reply

11 Feb 2026

Dear Mr. Khairil M. H, We are deeply honored that you choose our hotel as your first choice for every business trip to Jakarta. We are delighted to hear that ibis Gading Serpong consistently provides you with impressive and memorable experiences. Your trust and loyalty are a great driving force for our entire team to always provide the best service. We look forward to welcoming you back on your next business trip. Sincerely, Ananto C. Kusumo - General Manager

See original

f***a

10.0

/10

Reviewed 21 week(s) ago

Friendly hotel staff, clean rooms, delicious breakfast

See original

1 people find it helpful

Accommodation's Reply

19 Jan 2026

Dear Valued Guest, Thank you so much for your positive review! We are delighted that you enjoyed our friendly staff, clean rooms, and breakfast. Your feedback means a lot to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back again soon! 🌟 Sincerely, Ananto c kusumo - General Manager

See original

Silvia V.

Staycation

10.0

/10

Reviewed 21 week(s) ago

The hotel is clean, the bathroom has a unique shape, the staff is friendly, the CS is also very good and friendly, but if you order food via GoFood or something similar, you can't leave it in the lobby.

See original

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Ms. Sylvia V., Thank you for your review and feedback. We are pleased to hear that you were satisfied with the cleanliness of the hotel, the unique bathroom design, and the friendliness of all our staff and customer service team. However, we apologize for the inconvenience caused regarding our food storage policy for delivery services in the lobby. Your feedback is very important to us, as we will use it as a basis for evaluating guest comfort in the future. We hope to welcome you back to ibis Serpong for an even better experience. Sincerely, Ananto C. Cusumo - General Manager

See original

yudhi

9.7

/10

Reviewed 21 week(s) ago

Staff very friendly and helpful

Find this review helpful?

Accommodation's Reply

15 Jan 2026

Dear Yudhi, Thank you for your kind review. We are delighted to hear that you found our staff very friendly and helpful. Your appreciation means a lot to our team and motivates us to continue delivering the best service. We look forward to welcoming you back to ibis Serpong in the near future. Sincerely, Ananto C Kusumo - General Manager

P***i

8.5

/10

Reviewed 22 week(s) ago

The hotel is comfortable, cozy and clean.

See original

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. P*i, Thank you for your review. We are delighted to hear that you found our hotel comfortable and clean. We hope you had a pleasant stay and we look forward to welcoming you back to ibis Serpong again in the future. Sincerely, Ananto c kusumo - General Manager

See original

B***i

Staycation

6.3

/10

Reviewed 22 week(s) ago

The bathroom smelled strongly of cigarettes, even though the room was non-smoking. Parking space is also limited, so if you bring a car and return to the hotel late at night, it will be difficult to find parking.

See original

Find this review helpful?

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. BI, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the cigarette smell in the bathroom, especially since this was a non-smoking room. This is certainly not in line with our comfort standards, and we will contact the relevant team immediately to ensure the room is clean and well-ventilated. Regarding the limited parking space, we understand the inconvenience you experienced, especially when returning to the hotel at night. We greatly appreciate your feedback, which will be used to evaluate and improve our services and facilities in the future. Thank you for sharing your experience, and we hope to provide you with a better stay on your next visit to ibis Serpong. Sincerely, Ananto C. Cusumo - General Manager

See original

a***s

6.5

/10

Reviewed 23 week(s) ago

Just arrived from the airport at 16.00 and was still asked to wait for almost an hour by the receptionist, the reason was that the room was not ready yet.

See original

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. A*s, Thank you for your review, and we apologize for the inconvenience you experienced. We are very sorry that after arriving from the airport at approximately 4:00 PM, you had to wait almost an hour because your room was not ready, and the reception staff did not explain it clearly. This is certainly not our standard of service, especially after you have traveled and are tired. We will forward your feedback to the reception and housekeeping departments for serious consideration, in order to improve the room preparation process and communication with guests in the future and make it more professional. We hope that on your next stay, we can provide you with a more comfortable and pleasant stay at ibis Serpong. Sincerely, Ananto c kusumo - General Manager

See original

Setiyawan

Staycation

10.0

/10

Reviewed 23 week(s) ago

Very comfortable, helps provide a resting place that makes you feel at home in the room.

See original

Find this review helpful?

Accommodation's Reply

15 Jan 2026

Dear Mr. Setiyavan, Thank you for your positive review. We are delighted to hear that you felt comfortable and fully relaxed during your stay, and that you enjoyed your time in your room. Your satisfaction and comfort are our top priority. We hope to welcome you back to ibis Serpan again. Sincerely, Ananto C. Cusumo - General Manager

See original

D***d

Staycation

6.3

/10

Reviewed 23 week(s) ago

The shower leaked, the soap dish was about to fall off, the bed smelled.

See original

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. D*d, Thank you for your review, and we apologize for the inconvenience you experienced. We are deeply saddened that the room conditions did not meet your expectations, such as the leaking shower, broken soap dispenser, and unpleasant odor on the bed. These issues do not reflect the standards of cleanliness and comfort we should provide to all our guests. We will immediately follow up with our housekeeping and maintenance teams to make improvements and conduct thorough inspections to prevent such incidents from happening again. We hope to welcome you back and provide you with a better stay experience at ibis Serpong. Sincerely, Ananto c kusumo - General Manager

See original

F***I

10.0

/10

Reviewed 24 week(s) ago

thank you for your service

See original

Find this review helpful?

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. F*I, Once again, we thank you for your trust in ibis Serpong Hotel. We greatly appreciate your positive feedback regarding the service we provided. We hope to continue providing you with a comfortable stay and look forward to welcoming you back in the future. Sincerely, Ananto C. Kusumo - General Manager

See original

Rizky M.

Staycation

9.7

/10

Reviewed 25 week(s) ago

Fast check-in and check-out, strategic location

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Rizky M, Thank you for your positive review. We are pleased to hear that you enjoyed our fast check-in and check-out process, as well as our strategic location. We hope these made your stay more convenient and enjoyable. We look forward to welcoming you back to ibis Serpong soon. Sincerely, Ananto C Kusumo - General Manager

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.