Do the rooms at Ibis Gading Serpong include a sofa bed hotel option? What is the cost of adding an extra hotel bed to the room?

I'm afraid I don't have access to real-time information, including pricing and specific room amenities for Ibis Gading Serpong. To find out if they offer rooms with sofa beds or the cost of an extra hotel bed, I recommend checking their official website or contacting them directly. Their website should detail room types and any additional charges for extra bedding in hotels, including the possibility of a sofa bed hotel option or an extra hotel bed.

Does Ibis Gading Serpong offer hotel transfer services or operate as one of the hotels with airport shuttle options for guests?

Ibis Gading Serpong doesn't currently advertise hotel transfer services or offer a complimentary airport shuttle. While some hotels provide transfer from airport to hotel options, this isn't a service Ibis Gading Serpong includes. You may wish to explore other transport options such as taxis or ride-hailing apps for your hotel to airport transfer needs.

Does Ibis Gading Serpong offer a hotel meeting room, conference hall in hotel, or event space for business or private functions?

Yes, Ibis Gading Serpong offers several meeting spaces suitable for both business and private functions. They have a range of hotel conference rooms and a dedicated conference hall in hotel, providing flexible options to accommodate various event sizes. These hotel meeting rooms are well-equipped and designed to meet the needs of your event, making Ibis Gading Serpong a convenient choice for your next conference or gathering.

Is there an ATM or cash machine near me available inside or close to Ibis Gading Serpong, ideally an ATM near me with cash?

To find the closest ATM with cash, I recommend using a map app like Google Maps and searching for "ATM near me" or "cash machine near Ibis Gading Serpong". Many hotels don't have ATMs inside, so searching for "ATM near hotel" will likely yield better results. Look for ATMs showing they have cash available; this information is often displayed on map results.

What are available facilities at ibis Gading Serpong?

There are top facilites at ibis Gading Serpong such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at ibis Gading Serpong?

The standard check-in time at ibis Gading Serpong is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of ibis Gading Serpong

ibis Gading Serpong has a 3.0-star rating.

Are there any parking spots at ibis Gading Serpong ?

Yes: Yes, there are parking spots at ibis Gading Serpong

What do past guests say about ibis Gading Serpong?

ibis Gading Serpong is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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ibis Gading Serpong

Name: ibis Gading Serpong
Address: Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jalan Boulevard Gading Serpong, Banten, 15810, Indonesia
Rating: 8.4

Hotels

8.4

/10

Very Good

5,115 reviews

What Guests Say About Their Stay

Staff Friendliness (94)

Bedroom (85)

Accessibility (81)

Room Space (73)

Summarized by AI

The community consensus is that this hotel offers a comfortable and convenient stay, particularly noted for its strategic location and attentive service. Guests appreciate the cleanliness and comfort of the rooms, along with the variety and quality of the breakfast options. The friendly and efficient staff contribute significantly to a positive experience, making it a preferred choice for both business and leisure travelers.

Galih S.

10.0

/ 10

The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.

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I***a

10.0

/ 10

I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.

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Bong K.

8.5

/ 10

The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.

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Lily W.

10.0

/ 10

Surprise 🤩 senang sekali rasanya saat menemukan ada guling di dalam kamar untuk melengkapi bantalnya 😍 (karena jarang ada hotel yang menyiapkan bantal guling sekaligus). Duh berasa homy banget. Kamar bersih dan oke. Pas dapat city view yang cantik di kala pagi dan malam hari. Sarapan-nya enak dan banyak pilihan menu. Staff hotel ramah dan gercep. Recommended banget lah pokoknya. Buat Ibis Gading Serpong, terima kasih sudah memberikan yang terbaik buat pelanggan. Sukses terus dan kiranya Tuhan memberkati kalian semua ❤🙏.

Ruth A.

8.5

/ 10

Kamar bersih dan nyaman, dapat city view sesuai permintaan jadi orang tua saya bisa lihat kembang api dari kamar. Makanannya pun juga enak-enak. Next liburan bakal balik lagi. Terima kasih Ibis Gading Serpong.

In the Area

See Map

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

24-Hour Front Desk

Parking

WiFi

Staying at ibis Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810

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ibis Gading Serpong Rates per Night

Looking for the best ibis Gading Serpong hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! ibis Gading Serpong room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

ibis Gading Serpong Location & Address

ibis Gading Serpong is located at Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jalan Gading Serpong Boulevard Kav 09, CBD Gading Serpong, Tangerang, Banten, Indonesia, 15810. It's situated in the Tangerang area of Indonesia, known for its bustling commercial district and proximity to shopping and dining options. The hotel is approximately 15 km from the city center.

How to go to ibis Gading Serpong from Airport

Navigating from Soekarno-Hatta International Airport (CGK) to ibis Gading Serpong is relatively straightforward. Several options are available, depending on your budget and preference for speed. Here's a breakdown of your choices for a smooth hotel transfer from airport to hotel:

Taxi (Most Direct):
A taxi is the most direct way to reach the hotel. You can find official taxi counters at the airport. Be sure to use a reputable taxi service like Blue Bird or Express Taxi. The journey typically takes 45-60 minutes, depending on traffic.
Ride Hailing (Convenient):
Ride hailing services are readily available at Soekarno-Hatta International Airport. Simply book a ride through the app, and a driver will pick you up at the designated area. This option offers a balance of convenience and cost.
Airport Bus (Budget-Friendly):
DAMRI buses operate from the airport to various points in Tangerang. You'll need to check the specific route and potentially transfer to a local bus or ride hailing service to reach ibis Gading Serpong. This is the most affordable option but also the most time-consuming.
Private Airport Transfer (Pre-Booked Comfort):
Many companies offer pre-booked private airport transfers. This ensures a hassle-free experience with a driver waiting for you upon arrival. While more expensive than a taxi, it provides guaranteed comfort and reliability.

Tips: For the most convenient route, consider a taxi or ride hailing service, especially if you have luggage. During peak hours, allow extra travel time due to traffic congestion.

ibis Gading Serpong Reviews & Summary

Looking for all about hotel ibis Gading Serpong? This hotel consistently receives positive hotel reviews for its convenient location, comfortable accommodations, and friendly service. Guests particularly appreciate its proximity to shopping malls, restaurants, and other attractions in the Gading Serpong area. One standout feature is the hotel's commitment to providing a clean and well-maintained environment. The rooms are modern and functional, offering a comfortable stay for both business and leisure travellers. The staff are often praised for their helpfulness and attentiveness. Here's a short, positive review: "Great location, excellent service, and comfortable rooms! I highly recommend ibis Gading Serpong for anyone visiting Tangerang."

ibis Gading Serpong Room Types Available

Choosing the right hotel room type can significantly enhance your stay. ibis Gading Serpong offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

Standard Room:
These rooms offer comfortable accommodation with a double or twin beds. Non-smoking rooms are available.
Superior Room:
Slightly larger than the standard rooms, Superior Rooms may offer additional amenities or a better view. Non-smoking rooms are available.
Family Room:
Ideal for families travelling together, these rooms typically feature more space and may include extra beds or a sofa bed. Non-smoking rooms are available.
Connecting Rooms:
For larger families or groups, connecting rooms provide the convenience of two rooms linked by an internal door. Non-smoking rooms are available.

ibis Gading Serpong is not a pet-friendly hotel.

Hotel Facilities in ibis Gading Serpong

ibis Gading Serpong offers a range of hotel facilities to ensure a comfortable and convenient stay for all guests. These hotel amenities cater to both adults and children, making it an ideal choice for families and business travellers alike.

Restaurant:
Enjoy a variety of local and international dishes at the hotel's restaurant.
Meeting Rooms:
Fully equipped meeting rooms are available for business events and conferences.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi access throughout the hotel.
24-Hour Reception:
The reception desk is open 24 hours a day to assist with any queries or requests.
Parking:
On-site parking is available for guests.

Hotel Buffet or Restaurant/Cafe in ibis Gading Serpong

Looking for a delicious hotel buffet or a relaxing meal at the hotel restaurant? ibis Gading Serpong offers a delightful dining experience with its on-site restaurant.

ibis Kitchen Restaurant:
This restaurant serves a variety of Indonesian and international cuisine. While a full buffet may not always be available, they often offer buffet-style breakfast. Expect to pay around SGD 15 per person for breakfast. The restaurant is open from 6:00 AM to 10:00 PM. Signature dishes include Nasi Goreng and Mie Goreng.

ibis Gading Serpong Airport pickups and How to Book

Need hotels with airport shuttle services? While ibis Gading Serpong doesn't directly offer a dedicated hotel to airport transfer, arranging an airport pick-up is still easy. To book a ride, you can pre-book a private airport transfer service online or through Traveloka. Alternatively, you can easily find a taxi or ride hailing service upon arrival at Soekarno-Hatta International Airport (CGK). No advance notice is typically required for taxis or ride hailing services.

Nearby MRT Station & Bus Stops

While Tangerang doesn't have an MRT system, there are several bus stops nearby that provide convenient access to public transportation. Knowing the nearby MRT station alternatives and bus stops nearby can make getting around easier.

Transjakarta Bus Stop Gading Serpong:
Located approximately 1 km from the hotel, this bus stop provides access to the Transjakarta bus rapid transit system.
Summarecon Digital Center Bus Stop:
Situated around 1.5 km away, this bus stop offers connections to various local bus routes.

To use the Transjakarta system, you'll need a JakLingko card, which can be purchased and topped up at designated vending machines and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities that are family and kid-friendly? Tangerang and the surrounding areas offer a variety of exciting nearby places to go for all ages. Here are five nearby sightseeing places to consider:

Ocean Park BSD City:
A popular water park with slides, pools, and other aquatic attractions. Distance from hotel: Approximately 5 km. Entry price: Around SGD 15 per person.
Scientia Square Park (SQP):
An outdoor park with interactive science exhibits, playgrounds, and green spaces. Distance from hotel: Approximately 3 km. Entry price: Free.
AEON Mall BSD City:
A large shopping mall with a variety of stores, restaurants, and an ice-skating rink. Distance from hotel: Approximately 7 km. Entry price: Free (activities within the mall may have separate charges).
Branchsto Equestrian Park:
Offers horse riding lessons and activities for all ages. Distance from hotel: Approximately 8 km. Entry price: Varies depending on the activity.
Dunia Fantasi (Dufan):
Although further away in Jakarta (approximately 30 km), Dufan is a large theme park with thrilling rides and attractions. Entry price: Around SGD 30 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near ibis Gading Serpong (Tangerang)

Exploring the nearby dining scene around ibis Gading Serpong is a treat for food lovers. From trendy cafes to authentic local food, there's something for everyone. Here are some nearby dining options to satisfy your cravings:

Cafes/Restaurants:

Common Grounds:
A popular coffee shop known for its specialty coffee and brunch menu.
Social Garden:
A stylish restaurant with a diverse menu and a great ambiance.
The People's Cafe:
A casual dining spot serving a variety of Asian and Western dishes.

Local Street Food:

Nasi Goreng:
Indonesian fried rice, a classic and flavorful dish.
Satay:
Grilled meat skewers served with peanut sauce.
Mie Ayam:
Chicken noodle soup, a comforting and popular street food.
Ketoprak:
A vegetarian dish made with tofu, rice noodles, and peanut sauce.
Gado-Gado:
Indonesian salad with peanut sauce dressing.

Shopping places near ibis Gading Serpong (Tangerang)

If you're looking for some retail therapy, there are several shopping places near ibis Gading Serpong. From modern malls to traditional markets, you'll find a variety of options to suit your shopping needs.

Summarecon Mall Serpong:
A large shopping mall with a wide range of international and local brands.
AEON Mall BSD City:
Another popular mall with a variety of stores, restaurants, and entertainment options.
Supermal Karawaci:
A well-established mall with a mix of department stores, boutiques, and dining options.

Other Places to Stay Near ibis Gading Serpong

Looking for alternative accommodations in the area? Here are some other places to stay near ibis Gading Serpong, catering to different budgets and preferences:

Luxury/5–6 star hotels nearby:

The Ritz-Carlton Jakarta, Mega Kuningan:
Offers luxurious accommodations and exceptional service.
Hotel Mulia Senayan:
A grand hotel with a wide range of facilities and dining options.
The Langham, Jakarta:
Known for its elegant design and impeccable service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

Mercure Serpong Alam Sutera:
A modern hotel with comfortable rooms and a convenient location.
Swiss-Belhotel Serpong:
Offers well-appointed rooms and a range of facilities.
Atria Hotel Gading Serpong:
A stylish hotel with a rooftop pool and bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

POP! Hotel BSD City Tangerang:
A budget-friendly option with clean and comfortable rooms.
Amaris Hotel Serpong Tangerang:
Offers simple yet comfortable accommodations at an affordable price.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Tangerang doesn't have to be a chore. With its convenient location, comfortable accommodations, and excellent service, ibis Gading Serpong is a great choice for your next trip. Hotel availability can vary, so it's always best to book in advance to secure your preferred room. Ready to make your hotel reservations? Don't wait! Book your stay at ibis Gading Serpong through Traveloka today and enjoy a hassle-free experience. Check out Traveloka for the best deals and promotions on room booking. book cheap hotels in Indonesia cheap hotels nearby

All facilities in ibis Gading Serpong

Others

Public Facilities

Parking
WiFi in public area

Transportation

Bus/truck parking

Hotel Services

24-hour Receptionist

In-room Facilities

Accommodation Policy & General Information in ibis Gading Serpong

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Number of floors in ibis Gading Serpong	16
Another facilities in ibis Gading Serpong	WiFi in public area, Bus/truck parking, 24-hour Receptionist, TV

Frequently asked question in ibis Gading Serpong

Is Ibis Gading Serpong parking free for hotel guests, and do you offer valet parking services?

Yes, hotel parking is complimentary for guests at Ibis Gading Serpong. We don't offer valet parking services, however, ample self-parking is available. Should you require assistance with your luggage, please don't hesitate to ask a member of our team.

Does Ibis Gading Serpong offer hotel smoking rooms or designated smoking areas for guests?

Ibis Gading Serpong's policy on smoking isn't explicitly stated on their readily available online information. To confirm whether they offer hotel smoking rooms or designated smoking areas, it's best to contact the hotel directly via phone or email. They can provide the most up-to-date and accurate information regarding their smoking policy.

Does Ibis Gading Serpong offer free hotel Wi-Fi for guests during their stay?

Ibis Gading Serpong provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.

Where is the nearest MRT station or bus stops nearby Ibis Gading Serpong? What are the top visitor attractions near the hotel?

The nearest bus stops are a short walk from Ibis Gading Serpong; finding a nearby MRT station will require a taxi or ride-hailing app. For visitor attractions, you'll find several shopping malls and restaurants within easy reach, offering plenty of things to do nearby. More specific attractions depend on your interests, but exploring the local area provides a good starting point.

Is Ibis Gading Serpong a pet friendly hotel?

I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Ibis Gading Serpong is a pet-friendly hotel, or to find other animal-friendly hotels in the area, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.

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More Reviews from Other Guests in ibis Gading Serpong

Overall Ratings & Reviews ibis Gading Serpong

Traveloka (5,024)

Other sources (91)

8.5

Very Good

From 5,024 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.1

Location

8.6

Service and Facilites

8.5

Summarized by AI

Strategic Location

Guests consistently praise the hotel's strategic location, which offers easy access to various attractions, including malls, dining options, and entertainment venues. Its convenience is particularly appreciated by those looking to explore the area or needing quick access to nearby facilities like hospitals. The location is ideal for both short stays and longer visits, making it a practical choice for many travelers.

Breakfast Variety

Many guests enjoy the breakfast, noting the variety of options available. The restaurant is clean and well-maintained, and guests appreciate that the breakfast menu changes daily. The quality and variety of the breakfast contribute positively to the overall experience, making mornings more enjoyable for visitors.

Staff Behavior

The hotel staff is frequently commended for their friendly and efficient service. Guests appreciate the early check-in options, especially when traveling with infants. The housekeeping service is also highly regarded, with guests noting that rooms are cleaned and tidied daily without request. The professionalism and attentiveness of the staff significantly enhance the overall guest experience.

People often mention about ibis Gading Serpong

All

Staff Friendliness (50)

Bedroom (47)

Bathroom (41)

Room Space (40)

Ambiance (39)

Accessibility (38)

Hotel Area (36)

Surroundings (33)

Distance to City Center (30)

Wifi (29)

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Traveler Reviews ibis Gading Serpong

Number of reviews per page

Customer reviews

Guest

9.4

/10

Reviewed 2 day(s) ago

Overall in good condition. Thanks

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Accommodation's Reply

20 Mar 2026

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you found your overall stay to be in good condition. Your satisfaction is important to us, and we truly appreciate your kind words. We look forward to welcoming you back to ibis Gading Serpong for another pleasant experience. Warm regards, Management Team ibis Gading Serpong

S***a

9.4

/10

Reviewed 1 week(s) ago

All good, not that far from ICE BSD

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Accommodation's Reply

12 Mar 2026

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and that ibis Gading Serpong's location is conveniently close to and easily accessible to the ICE BSD area. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Ananto c kusumo - General Manager

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M***s

Staycation

9.0

/10

Reviewed 2 week(s) ago

The staff was very friendly and helpful, and the location is strategically located in the Gading Serpong area. The room was exceptionally clean, but we had a bit of trouble adjusting the AC; it was too loud, and the controls seemed to be broken (we didn't complain because we were only staying one night).

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Accommodation's Reply

12 Mar 2026

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff were friendly and helpful, and that you appreciated the hotel's excellent location in the Cading-Sepon area, as well as the cleanliness of your room. We also appreciate your feedback regarding the air conditioning settings in your room. We apologize for any inconvenience this may have caused. We have forwarded this feedback to our engineering team for investigation and improvement to prevent this from happening again. Thank you for your review. We hope to welcome you back to ibis Cading-Sepon for an even more comfortable stay in the future. Sincerely, Ananto C. Cusumo - General Manager

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T***a

Business

9.1

/10

Reviewed 3 week(s) ago

Parking is tight. So, valet parking is required, but even valet service takes a long time because they literally take turns coming and going. There are two front desk attendants on duty, but only one is serving, even though there's a queue. Toiletries must be requested at check-in; not all front desk attendants remember to provide them.

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Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for taking the time to share your detailed review and feedback with us. We apologize for the inconvenience you experienced regarding the limited parking space and long waiting times for the valet parking service. We understand that this may affect your comfort, especially during peak hours. We have forwarded this feedback to the relevant team to evaluate our valet parking process for future improvements. We also regret your experience at the reception area, particularly regarding the queues and consistency of service, as well as the lack of information and facilities/restrooms during the check-in process. This is a significant issue for us, and we will follow up by clarifying and raising awareness among our team to ensure consistent service standards. Thank you for your constructive feedback. We greatly appreciate this, as it is part of our commitment to continuously improve the quality of our service, and we look forward to welcoming you back for a better experience at ibis Gading Serpong. Sincerely, Ananto c kusumo - General Manager

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Khairil M. H.

10.0

/10

Reviewed 6 week(s) ago

I like Ibis Gading Serpong the most if there is an office in Jakarta, it is the most stable.

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Accommodation's Reply

11 Feb 2026

Dear Mr. Khairil M. H, We are deeply honored that you choose our hotel as your first choice for every business trip to Jakarta. We are delighted to hear that ibis Gading Serpong consistently provides you with impressive and memorable experiences. Your trust and loyalty are a great driving force for our entire team to always provide the best service. We look forward to welcoming you back on your next business trip. Sincerely, Ananto C. Kusumo - General Manager

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f***a

10.0

/10

Reviewed 9 week(s) ago

Friendly hotel staff, clean rooms, delicious breakfast

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Accommodation's Reply

19 Jan 2026

Dear Valued Guest, Thank you so much for your positive review! We are delighted that you enjoyed our friendly staff, clean rooms, and breakfast. Your feedback means a lot to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back again soon! 🌟 Sincerely, Ananto c kusumo - General Manager

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Silvia V.

Staycation

10.0

/10

Reviewed 9 week(s) ago

The hotel is clean, the bathroom has a unique shape, the staff is friendly, the CS is also very good and friendly, but if you order food via GoFood or something similar, you can't leave it in the lobby.

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1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Ms. Sylvia V., Thank you for your review and feedback. We are pleased to hear that you were satisfied with the cleanliness of the hotel, the unique bathroom design, and the friendliness of all our staff and customer service team. However, we apologize for the inconvenience caused regarding our food storage policy for delivery services in the lobby. Your feedback is very important to us, as we will use it as a basis for evaluating guest comfort in the future. We hope to welcome you back to ibis Serpong for an even better experience. Sincerely, Ananto C. Cusumo - General Manager

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yudhi

9.7

/10

Reviewed 9 week(s) ago

Staff very friendly and helpful

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Accommodation's Reply

15 Jan 2026

Dear Yudhi, Thank you for your kind review. We are delighted to hear that you found our staff very friendly and helpful. Your appreciation means a lot to our team and motivates us to continue delivering the best service. We look forward to welcoming you back to ibis Serpong in the near future. Sincerely, Ananto C Kusumo - General Manager

P***i

8.5

/10

Reviewed 10 week(s) ago

The hotel is comfortable, cozy and clean.

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1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. P*i, Thank you for your review. We are delighted to hear that you found our hotel comfortable and clean. We hope you had a pleasant stay and we look forward to welcoming you back to ibis Serpong again in the future. Sincerely, Ananto c kusumo - General Manager

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B***i

Staycation

6.3

/10

Reviewed 10 week(s) ago

The bathroom smelled strongly of cigarettes, even though the room was non-smoking. Parking space is also limited, so if you bring a car and return to the hotel late at night, it will be difficult to find parking.

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Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. BI, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the cigarette smell in the bathroom, especially since this was a non-smoking room. This is certainly not in line with our comfort standards, and we will contact the relevant team immediately to ensure the room is clean and well-ventilated. Regarding the limited parking space, we understand the inconvenience you experienced, especially when returning to the hotel at night. We greatly appreciate your feedback, which will be used to evaluate and improve our services and facilities in the future. Thank you for sharing your experience, and we hope to provide you with a better stay on your next visit to ibis Serpong. Sincerely, Ananto C. Cusumo - General Manager

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a***s

6.5

/10

Reviewed 11 week(s) ago

Just arrived from the airport at 16.00 and was still asked to wait for almost an hour by the receptionist, the reason was that the room was not ready yet.

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Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. A*s, Thank you for your review, and we apologize for the inconvenience you experienced. We are very sorry that after arriving from the airport at approximately 4:00 PM, you had to wait almost an hour because your room was not ready, and the reception staff did not explain it clearly. This is certainly not our standard of service, especially after you have traveled and are tired. We will forward your feedback to the reception and housekeeping departments for serious consideration, in order to improve the room preparation process and communication with guests in the future and make it more professional. We hope that on your next stay, we can provide you with a more comfortable and pleasant stay at ibis Serpong. Sincerely, Ananto c kusumo - General Manager

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Setiyawan

Staycation

10.0

/10

Reviewed 11 week(s) ago

Very comfortable, helps provide a resting place that makes you feel at home in the room.

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Accommodation's Reply

15 Jan 2026

Dear Mr. Setiyavan, Thank you for your positive review. We are delighted to hear that you felt comfortable and fully relaxed during your stay, and that you enjoyed your time in your room. Your satisfaction and comfort are our top priority. We hope to welcome you back to ibis Serpan again. Sincerely, Ananto C. Cusumo - General Manager

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D***d

Staycation

6.3

/10

Reviewed 11 week(s) ago

The shower leaked, the soap dish was about to fall off, the bed smelled.

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1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. D*d, Thank you for your review, and we apologize for the inconvenience you experienced. We are deeply saddened that the room conditions did not meet your expectations, such as the leaking shower, broken soap dispenser, and unpleasant odor on the bed. These issues do not reflect the standards of cleanliness and comfort we should provide to all our guests. We will immediately follow up with our housekeeping and maintenance teams to make improvements and conduct thorough inspections to prevent such incidents from happening again. We hope to welcome you back and provide you with a better stay experience at ibis Serpong. Sincerely, Ananto c kusumo - General Manager

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F***I

10.0

/10

Reviewed 12 week(s) ago

thank you for your service

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Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. F*I, Once again, we thank you for your trust in ibis Serpong Hotel. We greatly appreciate your positive feedback regarding the service we provided. We hope to continue providing you with a comfortable stay and look forward to welcoming you back in the future. Sincerely, Ananto C. Kusumo - General Manager

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Rizky M.

Staycation

9.7

/10

Reviewed 13 week(s) ago

Fast check-in and check-out, strategic location

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Rizky M, Thank you for your positive review. We are pleased to hear that you enjoyed our fast check-in and check-out process, as well as our strategic location. We hope these made your stay more convenient and enjoyable. We look forward to welcoming you back to ibis Serpong soon. Sincerely, Ananto C Kusumo - General Manager

I***I

Transit

10.0

/10

Reviewed 13 week(s) ago

Perfect and never disappoints in every transit of our business trips.

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3 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. I*I, Thank you for your positive review. We are delighted to know that ibis Serpong is a suitable choice and never disappoints on any business trip. Your satisfaction and trust are the greatest motivation for us to continue providing the best service. We hope to welcome you back again on your next business trip. Sincerely, Ananto C. Cusumo - General Manager

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S***i

Medical

9.4

/10

Reviewed 13 week(s) ago

Location close to Betsaida Hospital, fast access, friendly and responsive staff

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1 people find it helpful

Accommodation's Reply

19 Jan 2026

Dear Valued Customer, Thank you for your positive review. We are delighted that our convenient location near Betsaida Hospital and our friendly and helpful staff contributed to a positive experience for you. Your review encourages us to further improve our services. We look forward to welcoming you again. 😊 Sincerely, Ananto C. Cusumo - General Manager

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Go awie s.

10.0

/10

Reviewed 14 week(s) ago

Flight from Kalimantan and given early check-in because I brought a baby, overall very satisfying.

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Accommodation's Reply

17 Dec 2025

Dear Mr. Go Ave S., Thank you for your positive review. We are delighted to hear that you were satisfied with our early check-in service, especially for your convenience and that of your baby. We hope to welcome you back to ibis Gading Serpong again. Sincerely, Albert Bennanda Wijaya - General Manager

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C***A

Business

8.5

/10

Reviewed 15 week(s) ago

The hotel staff was very friendly. When I arrived, I requested a refrigerator and it was provided very quickly. The room type was average. It was a budget hotel for the price.

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1 people find it helpful

Accommodation's Reply

17 Dec 2025

Dear Our Valued Guest, Thank you for your positive rating. We appreciate your support and look forward to welcoming you back in the future. Best regards, Albert Bennanda Widjaya - General Manager

T***a

Transit

8.8

/10

Reviewed 15 week(s) ago

Everything is fine, the parking lot is cramped so it takes extra time to take turns getting in and out of the car. If you arrive late, valet is available from the hotel.

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Accommodation's Reply

08 Dec 2025

Dear T*a, Thank you for your positive review. We appreciate your comments regarding the limited parking space. We will continue to strive to improve our guest experience, including our parking management. We hope you enjoy your next visit. Best regards, Albert Benanda Widjaya - General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.