Traveloka (4,177)
Other sources (89)
8.5
Very Good
From 4,177 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about ibis Gading Serpong
All
Staff Friendliness (36)
Bedroom (32)
Bathroom (29)
Accessibility (26)
Ambiance (26)
Room Space (25)
Hotel Area (25)
Surroundings (20)
Distance to City Center (18)
Wifi (18)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews ibis Gading Serpong
Number of reviews per page
20
40
Customer reviews
M***a
Staycation
9.1
/10
Reviewed 6 day(s) ago
Thank you for your hospitality and also for the fast check-in.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
de
dhayan e. k.
Staycation
8.8
/10
Reviewed 1 week(s) ago
Everything was good, except when I wanted to get the car out, there were two cars blocking the exit and Vale wasn't ready (who knows where) so I had to wait 10-15 minutes for them to move it so the car could pass.
See original
Find this review helpful?
Accommodation's Reply
17 Sep 2025
Dear Mr. Dhayan e, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Albert Bennanda Widjaya - General Manager
See original
Y***i
10.0
/10
Reviewed 3 week(s) ago
Very comfortable, and the food is delicious. Thank you, Ibis.
See original
Find this review helpful?
Accommodation's Reply
02 Sep 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
S***n
10.0
/10
Reviewed 3 week(s) ago
The staff is friendly, kind, polite and very helpful.
See original
Find this review helpful?
Accommodation's Reply
02 Sep 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
KM
Khairil M. H.
Leisure
9.4
/10
Reviewed 4 week(s) ago
Great and amazing will come again
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Mr. Khairil m h, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
R***o
Business
8.8
/10
Reviewed 4 week(s) ago
breakfast time could be earlier if there is special event/request. smart tv but not soundproof.
Spv of restaurant is very helpfull and kind. brought me a cup of coffee
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
KM
Khairil M. H.
Leisure
9.4
/10
Reviewed 4 week(s) ago
Special and solid, will come again
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Mr. Khairil m h, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
PP
Pepi P.
Business
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and the service is very good.
See original
1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Mr. Pepi P, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
ST
Sri T.
10.0
/10
Reviewed 5 week(s) ago
Everything is very nice, clean, comfortable.
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Mrs. Sri T, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
V***i
6.5
/10
Reviewed 6 week(s) ago
They always say 1 double bed is full booked which is a lie I think, since check in couldn’t connect tv to wifi it took times til engineer came,, the room smell dusty and there are some people outside the room was painting the wall which is so weird.
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear our valued guest,
Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Albert Bennanda Widjaya - General Manager
DB
Dianbae B.
Business
10.0
/10
Reviewed 7 week(s) ago
Okay for an impromptu, clean, comfortable transit.
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Ms. Dianbae B, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
a***l
Business
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was friendly and very helpful when checking in.
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
See original
H***Y
Business
8.8
/10
Reviewed 8 week(s) ago
Strategic and comfortable location and close to everywhere, from malls, culinary, and hangout places.
See original
Find this review helpful?
Accommodation's Reply
27 Jul 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
IY
Iwan Y.
8.5
/10
Reviewed 9 week(s) ago
Okay. But the mineral water has to be walked down the corridor. It's no longer in the room. We're too lazy to leave the room. Yesterday, we bought our own mineral water at Indomaret or Alfamart.
See original
Find this review helpful?
Accommodation's Reply
27 Jul 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
g***g
Business
8.1
/10
Reviewed 9 week(s) ago
Unfortunately, I got a non-smoking room even though I had requested it. For those who can't stand cigarette smoke, the smell was really noticeable in the room and the hallway outside.
See original
Find this review helpful?
Accommodation's Reply
27 Jul 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
AF
Anita F. A.
Staycation
10.0
/10
Reviewed 11 week(s) ago
Clean, comfortable, friendly staff, highly recommended
See original
Find this review helpful?
Accommodation's Reply
27 Jul 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
F
Fransiska
Leisure
10.0
/10
Reviewed 13 week(s) ago
The hotel staff is friendly and helpful. The food is delicious and there are promo prices. The location is near the mall. Recommended.
See original
Find this review helpful?
Accommodation's Reply
27 Jul 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
A***d
Transit
8.5
/10
Reviewed 13 week(s) ago
Strategic location, clean rooms, pleasant service
See original
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
t***i
8.5
/10
Reviewed 13 week(s) ago
It's really fun, easy access, and there are interesting facilities available.
See original
Find this review helpful?
Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
M***o
Staycation
8.2
/10
Reviewed 15 week(s) ago
Location close to Gading Serpong center
See original
Find this review helpful?
Accommodation's Reply
25 Jun 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
Number of reviews per page
20
40
About Traveloka
Facebook
Instagram
TikTok
Youtube
Telegram
TRAVELOKA SERVICES PTE. LTD. Travel Agent Licence Number: TA02740. Tel: (+65) 69118110
Copyright © 2025 Traveloka. All rights reserved